User's Manual

49
Troubleshooting
Troubleshooting
Troubles Check items Solutions
The document jams
frequently.
Are the rollers dirty? Clean the rollers. For details, see chapter 3,
“Cleaning the scanning area” in “Cleaning” in
the Administrator’s Guide.
For other problems, review the following PDF manuals:
Troubles References
Image quality is poor.
Chapter 4, “Error messages” and “Troubleshooting” in the
Administrator’s Guide
A message is displayed on the
display.
Cannot connect to the network.
A communication error has
occurred.
Chapter 8, “Error messages” and “Troubleshooting” in the
Scanner and Fax Guide
Cannot send or receive fax.
Cannot install the printer drivers.
Chapter 6, “Troubleshooting” in the Printer Guide
Cannot print.
Cannot use Offi ceBridge. Chapter 6, “Troubleshooting” in the Offi ceBridge Guide
If you cannot solve the problem
If you have a problem with your machine that you cannot solve with the information
provided in these manuals, contact your authorized Muratec dealer or call the Muratec
Customer Support Center at [phone] (from U. S. only).
When you contact your local technical representative, make sure you have the following
information ready;
• Product name: MFX-3530
• Serial number (located on the label affi xed to the left side of the machine)
• Details on the problem
• Steps you have taken to try to resolve the problem and the results of those efforts