User Guide

Solving Problems with Media Misfeeds 13-25
The recommended
label sheet is facing
the wrong way in Tray
1.
Load the label sheets according to the
manufacturer’s instructions.
Media is mis-
feeding.
Envelopes are facing
the wrong way in Tray
1.
Load the envelopes in Tray 1 with the
flaps facing up.
If the flaps are on the long edge, load
the envelopes with the flap edge
toward the machine and the flap side
facing up.
Unsupported media
(wrong size, thick-
ness, type, etc.) is
being used.
Use approved media.
See “Specifications” on page 4-2.
The media feed roller
is dirty.
Clean the media feed roller.
For more details, refer to “Media Roll-
ers” on page 12-5.
Symptom Cause Solution