User`s guide

Rockhopper 38 – User’s Guide
Page 118 AP-75038, Rev. 1.0. – 27/05/04
6.8. TROUBLESHOOTING
Whenever troubles occur with your printer, refer to the tables below.
If the problem occurring is not described in any category listed below, contact your local Mutoh distributor.
1. After turning the power switch ON, the printer does not start.
Possible Cause Solution
Is the power cable connected? Connect the power cable.
Are you using the correct voltage? Use the correct voltage.
Is the printer’s cover open or is the hold lever UP? Close the printer cover.
Put the hold lever in the DOWN position.
2. After loading the media, the media loading sequence does not start.
Possible Cause Solution
Is the printer’s cover open or is the hold lever in the UP
position?
Close the printer cover.
Put the hold lever in the DOWN position.
Is the media loaded straight? Load the media straight.
Are the Eco-Solvent Plus ink cassettes installed? Install the Eco-Solvent Plus ink cassettes.
3. The printer does not start after sending data from your computer
Possible Cause Solution
Is the interface cable connected? Refer to “connecting the interface cable”.
Are the Eco-Solvent Plus ink cassettes installed? Install the Eco-Solvent Plus ink cassettes.
Is there still Eco-Solvent Plus ink in the cassettes? Replace the Eco-Solvent Plus ink cassettes.
4. When data is sent from your computer, the printer displays an error and does not print.
Possible Cause Solution
Does your printer match the printer you selected on your
computer?
Select the correct printer on your computer.
Do the interface conditions of your computer match those
of the printer?
Check the interface settings
5. Printing quality is bad or is partly of bad quality.
Note:
For optimum plotting results, we recommend you to use only Mutoh approved media
and Eco-Solvent Plus inks.
Possible Cause Solution
Is the media humid?
Are you using media with creases or wrinkles?
Replace the media.