User guide

Printing quality problems
If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction
in print quality. See the table below to clear the problem.
match. tray.Or, ensure that the paper size in the
printer driver settings matches the paper
selection in the software application settings
you use.
The machine prints,
but the text is wrong,
garbled, or incomplete.
The machine cable is loose
or defective.
Disconnect the machine cable and
reconnect. Try a print job that you have
already printed successfully. If possible,
attach the cable and the machine to another
computer that you know works and try a
print job. Finally, try a new machine cable.
The wrong printer driver
was selected.
Check the application’s printer selection
menu to ensure that your machine is
selected.
The software application is
malfunctioning.
Try printing a job from another application.
The operating system is
malfunctioning.
Exit Windows and reboot the computer.
Turn the machine off and back on again.
If you are in a DOS
environment, the font
setting for your machine
may be set incorrectly.
Change the language setting. (See
Changing the display language
.)
Pages print, but they
are blank.
The toner cartridge is
defective or out of toner.
Redistribute the toner, if necessary. If
necessary, replace the toner cartridge.
The file may have blank
pages.
Check the file to ensure that it does not
contain blank pages.
Some parts, such as the
controller or the board,
may be defective.
Contact a service representative.
The machine does not
print PDF file correctly.
Some parts of
graphics, text, or
illustrations are
missing.
Incompatibility between
the PDF file and the
Acrobat products.
Printing the PDF file as an image may
enable the file to print. Turn on Print As
Image from the Acrobat printing options.
It will take longer to print when you print
a PDF file as an image.
The print quality of
photos is not good.
Images are not clear.
The resolution of the photo
is very low.
Reduce the photo size. If you increase the
photo size in the software application, the
resolution will be reduced.
Before printing, the
machine emits vapor
near the output tray.
Using damp paper can
cause vapor during
printing.
This is not a problem. Just keep printing.
The machine does not
print special- sized
paper, such as billing
paper.
Paper size and paper size
setting do not match.
Set the correct paper size in the Custom
Paper Size Settings in the Paper tab in
the Printing Preferences. (See Opening
printing preferences.)
CONDITION SUGGESTED SOLUTIONS
Light or faded print
z
If a vertical white streak or faded area appears on the page,
the toner supply is low. You may be able to temporarily
extend the toner cartridge life. (SeeRedistributing toner
.) If
this does not improve the print quality, install a new toner
cartridge.
z
The paper may not meet paper specifications; for example,
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