® MultiModem EDGE Wireless Modem MTCBA-E User Guide
Copyright and Technical Support MultiModem® EDGE Wireless Modem User Guide Model MTCBA-E S000381G, Revision G Copyright This publication may not be reproduced, in whole or in part, without prior expressed written permission from MultiTech Systems, Inc. All rights reserved. Copyright © 2006-08 by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc.
Table of Contents Contents Chapter 1 – Product Description and Specifications ................................................................................................ 4 Product Description ..............................................................................................................................................4 Features .................................................................................................................................................................
Chapter 1 – Product Description and Specifications Chapter 1 – Product Description and Specifications Product Description The MultiModem® EDGE wireless modem delivers some of the fastest cellular wireless data speeds by utilizing EDGE technology. It allows users to connect to the Internet and send and receive data up to three times faster than possible with an ordinary GSM/GPRS network making it ideal for highly data-intensive multimedia applications.
Chapter 1 – Product Description and Specifications Safety General Safety The modem is designed for and intended to be used in fixed and mobile applications. “Fixed” means that the device is physically secured at one location and is not able to be easily moved to another location. “Mobile” means that the device is designed to be used in other than fixed locations.
Chapter 1 – Product Description and Specifications Maintenance of Your Modem Your Wireless MultiModem is the product of advanced engineering, design and craftsmanship and should be treated with care. The suggestions below will help you to enjoy this product for many years. • Do not expose the Wireless MultiModem to any extreme environment where the temperature is above 50ºC or humidity is above 90% noncondensing. • Do not attempt to disassemble the Wireless MultiModem.
Chapter 1 – Product Description and Specifications General Specifications General Specifications Power Requirements Circuit Switched Data/Fax Features Mechanical Dimensions & Weight 5 V to 32VDC; 400mA Average @5V, 1A Peak @ 5V Asynchronous, non-transparent up to 14.4K bps 4.3" L x 2.4" W x 0.94" H; 4.2 oz. (11 cm x 6.1 cm x 2.4 cm; 119 g) Antenna Connection type: Standard 3V SIM receptacle Serial Connector: 15-pin RS232 SUB D female (DE15S) Pins: RS232 link, audio link, BOOT, RESET Power Connector: 2.
Chapter 1 – Product Description and Specifications Antenna Specifications GSM/EGSM Antenna Requirements/Specifications Frequency Range: Impedance: VSWR: Typical Radiated Gain: Radiation: Polarization: Wave: 824 – 960 MHz / 1710 – 1990 MHz 50 Ohms <2.0:1 3 dBi on azimuth plane Omni Vertical Half Wave Dipole Antennas Available from Multi-Tech Systems, Inc.
Chapter 1 – Product Description and Specifications RS232 15-Pin Connector Pinout 5 10 15 RS-232 Audio Boot Reset PIN 1 6 2 8 9 7 12 11 13 4 5 10 15 3 14 EIA DCD RX TX DTR GND DSR RTS CTS RI MICROPHONE (+) MICROPHONE (-) SPEAKER (+) SPEAKER (-) BOOT RESET 1 6 11 CCIT 109 104 103 108.2 107 105 106 125 Designation Data Carrier Direct Receive Data (out) Transmit Data Data Terminal Ready Signal Ground Data Set Ready Request to Send Clear to Send Ring Indicator For factory use only.
Chapter 2 – Activation and Installation Chapter 2 – Activation and Installation Step 1 – Activate Your Wireless Account Please see the wireless account Activation Notices located on the MultiModem CD. Choose the one for your wireless network provider and follow the directions to activate your account. Phone Numbers for the Wireless Modem Every wireless modem will have its own unique phone number.
Chapter 2 – Activation and Installation Step 3 – Connect the Antenna Serial Cable, and Power 1. Connect a suitable antenna to the SMA connector (See antenna specifications in Chapter 1). 2. Connect both sides of the serial and control cable (15-pin Sub D connector on the modem side). 3. Plug the power supply cable into the modem. For Two-Piece Transformer Power Supply (International). • Connect the AC cord receptacle into the transformer block. • Connect the AC cord plug into the mains power outlet.
Chapter 2 – Activation and Installation Step 5 – Attach the Modem to a Flat Surface (Optional) To mount the Wireless MultiModem, do the following: 1. Obtain mounting screws (two are needed) that are appropriate for the surface on which you will mount the MultiModem. For example, one might use two 6-32 self-tapping screws 5/8” in length to mount the unit in a truck to the wall of the cab behind the passenger’s seat. 2. Typically, the unit is mounted against a flat surface into which holes can be drilled.
Chapter 2 – Activation and Installation Step 5 – Install the Modem Driver Introduction Compatibility: The wireless modem is compatible with Windows Vista, XP, 2003, 2000 and Linux. Windows: Windows operating systems require a modem driver to be installed. See the example below for installing an EDGE modem driver onto a PC with Windows XP/2003. Linux: Linux does not require a driver for serial modems.
Chapter 2 – Activation and Installation 3. When the Phone and Modem Options screen appears, click on the tab labeled Modems. Click on Add to add a new modem. 4. On the Install New Modem screen Click Don’t detect my modem, I will select it from a list. Then click Next >. Multi-Tech Systems, Inc.
Chapter 2 – Activation and Installation 5. On the next screen Click the Have Disk button to browse for the driver file on the MultiModem CD. 6. Make sure that the MultiModem CD is inserted into your CD-ROM, 7. Browse to your MultiModem CD Select Drivers/Windows Drivers/Vista 32 or 64 or XP 32 or 64 depending on your Windows operating system and then select MTSWireless file. Multi-Tech Systems, Inc.
Chapter 2 – Activation and Installation 8. On this next screen, scroll down the list of modems and select the model that is applicable to your modem. Once you have selected your model, click on Next>. 9. You will now have to choose which com port the MultiModem is connected to. If you know exactly which port your modem is on, click on that port; other wise, choose COM1 (most common). Click Next >. Multi-Tech Systems, Inc.
Chapter 2 – Activation and Installation 10. To finish the install, click on Finish. You have now successfully installed the MultiModem driver to your PC. Verifying That Your Modem Has Been Installed Successfully 1. After you have successfully installed the Multi-Tech modem driver as stated above, you should be brought back to the Phone and Modems Options screen. Make sure that the modem is now listed under the columns Modem and Attached To (the correct com port). 2.
Chapter 3 – Using Your Wireless modem Chapter 3 – Using Your Wireless Modem Phone Number for the Wireless Modem • • Every wireless modem will have its own unique phone number provided by your wireless provider. The wireless modem’s phone number may simply be told to the subscriber or be on the SIM or both. Wireless provider implementations may vary.
Chapter 3 – Using Your Wireless Modem Establishing a Voice Call • Enter PIN Code (Enter this only if required by your wireless provider) Type AT+CPIN=1234 Responses: OK (PIN Code accepted) +CME ERROR : 16 (Incorrect PIN Code) +CME ERROR : 3 (PIN already entered [with +CMEE : 1 mode]) • Initiate a voice call Type ATD1234; (Note: Don’t forget the semicolon “;” at the end.
Chapter 3 – Using Your Wireless Modem Using Short Message Service (SMS) If you have SMS (Short Message Service), you can manipulate such messages in these ways: send, read, store, and delete. The AT commands needed to perform these functions are listed below. Please refer to the EDGE AT Command Reference Guide for a complete list and definitions of the SMS commands. 1. Send a short message to a specified number. Type AT+CMGS="8585551212" Wait for the “>” before entering text.
Chapter 3 – Using Your Wireless Modem SMS Examples Send Example: Send SMS message to another SMS compatible device: at+cmgf=1 (set to text mode) OK at+cpms="SM","SM","SM" (set memory storage when writing and sending SMS messages) OK at+cmgs="7632273726" (send message to the number specified in quotes) > TEST message ONE.
Chapter 3 – Using Your Wireless Modem Internet Access Internet access can be setup in Windows Dial-Up Networking (DUN) of the computer that the wireless modem is serving. Setup procedures will vary according to the type of wireless service provider used. To access Dial-Up Networking on your PC, go to Start > Settings > Network Connections. Notes: • For GSM-without-GPRS, a circuit-switched data connection is used. The user can set up Dial-Up Networking (DUN) to make a conventional V.
Chapter 3 – Using Your Wireless Modem Create Your Dial-Up Connection in Windows Vista/XP/2003 1. Click on Start and then click on Control Panel. 2. In the Control Panel, double-click on Network Connections. 3. On the Network Connections screen on the left-hand side under Network Tasks, click on Create a new connection. 4. The New Connection Wizard should appear. It will walk you through setting up your Internet connection. Click on Next > to begin. 5.
Chapter 4 – Troubleshooting & Frequently Asked Questions Chapter 4 – Troubleshooting and Frequently Asked Questions Troubleshooting Examples Before calling the Multi-Tech Technical Support, check to the following connections: • The right antenna is connected to the modem • The serial cable connection is correct • The power is connected correctly and the power lights on the modem are on • Verify your signal strength • Verify your network registration • Use the following situation examples to troubleshoot th
Chapter 4 – Troubleshooting & Frequently Asked Questions Frequently Asked Questions Which providers can I use? • Two major providers are T-Mobile and AT&T. Does this modem support High-Speed Circuit-Switched Data (HSCSD)? • No, our GSM/GPRS modems do not support HSCSD. The modem is answering, but seems to not be doing anything? • The modem is answering in voice mode. • If you are trying to make a data call, make sure the account has CSD service.
Chapter 4 – Troubleshooting & Frequently Asked Questions After changing the +CNMI, +CSCA, or +CSMP command values, the modem doesn’t store them. • When changing these command values, you must use the +CSAS command to store the changes. How do I send an SMS message to an email account? • When sending an SMS message to an email account, you must use a designated routing number that will tell the SMS server to route your message to an email account.
Appendix A – Waste Electrical and Electronic Equipment Statement Appendix A - Waste Electrical and Electronic Equipment (WEEE) Statement July, 2005 The WEEE directive places an obligation on EU-based manufacturers, distributors, retailers and importers to takeback electronics products at the end of their useful life. A sister Directive, ROHS (Restriction of Hazardous Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase.
Appendix B – China ROHS Appendix B – C-ROHS HT/TS Substance Concentration 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染控制管理办法》（第 39 号），也称作中国 RoHS，下表列出了 Multi-Tech Systems Inc.
