Plain-paper digital Fax/Copier/Printer/Scanner Administrator’s Guide Please read this guide before operating this machine. After you finish reading this guide, keep it handy for easy reference.
Chapter 1 Using Common Functions 1 Chapter 2 Management 2 Chapter 3 Maintenance 3 Chapter 4 Troubleshooting 4
Contents How to Read This Manual............................................................................................v Symbols........................................................................................................................ v Key Descriptions........................................................................................................vi Screens........................................................................................................................
Setting the Protect Passcode...................................................................................2-7 Closed Communication............................................................................................2-10 Setting Closed Transmission.................................................................................2-10 Setting Closed Reception.......................................................................................2-11 Setting Passcode Polling...........................
Chapter 4 Troubleshooting Error Messages............................................................................................................4-2 Communication Errors............................................................................................4-2 Error Messages Displayed on the Screen...............................................................4-8 Troubleshooting.........................................................................................................
How to Read This Manual 1 Symbols In this manual, the following symbols are used with the items where important operational and safety information must be observed. Symbol Meaning Warning Describes warnings to protect yourself and others from serious or potentially fatal injury if you handle the machine incorrectly. For safe operation, please follow instructions carefully.
Key Descriptions In this manual, the operating keys are described as follows: The key names on the control panel are shown in < >, and the key names on the touch panel are in [ ]. Keys on the control panel Enclosed in < >, for example, . Touch panel keys Enclosed in [ ], for example, [Contrast]. Screens This manual uses the screens of the MFX-2550 standard model, unless otherwise stated. The screens you see may differ, depending on the options installed.
Chapter 1 Using Common Functions Entering Characters...................................................................................................1-2 Overview of the Character Entry Screen................................................................1-2 Entering Characters................................................................................................1-2 Entering Symbols / Special Characters..................................................................
Entering Characters Refer to this section when entering characters for sender names or names for address book destinations, etc. Overview of the Character Entry Screen Number of entered characters /Number of characters that can be entered This displays the number of characters that can be entered and the number of characters entered so far. Edit window This displays the entered characters. [.com] button You can register up to 10 domain name extensions for your convenience. (See page 1-4.
Entering Symbols / Special Characters Entering Symbols / Special Characters 1 Using Common Functions 11 Press [Symbol]. 22 Select the symbol, and press [Enter]. You can enter “@”, “_”, “.”, and “.com” from the character entry screen. Entering Numbers Numbers can be entered using the numeric keys or from the character entry screen.
Entering Spaces Press [Space] while entering characters. Entering “.com” You can press the [.com] button when entering e-mail addresses, etc. to easily enter domain names. You can also register the parts other than the domain name in advance to easily enter frequently used strings. Note For details on registering domain names, refer to Chapter 7, “Registering Other Settings” in the Scanner and Fax Guide. 11 Enter the e-mail address. 22 Press [.com].
33 Select the domain name you want to enter. The selected domain name is entered. Using Common Functions 1 The domain name selection screen is not displayed if no domain names are registered.
Deleting / Inserting Characters To delete a character, use the cursor buttons to move the cursor to the character you want to delete, and then press [Delete]. And to insert a character, use the cursor buttons to move the cursor to the insert position and enter the character. Deleting Characters 11 Use the cursor buttons to move the cursor to the position of the character you want to delete. 22 Press [Delete]. The last entered character can be deleted by just pressing [Delete].
Inserting Characters 11 Use the cursor buttons to move the cursor to the right of the position you want to insert the characters. Using Common Functions 1 22 Enter the characters. The characters will be inserted before the cursor.
Editing the Soft Keys Up to five advanced functions of each mode can be displayed on the ready screen. By assigning frequently used functions, you can use them from the ready screen. Example of the copy ready screen Soft Key Ready Screen Functions that Can Be Assigned Copy screen Doc.Type, Contrast, Card Copy, Zoom, Sort, DuplexCopy, Doc.Size, Bypass, Combine, Next Doc., ScanTag Scanner screen Resolution, Contrast, Doc.Type, Color, File Name, Zoom, Scan Size, Next Doc.
11 Press . 22 Press [Register]. Using Common Functions 1 33 Press [Soft Key]. 44 Select the ready screen you want to set.
55 Select the soft key you want to edit. 66 Select the function you want to display as a soft key, and press [Enter]. To continue to specify other soft keys, repeat the procedure from step 5.
Editing the My MFP Shortcuts My MFP shortcuts The following functions can be assigned: • Copy • Scan • Fax • Print • Scan to e-mail • Scan to PC Folder • Scan to Box • Scan to USB Memory • Scan to FTP Server • Scan to Print • Share Rx Box • Rx Box • Tx Box • Security Print • Shared Box • User Box • PC Folder to Print • USB Memory to Print • Register • Paper Settings • Default Settings • Management • List • Personal Settings • Sound Settings • Language • ScanTag (Scan) Note Underlined values are the defa
Editing from the Settings Screen 11 Press . 22 Press [Register]. 33 Press [My MFP Shortcut]. 44 Select the shortcut button you want to change. 55 Select the screen you want to register in the shortcut button, and press [Enter]. To continue to specify other shortcut buttons, repeat the procedure from step 4.
Editing From the My MFP Screen 11 Press . 1 Using Common Functions 22 Press [Add/Edit]. 33 The remaining procedure is the same as steps 4 to 5 in “Editing from the Settings Screen”. (See page 1-12.
Using My Jobs Register a series of operations in My Jobs to allow all the registered operations to be performed with one press of the button. This is useful for registering frequently used operations. Note •• Up to six jobs can be registered. •• The destinations in the personal address book cannot be registered. •• Print jobs cannot be registered. •• The machine emits a beeping sound when registering My Jobs.
44 Press [Add]. When editing, select the job you want to edit, and press [Edit]. Proceed to step 9. 55 Select the type of job you want to register. 66 Press [Yes].
77 Perform the operation you want to register, and press . 88 To register the job name, press [Title]. 99 Enter the job name, and press [Enter]. Up to 40 characters can be entered.
111 Press [Start]. 111 Select [Yes] to include the start key operation in the job or [No] to not include 1 Using Common Functions the start key operation, and press [Enter]. l No: Displays the screen indicating the content registered in the job. Displays the screen indicating the content registered in the job, and then automatically starts the job. l Yes: 111 Press [Close]. Registering / Editing From the My jobs Execution Screen 11 Press . 22 Press [My Jobs].
33 Press [Add/Edit]. 44 The remaining procedure is the same as steps 4 to 12 in “Registering / Editing From the My jobs Screen”. (See page 1-14.) Deleting My jobs Deleting From My jobs Screen 11 Press . 22 Press [Register]. 33 Press [My Jobs]. 44 Select the job you want to delete, and press [Delete].
55 Press [Yes] to proceed with the deletion. Using Common Functions 1 Press [No] to return to the screen in step 3. Deleting From My Jobs Execution Screen 11 Press . 22 Press [My Jobs]. 33 Press [Add/Edit]. 44 The remaining procedure is the same as steps 4 to 5 in “Deleting From My jobs Screen”. (See page 1-18.) Printing My Jobs List Printing From My Jobs Screen 11 Press . 22 Press [Register]. 33 Press [My Jobs].
44 Press [List]. 55 Select [ON] to enable duplex printing, or [OFF] to disable it. 66 Select [ON] to enable combined printing, or [OFF] to disable it. 77 Press [Yes].
Printing From My Jobs Execution Screen 11 Press . 33 Press [Add/Edit]. 44 The remaining procedure is the same as steps 4 to 7 in “Printing From My Jobs Screen”. (See page 1-19.) Note My Jobs list can also be printed from [My Jobs List] in [List] after pressing . Executing My jobs Note If the registered function is protected, a message indicating so is displayed when My Jobs is executed. For details, refer to “Setting Mode Protection”. (See page 2-33.) 11 Press .
Checking the Machine Information In the machine information on the My MFP screen, you can check the IP address and network settings of the machine, the status of optional equipment and consumables, and the number of pages that have been printed with each mode. 11 Press . 22 Press [Machine Info]. 33 Check the machine information, and press [Print] if you want to print it. If you do not want to print the information, press [Close].
44 Select [ON] to enable duplex printing, or [OFF] to disable it. 55 Select [ON] to enable combined printing, or [OFF] to disable it. 66 Press [Yes].
List of Entries You can register useful functions to use with each mode, such as address book destinations, My Jobs, and various shortcuts. Function Description Settings Reference page Address Book Entry You can register, edit, and delete address book destinations. Chapter 7, “Registering Destinations” in the Scanner and Fax Guide. Group You can register, edit, and delete groups. Chapter 7, “Registering Destinations” in the Scanner and Fax Guide.
Description You can register conditions to determine whether to distribute a received fax. You can also edit, delete, and print a list of the conditions. Settings Setting OFF ON Reference page Chapter 4, “Useful Reception Functions” in the Scanner and Fax Guide.
Function F-Code Box Description Settings Secure Box You can register, edit, and delete F-Code Boxes, or print Hold Time 0 - 31 Day: 0 Day a list of the F-Code boxes. Reference page Chapter 4, “F-Code Communications” in the Scanner and Fax Guide. I.D.Code 0000 Bulletin Box Rx Protect, Auto Print, Overwrite, Erase Tx Doc OFF ON I.D.Code 0000 Template You can register a subject and mail text for internet faxes and Scan to E-Mail in advance.
Paper Settings 1 Using Common Functions You can make paper settings for receiving faxes and making copies. You can also insert the paper for sorting. Setting the Bypass Paper Set the paper size when you load paper in the bypass tray. 11 Press . 22 Press [Paper Settings]. 33 Press [Bypass].
44 Select the paper size, and press [Enter]. Note Custom-sized paper can be used for PC printing only. List of Paper Settings The settings for the various functions in the paper settings are printed out in the device settings list. (See page 1-35.) Function Description Settings Cassette1 You can set the type and size of paper used in Cassette 1. Letter Legal H.LTR Cassette2* 1 You can set the type and size of paper used in Cassette 2. Letter Legal H.
Description Copy You can specify the cassettes to use when [Auto] is set for the paper selection. OFF: This cassette is not used. ON: This cassette is used. Settings Cassette1 OFF ON Cassette2* 1 OFF ON BypassTray OFF ON Fax You can specify the cassette to be used when receiving faxes or internet faxes. OFF: This cassette is not used. ON: This cassette is used. Note Cassette1 OFF ON Cassette2* 1 OFF ON BypassTray OFF ON You cannot set a paper cassette to [OFF] when using “Separate Rx Page”.
Specifying Default Settings The default values are those used when you press to return to the ready screen. The machine returns to the default settings if is left without any operation for a designated period of time. Changing the default values of often-used functions can shorten the time required to adjust settings. Setting Example Here the procedure for changing the default ready screen. 11 Press . 22 Press [Default Settings]. 33 Press [Default Mode].
44 Select the screen to set, and press [Enter]. Using Common Functions 1 You can continue to set other default values. List of Default Settings Function Description Settings Default Mode You can set the ready screen to display when the power switch is turned ON and when the specified auto reset time has elapsed. Auto Reset Time You can set the time until each screen returns to the ready screen.
Function Description e-mail Settings You can set the default settings for batch transmissions, templates, and the file format for the Scan to E-Mail function and internet faxes. For details, refer to Chapter 7, “Specifying Default Settings” in the Scanner and Fax Guide. Fax Settings You can set the default values for the fax mode, such as the resolution and contrast for the documents to be faxed. For details, refer to Chapter 7, “Specifying Default Settings” in the Scanner and Fax Guide.
Function Description Settings Alarm You can set the machine to inform you of errors such as when paper has jammed or when the machine has run out of memory using a beep. OFF ON Custom To set all of the following alarm sounds, select either [ON] or [OFF]. To set the sounds individually, select [Custom], and specify the settings individually.
Function Energy Save Mode Description Settings You can specify the settings for the low power mode or sleep mode including the time it takes to switch to those modes, or the time it takes to start or reset the energy save mode. Note Regardless of this setting, if you press on ready screen, the low power mode will start immediately. Low Power Mode If the machine is not used for the time set here, it will automatically enter the low power mode.
Outputting Lists Printing the Device Settings List The following settings can be checked on the device settings list. •• Settings in the [Paper Settings] screen, displayed after pressing •• Settings in the [Default Settings] screen, displayed after pressing •• Settings in the [Management] screen, displayed after pressing 11 Press . 22 Press [List]. 33 Press [Settings List].
44 Select [ON] to enable duplex printing, or [OFF] to disable it. 55 Select [ON] to enable combined printing, or [OFF] to disable it. 66 Press [Yes]. Printing the User Usage Management List Prints a list of the number of pages each user has used for each mode, and total results for the charges and communication times. The following information is included on the user usage management list. •• The charge per page for copies, faxes, scans, and prints.
11 Press . 22 Press [List]. 1 Using Common Functions 33 Press [User / Cost]. 44 Select [ON] to enable duplex printing, or [OFF] to disable it. 55 Select [ON] to enable combined printing, or [OFF] to disable it. 66 Press [Yes].
Printing the Root Certificate List You can print the fingerprints for the root certificates of private certificate authorities. Note You can also print the fingerprints for the root certificates from OfficeBridge. For details, refer to Chapter 3, “Setting Security” in the OfficeBridge Guide. 11 Press . 22 Press [List]. 33 Press [Root Cert.]. 44 Select [ON] to enable duplex printing, or [OFF] to disable it. 55 Select [ON] to enable combined printing, or [OFF] to disable it. 66 Press [Yes].
List of Lists Content printed Reference page Prints a list of the destinations registered in the address book. The list can be printed in order of the numbers or in alphabetical order. Chapter 7, “Registering Destinations” in the Scanner and Fax Guide. Group List Prints a list of the destinations registered in the address book as groups. The list can be printed in order of the numbers or in alphabetical order. Chapter 7, “Registering Destinations” in the Scanner and Fax Guide.
Using Personal Settings In the personal settings, you can customize the various settings for each user. Personal settings are displayed when a user login is performed. (See page 1-44.) Note Personal settings cannot be used when the authentication method is set to [Network]. (See page 2-35.) Specifying Personal Settings Setting Example Here the procedure for setting the soft keys is described as an example. 11 Perform the user login operation. (See page 1-44.) 22 Press .
44 Press [Soft Key]. For details, refer to “List of Personal Settings”. (See page 1-42.) 55 Press [Soft Key Customization]. 66 Select [ON] and press [Enter]. ••The remaining procedure is the same as steps 4 to 6 in “Editing the Soft Keys”. (See page 1-8.) ••Select [OFF] to disable the personal soft key settings.
List of Personal Settings Function Description Settings Reference page Address Book Entry You can register, edit, and delete address book destinations for each user. Chapter 7, “Registering Destinations” in the Scanner and Fax Guide. Group You can register, edit, and delete groups for each user. Chapter 7, “Registering Destinations” in the Scanner and Fax Guide. Soft Key You can set the soft keys to display on the copy, fax, and scanner screens when a user logs in.
Using Personal Settings Personal settings can only be used when the user is logged in. 1 Using Common Functions 11 Press after performing a user login. If the shared screen is displayed, press to switch to the personal screen. If the personal screen is displayed, the screen will switch to the shared screen.
Logging In / Logging Out To use the machine after receiving user authentication, perform a login. If you perform a login, you can use the following functions. •• Personal settings*1 (See page 1-40.
33 Enter the password, and press [Enter]. ••If a password is not set, press [Enter] without entering a password. ••The message “Failed to login.” is displayed if the login fails. Note •• Depending on the user authentication settings, you can register a new user ID in step 2. •• For details on machine policy settings, refer to Chapter 3, “Setting Security” in the OfficeBridge Guide.
Logging Out There are two methods for logging out after performing a user login; manual forced logging out and logging out automatically after the logout time elapses. Note For details on setting the automatic logout time, see “Setting the Automatic Logout Time”. (See page 2-76.) Logging Out Manually 11 Press after performing a user login. 22 Press [Yes]. If you press [No], you will not be logged out.
Chapter 2 Management List of Machine Management Settings...................................................................2-2 Setting Security Codes...............................................................................................2-4 Setting the Administrator Password.......................................................................2-4 Setting the Protect Passcode...................................................................................2-7 Closed Communication....................
List of Machine Management Settings You can specify the important settings related to the machine, such as the user install mode and security communication settings, and network settings, etc. If you set an administrator password, a screen for entering the administrator password is displayed whenever [Management] is pressed, which enables you to prevent users other than the administrator from changing the settings.
Description Settings Direct Copy Allowed Allowed NotAllowed You can copy the settings information to another machine (must be the same model). Initialize all data You can erase the data set in the mode, such as the address book and copy/fax function settings, and the data saved in the machine, such as the stored documents. When this operation is done, the machine reboots from itself. Reference page 2-78 1 2 Caution Data that has been cleared cannot be restored.
Setting Security Codes You can set an administrator password to prevent users other than the administrator from editing the settings in the [Management] screen, and enable the administrator to centrally manage machines. A protect passcode is a four digit number required when setting function protect settings and printing security reception documents. Setting the Administrator Password Up to 28 characters can be entered for an administrator password.
33 Press [Admin Password]. 1 44 Enter the password you want to set, and press [Enter]. Up to 28 characters can be entered. 55 Enter the password again, and press [Enter].
Editing / Deleting the Administrator Password 11 Press . 22 Press [Management]. 33 Enter the administrator password, and press [Enter]. 44 Press [Admin Password]. 55 Enter the new password, and press [Enter]. ••Up to 28 characters can be entered. ••To delete the password, press [Enter] without entering a new password.
66 Enter the new password again, and press [Enter]. 1 Management 2 Setting the Protect Passcode You can set a four digit number of your choice for the protect passcode. Make sure to make a note of and store the number after setting it. Setting the Protect Passcode 11 Press . 22 Press [Management]. 33 If an administrator password is set, enter the password and press [Enter]. If an administrator password is not set, proceed to step 4. 44 Press [Protect Passcode].
55 Enter the protect passcode using the numeric keys, and press [Enter]. Enter a four digit number. Note Make sure to make a note of and store the protect passcode you set so that you do not forget it. It is also necessary to enter the protect passcode when disabling it. Editing / Deleting the Protect Passcode 11 Press . 22 Press [Management]. 33 If an administrator password is set, enter the password and press [Enter]. If an administrator password is not set, proceed to step 4.
66 Enter the new passcode using the numeric keys, and press [Enter]. 1 To delete the protect passcode, enter “0000” using the numeric keys, and press [Enter].
Closed Communication When closed communication is set, fax messages are transmitted and received between Muratec machines only (excluding some models). If a passcode is set, faxes can only be transmitted and received with Muratec machines the same passcode set. Closed communication can be set separately for transmission and reception. If you set passcode polling, you can only perform polling with Muratec machines that also have the same passcode set.
55 Press [Closed Transmission]. 1 Management 2 66 Select [ON] and press [Enter]. Press [OFF] to disable closed transmission. Setting Closed Reception If you set closed reception, since the sender that faxes can be received from is limited, you can avoid receiving faxes from the wrong machine due to an entry error. Note •• To set the passcode, refer to “Setting the Passcode”. (See page 2-14.
44 Press [Security Communication]. 55 Press [Closed Reception]. 66 Select [ON] and press [Enter]. Press [OFF] to disable closed reception. Setting Passcode Polling If you set passcode polling, you can only perform polling with Muratec machines that also have the same passcode set. If the passcode does not match, polling cannot be performed. Note To set the passcode, refer to “Setting the Passcode”. (See page 2-14.) 11 Press . 22 Press [Management].
33 If an administrator password is set, enter the password and press [Enter]. If an administrator password is not set, proceed to step 4. 1 55 Press [Passcode Polling]. 2 Management 44 Press [Security Communication]. 66 Select [ON] and press [Enter]. Press [OFF] to disable passcode polling.
Setting the Passcode Set the passcode required for closed transmission, closed reception, and passcode polling. You can use closed transmission and reception without setting a passcode; however, setting a passcode is recommended to strengthen the security function. Note •• When setting the passcode, enter a number other than “0000”. If you enter “0000”, the passcode setting is disabled. •• Make sure that you do not forget the passcode.
66 Enter the four digit passcode using the numeric keys, and press [Enter]. 1 Management 2 To disable the passcode, enter “0000”. Communication and Range of Passcodes Communication Range of Closed Transmission •• When closed transmission is set, fax messages cannot be transmitted to machines other than Muratec machines. •• If the passcode set on your machine does not match the passcode set on the other machine, faxes cannot be transmitted.
Communication Range of Closed Reception •• When closed reception is set, fax messages cannot be received from machines other than Muratec machines. •• If the passcode set on your machine does not match the passcode set on the other machine, faxes cannot be received. Refer to the following table (example of when the passcode is set to “1234”).
Setting ID Check Transmission Note •• For details on setting ID check transmission for a single communication, refer to Chapter 4, “Security Functions” in the Scanner and Fax Guide. •• When the lower four digits of the fax number registered in the other machine do not match the lower four digits of the number you entered, or when a fax number is not registered in the other machine, a communication error occurs and transmission fails.
66 Select [ON] and press [Enter]. Select [OFF] to disable ID check transmission.
Confirming the Destination Before Transmission Note For details on confirming the destination before transmission, refer to Chapter 4, “Security Functions” in the Scanner and Fax Guide. Setting the Destination Confirmation Function The screen for confirming the entered destination will be displayed before starting transmission. 11 Press . 22 Press [Management]. 33 If an administrator password is set, enter the password and press [Enter]. If an administrator password is not set, proceed to step 4.
66 Select [ON] and press [Enter]. Press [OFF] to disable the destination confirmation function. Setting the Confirmation Dial Functions When using an address book destination or entering a destination using the numeric keys, a screen prompting you to re-enter the entered fax number is displayed. Re-entering the number enables you to check whether an incorrect number has been entered, which prevents the transmission of faxes to the wrong destination.
55 Press [Confirm Speed-Dial]. 1 Management 2 66 Select [ON] and press [Enter]. Select [OFF] to disable the confirm speed-dial function. Setting the Confirm Numeric Keys Function 11 Press . 22 Press the [Management]. 33 If an administrator password is set, enter the password and press [Enter]. If an administrator password is not set, proceed to step 4. 44 Press [Security Communication].
55 Press [Confirm Numeric keys]. 66 Select [ON] and press [Enter]. Select [OFF] to disable the confirm numeric keys function.
Prohibiting Transmission to Multiple Destinations You can prohibit the entering of multiple destinations to prevent transmitting to unintentional destinations. Note 2 Management Here, a “destination” refers to a destination entered using the numeric keys or a speed-dial, address book, or group. 1 11 Press . 22 Press [Management]. 33 If an administrator password is set, enter the password and press [Enter]. If an administrator password is not set, proceed to step 4.
Security Reception This allows documents received after the security reception start time to be stored in memory without being printed. This function makes it possible to store documents received at night in the memory, for example, when no one is in the office. The received documents in memory can be printed later. Note •• To set security reception, it is necessary to set a protect passcode in advance. (See page 2-7.) •• When security reception is enabled, it will start at the preset start time every day.
66 Enter the protect passcode, and press [Enter]. 1 Management 2 77 Press [ON]. Press [OFF] to disable security reception. Proceed to step 9. 88 Select [AM] or [PM] and set the security reception starting time, and press [Enter]. You can use [], [], and the numeric keys.
Activating the PIN mask To prevent unauthorized long-distance calls, some PBX (private branch exchanger) systems require a PIN (personal identification number) entry when dialing a number. Your machine's PIN masking feature helps you keep that PIN private. With PIN masking activated, you can dial a number plus a PIN, but the PIN will not appear in the journal, error message printout, delayed command list or transmission report. The PIN may contain up to eight characters including the * or # symbols.
55 Select [Mode1] or [Mode2], and press [Enter]. 1 Management 2 Select [OFF] to deactivate the setting.
Function Protect Settings You can use the administrator password to manage various functions. You can manage the following functions using the administrator password and protect codes.
Setting Function Protection Note To set function protection, it is necessary to set an administrator password (see page 2-4) and protect passcode (see page 2-7) in advance. 1 22 Press [Management]. 33 Enter the administrator password, and press [Enter]. 44 Press [Function Protect Setting]. 55 Enter the protect passcode, and press [Enter]. Function Protect Settings 2-29 Management 2 11 Press .
66 Select the function to set or edit. 77 Select either option, and press [Enter]. Prohibited: Protect ON: Protect OFF: Use of the fax function is prohibited. Setting the machine and the outputting of lists is prohibited for all except the administrator. (The administrator password is requested when using the function) Require the protect passcode to be entered when using the function. The function can be used. 88 To continue to specify other functions, repeat the procedure in steps 6 to 7.
Using Function Protection When a fax function is set to “Prohibited” 1 2 Management When a fax function is set to “Prohibited” in the function protection settings, it cannot be used. If you select the function, the message “This has been set to disable the function. Please contact an administrator.” is displayed. Press [Close] to close the message.
When “Protect ON” is Set If a function is set to “Protect ON” in the function protection settings, the protect passcode must be entered when using that function. For example, when the registering of address book destinations is set to “Protect ON”, a screen requesting the protect passcode to be entered is displayed when , [Register], and then [Address Book Entry] is pressed. 11 Enter the protect passcode, and press [Enter]. 22 Register the address book destination.
Setting Mode Protection 1 Note 2 •• If you prohibit the use of the mode set as the ready screen, the ready screen will automatically be changed to the My MFP screen. •• You can also prohibit the use of modes by user policy using the user policy settings of OfficeBridge. For details, refer to Chapter 3, “Setting Security” in the OfficeBridge Guide. 11 Press . 22 Press [Management]. 33 If an administrator password is set, enter the password and press [Enter].
55 Select the function to set. In this example, [Copy Protect] is set. 66 Select [ON] and press [Enter]. If you select [OFF], the function protection is disabled.
Setting User Authentication There are three types of authentication methods. Authentication method Description Stand-Alone Performs user authentication using the user information in the machine. User information must be registered in OfficeBridge in advance. Single Sign On Performs user authentication using the user information in the machine after performing Active Directory authentication.
44 Press [Network Settings]. 55 Press [AuthenticationMethod]. The default setting is [Stand-Alone]. 66 Select the item to set, and press [Enter].
77 Press [Yes]. The power of the machine is turned OFF, and then ON again.
Managing User Access/Cost Accounting If you use this function, you can check the total number of pages used for the copy, scan, fax, and print modes and the fax communication time for each user. You can also set a charge per page and calculate the total cost each user has incurred for copies and faxes, etc. (The number of pages and communication times for internet faxes are added to the fax items.
44 Press [User Access/Cost Accounting]. 1 Management 2 55 Press [Currency Setting]. 66 Select the currency unit, and press [Enter].
Specifying the Charge Settings Set the required functions to ON, and set the charge per page. 11 Press . 22 Press [Management]. 33 If an administrator password is set, enter the password and press [Enter]. If an administrator password is not set, proceed to step 4. 44 Press [User Access/Cost Accounting]. 55 Press [Charge Setting]. 66 Select the function to set.
77 Press [ON]. 1 Management 2 Press [OFF] to disable the charge setting. 88 Enter the charge per page and press [Enter]. You can use [], [], and the numeric keys. 99 To continue to specify other functions, repeat the procedure in steps 6 to 8.
Erasing the Accounting Data You can delete all the accounting data. 11 Press . 22 Press [Management]. 33 If an administrator password is set, enter the password and press [Enter]. If an administrator password is not set, proceed to step 4. 44 Press [User Access/Cost Accounting]. 55 Press [Counter Reset]. 66 Press [Yes] to delete the accounting data. Press [No] to return to step 5.
Specifying the Network Settings Note Contact your network administrator if you are unsure about these settings. Setting Example Here the procedure for switching the LAN speed is described as an example. 11 Press . 22 Press [Management]. 33 If an administrator password is set, enter the password and press [Enter]. If an administrator password is not set, proceed to step 4. 44 Press [Network Settings]. 55 Select the function to set. ••In this example, [Network Connection] is selected.
66 Select the desired setting, and press [Enter]. In this example, the LAN speed is changed to [100Mbps - Full Duplex]. 77 Press [Close]. To continue to change other default settings, repeat the procedure in steps 5 to 6. List of Network Settings You can set the various functions related to networking. Function Description Ping You can enter a specific IP address and execute a ping to check the connection status.
Description Workgroup DNS Server Addresses DNS Suffix Obtain IP address (DHCP) IP Address Subnet Mask Default Gateway WINS Server Address IPv6 Setting Archive Settings Settings The MAC address is entered WORKGROUP Not registered Not registered ON OFF 192.168.1.10 255.255.255.0 Not registered Not registered 1 2 Refer to Chapter 3, “Setting the Connection Environment” in the OfficeBridge Guide.
Function Description Scan to Print Clear You can delete the printers registered in the Scan to Print Monitor from the machine. Use this function when the computer using the Scan to Print Monitor cannot access the machine. Initiliaze Service Setting You can initialize the service settings specified in the machine policy settings of OfficeBridge from the machine. Use this function when you cannot access OfficeBridge. Network Connection You can set the communication speed for the LAN that is connected.
Description You can set the following settings: Obtain IPv6 address Link Local Address Global IP Address Subnet Prefix Length Default Gateway For details on the IPv6 settings, refer to Chapter 3, “Setting the Connection Environment” in the OfficeBridge Guide. Note •• You can also specify TCP/IP settings using OfficeBridge. For details, refer to Chapter 3, “Setting the Connection Environment” in the OfficeBridge Guide.
66 Specify each setting. Setting the Host Name 11 Open the TCP/IP settings screen. (See page 2-47.) 22 Press [Host Name]. 33 Enter the host name, and press [Enter]. You cannot enter “*” at the start of a name.
Setting the Workgroup Name Note •• The domain name cannot be used as the workgroup name. •• If there is no workgroup on the network, create a new workgroup. •• Contact your administrator to create a new workgroup. 2 Management 11 Open the TCP/IP settings screen. (See page 2-47.) 1 22 Press [Workgroup]. 33 Enter the workgroup name, and press [Enter]. You cannot enter “*” at the start of a name.
Setting the DNS Server Address 11 Open the TCP/IP settings screen. (See page 2-47.) 22 Press [DNS Server Addresses]. 33 Press [Preferred DNS server]. 44 Enter the address of the primary DNS server, and press [Enter]. 55 Press [Alternate DNS server].
66 Enter the address of the secondary DNS server, and press [Enter]. 1 Management 2 Setting the DNS Suffix 11 Open the TCP/IP settings screen. (See page 2-47.) 22 Press [DNS Suffix]. 33 Enter the suffix to use when performing a DNS search, and press [Enter].
Setting DHCP You can use a DHCP (Dynamic Host Configuration Protocol) server to automatically obtain the IP address and subnet mask, etc. A gateway address and DNS server address will also be assigned if they are set on the DHCP server. Note •• If the power is left OFF for an extended period, the IP address may be disabled. •• The IP address and subnet mask assigned by the DHCP server cannot be changed.
Setting the IP Address If DHCP is disabled, manually set the IP address. 1 22 Press [IP Address]. 2 Management 11 Open the TCP/IP settings screen. (See page 2-47.) 33 Enter the IP address, and press [Enter].
Setting the Subnet Mask If DHCP is disabled, manually set the subnet mask. 11 Open the TCP/IP settings screen. (See page 2-47.) 22 Press [Subnet Mask]. 33 Enter the IP address of the subnet mask, and press [Enter].
Setting the Gateway Address 11 Open the TCP/IP settings screen. (See page 2-47.) 1 22 Press [Default Gateway]. Management 2 33 Enter the IP address of the gateway address, and press [Enter].
Setting the WINS Server Address 11 Open the TCP/IP settings screen. (See page 2-47.) 22 Press [WINS Server Address]. 33 Enter the IP address of the WINS server, and press [Enter].
Registering LDAP Servers Item Description Name This is the button name displayed on the screen. Up to 23 characters can be entered. If nothing is registered, the first 23 characters of the LDAP server address is displayed instead. LDAP Server Address Enter the name or IP address of the LDAP server to register. Up to 99 characters can be entered. Port Number Enter the port number of the LDAP server. A number between 0 and 65535 can be set, and the default value is 389.
Item Description Attribute Setting Name 1 Set the name attribute. Up to 49 characters can be entered, and the default value is “cn”. Name 2 Set the name attribute. Up to 49 characters can be entered, and the default value is “commonname”. e-mail Address 1 Set the e-mail address attribute. Up to 49 characters can be entered, and the default value is “mail”. e-mail Address 2 Set the e-mail address attribute. Up to 49 characters can be entered. Fax Number 1 Set the fax number attribute.
55 Press [LDAP Server Settings]. 1 Management 2 66 Press [Add]. When editing, select the setting you want to edit, and press [Edit]. 77 Press [Name].
88 Enter the name to register in the LDAP server settings, and press [Enter]. 99 Press [LDAP Server Address]. 111 Enter the LDAP server name or the IP address of the LDAP server, and press [Enter]. 111 Press [Port Number]. 111 Enter the port number, and press [Enter]. You can use [], [], and the numeric keys.
111 Press [LDAP Server Login]. 111 Select [ON] to require a login when accessing the LDAP server, or [OFF] to not require it, and press [Enter]. 1 Management 2 If you selected [ON], proceed to step 15. If you selected [OFF], proceed to step 21. 111 Press [OB User Login]. 111 Select either option, and press [Enter]. If you selected [ON], proceed to step 20. If you selected [OFF], proceed to step 16 . 111 Press [Account ID].
111 Enter an account ID if required, and press [Enter]. 111 Press [Password]. 222 Enter a password if required, and press [Enter]. 222 Press [Search Base]. 222 Enter the search start position, and press [Enter].
222 Press [MaxNumber of results]. 222 Enter the maximum number of search results, and press [Enter]. 1 Management 2 You can use [], [], and the numeric keys. 222 Press [Time Limit]. 222 Enter the maximum number of seconds for the search time, and press [Enter]. You can use [], [], and the numeric keys. 222 To add search conditions, press [Optional Setting]. If you do not want to change add any, proceed to step 35. 222 Press [Additional Attribute].
222 Enter the attribute to add to the LDAP search, and press [Enter]. 333 Press [Additional String]. 333 Enter the attribute value to add to the LDAP search, and press [Enter]. 333 Press [Search Method]. 333 Select the search method, and press [Enter]. Any: Initial: Final: Equal: Not used.: Displays search results that include the entered value. Displays search results that start with the entered value. Displays search results that end with the entered value.
333 Press [Close]. 333 Press [Attribute Setting]. 2 Management 333 Select the attribute to set, and enter the attribute. 1 333 Press [Close]. 333 Press [Enter]. The message “This server has been set as a default server.” is displayed when you register the first server. Setting the Primary LDAP Server You can set the LDAP server to use for LDAP searching from the registered LDAP servers. Make sure to register at least one LDAP server in advance. 11 Press . 22 Press [Management].
66 Press [Default Server]. 77 Select the LDAP server to use, and press [Enter]. Deleting LDAP Servers 11 Press . 22 Press [Management]. 33 If an administrator password is set, enter the password and press [Enter]. If an administrator password is not set, proceed to step 4. 44 Press [Network Settings]. 55 Press [LDAP Server Setting].
66 Select the LDAP server you want to delete, and press [Delete]. 1 Management 2 77 Press [Yes]. Printing the LDAP Setting List 11 Press . 22 Press [Management]. 33 If an administrator password is set, enter the password and press [Enter]. If an administrator password is not set, proceed to step 4. 44 Press [Network Settings]. 55 Press [LDAP Server Setting].
66 Press [List]. 77 Select [ON] to enable duplex printing, or [OFF] to disable it. 88 Select [ON] to enable combined printing, or [OFF] to disable it. 99 Press [Yes]. Note You can print the LDAP setting list from [LDAP Server] in [List] that is displayed after pressing .
Specifying the Archive Settings When the machine transmits and receives documents via fax or e-mail, you can transmit those documents to a specified destination via fax, or store them in a specified shared folder. This is called “archiving”. You can set a single archive destination for each type of communication.
Example: Setting the archive destination for transmitted faxes Here the procedure for setting the archive destination for transmitted faxes is described as an example. 11 Press . 22 Press [Management]. 33 If an administrator password is set, enter the password and press [Enter]. If an administrator password is not set, proceed to step 4. 44 Press [Network Settings]. 55 Press [Archive Settings]. 66 Select the item to set. In this example, [Transmitted Fax] is selected.
77 Press [Setting]. 1 The archive settings are enabled / disabled each time you press [Setting]. 88 Set the archive destination. ••For details on setting fax numbers or e-mail destinations, refer to Chapter 5, “Specifying Destinations” in the Scanner and Fax Guide. ••If you set a fax destination, proceed to step 11. ••There are two methods available when setting a folder; selecting a folder shortcut, and entering the link to the folder.
111 Select the file format to set, and press [Enter]. 111 Press [Enter]. Initializing the Archive Settings 11 Press . 22 Press [Management]. 33 If an administrator password is set, enter the password and press [Enter]. If an administrator password is not set, proceed to step 4. 44 Press [Network Settings]. 55 Press [Archive Settings]. 66 Select the item to initialize the archive settings for.
77 Press [Initial]. 1 Management 2 88 Press [Yes] to proceed with the initialization. Setting an E-mail Gateway The e-mail gateway function enables you to set a prefix and suffix in advance to reduce the operations required when transmitting faxes. When transmitting with a fax number set, the prefix and suffix are automatically merged with the number to transmit an e-mail. Note •• You can also specify e-mail gateway settings using OfficeBridge.
44 Press [Network Settings]. 55 Press [e-mail Gateway]. 66 Press [Setting]. 77 Select [ON], and press [Enter]. Press [OFF] to disable the e-mail gateway settings. 88 Press [Prefix].
99 Enter the prefix to add before the fax number using the numeric keys, and press [Enter]. 1 Management 2 Up to 32 characters can be entered. 111 Press [Suffix]. 111 Enter the suffix to add to the end of the fax number using the numeric keys, and press [Enter]. Up to 48 characters can be entered. Note •• Make sure the total number of characters for the prefix, fax number, and suffix is within 50 characters.
Setting the Automatic Logout Time You can set the time it takes before the machine automatically logs out a logged in user if no operations have been performed on the machine. Note •• You can also set the automatic logout time using OfficeBridge. For details, refer to Chapter 3, “Specifying Device Settings” in the OfficeBridge Guide. •• For details on manually logging out, refer to “Logging Out”. (See page 1-46.) 11 Press . 22 Press [Management].
66 Enter the automatic logout time, and press [Enter]. 1 •• A number between 1 and 10 can be set, and the default value is 3. •• You can use [], [], and the numeric keys.
Mirroring the Machine Settings You can copy the data for the machine settings (such as the copy settings, fax settings, and address book settings) to another machine of the same model. This is useful when you want to set the same settings for multiple machines. Mirroring Methods Importing / Exporting Via the Web You can use a computer to export the data for the machine settings via the Web, and import that data into another machine.
Directly Copying Via the Network You can directly copy the data for the machine settings to another machine via the network. A computer is not required. 1 Machine settings data Copy Destination machine Original machine Note •• You can save the data for the machine settings exported via the Web to USB memory, and then import it into another machine. You can also import the data for the machine settings exported to USB memory to a machine via the Web.
Exporting to USB Memory 11 Press . 22 Press [Management]. 33 If an administrator password is set, enter the password and press [Enter]. If an administrator password is not set, proceed to step 4. 44 Press [Mirroring]. 55 Connect the USB memory to the USB memory connector of the machine. 66 Press [USB Export].
77 Select the folder to save the data for the machine settings, and press [Next]. 1 Press [Root] to return to the screen when the USB memory is inserted. 88 Enter the file name, and press [Export]. ••The default file name is “Product Name_Machine serioul number_Date and Time (YYYYMMDDhhmmss).mdx”. ••Up to 80 characters can be entered. 99 When the export process is complete, press [OK], and remove the USB memory from the machine.
Importing to the Machine from USB Memory 11 Press . 22 Press [Management]. 33 If an administrator password is set, enter the password and press [Enter]. If an administrator password is not set, proceed to step 4. 44 Press [Mirroring]. 55 Connect the USB memory in which the data for the machine settings is stored to the USB memory connector of the machine. 66 Press [USB Import].
77 Select the machine settings data to import, and press [Import]. 1 Press [Root] to return to the screen when the USB memory is inserted. 88 Select [Setting only] to import only the machine settings or [All] to import all the data, and press [Yes]. ••If you select [Setting only], the user information is erased. If you select [All], the user information is overwritten with the imported data.
Note The difference in what is imported when [Setting only] is selected and when [All] is selected is indicated below.
33 If an administrator password is set, enter the password and press [Enter]. If an administrator password is not set, proceed to step 4. 1 55 Press [Direct Copy]. 2 Management 44 Press [Mirroring]. 66 Enter the IP address of the machine to copy from, and press [Enter].
77 Select [Setting only] to copy only the machine settings or [All] to copy all the data, and press [Yes]. ••If you select [Setting only], the user information is erased. If you select [All], the user information is overwritten with the imported data. ••Refer to the table in “Importing to the Machine from USB Memory” for the difference between the settings imported when you select [Setting only] and the settings imported when you select [All]. (See page 2-84.
Allowing / Prohibiting Machine Setting Transmission Requests Transmission request Set to [NotAllowed] Prohibited Destination machine Original machine 11 Press . 22 Press [Management]. 33 If an administrator password is set, enter the password and press [Enter]. If an administrator password is not set, proceed to step 4. 44 Press [Mirroring]. 55 Press [Direct Copy Allowed].
66 Select [Allowed] to allow transmission requests or [NotAllowed] to prohibit them, and press [Enter].
Chapter 3 Maintenance Cleaning the Outside of the Machine.....................................................................3-2 Cleaning the Control Panel.......................................................................................3-3 Cleaning the Scanning Area.....................................................................................3-4 Cleaning the Automatic Document Feeder (ADF)..................................................3-4 Cleaning the Scanning Area..........................
Cleaning the Outside of the Machine Perform the following maintenance to use the machine properly. IMPORTANT Do not use benzene or thinner as cleaning agents, as they may damage the plastic and paint of the machine. 11 Dip a soft cloth in a mild cleaning solution and wring it out thoroughly before wiping the machine with it. Repeat the process with a soft cloth dipped in water and thoroughly wrung out.
Cleaning the Control Panel When the touch panel is dirty, it may become difficult to operate the machine. Perform cleaning at regular intervals. 1 2 11 Wipe the touch panel with a soft cloth. When the area is extremely dirty, wipe it with a cloth dipped in a small quantity of a mild cleaning solution, and then wipe it again with a cloth dipped in water and thoroughly wrung out.
Cleaning the Scanning Area Cleaning the Automatic Document Feeder (ADF) If the document feeder rollers or scanning glass are dirty, the documents may become dirty and black lines may appear in the scanned images. This can also cause a document jam. Clean the ADF at least once a month to ensure that documents are transmitted with high image quality. IMPORTANT Do not use benzene or thinner as cleaning agents, as they may damage the plastic and paint of the machine. 11 Open the ADF cover.
Cleaning the Scanning Area A dirty platen cover will cause black lines or other unwanted markings in scanned images. To maintain high picture quality, clean the platen cover plate and cover pad at least once a month. 11 Open the platen cover. 1 2 Maintenance 3 22 Dip a soft cloth in water and wring it out thoroughly, and then wipe the document glass, ADF glass, platen cover pad, and platen cover with it. Platen cover pad Platen cover ADF glass Document glass 33 Close the platen cover.
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Chapter 4 Troubleshooting Error Messages............................................................................................................4-2 Communication Errors............................................................................................4-2 Error Messages Displayed on the Screen...............................................................4-8 Troubleshooting.........................................................................................................
Error Messages When a transmission error occurs, or there is a problem with the machine, the information lamp will illuminate, and an error message will be displayed or printed. The information lamp will sometimes clear when is pressed, and sometimes it will not. When it does not clear, the error or problem in the machine must be resolved. The information lamp will clear when the error is resolved.
Error message Countermeasure Confirm the remote fax. Transmit the document again. If this error continues to occur, contact your authorized Muratec dealer. ID check Tx error. ID does not matched. Check the settings on the other party's machine. ID check Tx error. No fax number stored on remote fax. 2 Transmission error. Remote fax is not compatible. 3 Transmission error. No passcode stored in remote fax. Transmission error. Passcode does not matched. 4 Polling Tx error.
Error code Error message Countermeasure T.4.2 The remote machine could not receive document. The transmitted pages were received but some of them might have had poor image quality. Check the image quality of the document received on the other party's machine. T.5.1 Confirm the remote fax. T.5.2 Confirm the remote fax. T.5.3 Cannot send at minimum speed. Transmit the document again. If this error continues to occur, contact your authorized Muratec dealer. T.8.
Error message F-Code Rx error. The box does not exist in the machine. F-Code Rx error. The F-Code reception is prohibited. Countermeasure Check the F-Code box settings on the machine. Contact the other party to inform them of an F-Code box which can perform reception, and request them to transmit the document again. F-Code Rx error. Cannot access the F-Code box 2 F-Code Rx error. the F-Code box is full. R.2.3 Confirm the remote fax. R.3.
Scan to Folder, Scan to Printer, and ScanTag Communication Errors Error code Error message Countermeasure 9000, 9999 System error occurred. An error occurred because the system memory was temporarily insufficient. Wait a while, and perform the operation again. 9989 Size of a file to exceed the maximum size. The file specified as the file to attach exceeded the size limit. The maximum file size that can be transmitted at once is 20 MB. Cannot connect.
Scan to FTP and ScanTag Communication Errors 9000, 9999 Error message System error occurred. Countermeasure An error occurred because the system memory was temporarily insufficient. Wait a while, and perform the operation again. 2, 3, 5, 6, 7, 8, 9, Cannot connect. 11, 13, 14, 15, 28, 30, 31, 36, 42, 55, 56, 63 In the TCP/IP settings, check whether the DNS server address is set correctly. 17, 18, 19, 21, 23, 25, 26, 27 Cannot read or write to the file.
Resolving Internet Fax Reception Errors This information is displayed in the “Note” field of reception journal reports and the OfficeBridge communication history. A message is displayed in the reception journal reports but only a single digit code is displayed in the OfficeBridge communication history. Error code Error message Description 2 Forwarded Fax When a fax forwarding destination was set for the received e-mail, a fax was forwarded to the set destination.
Description / Solution Memory overflow. Cannot sort print. To print one set only, press [Print]. To cancel, press [Cancel]. While preparing to sort the print job, the machine run out of memory. To print one set, press [Print]. To cancel the print job, press [Cancel]. Cassette 2 setting is not available. To auto select the casette and print, press [Auto Select]. To cancel, press [Cancel]. The cassette specified on the application software or printer driver has not been installed into the machine.
Message on the display Description / Solution Checkout error. Mirror cartridge error. The mirror carriage has become inoperable. Contact your authorized Muratec dealer. The toner is almost empty. Please install a new toner cartridge. Your machine is almost out of toner. Please contact your authorized Muratec dealer soon to purchase a new toner cartridge. Drum life nearing end. Please install new drum. Your drum needs to be replaced soon.
Troubleshooting Read this section if trouble occurs with the machine. Contact your authorized Muratec dealer if the following steps do not solve the problem. 2 The machine does not operate Things to check Countermeasure Is the power cable firmly inserted? Check the power switch and power plug. For details, refer to Chapter 1, “Part Names and Functions” in the User's Guide. Is the power switch ON? Turn ON the main power switch and .
Status Things to check Countermeasure The settings registered for the time data and address book destinations disappear Did you turn the power OFF The batteries that retain the registered settings may have died. Contact your and leave the machine for authorized Muratec dealer. a long period, or turn the power OFF everyday? The cover will not closed Are you pressing only one side of the cover? Press both sides of the cover to close it.
PRINTER Black stripes or smudges are printed PRINTER Cause Countermeasure You are using an inappropriate type of paper. Use an appropriate type of paper. For details, refer to Chapter 1, “Loading Paper” in the User's Guide. The document glass or platen cover pad is dirty. Clean the document glass or platen cover pad. (See page 3-5.) 1 The drum charge wire is dirty. Clean the drum charge wire. For details, refer to Chapter 4, “Cleaning the Printer” in the User's Guide.
Symptom Blank spots are printed PRINTER PRINTER PRINTER PRINTER PRINTER PRINTER Cause Countermeasure The paper is damp. Replace the paper with new paper. For details, refer to Chapter 1, “Loading Paper” in the User's Guide. You are using an inappropriate type of paper. Use an appropriate type of paper. For details, refer to Chapter 1, “Loading Paper” in the User's Guide. The document glass is dirty. Clean the document glass. (See page 3-5.
R PRINTE Cause Countermeasure The document is not loaded Load the document correctly. For details, correctly. refer to Chapter 1, “Loading Documents” in the User's Guide. Use a document that can be loaded in the ADF. For details, refer to Chapter 1, “Loading Documents” in the User's Guide. Is there anything on the ADF glass? Clean the ADF glass. (See page 3-5.) 2 You are using an inappropriate type of paper. Use an appropriate type of paper.
Status Cannot transmit a document created in an application on a computer via fax or e-mail Things to check Countermeasure Have you checked the network environment? Refer to “Cannot Connect to the Network” to check the network environment. (See page 4-19.) Is “Muratec Fax” installed? Install “Muratec Fax”. For details, refer to Chapter 2, “Installing to Windows” in the Printer Guide. Is “Muratec Fax” set as the printer? Select “Muratec Fax” as the printer in the print menu of the application.
Things to check Countermeasure The maximum amount of data that can be scanned at once is 20 MB. If the size of the data is too large, change the scan resolution or disable the batch transmission function. If the e-mail settings of the destination have a limit on the size of data that can be received, check that the limit is not being exceeded. Open OfficeBridge and correctly set the Are the account and password for the mail server account and password for the mail server.
Status Cannot print correctly using the Scan to Printer function Things to check Countermeasure Are you using Windows 2000? Try specifying “200 dpi” for the scan resolution. Does the computer have enough memory? Expand computer memory. The computer on which the Scan to Print Monitor is installed should have more memory than 512 MB. If you become unable to use the computer which registered the printer for some reason, use “Scan to Print Clear” to delete the printer. (See page 2-46.
Things to check Countermeasure Are the paper size and orientation settings, etc. set in the application being prioritized? The settings of the application software may be prioritized, depending on the settings of the printer driver. Specify the correct settings in the application software. Does the machine have sufficient memory for printing? If you are printing multiple sets, first check whether you can print one set. Set a lower image resolution.
Cannot Install Status Cannot install 4-20 Troubleshooting Things to check Countermeasure Did you follow the installation procedure? Perform the installation by following the procedure indicated in the manual. For details, refer to Chapter 2, “Installing to Windows”, or Chapter 3, “Installing to Mac OS X” in the Printer Guide. Are you logged in as a restricted user (with User privileges)? Log on with a user account that has Administrator privileges, and perform the installation.
OfficeBridge Troubleshooting Status Things to check Countermeasure General problems Have you checked the network environment? Refer to “Cannot Connect to the Network” to check the network environment. (See page 4-19.) 1 Cannot connect to OfficeBridge Is the entered IP address correct? When entering the IP address into your browser, check the IP address set in the machine.
Status Cannot transmit or receive faxes Cannot transmit e-mail The memory OfficeBridge is running low 4-22 Troubleshooting Things to check Countermeasure Is the system memory of the Check whether the memory capacity of computer sufficient? the computer meets the requirements for operating OfficeBridge. If the requirements are not met, increase the memory of the computer. If multiple applications or unnecessary resident programs are running, close them.
Browser Settings Use the following method to change the browser security settings. (The screens are of Windows Vista.) 11 Start the browser, and select [Tools] – [Internet Options] from the menu bar or tool bar. 1 2 3 Troubleshooting 4 22 Click the [Security] tab, and select [Trusted sites]. 33 Click the [Sites] button. 44 Enter the IP address of the server you are using in [Add this website to the zone] in the format “http://xxx.xxx.xxx.xxx”.
55 Deselect [Require server verification (https:) for all sites in this zone], and click the [Add] button. 66 Click the [Close] button. 77 Click the [Custom level] button.
88 Enable [Automatic prompting for file downloads] for downloads. 1 2 3 99 Click the [OK] button. 111 Click the [Yes] button when the [Are you sure you want to change the settings for this zone?] dialog is displayed. 111 Click the [OK] button. 111 Restart the browser.
When a Power Failure Occurs Main Unit Operation When a power failure occurs During a phone call... You can continue the conversation. During transmission... The transmission will be cut off. When the power recovers, the pages halfway transmitted will be automatically transmitted again if memory transmission is being used. They will not be automatically transmitted again if real-time transmission is being used. Transmit the document again. During reception... Reception will be cut off.
Erased Document Notification When the image data stored in memory is erased by accident, a notification will be printed as soon as the power recovers, listing information about the erased image data. An example of the notification is indicated below. Example Print 1 2 3 Troubleshooting 4 Document Type Description Job Number The documents reserved in memory for transmission. Polling Doc The documents stored in memory for polling reception. TWAIN Box Doc The documents stored in TWAIN box.
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