User’s Guide Rockhopper 3 Extreme For Maintenance Kits, Spares, Service and Support Call: +44 (0) 1628 588755 E-mail: support@colourgen.
User’s Guide Rockhopper 3 Extreme 2 AP-75198– Rev. 1.
User’s Guide Rockhopper 3 Extreme COPYRIGHT NOTICE COPYRIGHT © 2011 Mutoh Belgium nv. All rights reserved. Mutoh reserves the right to modify the information contained in this manual at any time without prior notice. This document may not be reproduced by any means, in whole or in part, without written permission of the copyright owner. This document is furnished to support the Mutoh Rockhopper 3 Extreme series printers.
User’s Guide Rockhopper 3 Extreme 4 AP-75198– Rev. 1.
User’s Guide Rockhopper 3 Extreme TABLE OF CONTENTS 1 Safety Instructions.................................................................................. 7 1.1 1.2 1.3 1.4 1.5 1.6 2 Product Overview ................................................................................. 17 2.1 2.2 2.3 2.4 3 Done by end user ............................................................................. 38 Done by authorised Mutoh technician ..............................................
User’s Guide Rockhopper 3 Extreme 6.3 6.4 6.5 7 Operation panel during printing ........................................................ 76 Operation panel after printing ........................................................... 79 Menu overview (1/7 7/7) .............................................................. 81 Troubleshooting.................................................................................. 122 7.1 7.2 7.3 7.4 7.5 Introduction ...............................................
User’s Guide Rockhopper 3 Extreme CHAPTER 1 : SAFETY INSTRUCTIONS 1 SAFETY INSTRUCTIONS 1.1 Regulations .................................................................................................................8 1.2 Managing VOC’s .........................................................................................................9 1.3 Handling inks and waste............................................................................................9 1.4 Warning, Cautions and notes .............
User’s Guide Rockhopper 3 Extreme CHAPTER 1 : SAFETY INSTRUCTIONS 1.1 REGULATIONS The CE marking is a mandatory European marking for certain product groups to indicate conformity with the essential health and safety requirements set out in European Directives.
User’s Guide Rockhopper 3 Extreme CHAPTER 1 : SAFETY INSTRUCTIONS 1.2 MANAGING VOC’S When Mutoh printers with (low)-Solvent inks are used, volatile organic compounds (VOCs) will be released. In order to protect human health and the environment, VOCs must be managed. This means VOCs need to be controlled and compliance with all local, state and federal environmental, occupational health and safety regulations on VOCs in the atmosphere and in the workplace is needed.
User’s Guide Rockhopper 3 Extreme CHAPTER 1 : SAFETY INSTRUCTIONS 1.4 WARNING, CAUTIONS AND NOTES Safety terms in this manual and the contents of warning labels attached to the printer are categorized into the following three types, depending on the degree of risk (or the scale of accident). Read the following explanations carefully and follow the instructions in this manual. Safety terms Important Caution Notes Details Must be followed carefully to avoid death or serious bodily injury.
User’s Guide Rockhopper 3 Extreme CHAPTER 1 : SAFETY INSTRUCTIONS Do not cover the ventilation hole of your machine with cloth, such as a blanket or table cloth. Doing so could obstruct ventilation and cause fire. Do not insert or drop metal or inflammable objects into openings, such as ventilation outlets. Doing so may result in electrical shock and fire. Do not touch the media guide during printing. It is hot and may cause a burn.
User’s Guide Rockhopper 3 Extreme CHAPTER 1 : SAFETY INSTRUCTIONS 1.6 WARNING LABELS The handling, attachment locations, and types of warning labels are explained below. Warning labels are attached on areas which require attention. Read and understand the positions and contents thoroughly before performing your work. 1.6.1 Handling the warning labels Be sure to note the following when handling the labels. Notes Make sure that all labels can be recognized.
User’s Guide Rockhopper 3 Extreme CHAPTER 1 : SAFETY INSTRUCTIONS N° Type 1 2 3 4 5 13 AP-75198– Rev. 1.
User’s Guide Rockhopper 3 Extreme CHAPTER 1 : SAFETY INSTRUCTIONS 6 7 8 9 14 AP-75198– Rev. 1.
User’s Guide Rockhopper 3 Extreme CHAPTER 1 : SAFETY INSTRUCTIONS 1.6 .2.2 N° Loca t ion a ndt ypesof w a rning la belson ba ckpa rt . Type 1 CAUTION THIS UNIT HAS TWO POWER SUPPLY CORDS, WHEN WINDING UNIT IS PROVIDED. TO REDUCE THE RISK OF ELECTIRACL SHOCK, DISCONNECT ALL POWER SUPPLY CORDS BEFORE SERVICING. 2 1.6 .2.3 La belsin funct ion of t ra nsport at ion N° 1 Description BEFORE powering on printer, REMOVE dummy cartridges. 15 AP-75198– Rev. 1.
User’s Guide Rockhopper 3 Extreme CHAPTER 1 : SAFETY INSTRUCTIONS 16 AP-75198– Rev. 1.
User’s Guide Rockhopper 3 Extreme CHAPTER 2 : PRODUCT OVERVIEW 2 PRODUCT OVERVIEW 2.1 Printer ........................................................................................................................18 2.1.1 Front ....................................................................................................................18 2.1.2 Rear.....................................................................................................................19 2.2 Operation panel .............
User’s Guide Rockhopper 3 Extreme CHAPTER 2 : PRODUCT OVERVIEW 2.1 PRINTER Part names and functions are explained below. 2.1.1 Front N° Name Function 1 Heater plate Supports and heats the media during printing. 2 Front cover Keeps the operator safe from the drive parts of the printer while it is operating.
User’s Guide Rockhopper 3 Extreme CHAPTER 2 : PRODUCT OVERVIEW 2.1.2 Rear N° 1 2 3 4 5 6 7 8 9 10 Connection Ethernet connector Card reader slot SmartChip label HardDisk bracket cover Centronics connector Foot switch connector Power inlet Environmental label DB-25 connector ID label 19 AP-75198– Rev. 1.
User’s Guide Rockhopper 3 Extreme CHAPTER 2 : PRODUCT OVERVIEW 2.2 OPERATION PANEL 2.2.1.1 K eys N° 1 2 3 4 5 6 Name [POWER] key [F1] key [F2] key [F3] key [F4] key [MENU ] key 7 [MENU ] key 8 [ENTER] key Normal Switch the printer ON and OFF Executes the function assigned to F1. Executes the function assigned to F2. Executes the function assigned to F3. Executes the function assigned to F4. Changes the LCD monitor display to the setup menu status.
User’s Guide Rockhopper 3 Extreme CHAPTER 2 : PRODUCT OVERVIEW 2.2.1.2 LC D a ndLE D s N° 10 Name LCD monitor Colour - Status - 11 POWER lamp Green 12 ERROR lamp Red ON OFF Flashing 13 DATA lamp Orange 14 MEDIA SET lamp Orange OFF ON Flashing OFF ON OFF 15 ROLL lamp Orange 16 SHEET lamp Orange 17 HEATER lamp Orange ON OFF ON OFF ON Flashing OFF Function The monitor displays the operation status and error messages of the printer. The printer is on. The printer is off.
User’s Guide Rockhopper 3 Extreme CHAPTER 2 : PRODUCT OVERVIEW 2.3 HEATER SYSTEM Under the print platforms, heater strips are attached. Each heater can be set separately. Please refer to the table below to know the function of each heater.
User’s Guide Rockhopper 3 Extreme CHAPTER 2 : PRODUCT OVERVIEW 2.4 INSTALLATION ENVIRONMENT An Authorized Mutoh technician will install your unit and will make the printer ready for its first job. A room which meets the environmental and space conditions should be foreseen by the user. Important Do not place the printer on a location under the following conditions. Doing so may cause the product to fall, become damaged, or cause injury.
User’s Guide Rockhopper 3 Extreme CHAPTER 2 : PRODUCT OVERVIEW Notes Avoid the following temperature and humidity conditions. Otherwise, printed images may appear differently from what you expect: ± Places where sudden changes in temperature and humidity are expected, even though the condition is within the range written above. ± Places where direct sunlight or excessive lighting are expected. ± Places where air conditioners blow directly.
User’s Guide Rockhopper 3 Extreme CHAPTER 3 : BASICS 3 BASICS 3.1 Powering on cycle ...............................................................................................26 3.2 Powering OFF cycle ............................................................................................27 3.3 Loading media .....................................................................................................28 3.3.1 Loading roll media .........................................................
User’s Guide Rockhopper 3 Extreme CHAPTER 3 : BASICS 3.1 POWERING ON CYCLE BEFORE Caution POWERING ON THE PRINTER, MAKE SURE THAT THE WASTE BOTTLE IS INSTALLED AND THAT THE WASTE TUBES ARE CONNECTED TO THE WASTE BOTTLE. Power ON the printer according to the procedure below: Step 1 : Press the [POWER] key of the operation panel. The POWER lamp of the operation panel will light (green). Step 2 : The printer will ask if you want to clean the wipers.
User’s Guide Rockhopper 3 Extreme CHAPTER 3 : BASICS Step 6 : Make the correct settings and press the [F4]-key to start the media initialization. Step 7 : If everything is done correctly, the following screen should appear. Notes If there are any problems during the initial start-up operation, the printer will display a message on the operation panel, and the operation may stop. If the operation stops, refer to "Troubleshooting", and take the appropriate actions.
User’s Guide Rockhopper 3 Extreme CHAPTER 3 : BASICS 3.3 LOADING MEDIA 3.3.1 Loading roll media Please refer to the User’s Guide of the Unwinder/Winder 100 or the T- winder to know how to load roll media. 3.3.2 Loading sheet media To load sheet media, follow the steps below. Step 1 : Power ON the printer. Step 2 : Unload media if necessary. Step 3 : Be sure that the pressure rollers are raised before loading sheet media.
User’s Guide Rockhopper 3 Extreme CHAPTER 3 : BASICS Step 7 : Make measurement settings in following menu: SetupMenu (1/7) MediaSet [F4] Menu Choice F1 Auto SheetSize Description Media measurement sequence Media measurement sequence REAR RIGHT LEFT TOP RIGHT LEFT TOP Media orientation F2 Length Media measurement sequence RIGHT LEFT TOP Media orientation F3 Width Step 8 : Close the front cover. Step 9 : Start media initialisation.
User’s Guide Rockhopper 3 Extreme CHAPTER 3 : BASICS 3.4 REPLACING INK CASSETTES Important In case of working with another type of Mutoh ink than described in this manual, refer to the dedicated instruction sheet added to the ink kit. Caution BEFORE USING THE INK AND CLEANING CASSETTES, BE SURE TO READ AND UNDERSTAND THE MSDS- SHEETS WHICH COME TOGETHER WITH THE INK AND CLEANING CASSETTES. 3.4.
User’s Guide Rockhopper 3 Extreme CHAPTER 3 : BASICS 3.4.2 Types If using Non-Mutoh ink cassettes Warranty will be void. Prints may not reach the expected quality level. Heads can be damaged. Printer will not recognize these cassettes when inserting (smart chip) Please refer to the latest price list to know the available ink and cleaning cassettes for the Rockhopper 3 Extreme, and for the latest price and part numbers. 3.4.
User’s Guide Rockhopper 3 Extreme CHAPTER 3 : BASICS 3.5 REPLACING CUTTING BLADE Read following information on when and how to replace the cutting blade. 3.5.1 Replacement time Replace the cutting blade under the following conditions: Media cannot be cut clearly. When the cut edge is blurred. 3.5.2 Replacement procedure Follow the steps below to replace the cutting blade. Step 1 : If the printer is powered ON, verify following items: Printing or other operations are not performed.
User’s Guide Rockhopper 3 Extreme CHAPTER 3 : BASICS 3.6 REPLACING THE WASTE BOTTLE 3.6.1 Replacement Time Replace the waste liquid tank when following message is displayed. 3.6.2 Replacement Procedures Follow the steps below to empty the waste bottle. Step 1 : Open the lid and remove the waste bottle. Step 2 : As soon as the waste bottle has been removed, the following message appears: Step 3 : Pour the waste liquid in another bottle and dispose it according to the local regulations.
User’s Guide Rockhopper 3 Extreme CHAPTER 3 : BASICS 3.7 TRANSFER AND TRANSPORTATION 3.7.1 Transferring the printer Following are instructions for transferring the printer. Caution Keep the printer horizontally during transfer. Do not tilt the printer, stand it against a wall, or turn it upside down. Doing so may cause ink to leak inside the printer. Also, movement after transport is not covered by the warranty. Have two or more people to transport the printer.
User’s Guide Rockhopper 3 Extreme CHAPTER 3 : BASICS (2) After the transfer Follow the steps below to prepare the printer to be used after the transfer. Step 1 : Make sure that you place the printer on an adequate place. Notes For connecting cables, refer to the following. Connecting the power cable Connecting the printer to your PC Step 2 : Connect the power cable and other cables. Notes For connecting cables, refer to the following.
User’s Guide Rockhopper 3 Extreme CHAPTER 3 : BASICS 36 AP-75198– Rev. 1.
User’s Guide Rockhopper 3 Extreme CHAPTER 4 : PERIODICAL MAINTENANCE 4 PERIODICAL MAINTENANCE 4.1 Done by end user......................................................................................................38 4.1.1 Weekly Maintenance ...........................................................................................39 4.1.1.1 Clean the edges of the caps and the area around the caps ...........................39 4.1.1.2 Cleaning around the bottom of heads ..................................
User’s Guide Rockhopper 3 Extreme CHAPTER 4 : PERIODICAL MAINTENANCE 4.1 DONE BY END USER Important In case of working with another type of Mutoh ink than described in this manual, refer to the dedicated instruction sheet added to the ink kit. This section describes the periodical services required for this machine. The periodical services ensure stable printout quality of the machine. In the periodical services, some service parts may be checked, cleaned, or replaced.
User’s Guide Rockhopper 3 Extreme CHAPTER 4 : PERIODICAL MAINTENANCE 4.1.1 Weekly Maintenance 4.1.1.1 Step 1 : C lea n t h eedg esof t h eca psa ndt h ea rea a roundt h eca ps Power ON the printer and go to the WiperClean-Menu, DONT press enter when in it. This will cause the unlocking of the carriage. Step 2 : Clean the edges of the caps with the cleaning swab, if necessary use some Eco solvent cleaning liquid. Step 3 : Clean the area around the caps with a polyknit wiper.
User’s Guide Rockhopper 3 Extreme CHAPTER 4 : PERIODICAL MAINTENANCE 4.1.1.2 C lea ning a roundt h ebot t om of h ea ds Step 1 : Open the left maintenance covers by removing the four screws. Step 2 : Power ON the printer and go to the WiperClean-Menu DONT press enter when in it. This will cause the unlocking of the carriage. Step 3 : Slide the carriage into the left maintenance area.
User’s Guide Rockhopper 3 Extreme CHAPTER 4 : PERIODICAL MAINTENANCE 4.1.2 Every 2 weeks maintenance 4.1.2.1 Step 1 : C lea ning t h ew ipers Power ON the printer and go to the WiperClean-Menu, DONT press enter when in it. This will cause the unlocking of the carriage. Step 2 : Clean the wipers (3) with a polyknit wiper (2), use some Eco solvent cleaning liquid to remove drops of ink. Caution It is recommended to wear gloves as shown on the picture below.
User’s Guide Rockhopper 3 Extreme CHAPTER 4 : PERIODICAL MAINTENANCE 4.1.3 Monthly maintenance 4.1.3.1 Repla cing t h ew ipers Step 1 : Power ON the printer and go to the WiperClean-Menu. This will cause the unlocking of the carriage. Step 2 : Slide the carriage to the left side of the machine. Step 3 : Remove the old wipers with a pair of tweezers Step 4 : Before inserting a new wiper, moisten the wiper with Eco-Solvent Ultra Cleaning Liquid.
User’s Guide Rockhopper 3 Extreme CHAPTER 4 : PERIODICAL MAINTENANCE 4.1.3.2 Repla cing t h espong ein t h espit t ing box. Notes Use gloves and tweezers to change the absorbent in the flushing box. Step 1 : Go to the WiperClean menu and DONT press enter when in it. Going to the WiperClean menu will unlock the head Step 2 : The carriage moves to the waiting position for replacing the flushing sponge. Step 3 : Remove the old absorbents with tweezers.
User’s Guide Rockhopper 3 Extreme CHAPTER 4 : PERIODICAL MAINTENANCE 4.1.4 Every 6 months maintenance 4.1.4.1 Step 1 : C h a ng eupperspong ea tba ckof t h eca pping st at ion. Go to the WiperClean menu and DONT press enter when in it. Going to the WiperClean menu will unlock the head Step 2 : Remove the two screws fixing the sponge (1). 1 = Screws fixing the sponge (1) Step 3 : Replace the sponge and tighten it again to the plate with the two screws.
User’s Guide Rockhopper 3 Extreme CHAPTER 4 : PERIODICAL MAINTENANCE 4.1.5 Cleaning You need to clean the printer periodically to keep it in best working condition. Important Do not insert or drop metal or inflammable objects into openings, such as ventilation outlets. Doing so may result in electrical shock and fire. Stop using your printer if a liquid is spilled into it. This may cause electrical shock or fire.
User’s Guide Rockhopper 3 Extreme CHAPTER 4 : PERIODICAL MAINTENANCE 4.1.5.2 C lea ning t h einsideof t h eprint er (1) Cleaning frequency Clean once a month. (2) Cleaning procedure The following are instructions for cleaning the inside of the printer. Follow the steps below. Step 1 : Open the front cover. 1 Step 2 : Front Cover Use a soft brush to carefully clean away any dust or dirt on the pressure rollers. Notes Do not blow off media dust inside the printer using an air dusting machine.
User’s Guide Rockhopper 3 Extreme CHAPTER 4 : PERIODICAL MAINTENANCE 4.1.5.3 H ea dclea ning If printouts become faint or partially missed, perform head cleaning to clean the surface of the head and the nozzles. Follow the steps below to perform head cleaning. Notes Remove media before performing head cleaning. If you perform head cleaning with media installed, the head may contact the media. Step 1 : Make sure that the state of the product is normal.
User’s Guide Rockhopper 3 Extreme CHAPTER 4 : PERIODICAL MAINTENANCE Step 8 : When the head cleaning has been completed, the printer returns to the main screen. Notes We advise to let the printer rest for 5-10 minutes after a head cleaning procedure. During that time, the EcoSolvent Ultra ink comes to a fully stabilized condition, improving print quality considerably. Step 9 : Perform a nozzle check again and check the print head.
User’s Guide Rockhopper 3 Extreme CHAPTER 4 : PERIODICAL MAINTENANCE 4.2 DONE BY AUTHORISED MUTOH TECHNICIAN An Authorized Mutoh technician should check and replace some components of your printer on frequent base (every 6 and 12 months). Be sure to remind your distributor when the replacements should be done. It is very important not to skip a maintenance intervention in order to maintain constant print quality and to keep your warranty.
User’s Guide Rockhopper 3 Extreme CHAPTER 4 : PERIODICAL MAINTENANCE 50 AP-75198– Rev. 1.
User’s Guide Rockhopper 3 Extreme CHAPTER 5 : PREPARATIONS BEFORE PRINTING 5 PREPARATIONS BEFORE PRINTING 5.1 Using media ..............................................................................................................52 5.1.1 Media range ........................................................................................................52 5.1.2 Cautions on handling media ................................................................................53 5.1.3 Precaution on storing media .
User’s Guide Rockhopper 3 Extreme CHAPTER 5 : PREPARATIONS BEFORE PRINTING 5.1 USING MEDIA This section describes details on available media for the printer. 5.1.1 Media range Please refer to Mutohs website (www.mutoh.eu or www.mutoh.be) for the media compatibility lists for all our products.
User’s Guide Rockhopper 3 Extreme CHAPTER 5 : PREPARATIONS BEFORE PRINTING 5.1.2 Cautions on handling media When you handle media, please pay attention to the following: Use recommended media in an appropriate environment. Following are the appropriate temperature and humidity ranges for printing. Recommended working environment Rate of change Temperature 20-30°C Within 2°C per hour Humidity 40% to 65% Within 5% per hour Do not use creased, damaged, torn, curled, or wrapped media.
User’s Guide Rockhopper 3 Extreme CHAPTER 5 : PREPARATIONS BEFORE PRINTING 5.1.4 The printing area The printing area is shown below. (1) Rollm edia (2) S h eetm edia 54 AP-75198– Rev. 1.
User’s Guide Rockhopper 3 Extreme CHAPTER 5 : PREPARATIONS BEFORE PRINTING 5.2 TESTPRINTING Follow the steps below to do a test print and confirm if your printer operates correctly. Step 1 : Power ON the printer and load media. Step 2 : Make sure that your printer is in the main screen. Step 3 : Press either the [MENU ] key or [MENU ] key on the operation panel. The setup menu is displayed. Step 4 : Press the [F3] key on the operation panel. "TestPrint: SetupPrint" is displayed on the LCD.
User’s Guide Rockhopper 3 Extreme CHAPTER 5 : PREPARATIONS BEFORE PRINTING 5.2.1 Setup List Use this function to check the current status of the printer. 56 AP-75198– Rev. 1.
User’s Guide Rockhopper 3 Extreme CHAPTER 5 : PREPARATIONS BEFORE PRINTING 5.2.2 NozzleCheck Use this function to check if there is any clogging of nozzles, missing dots or faint printing. Notes If printing quality declines, or if missing dots are evident after the NozzleCheck, the print heads need to be cleaned. Refer to “Head cleaning" to perform head cleaning. After finishing the head cleaning, wait for 10 minutes and perform the NozzleCheck again. 57 AP-75198– Rev. 1.
User’s Guide Rockhopper 3 Extreme CHAPTER 5 : PREPARATIONS BEFORE PRINTING 5.2.3 Alignment Use this function to adjust the print quality for best results. Notes The print quality of your printer is pre-adjusted when it is shipped. When the installation environment of the printer or media type has been changed and print quality declines, use this alignment function. To do the Alignment, follow the steps below. Step 1 : Power ON the printer and load media.
User’s Guide Rockhopper 3 Extreme CHAPTER 5 : PREPARATIONS BEFORE PRINTING 5.2.4 Colour palette Use this function to compare the colour settings of the computer print colour of the printer. This palette is printed in the mode you are currently working (PrintMode settings). We recommend printing the palette in 360x360. 59 AP-75198– Rev. 1.
User’s Guide Rockhopper 3 Extreme CHAPTER 5 : PREPARATIONS BEFORE PRINTING 5.2.5 Maintenance record Use this function to check the life cycles of the printer parts. Notes A part's life cycle is shown by the amount of the * mark. When a part's life cycle comes to an end, the * mark reduces. 60 AP-75198– Rev. 1.
User’s Guide Rockhopper 3 Extreme CHAPTER 5 : PREPARATIONS BEFORE PRINTING 5.3 SET THE CORRECT DISTANCE ADJUST (STEP) Obtaining constant printing quality on a wide-format Piezo inkjet printer is not only determined by the working environment, the RIP, the profiles, the inks and the media which are used. One of the key factors for obtaining constant output quality is the correct distance adjustment, also called step, on your Mutoh inkjet printer. 5.3.
User’s Guide Rockhopper 3 Extreme CHAPTER 5 : PREPARATIONS BEFORE PRINTING 5.3.2 How to determine and change the step Step 1 : Power ON the printer. Step 2 : Load the media to print on. Notes BE SURE TO TIGHTEN THE MEDIA TO THE WINDER 100 BEFORE SETTING THE STEP. THIS BECAUSE THE STEP WILL BE DIFFERENT WHEN PRINTING ROLL-TO-SHEET THAN WHEN PRINTING ROLL-TO-ROLL. Step 3 : Perform a NozzleCheck to be sure all nozzles are present. If not, perform the necessary cleanings. Step 4 : Set the step to 100.
User’s Guide Rockhopper 3 Extreme CHAPTER 5 : PREPARATIONS BEFORE PRINTING Step 7 : Step is too small Step is too big overlap visible between passes gap visible between passes Step 8 : Change the step if necessary. Step 9 : Print the test pattern again until no gap or overlap is visible anymore. 5.3.3 How to change the step on the fly. Step 1 : Press while printing. Step 2 : Press or to change the step. 63 AP-75198– Rev. 1.
User’s Guide Rockhopper 3 Extreme CHAPTER 5 : PREPARATIONS BEFORE PRINTING 5.4 i² TECHNOLOGY Without weaving ON, an image is completed (formed) by printing a series of complementary rectangular shaped stripes (bands, swaths, passes). Inherent to classic inkjet printing is that ink drying effects, stepping mismatch, miss firing nozzles show up in the printed image via ink bleeding and various types of banding.
User’s Guide Rockhopper 3 Extreme CHAPTER 5 : PREPARATIONS BEFORE PRINTING Weaving method Sign / Quality User Tip Preferred setting for signage/poster applications containing big areas with solid colours or critical gradients and for photo quality output on coated media. (sm a lllossof speedin 2 pa ss m odes) Print Modes Supported 720x720 540x720 Picture / Speed Stitch Creates a fine print swath overlap. Mildly improves print quality versus Off setting.
User’s Guide Rockhopper 3 Extreme CHAPTER 5 : PREPARATIONS BEFORE PRINTING 5.5 PRINTING FLOW The following flowchart gives you a view on which steps should be taken to make a print. This is a very short summary of what should be done. SELECT MEDIA (Refer to the media compatibility lists on www.mutoh.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 PRINTER MENU 6.1 How to work in the menu .........................................................................................70 6.1.1 Main screen .........................................................................................................70 6.1.2 Menu screen........................................................................................................70 6.1.3 Changing between the screens ................................
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6.5 Menu overview (1/7 – 7/7).......................................................................................81 6.5.1 Setup Menu 1/7 ...................................................................................................82 6.5.1.1 Ink status menu ..............................................................................................82 6.5.1.2 Origin setup menu ...............................................................
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6.5.3.3 6.5.3.4 6.5.3.5 6.5.3.6 6.5.3.7 Centronics menu ..........................................................................................102 Network setting menu...................................................................................103 IP address menu ..........................................................................................103 Subnet mask menu ...................................................................
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6.1 HOW TO WORK IN THE MENU Please find below all necessary information on how to switch, select and cancel menu items. 6.1.1 Main screen When powering ON the printer, it will (when no errors occur) start up in its main screen.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6.1.3 Changing between the screens To change the printer status, follow the steps below. 6 .1.3.1 F rom m a in screen t o m enu screen Press either screen 1/7 7/7 6 .1.3.2 or on the operation panel when the printer is in the main screen to go to menu F rom m enu screen t o m a in screen To switch from a menu screen to the main screen, following actions can be taken: Press the [CANCEL] key on the operation panel.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6.2 OPERATION PANEL IN STANDBY MODE This section describes functions operated on the operational panel when the printer is in the normal status. Notes For information of the name and function of each key, refer to "Operation panel". 6.2.1 [F1] – Feeding, Cutting media and Step Adjust When you want to feed media forward or backward, follow the steps below: Step 1 : Verify the following regarding the condition of the printer.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6.2.2 [F2] - Cleaning the heads When there are some missing nozzles, a cleaning should be done. Depending on the quantity of missing nozzles and which head, a little, normal or powerful cleaning on head 1-2, head 3-4 or ALL could be done. Step 1 : Verify the following regarding the condition of the printer. I) It is not currently printing Step 2 : Press the [F2] key of the operation panel. I) To shift to the cleaning menu.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .2.3.1 C h a ng et h eh ea t ert em pera t ure To change the temperature of the heater, press the [F1] key on the operation panel. The display will mention the following: Press the [F2] key to decrease the temperature. Press the [F4] key to increase the temperature. Press the [ENTER] key to confirm the requested temperature change. Press the [CANCEL] key to leave the menu without changing the heater settings. 6 .2.3.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .2.3.5 A ct iv a t e/ dea ct iv a t eh ea t ers. In the second menu, press the [F1] key to activate or deactivate all heating elements. In case the heating elements are activated, the display will mention SET OFF. By pressing the [F4] key you can deactivate the heating elements. The display will mention SET ON. In case the heating elements are deactivated, the display will mention SET ON.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6.3 OPERATION PANEL DURING PRINTING When sending a file to your printer, following messages can be displayed. 6.3.1 When heaters are not ready When the heaters are not reached their target temperature, the following screen will be displayed. Still, it is possible to start the print. However, the heater will continue to warm up in order to reach the requested temperature. Step 1 : Press the F3 key to ENTER the HeaterStatus menu.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .3.2.2 [F 2]- C lea ning While printing, it could be possible that some nozzles drop out, in that case, perform a little, normal or powerful cleaning. Please follow the steps below to perform a cleaning. When there are some missing nozzles, a cleaning should be done. Depending on the quantity of missing nozzles and which head, a little, normal or powerful cleaning on head 1-2, head 3-4 or ALL could be done.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .3.2.4 M enu a nd During printing, extra information about the current job is available. Use the menu UP and DOWN keys to browse through these menus. 1) Menu 1/4 Standard menu during printing. It is only possible to cancel a print in this menu! 2) Menu 2/4 and 3/4 Tw o sit ua t ionsa repossible: Length information is not provided with the job. The printer cannot know progress and remaining time.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6.4 OPERATION PANEL AFTER PRINTING The operations performed after printing, are described here. 6.4.1 Cut off media with the printer knife The media cutting procedure is described below. Roll media is automatically cut after printing when "Auto" is set on the cut media menu and roll media has been set.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6.4.2 Manually cut off media This section explains how to cut the media manually. When "Manual" is set in the media cut menu, the media can be cut manually. Cut the media according to the following procedure. Step 1 : Feed media to the desired position using the [F3] and [F4] key. Step 2 : Cut the roll media following the cutting groove. 80 AP-75198– Rev. 1.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6.5 MENU OVERVIEW (1/7 – 7/7) This section explains which kind of settings can be made via the printer interface. Find below an overview of all Setup Menus.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6.5.1 Setup Menu 1/7 6 .5.1.1 I nkst at usm enu Depending on the mode the printer is in (cassette or printer mode), this menu will be displayed as InkStatus or ChipStatus. The InkStatus menu gives all information regarding the 8 ink cassettes in the slots. Setup items InkStatus Parameters Ink status for the ink cassette slots 1 8.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .5.1.2 O rig in set up m enu Set the printing start position (origin) for printing data. Set this when you want to re-print to blank area of the printed media by changing the layout of the printing data. Setup items Origin setting Parameters L: Media feed value W: Print head movement value (Unit: mm) Description Changes the print head position and media feed amount by operating the following keys. [F1] key: Feeds media forward.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .5.1.3 Testprintm enu Make test prints. Setup items Test print (1/2) Test print (2/2) Test print (1/2-2/2) 6 .5.1.4 Parameters SetupPrint NozzleCheck Alignment (UniDir) Alignment (BiDir) Palette printing Maintenance status Distance Adj. Check - Description Performs setup printing. Performs nozzle check printing. Performs accuracy adjustment printing in one direction. Performs accuracy adjustment printing in two directions.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .5.1.5 M edia t ypem enu Set media type for printing. Setup items Types (1/2) Types (2/2) Type (1/2-2/2) Parameters User media 1 User media 2 User media 3 User media 4 User media 5 User media 6 User media 7 User media 8 - Description To set the type of media used for printing. For setup values of printing operation, eight settings of "user media 18" can be set. [CANCEL] key: to shift to the previous hierarchy menu. 85 AP-75198– Rev. 1.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .5.1.6 Userm edia m enu Make various settings on user defined media. In the User media menu, for each setup value of following printing operation, eight settings of "user media 18" can be set.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .5.1.7 I nkdryt im em enu Set the waiting period between the end of operation and the start of next printing in order to let the printed media dry. Setup items InkDryTime 6 .5.1.8 Parameters 0 to <30 sec. > to 270 sec. to 60 min. Description To change the InkDryTime by operating the following keys. [F2] key: to increase the setup value. [F4] key: to decrease the setup value.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .5.1.10 Th icknessm enu Set the media thickness. Setup items Thickness Parameters 50µm-<100µm>1500µm Description Change media thickness by operating the following keys. [F2] key: to increase the setup value. [F4] key: to decrease the setup value. [ENTER] key: to confirm the setup value [CANCEL] key: to cancel the setup value Notes Bidirectional quality can only be obtained when media thickness is set correctly 6 .5.1.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .5.1.13 P ostF ix erm enu Set the temperature of the Post Fixer. Setup items Post Fixer Parameters OFF 50°C Description Change post fixer temperature by operating the following keys. [F2] key: to increase the setup value. [F4] key: to decrease the setup value. [ENTER] key: to confirm the setup value [CANCEL] key: to cancel the setup value 6 .5.1.14 D rierm enu Set the temperature of the Drier.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .5.1.16 D ist a ncea dj ust m entm enu To perform various settings for media feed compensation Notes For details of the distance adjustment, refer to "Distance adjustment". Setup items Dist.Adj Parameters Print1 Change Print2 - Description Performs printing by media feed compensation. A correction pattern with a width of ± 0.20% (in steps of 0.10 %) is printed around the centre of the correction value currently set.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .5.1.19 S h eetsizem enu When loading a sheet of media, set the method for detecting the size of the media. Setup items SheetSize Parameters Auto Description Media measurement sequence Media measurement sequence REAR RIGHT LEFT TOP RIGHT LEFT TOP Media orientation when loading standard size media. Length Media measurement sequence RIGHT LEFT TOP Media orientation when loading standard size media.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .5.1.21 M edia cutm enu Set media cut method after printing. Setup items Media cutting Parameters Auto Manual Off - Description After printing has been completed, the media is sent to the media cut position and is automatically cut. Feed media to the media cut position after printing. Use regular cutting blades available from hardware stores. No media feed after printing. When "Auto" is selected, proceed to the Shortest Cut Length menu.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6.5.2 Setup Menu 2/7 6 .5.2.1 P rintm odem enu Perform various settings for Print mode. For each setup value of Print mode, four settings of "Printing mode 1" - "Printing mode 4" can be set. Select dedicated PrintMode Setup items Printing mode 1-4 (1/2) Printing mode 1-4 (2/2) Printing mode 1-4 Parameters Condition Direction HeadSet RepeatPrn. HeadSpeed Weaving ScanWidth - Description To set printing quality.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .5.2.2 C ondit ion m enu Select printing quality with consideration to applications of printing data and printing speed. Setup items Condition (1/5) Condition (2/5) Condition (3/5) Condition (4/5) Condition (5/5) Condition (1/5 5/5) 6 .5.2.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .5.2.4 P rint ing direct ion m enu Set print head moving direction for printing. Setup items Direction 6 .5.2.5 Parameters UniDir BiDir - Description Prints in one direction. Prints bi-directionally. [CANCEL] key: To shift to the previous hierarchy menu. Repea tprint ing m enu Make settings for the repeat print. Setup items Repeat 6 .5.2.6 Parameters Times Interval - Description To set the number of repeats per line of printing.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .5.2.8 H ea dspeedm enu Only applicable when printing in 360dpi. Setup items HeadSpeed 6 .5.2.9 Parameters Normal Fine - Description Print at normal speed of 360 dpi Print at the speed of 720 dpi (slower more drying time) [CANCEL] key: To shift to the previous hierarchy menu. W ea v ing m enu i² Without weaving ON, an image is completed (formed) by printing a series of complementary rectangular shaped stripes (bands, swaths, passes).
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU Weaving method Sign / Quality User Tip Preferred setting for signage/poster applications containing big areas with solid colours or critical gradients and for photo quality output on coated media. (sm a lllossof speedin 2 pa ss m odes) Print Modes Supported 720x720 540x720 Picture / Speed Stitch Creates a fine print swath overlap. Mildly improves print quality versus Off setting.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .5.2.10 S ca nW idt h m enu It is possible to specify the carriage movement along the media printed area. This will have a direct effect on the drying time!! Please find more details below. Setup items ScanWidth Parameters DataWidth MediaWidth FullWidth Description Carriage moves only over the printing area Carriage moves over the media Carriage moves over the full width Drying time Short Depending on MediaWidth Long 6 .5.2.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .5.2.12 P rintst ep m enu Set the units for amount of movement for printing. Setup items Print step Parameters <0.010mm> <0.025mm> - Description To set the printing units to 0.010mm. To set the printing units to 0.025mm. To shift to the previous hierarchy menu. Notes Please note that some software packages use the step per mm terminology, in which case a program step of 0.025 mm corresponds with 40 steps per mm and a program step of 0.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .5.2.14 O nlinet im eoutm enu When sending data to the printer, it might be possible that the data transfer is interrupted. The printer will wait, depending on the set online timer, to consider the data transfer as finished. The printer will print the received data. It is recommended to disable (OFF) this feature. The printer will wait until the rest of the data is received. Setup items OnlineTimer Parameters OFF/2sec - 800sec.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .5.2.17 C ut t ing posit ion M enu Set the media cutting position after printing has been finished. Setup items Cutting position Parameters Standard - Description To cut the media to fit the media width, so that it meets the regulated size. To cut the media according to the size of the printing data. - Shifts to the previous hierarchy menu. 6 .5.2.18 F unct ion set up m enu Perform various settings for processing of printing data.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6.5.3 Setup Menu 3/7 6 .5.3.1 RollM edia set up m enu Perform various settings for roll media. Setup items Roll media setup 6 .5.3.2 Parameters Disable Roll media 1 Roll media 2 Roll media 3 - Description Set this when roll media setup is not used. For each setup value of roll media, 3 settings of "Roll media 1" - "Roll media 3" can be set. [CANCEL] key: To shift to the previous hierarchy menu.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .5.3.4 N et w orkset t ing m enu Make the settings for the network interface. Notes The Network Settings menu is displayed if the network interface board has been installed. Be sure to consult the network administrator before making the settings in the Network Settings menu. Setup items Network (1/2) Network 6 .5.3.5 Parameters IP address Subnet mask Gateway - Description To set the IP address of the product.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .5.3.6 S ubnetm a skm enu Set the subnet mask of the product. Setup items Subnet mask 6 .5.3.7 Parameters 000.000.000.000 <255.255.255.000> 255.255.255.255 Description Use the following keys to change the Subnet Mask. [F1] key: Moves one digit to the left on the setting value to be changed. [F2] key: Increases the setting value. [F3] key: Moves to the right on the setting value. [F4] key: Reduces the setting value.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6.5.4 Setup Menu 4/7 6 .5.4.1 Ut ilit ym enu Perform various settings for application functions of products.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .5.4.2 E rrorD ispla ym enu To set display method to the operation panel when minor error occurred. Setup items ErrorDisplay 6 .5.4.3 Parameters On - Description No ErrorDisplay. To perform ErrorDisplay. To shift to the previous hierarchy menu.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .5.4.5 M edia w idt h m enu If media detection has not been performed during initialization, the width of the media is set here. Notes On the media width menu, If a value larger than the width of the media has been set, media or the product may be contaminated by the ink during printing. If a value smaller than the width of the set media has been set, media may not be cut correctly. Setup items media width 6 .5.4.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .5.4.8 A ut o C lea ning M enu In normal printing conditions, it is not recommended to use this function. When experiencing regular nozzle loss, one of the three AutoCleaning features can be used. When using this function, the wiping activity will be much higher, so be sure to securely perform your daily and weekly maintenance. Setup items Auto Clean Parameters Waiting Printing Before Printing - 6 .5.4.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .5.4.11 Rem P a nel With this function it is possible to enable or disable remote control. This feature is for future use only! Leave this setting to its default value, OFF! 6 .5.4.12 Rem ot econnect ion This feature is for future use only! Leave this setting to its default value, OFF! 6 .5.4.13 La ng ua g e With this function it is possible to select other languages. Currently only English is available 6 .5.4.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .5.4.16 W rit em odem enu To set the writing and printing method of printing data to the hard disk. Notes Write mode menu has been displayed if a hard disk has been installed on the product. When writing printing data to the hard disk, be sure to set media in the tray. The printing data is sized to fit the media. If there is no media in the tray, the printing data cannot be written.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .5.4.17 Re-printm enu Set following items when you want to draw printing data saved in the hard disk. File name Printing media number Notes Re-print menu is displayed if a hard disk has been installed on the product. When Reprinting the printing data, ± Use media of the same size as the printing data.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .5.4.19 Rena m em enu To change file name of printing data saved in the hard disk. Notes Re-name menu is displayed if a hard disk has been installed. The file name of printing data sent from the computer is always set to "TEMPFILE000". To save transmitted image data, change the file name to a name of your choice in the Rename folder before transmitting the next printing data.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .5.4.20 F orm a tm enu Perform formatting of the hard disk. Notes Format menu is displayed if a hard disk has been installed. If formatting of the hard disk is performed, all data saved on the hard disk will be deleted. Setup items Format Setup items Format Parameters No Yes Description Format is not performed. [CANCEL] key: Cancels setup value, shifts to the previous hierarchy menu. To perform formatting.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .5.4.21 I nit ia lizeset up m enu It is possible to reset all set values to the factory default. Setup items Initialize (1/3) Initialize (2/3) Initialize (3/3) Initialize (1/3-3/3) Parameters All MediaSet PrintMode Command Layout Function Roll Setup Centro Network Utility FileMng. - Description Returns all parameters to the factory setting. Returns parameters in the media setup menu to the factory setting.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6.5.5 Setup Menu 5/7 6 .5.5.1 Dat a dum p m enu To perform dump printing for online function check. Data Dump Parameters Start/End All - 6 .5.5.2 Description Notes Dump printing is used by service persons to check the functions of the printer. Do not use this function for normal printing. [CANCEL] key: To exit Dump Mode. To shift to the previous hierarchy menu.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .5.5.3 H ea dW a sh m enu To perform a head wash to remove all ink of the ink supplying system. Setup items Head clean Parameters No Yes - Description Do not wash the ink supplying system. To wash the ink supplying system. [CANCEL] key: shift to the previous hierarchy menu. Notes Only after two head wash cycles it is possible to change ink types.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .5.5.6 I nkC h a ng em enu Change the ink configuration (from 2x4 to 1x6 or opposite). Setup items Ink Change Parameters No Yes - Description Do not perform an ink change. To start the ink change cycle. [CANCEL] key: shift to the previous hierarchy menu. Notes To reduce the consumption of ink and cleaning liquid it is recommended to change ink types by using the Ink Change cycle.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .5.5.8 C h ipM a na g erm enu Setup items ChipMgr 6 .5.5.9 Parameters Cassette Printer - Description Use this setting! For future use only. [CANCEL] key: shifts to the previous menu. C olorM odem enu To select the colour mode (CMYK or CMYKLcLm) Setup items Parameters Description 2x4_Symm 4 Colour mode 1x6 6 Colour mode 1x8 8 Colour mode 2x4_1C1H - For future use only! [CANCEL] key: shifts to the previous menu.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6.5.6 Setup Menu 6/7 6 .5.6 .1 H ea dUnlock m enu To unlock the carriage. Setup items Cutter change Parameters No Yes - 6 .5.6 .2 Description Do not change the cutting blade. To shift to the previous hierarchy menu. To change the cutting blade. [CANCEL] key: shifts to the previous hierarchy menu. W iperclea n m enu Clean the wipers.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6 .5.6 .3 Ta nkch a ng em enu Change the waste fluid tank. Set when changing the waste fluid tank. Notes Refer to "Replacing the waste bottle" for details regarding the procedure for changing the waste fluid tank. Setup items Tank change 6 .5.6 .4 Parameters Cancel Enter - Description Do not change the tank. When tank has been changed. [CANCEL] key: shifts to the previous hierarchy menu.
User’s Guide Rockhopper 3 Extreme CHAPTER 6 : PRINTER MENU 6.5.7 Setup Menu 7/7 6 .5.7 .1 Version C h eckm enu Check the installed firmware and heater system version. Setup items Version Check 6 .5.7 .2 Parameters - Description [CANCEL] key: shift to the previous hierarchy menu. A rea Check the total amount of the printed area (x.xx m²) in the printers life time. Setup items Area Parameters - Description [CANCEL] key: shift to the previous hierarchy menu. 121 AP-75198– Rev. 1.
User’s Guide Rockhopper 3 Extreme CHAPTER 7 : TROUBLESHOOTING 7 TROUBLESHOOTING 7.1 Introduction.............................................................................................................123 7.2 Failures and malfunctions of the printer ..............................................................123 7.3 Error messages ......................................................................................................129 7.3.1 Status messages ............................................
User’s Guide Rockhopper 3 Extreme CHAPTER 7 : TROUBLESHOOTING 7.1 INTRODUCTION This chapter explains troubles that may occur when using the printer and how to solve them. If you encounter an error not described in this chapter, refer to "Error messages" and contact your local MUTOH dealer. Notes To receive our customer support service, please present your warranty. If you do not present it, you may be changed for the service even if it is within the term of warranty.
User’s Guide Rockhopper 3 Extreme CHAPTER 7 : TROUBLESHOOTING (4) The printer does not print and an error is generated after data has been sent from a computer. N° 1 2 Possible cause The model setting of the computer is not correct. The interface setting or command mode on computer and printer do not match. Solutions Make sure that the model settings on computer and printer are the same. References Refer to Connecting the printer to your PC (5) Printouts are partially blurred or missing.
User’s Guide Rockhopper 3 Extreme CHAPTER 7 : TROUBLESHOOTING (7) Media jams occur frequently. Notes We cannot ensure correct media feeding with media other than recommended media. N° 1 2 3 4 5 Possible cause You did not use recommended media. You used the printer in an environment other than the specified environment. You used old media. You used folded, creased, or curled media. Check the media for curling or liftoff. Solutions Use recommended media.
User’s Guide Rockhopper 3 Extreme CHAPTER 7 : TROUBLESHOOTING (11) The media is off or damaged when loading it. Notes Remove the jammed or damaged media, referring to "When media jams occur". N° 1 2 3 4 5 6 7 Possible cause You did not use recommended media. The loading position of the media is not correct. Foreign material, such a piece of media, is attached to the pressure rollers. You used the printer in direct sunlight or other locations not appropriate for the specified environment.
User’s Guide Rockhopper 3 Extreme CHAPTER 7 : TROUBLESHOOTING (13) Tracing media or other thin media cannot be detected. N° 1 2 Possible cause You did not use recommended media. You used the printer in direct sunlight or other locations not appropriate for the specified environment. Solutions Use recommended media. References Refer to Media type Use the printer in the specified environment. Refer to Product Specifications (14) Media size is wrong during media Initial.
User’s Guide Rockhopper 3 Extreme CHAPTER 7 : TROUBLESHOOTING (17) The printed lines are blurred. N° 1 2 3 4 5 Possible cause You did not use recommended media. You used too thick or too thin media. You used bond media. The printed surface is not the printable side. Did you try head cleaning? Solutions Use recommended media. References Refer to Media type Use recommended media Refer to Media type Use recommended media. Pay attention to the printable side to load media correctly.
User’s Guide Rockhopper 3 Extreme CHAPTER 7 : TROUBLESHOOTING 7.3 ERROR MESSAGES This chapter explains the messages displayed on the operation panel both when the printer works normally and when an error occurs, and possible solutions. 7.3.1 Status messages The following are the status messages while the printer works normally. (1) Displays the operational status (1) The following operational status is displayed on the first line of the operation panel.
User’s Guide Rockhopper 3 Extreme CHAPTER 7 : TROUBLESHOOTING 7.3.2 Message type error display and solutions The following are the message type error display and solutions. The following message type errors are displayed when an error occurs while operating the printer. When one of the following message type error displays appears, the printer may stop operation. If the printer stops operation, solve the problem to delete the error message and restart the printer.
User’s Guide Rockhopper 3 Extreme CHAPTER 7 : TROUBLESHOOTING (3) Other error messages The following error message is displayed on the forth line of the operation panel N° 1 2 3 4 Display Ink Status Cassette [*] Ink Status No Filled [*] No original ink Descriptions Ink cassette(s) is (are) empty. (The printer stops.) Initial filling has not been performed. You did not load MUTOH's recommended ink cassette. (The printer stops.
User’s Guide Rockhopper 3 Extreme CHAPTER 7 : TROUBLESHOOTING 7.3.4 Command error display and solutions Following are command error descriptions and possible solutions during printer operations. Command errors are displayed when an error has occurred while converting the command data sent from computer to printer. If a command error occurs, the following error messages are displayed and the printer stops. Solve the problem to delete the error message and restart the printer.
User’s Guide Rockhopper 3 Extreme CHAPTER 7 : TROUBLESHOOTING 7.3.5 Error requiring a restart Following are descriptions and solutions requiring a restart. Errors requiring a restart are displayed when the following fatal error has occurred during printer operation. Foreign material disturbing the printer operation is involved in the printer. An electrical circuit (such as board, motor, or sensor) failure has occurred. An error on the control program has occurred.
User’s Guide Rockhopper 3 Extreme CHAPTER 7 : TROUBLESHOOTING 7.4 WHEN MEDIA JAMS OCCUR If the loaded media gets jammed in the printer, follow the steps below to remove the media. 7.4.1 How to remove a piece of media (cut media) Press [F4] to raise the pressure rollers. The MEDIA SET lamp will switch ON (orange). The following message is displayed on the operation panel. Notes For raising or lowering the pressure rollers, you can use the foot switch instead of the operation panel.
User’s Guide Rockhopper 3 Extreme CHAPTER 7 : TROUBLESHOOTING 7.5 EMERGENCY CAPPING PROCEDURE The procedure described below, is strongly recommended for the Mild Solvent series printers, to avoid print heads drying out during a printer failure.
User’s Guide Rockhopper 3 Extreme CHAPTER 7 : TROUBLESHOOTING Step 3 : Move the carriage close to the capping station. Warning: if you feel obstruction, turn-up the headheight slide-gear up. The carriage is probably obstructed by the pressure rollers. Step 4 : When the carriage is above the capping-station, turn back the head-height slide-gear. Make sure the arrow is in the DOWN-position Step 5 : Move the carriage to the utter most right position. Make sure the slide gear is not blocking.
