User guide

SOLVING OTHER PROBLEMS
The following chart lists some conditions that may occur and the recommended solutions. Follow the
suggested solutions until the problem is corrected. If the problem persists, call for service.
Paper feeding problems
installed and the optional tray 2. If the
problem persists, call for service.
Tray2 has a
problem
Communication
problem
occurred with
Tray2
The machine cannot communicate the
optional tray 2.
Check the cable connecting the
machine and the optional tray 2. If
the problem persists, call for
service.
CONDITION SUGGESTED SOLUTIONS
Paper jams during printing. Clear the paper jam. (See Clearing paper jams.)
Paper sticks together.
z
Check the maximum paper capacity of the tray. (See Print media
specifications .)
z
Make sure that you are using the correct type of paper. (See Print
media specifications .)
z
Remove paper from the tray and flex or fan the paper.
z
Humid conditions may cause some paper to stick together.
Multiple sheets of paper do
not feed.
Different types of paper may be stacked in the tray. Load paper of
only one type, size, and weight.
Paper does not feed into
the machine.
z
Remove any obstructions from inside the machine.
z
Paper has not been loaded correctly. Remove paper from the tray
and reload it correctly.
z
There is too much paper in the tray. Remove excess paper from
the tray.
z
The paper is too thick. Use only paper that meets the
specifications required by the machine. (See Print media
specifications .)
z
If an original does not feed into the machine, the document
feeder rubber pad may require to be replaced. Contact a service
representative.
The paper keeps jamming.
z
There is too much paper in the tray. Remove excess paper from
the tray. If you are printing on special materials, use the multi-
purpose tray.
z
An incorrect type of paper is being used. Use only paper that
meets the specifications required by the machine. (See Print
media specifications .)
z
There may be debris inside the machine. Open the front door and
remove any debris.
z
If an original does not feed into the machine, the document
feeder rubber pad may need to be replaced. Contact a service
representative.
Transparencies stick
together in the paper exit.
Use only transparencies specifically designed for laser printers.
Remove each transparency as it exits from the machine.
Envelopes skew or fail to
feed correctly.
Ensure that the paper guides are against both sides of the envelopes.
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