User guide

Q: What is a "B1" sensor error?
A: B1 refers to sensor number B1, or in simpler terms one of the temperature
sensors for the “B” heater (also known as the fixer heater). This can error can
occur for a couple of reasons. 1) The heater control board has detected a
temperature reading it did not expect, this could be caused by a rapid increase or
decrease in a heaters output. Cycling the power on the printer will usually reset
this condition. 2) If this error continues after cycling power or occurs on a regular
basis it is usually the result of a faulty temperature sensor and/or control board.
If this occurs during the warranty period please contact your local dealer to setup
a maintenance call.
Other related errors: Each heater set whether it be the ‘A’, ‘B’, ‘C’ or ‘D’ have
temperature sensors associated with them. If this error occurs for one of the
other heaters i.e. “’C’ sensor error” the same rules would apply. Please note that
the ‘B’ and ‘D’ heaters are broken into two banks B1/B2 and D1/D2.
Q: What is a CPU error?
A: A CPU error usually occurs when the logic on the main board has become
confused. CPU errors are common on complex digital devices and can usually
be cleared by cycling power on the printer. If a CPU error continues to arise, it is
usually a sign of a failed or failing component on the printer, usually on the main
board itself but not always. A CPU error is always followed by and error code
number.
For example: CPU error E014, sometimes there is further description after the
number. It is very important that all the information that appears on the LCD
screen be passed on to the proper chain. When a service call is opened and GEI
Calgraph is dispatched, the more information they have ahead of time, the more
prepared they will be to get the printer back up and running in the lease amount
of time.
Q: My printer powers up and it is reading Japanese?
A: When a printer powers on in Japanese it means it has lost its NVRAM or Non
Volatile memory. NVRAM is where various settings that are Non Crucial to the
printer’s core operation are stored. For example: media user settings, diagnostic
timing adjustments etc. Yes they are important for proper output of the printer
but will not prevent the printer from powering on. The number one cause for loss
of NVRAM is a power surge. The printer does not even have to be powered on
to be affected by a large power surge. Changing the printers language is an
easy thing to fix however if this has occurred there are several parameters stored
in diagnostics mode that must be re-installed at the same time. With this in mind
it is necessary for a trained service technician to be called out to re-install these