User guide

TalkAnytime Quick Start Instructions System Examples
Calls to Specific Extensions Through an IVR
User-B Calls Customer Service Specialist. The drawing below shows a call coming into a particular
product specialist in the Whirlygig Customer Service Department from customer concerned about a
“Zanfraditron” device (a fictional product contrived for this example). The PBX is equipped with an IVR
(which produces outgoing messages and allows DTMF in return from the caller) at extension 8600. In
response to the outgoing message, the caller dials the desired extension for the Zanfraditron specialist on
the TalkAnytime keypad and the connection is made.
The main settings of the TalkAnytime Configuration Program, Phonebook, and web server URL that are
required to allow this kind of incoming call are shown in the second drawing below.
Sales
Dept.
MIC
SPKR
Whirlygig Gadget
Company Offices
PBX
Ethernet LAN
Web Server
IVR
Home PC User B
Customer
Service
Dept.
x865 4
Gronplostramax
Spec ia list
x8653
Fridnorpulizer
Specialist
x8652
Zanfraditron
Specialist
x8651
Co mblasticator
Specialist
x7303
x730 2
x7301
FXO
FXO
FXO
ext 8600
PSTN
Ta l k
Anytime
TA410
FXO
Internet
“Welcome to Whirlygig.....
To speak to a Zanfraditron
specialist, dial 8652.”
IVR’s Outgoing Message
65.129.90.200
After hearing IVR’s outgoing message,
caller uses TalkAnytime keypad t o dial
the desired extension.
717-
466-0000
PBX is set
to route calls
to 8600 to IVR.
Path of Call
Call
starts
here.
Multi-Tech Systems, Inc. TalkAnyTime User Guide 30