User`s guide

Ease of Use

“Will my users require extensive training to use the MultiVOIP system?”

No, placing calls with MultiVOIP is like using your existing phone system. It uses single-stage dialing by

utilizing a Uniform Dialing Plan that is consistent with the E.164 (PSTN) standard numbering plan. This

includes automatic appending and stripping of digits to dialed numbers to ensure that users will not

require additional training to make VOIP calls.

Networking Dissimilar Proprietary PBX Systems

“Will MultiVOIP work when networking dissimilar proprietary PBX phone systems?”

Yes, as long as the PBX has analog extension ports, CO ports, E&M ports, or T1/E1/PRI cards available, or

the ability to add cards with the appropriate interface. There is nothing proprietary about an analog or

digital interface. This is the bene t of utilizing the MultiVOIP gateway. It simply bridges the two systems

together.

Supplementary Services

“Does the MultiVOIP support PBX-like features such as call transfer, call forwarding and call hold?”

Yes, MultiVOIP supports H.450 supplementary services to provide for call transfer, call forwarding, call

hold, call waiting, and name identi cation. It also supports Q.SIG, an inter-PBX signaling protocol, for

networking PBX supplementary services in a multi- or uni-vendor environment. In addition, MultiVOIP

supports SIP extensions providing call forward and call transfer capabilities.

Management

“Can I manage my MultiVOIP gateways from a central location?”

Yes, the MultiVOIP gateway is easily managed locally using a windows-based software application

or remotely by the central of ce with a web browser or SNMP. Multi-Tech also includes its own

SNMP management software called MultiVOIPManager, which provides central site con guration,

management and call monitoring for all MultiVOIP gateways on the network. It utilizes a Windows

interface that makes it easy to view events like usage tracking, live use reporting, call history, and voice

quality statistics. In addition, MultiVOIPManager eases administration by automatically e-mailing call

logs based on volume or time.

Plugging into the Voice and Data Network

“How does MultiVOIP plug into my existing voice and data network?”

For maximum investment protection, the MultiVOIP 2-, 4- and 8-port models accommodate changing

communication needs by providing a programmable FXS/FXO and E&M interface for each port. This

means you don’t have to worry about ordering the right interface to connect directly to the customer’s

phones, fax machines, key phone systems or PBX system. On the digital MultiVOIP model, an industry

standard RJ-45 jack is provided to

connect directly to either a digital

port on the PBX or directly to a T1/E1

or PRI line. On the data network side,

the MultiVOIP gateway simply plugs

into the Ethernet network.

PBX trunk

Phone/Fax or PBX extensions