Owner`s manual

20
ZDX Series Modem Racks Owner's Manual
Service
If your tech support specialist decides that service is required,
your rack can be sent (freight prepaid) to our factory. Return
shipping charges will be paid by Multi-Tech Systems.
Include the following with your rack:
• a description of the problem.
• return billing and return shipping addresses.
• contact name and phone number.
• check or purchase order number for payment if the rack is
out of warranty. (Check with your technical support
specialist for the standard repair charge for your rack).
• if possible, note the name of the technical support
specialist with whom you spoke.
If you need to inquire about the status of the returned product,
be prepared to provide the serial number of the product sent
(see Recording Rack Information on the previous page).
Send your rack to this address:
MULTI-TECH SYSTEMS, INC.
2205 WOODALE DRIVE
MOUNDS VIEW, MINNESOTA 55112
ATTN: SERVICE OR REPAIRS
You should also check with the supplier of your CC1600-
series modem rack on the availability of local service and/or
loaner units in your area.