User guide

Table of Contents
Multi-Tech Systems, Inc. MultiModem EDGE Wireless Modem User Guide 3
Contents
Chapter 1 – Product Description and Specifications ................................................................................................ 4
Product Description .............................................................................................................................................. 4
Features ................................................................................................................................................................. 4
Safety ..................................................................................................................................................................... 5
General Safety ................................................................................................................................................. 5
RF Interference Issues ..................................................................................................................................... 5
Vehicle Safety .................................................................................................................................................. 5
Installation Instructions and Hazardous Locations Warnings ........................................................................... 5
Maintenance of Your Modem ........................................................................................................................... 6
Your Responsibility .......................................................................................................................................... 6
Package Contents ................................................................................................................................................. 6
General Specifications ......................................................................................................................................... 7
General Specifications ..................................................................................................................................... 7
Electrical Specifications ....................................................................................................................................... 7
Electrical Characteristics .................................................................................................................................. 7
Input/output electrical characteristics for external connections ........................................................................ 7
RF Specifications .................................................................................................................................................. 7
Antenna Specifications ........................................................................................................................................ 8
GSM/EGSM Antenna Requirements/Specifications ......................................................................................... 8
Antennas Available from Multi-Tech Systems, Inc. .......................................................................................... 8
PTCRB Requirements Note ............................................................................................................................. 8
FCC Requirements Note .................................................................................................................................. 8
Interfaces ............................................................................................................................................................... 8
LED Interface ................................................................................................................................................... 8
RS232 15-Pin Connector Pinout ...................................................................................................................... 9
AT Command Reference Guides ......................................................................................................................... 9
Chapter 2 – Activation and Installation .................................................................................................................... 10
Step 1 – Activate Your Wireless Account ......................................................................................................... 10
Step 2 – Insert the SIM Card into the Holder .................................................................................................... 10
Step 3 – Connect the Antenna Serial Cable, and Power ....................................................................................................... 11
Step 5 – Attach the Modem to a Flat Surface (Optional) .................................................................................. 12
Step 5 – Install the Modem Driver ...................................................................................................................... 13
Chapter 3 – Using Your Wireless Modem ................................................................................................................ 18
Phone Number for the Wireless Modem ........................................................................................................... 18
Examples of Useful AT Commands ................................................................................................................... 18
Verify Signal Strength .................................................................................................................................... 18
Checking Network Registration and Roaming Status ..................................................................................... 18
Checking the Modem’s Identity ...................................................................................................................... 18
Establishing a Voice Call ............................................................................................................................... 19
Establishing a Circuit-Switched Data Call for a Point-to-Point Connection .................................................... 19
Answering a Circuit-Switched Data (CSD) Connection .................................................................................. 19
Using Short Message Service (SMS) ................................................................................................................. 20
SMS Examples .................................................................................................................................................... 21
Internet Access ................................................................................................................................................... 22
Connecting to the GPRS/EDGE Network for Internet Access ......................................................................... 22
Chapter 4 – Troubleshooting and Frequently Asked Questions ............................................................................ 24
Troubleshooting Examples ................................................................................................................................ 24
Frequently Asked Questions ............................................................................................................................. 25
Appendix A - Waste Electrical and Electronic Equipment (WEEE) Statement ..................................................... 27
Appendix B – C-ROHS HT/TS Substance Concentration ........................................................................................ 28