Specifications

Rockhopper 38 – Maintenance Manual
238
AP-74038, Rev. 1.1, 25/01/05
No Message N° Checkpoint Action
1.1 • Are the paper guide surfaces being
maintained as a result of the primary
consultation?
→Clean the surfaces.
1.2 • Is the cutter blade chipped or
deteriorated as checked in the primary
consultation?
→Replace the cutter.
1.3 • Has the cutter cap been fixed
securely on the top of the cutter as a
result of checking in the primary
consultation?
→Refit it.
1.4 • Is there foreign matter in the cutter
groove and front surface of the printing
board section?
→Remove the foreign matter.
1 • The cutting
operation is
normal but
the media does
not fall out
(Since there is
no cutting of cut
sheet media, this
item applies only
to roll media)
1.5 • Is the cutter blade parallel with the
printing board cutter groove?
→Adjust it.
No Message N° Checkpoint Action
1.1 • Is the cutter blade chipped or
deteriorated as checked in the
primary consultation?
→Replace the cutter
1.2 • Has the cutter cap been fixed
securely on the top of the cutter
as a result of checking in the
primary consultation?
→Refit it.
1.3 • Does the cutter move up and
down smoothly?
→Refit the spring and
remove any foreign matter.
1.4 • Is there foreign matter in the
cutter groove and front surface of
the printing board section?
→Remove the foreign
matter.
1.5 • Is the cutter blade parallel with
the printing board cutter groove?
→Adjust it.
1 • Inaccurate media cutting
1.6 • The cutter itself may be no
good.
→Replace it.
No Message N° Checkpoint Action
1.1 • Are internal sample prints output without
trouble?
→Refer to "Does not print
at all"
1.2 • Is there a problem with the printer driver
software?
→Upgrade the printer
driver version.
1.3 • Is there a problem with the remote panel
utility (RPU)?
→Upgrade the RPU
version.
1.4 • Is there a problem with the program ROM? →Upgrade the version.
1
2
• Cutting is
delayed for some
time after
printing has
ended
• White paper is
cut
1.5 • The main board assy may be damaged. →Replace it.