User`s guide

Users Guide Viper Extreme
CHAPTER 7: Troubleshooting
141 AP-75330  Rev. 1.0  14/01/09
Media is damaged during media Initial
Notes
Remove the jammed or damaged media.
N° Possible cause Solutions References
1
The loading position of the media
is not correct.
Load the media correctly. Refer to Loading media
2
You did not load the media straight
into the printer.
Load the media straight
into the printer.
Refer to Loading media
3
Foreign material, such as a piece
of media, is attached to the
pressure rollers.
Clean the pressure rollers.
Refer to Cleaning inside the
printer
4
You used the printer in a location
with air conditioner or other
location not appropriate for the
specified environment.
Use the printer in the
specified environment.
Refer to Product Specifications
5
You loaded sheet media into the
printer.
Set the Cut Size setting to
Length or Width.
Refer to Menu setup
6
You used media folded, creased,
damaged, tore, curled.
Replace the media. Refer to Loading media
7 You did not use media retainers Use media retainers
Tracing media or other thin media cannot be detected
N° Possible cause Solutions References
1
You used the printer in direct
sunlight or other locations not
appropriate for the specified
environment.
Use the printer in the
specified environment.
Refer to Product Specifications
Media size is wrong during media Initial
N° Possible cause Solutions References
1
You did not load the media straight
into the printer.
Load the media straight
into the printer.
Refer to Media handling
2
The curled surface of media is up
when loading.
Remove the curl in the
media, or replace with
new media.
Refer to Media handling
3
You used the printer in a location
with air conditioner or other
location not appropriate for the
specified environment
Use the printer in the
specified environment.
Refer to Product Specifications
4
You reused printed media. Use new, not printed
media.
Refer to Media type
Media is crooked while printing
N° Possible cause Solutions References
1
The loading position of the media
is not correct.
Load the media correctly. Refer to Loading media