User guide

Printing problems
CONDITION POSSIBLE CAUSE SUGGESTED SOLUTIONS
The machine does not
print.
The machine is not
receiving power.
Check the power cord connections. Check
the power switch and the power source.
The machine is not
selected as the default
machine.
Select your machine as your default
machine in your Windows.
Check the machine for the following:
z
The front door is not closed. Close the front door.
z
Paper is jammed. Clear the paper jam. (See Clearing paper jams.)
z
No paper is loaded. Load paper. (See Loading paper in the tray.)
z
The toner cartridge is not installed. Install the toner cartridge.
If a system error occurs, contact your service representative.
The connection cable
between the computer and
the machine is not
connected properly.
Disconnect the machine cable and reconnect
it.
The connection cable
between the computer and
the machine is defective.
If possible, attach the cable to another
computer that is working properly and print
a job. You can also try using a different
machine cable.
The port setting is
incorrect.
Check the Windows printer setting to make
sure that the print job is sent to the correct
port. If the computer has more than one
port, make sure that the machine is
attached to the correct one.
The machine may be
configured incorrectly.
Check the Printing Preferences to ensure
that all of the print settings are correct. .
(See Opening printing preferences
.)
The printer driver may be
incorrectly installed.
Repair the machine software. (See Installing
USB connected machine’s driver.)
The machine is
malfunctioning.
Check the display message on the control
panel to see if the machine is indicating a
system error. Contact a service
representative.
(Continued) The
machine does not
print.
The document size is so
big that the hard disk
space of the computer is
insufficient to access the
print job.
Get more hard disk space and print the
document again.
The machine selects
print materials from
the wrong paper
source.
The paper option that was
selected in the Printing
Preferences may be
incorrect.
For many software applications, the paper
source selection is found under the Paper
tab within the Printing Preferences.
Select the correct paper source. See the
printer driver help screen. (See Opening
printing preferences.)
A print job is extremely
slow.
The job may be very
complex.
Reduce the complexity of the page or try
adjusting the print quality settings.
Half the page is blank. The page orientation
setting may be incorrect.
Change the page orientation in your
application. See the printer driver help
screen.
The paper size and the
paper size settings do not
Ensure that the paper size in the printer
driver settings matches the paper in the
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