User`s guide

6-10 Muratec ob docuMent downLoad ManaGer errorS
Muratec OB Document Download Manager
errors
Phenomenon Device to check Check point Countermeasure
Cannot
download a
document
PC Check if “Muratec OB Docu-
ment Download Manager” is
running.
If “Muratec OB Document Download
Manager” is not running, you cannot
download. Start up “Muratec OB Docu-
ment Download Manager”.
Check if the IP address is
entered correctly.
Make sure the IP address is the correct
OfficeBridge IP address in the “Office-
Bridge settings” dialog box of “Muratec
OB Document Download Manager”.
Check if a correct user is
selected.
Register a user correctly in the “User
settings” dialog box of “Muratec OB Docu-
ment Download Manager”.
Check if a download task is
created.
Create a download task in the “Download
Utility – Console” dialog box of “Muratec
OB Document Download Manager”.
Check if “Muratec OB Docu-
ment Download Manager”
on other PCs has the setting
of automatic document
deletion after downloading a
document.
Release the setting of automatic docu-
ment deletion after downloading a docu-
ment on other PCs.
PC_Users_Guide.indb 10 2007/04/27 10:18:16