User`s guide

User’s Guide Rockhopper 3 Extreme
CHAPTER 7 : TROUBLESHOOTING
128 AP-75198– Rev. 1.2
(17) The printed lines are blurred.
N° Possible cause Solutions References
1 You did not use recommended
media.
Use recommended media. Refer to Media type
2 You used too thick or too thin
media.
Use recommended media Refer to Media type
3 You used bond media. Use recommended media. Refer to Media type
4 The printed surface is not the
printable side.
Pay attention to the
printable side to load
media correctly.
Refer to Media handling
5 Did you try head cleaning? Perform head cleaning.
Perform strong cleaning.
Clean the surface of the
print head.
Perform long save
cleaning.
Refer to Head cleaning
Refer to Cleaning the cleaning
wiper
(18) White or black lines on printouts.
N° Possible cause Solutions References
1 You did not use recommended
media.
Use recommended media. Refer to Media type
(19) Lines are missing.
N° Possible cause Solutions References
1 The validity date of the ink cassette
has been expired.
Use a new ink cassette. Refer to Replacing ink cassettes
2 You did not use recommended
media.
Use recommended media. Refer to Media type
3 Did you try minor adjustments for
image quality?
Try minor adjustments for
image quality.
Refer to Alignment
(20) "Bubbles" near the Heaters.
N° Possible cause Solutions References
1 You did not use recommended
media.
Use recommended media. Refer to Media type
2 You did not set the correct heater Lower the temperature or
turn off the Heater
Refer to controlling the heater
elements
(21) Top Feed problem.
N° Possible cause Solutions References
1 Media jam occurred due to a need
for Top feed.
Insert a minimum Top
Feed
Refer to Top Feed menu