User`s guide

Users Guide Viper Extreme
CHAPTER 7: Troubleshooting
139 AP-75330  Rev. 1.0  14/01/09
Generating an error after data has been sent from a PC
N° Possible cause Solutions References
1
The model setting of the computer
is not correct.
Make sure that the model
settings on computer and
printer are the same.
Refer to Connecting the printer to
your PC
2
The interface setting or command
mode on computer and printer do
not match.
Printouts are partially blurred or missing.
N° Possible cause Solutions References
1 The media is damped.
Replace with new media.
Refer to Replacing media
2
You used folded, creased or curled
media.
3
Check the media for curling or lift
OFF.
When using media, set the
following items in the
media setting menu.
Media
Head Height : 1
position higher
Vacuum : High
Heaters : 50°C
Refer to Media type
Refer to Menu setup
Printing position is not correct (some positions are not printed.)
N° Possible cause Solutions References
1
The loading position of the media
is not correct.
Load the media correctly. Refer to Loading media
2
You used the scale or mirror
setting.
Switch OFF the scale or
mirror setting, or make the
setting again.
Refer to Menu setup
3
You set the origin or starting
position.
Switch OFF the origin or
starting position setting, or
make the setting again.
Refer to Menu setup
Media jams occur frequently.
The Viper Extreme prints on transfer paper with water-based disperse dye inks. An annoying effect of
transfer paper when coming into contact with ink is expansion of the media.
Therefore, the Viper Extreme has been specially developed to avoid the media cockling to occur and to
minimize the print heads to touch the media when minimal media cockling occurs.
N° Possible cause Solutions References
1
You used the printer in an
environment other than the
specified environment.
Use the printer in the
specified environment.
Refer to Cautions on handling
media
2 You used old media.
Replace with new media. Refer to Replacing media
3
You used folded, creased, or
curled media.
4
Check the media for curling or lift-
off.
When using media, set the
following items in the
media setting menu.
Media
Head Height : 1
position higher
Vacuum : High
Heaters : 50°C
Refer to Media type
Refer to Menu setup