User`s guide

User’s Guide Rockhopper 3 Extreme
CHAPTER 7 : TROUBLESHOOTING
126 AP-75198– Rev. 1.2
(11) The media is off or damaged when loading it.
Notes
Remove the jammed or damaged media, referring to "When media jams occur".
N° Possible cause Solutions References
1 You did not use recommended
media.
Use recommended media. Refer to Media type
2 The loading position of the media
is not correct.
Load the media correctly. Refer to Loading media
3 Foreign material, such a piece of
media, is attached to the pressure
rollers.
Clean the pressure rollers. Refer to Cleaning the inside of the
printer
4 You used the printer in direct
sunlight or other locations not
appropriate for the specified
environment.
Use the printer in the
specified environment.
Refer to Product Specifications
5 You loaded sheet media into the
printer.
Set the CutSize setting to
Length or Width.
Refer to Menu Overview
6 You used folded, creased, or
curled media.
Replace with new media. Refer to Cautions on handling
media
7 Check the media for curling or lift-
off.
Use the recommended
media.
When using media other
than recommended
media, set the following
items in the media setting
menu.
 Media
 HeadHeight
 Stiff
Refer to Media type
Refer to Menu Overview
(12) Media is damaged during media Initial.
Notes
Remove the jammed or damaged media.
N° Possible cause Solutions References
1 You did not use recommended
media.
Use recommended media. Refer to Media type
2 The loading position of the media
is not correct.
Load the media correctly. Refer to Loading media
3 You did not load the media straight
into the printer.
Load the media straight
into the printer.
Refer to Loading media
4 Foreign material, such a piece of
media, is attached to the pressure
rollers.
Clean the pressure rollers. Refer to Cleaning inside the
printer
5 You used the printer in a location
with air conditioner or other
location not appropriate for the
specified environment.
Use the printer in the
specified environment.
Refer to Product Specifications
6 You loaded sheet media into the
printer.
Set the CutSize setting to
Length or Width.
Refer to Menu Overview
7 You used media folded, creased,
damaged, tore, curled.
Replace the media. Refer to Cautions on handling
media