User`s guide

User’s Guide Rockhopper 3 Extreme
CHAPTER 7 : TROUBLESHOOTING
125 AP-75198– Rev. 1.2
(7) Media jams occur frequently.
Notes
We cannot ensure correct media feeding with media other than recommended media.
N° Possible cause Solutions References
1 You did not use recommended
media.
Use recommended media. Refer to Media type
2 You used the printer in an
environment other than the
specified environment.
Use the printer in the
specified environment.
Refer to Cautions on handling
media
3 You used old media. Replace with new media. Refer to Replacing media
4 You used folded, creased, or
curled media.
5 Check the media for curling or lift-
off.
Use the recommended
media.
When using media other
than recommended
media, set the following
items in the media setting
menu.
 Media
 HeadHeight
 Stiff
Refer to Media type
Refer to Menu Overview
(8) Roll media cannot be cut correctly.
N° Possible cause Solutions References
1 The edge of the cutting blade is not
sharp.
Replace the cutting blade. Refer to Replacing the cutting
blade
2 The roll media has static electricity. Remove the static
electricity on the roll
media.
-
3 Media is too heavy to cut
automatically.
Cut the media manually.
(9) You cannot perform initial ink charging.
N° Possible cause Solutions References
1 The front cover is open or the hold
lever is up.
Close the front cover and
lower the hold lever.
Refer to Media handling
2 Some of the 8 ink cassettes are
not loaded properly.
Load all of the 8 cassettes
properly.
Refer to Installing ink cassettes
(10) Ink is not used though you performed initial ink charge.
N° Possible cause Solutions References
1 The ink cassette is cold or frozen. Leave the ink cassette in
normal temperature for
three hours at least, and
perform cleaning a few
times.
Refer to Head cleaning
2 You switched off the printer during
the initial ink charging.
Turn on the printer to
continue the initial ink
charging.
Refer to Installing ink cassettes
3 The printer rarely prints correctly
only after initial ink charging.
Perform cleaning a few
times and check again.
Refer to Head cleaning