User guide

ContentsVOIP
CHAPTER 5: TECHNICAL CONFIGURATION...............................................................................................................58
CONFIGURING THE TALKANYTIME.........................................................................................................................................59
LOCAL CONFIGURATION.........................................................................................................................................................60
Pre-Requisites....................................................................................................................................................................60
IP Parameters..................................................................................................................................................................................... 60
Telephony Interface Parameters ........................................................................................................................................................ 61
SMTP Parameters (for email call log reporting)................................................................................................................................ 61
Config Info CheckList ....................................................................................................................................................................... 62
Local Configuration Procedure (Summary) ......................................................................................................................63
Local Configuration Procedure (Detailed)........................................................................................................................64
CHAPTER 6: PHONEBOOK AND URL CONFIGURATION........................................................................................107
INTRODUCTION .....................................................................................................................................................................108
INBOUND PHONEBOOK .........................................................................................................................................................108
TALKANYTIME URL CONFIGURATION.................................................................................................................................111
TALKANYTIME SYSTEM EXAMPLES .....................................................................................................................................112
Introduction .....................................................................................................................................................................112
Calls into a Phone Pool...................................................................................................................................................113
Technical Configuration for Phone Pool Call.................................................................................................................114
Calls to Specific Extensions Through an IVR ..................................................................................................................115
Technical Configuration for Specific Extension Calls via IVR........................................................................................116
Calls by Trusted Party into PBX and Beyond..................................................................................................................117
Technical Configuration for Trusted-Party Calling Through PBX .................................................................................118
Inbound Phonebook List for Example System..................................................................................................................119
USER’S PERSPECTIVE OF TALKANYTIME..............................................................................................................................120
HOW WEB SITE MUST BE CONFIGURED ...............................................................................................................................125
Graphic File for Mouse-Over Targeting. ........................................................................................................................125
Qualifications Query Window..........................................................................................................................................126
Help Documents for End-Users.......................................................................................................................................128
CHAPTER 7: OPERATION AND MAINTENANCE .......................................................................................................129
OPERATION AND MAINTENANCE ..........................................................................................................................................130
System Information screen...............................................................................................................................................130
Statistics Screens .............................................................................................................................................................133
About Call Progress.........................................................................................................................................................133
About Logs.......................................................................................................................................................................136
About IP Statistics............................................................................................................................................................139
About Link Management..................................................................................................................................................142
TALKANYTIME PROGRAM MENU ITEMS...............................................................................................................................144
Configuration Option.......................................................................................................................................................146
Configuration Port Setup.................................................................................................................................................146
Date and Time Setup........................................................................................................................................................147
Obtaining Updated Firmware..........................................................................................................................................147
Implementing a Software Upgrade..................................................................................................................................151
Identifying Current Firmware Version ............................................................................................................................................ 151
Downloading Firmware................................................................................................................................................................... 152
Downloading Factory Defaults........................................................................................................................................................ 154
Downloading IFM Firmware...........................................................................................................................................156
Setting and Downloading User Defaults .........................................................................................................................158
Setting a Password (Windows GUI) ................................................................................................................................161
Setting a Password (Web Browser GUI) .........................................................................................................................164
Un-Installing the TalkAnytime Software..........................................................................................................................165
Upgrading Software.........................................................................................................................................................168
FTP SERVER FILE TRANSFERS (“DOWNLOADS”)..................................................................................................................169
WEB BROWSER INTERFACE ..................................................................................................................................................177
SYSLOG SERVER FUNCTIONS ...............................................................................................................................................182
CHAPTER 8 WARRANTY, SERVICE, AND TECH SUPPORT....................................................................................184
LIMITED WARRANTY............................................................................................................................................................185
Multi-Tech Systems, Inc. TalkAnyTime User Guide 4