Operation Manual

24
Problems Solutions
False multi-feed occurs.

Although working properly, the ultrasonic detection sensor may report a false multifeed when
certain paper or a sticky note attached to document is scanned. In such cases, the Ultrasonic Multi-
Feed Detection must be disabled to allow scanning of this type of document.
Image saved in the multi-page TIFF
format cannot be opened by other
applications.

Not all applications accept the multi-page TIFF format. Applications that do not support multi-page
TIFF format will import and display only the first page of the document.

Open the file using the applications that support the multi-page TIFF format.
Multi-page TIFF cannot be created.

Scanning a large document to multi-page TIFF file may cause the scanner to stop working due to
insufficient memory of computer. Alternatively you can save as multi-page PDF using the scanner’s
PDF button.

Saving multi-page TIFF images will create very large files, make sure you have enough hard disk
space to save the multi-page TIFF images.

Do not attempt to create a multi-page TIFF file that exceed the 2GB limit. If the file size exceeds
2GB, no multi-page TIFF will be created.
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