Specifications

X-CAN
V8
AMPLIFIER PROBLEMS?
Issue 1
Page 9 of 11
Basic problem-solving with an amplifier is similar to troubleshooting other electrical or electronic equipment. Always check the
most obvious possible causes first, such as the following examples:
Problem Probable Cause Remedy
No power Mains power supply is not fully inserted
into mains socket
Mains power supply lead is not fully
inserted into rear socket
Plug in securely
No sound Wrong connections between input
sources and the unit
Check audio input lead connections
Sound is not precise, lacking in bass and
stereo image
Headphone(s) connector plug not fully
pushed in
Lead fault in headphones
Check plug is inserted fully and securely
Check phones on Headphone output of a
different unit
Hum Audio connector plug not fully pushed in
Cable Fault
Unsuitable Cable
(e.g. cable grounds not connected)
Insert plug securely
Check cable is connected at both ends.
N.B. some esoteric cables have internal
wiring intentionally
disconnected/modified. For best results
on all inputs analogue AND digital,
please use good quality screened coax;
signal and screen directly connected both
ends.
No audio output, or too low level output Incorrect or missing connections
USB Driver not selected (PC or MAC)
Check connections and make sure they
are secure.
See P.9 PC users
or MAC users section
No audio output from USB input USB Cable not connected
USB Driver not selected (PC or MAC)
Check connections and make sure they
are secure.
See P.9 PC users
or Mac users section
Not detected when connected to USB USB Cable faulty
USB not working/enabled on computer
Correct USB drivers not installed
(can happen particularly with factory-
preinstalled Windows operating systems)
Check and replace cable
Check USB port functions with another
device.
Please check with the computer
manufacturer. Enquire about USB driver
or update.
Dropouts in sound (USB input) Shared USB port with another device
Computer busy with another application
Computer low on resources
Avoid sharing the USB port with other
devices, if possible.
At times an application (program) may
intervene, sometimes invisibly e.g. a
virus scanner. When this happens,
computer resources are temporarily used
up, and playback may suffer. This is not a
fault. Try running fewer applications if
possible.
If none of these actions affect a cure, please contact the dealer, or an authorised Musical Fidelity service agent. Remember; never
open the case of the X-CAN V8, as this will invalidate the guarantee.