User guide

CONTENTS
CHAPTER 1: OVERVIEW......................................................................................................................................................6
ABOUT THIS MANUAL ..............................................................................................................................................................7
INTRODUCTION TO TALKANYTIME ANALOG CLICK-TO-TALK MEDIA SERVERS (TA410 & TA810) ......................................8
TalkAnytime Front Panel LEDs.........................................................................................................................................10
COMMAND COMPUTER REQUIREMENTS .................................................................................................................................11
CLIENT COMPUTER REQUIREMENTS .......................................................................................................................................12
SPECIFICATIONS .....................................................................................................................................................................13
INSTALLATION AT A GLANCE .................................................................................................................................................13
RELATED DOCUMENTATION ...................................................................................................................................................14
CHAPTER 2: QUICK START INSTRUCTIONS................................................................................................................15
INTRODUCTION .......................................................................................................................................................................16
TALKANYTIME STARTUP TASKS ............................................................................................................................................16
Phone/IP Details *Absolutely Needed* Before Starting the Installation...........................................................................17
Gather IP Information........................................................................................................................................................................ 17
Gather Telephone Information .......................................................................................................................................................... 17
Obtain Email Address for TalkAnytime (for email call log reporting).............................................................................................. 18
Config Info CheckList ....................................................................................................................................................................... 18
Placement ..........................................................................................................................................................................19
Command/Control Computer Setup (Specs & Settings) ....................................................................................................19
CLIENT COMPUTER REQUIREMENTS .......................................................................................................................................20
QUICK HOOKUP FOR TA410 & TA810...................................................................................................................................21
INSTALL TALKANYTIME CONFIGURATION SOFTWARE ONTO COMMAND PC .........................................................................22
PHONE/IP STARTER CONFIGURATION.....................................................................................................................................22
INBOUND PHONEBOOK ...........................................................................................................................................................25
TALKANYTIME URL CONFIGURATION...................................................................................................................................26
TALKANYTIME SYSTEM EXAMPLES .......................................................................................................................................27
Introduction .......................................................................................................................................................................27
Calls into a Phone Pool.....................................................................................................................................................28
Technical Configuration for Phone Pool Call...................................................................................................................29
Calls to Specific Extensions Through an IVR ....................................................................................................................30
Technical Configuration for Specific Extension Calls via IVR..........................................................................................31
Inbound Phonebook List for Entire Example System.........................................................................................................32
Calls by Trusted Party into PBX and Beyond....................................................................................................................33
Technical Configuration for Trusted-Party Calling Through PBX ...................................................................................34
USER’S PERSPECTIVE OF TALKANYTIME................................................................................................................................35
HOW WEB SITE MUST BE CONFIGURED .................................................................................................................................39
CONNECTIVITY TEST ..............................................................................................................................................................41
TROUBLESHOOTING................................................................................................................................................................42
CHAPTER 3: MECHANICAL INSTALLATION AND CABLING..................................................................................43
INTRODUCTION .......................................................................................................................................................................44
SAFETY WARNINGS ................................................................................................................................................................44
Lithium Battery Caution ....................................................................................................................................................44
Safety Warnings Telecom...................................................................................................................................................44
UNPACKING YOUR TALKANYTIME UNIT................................................................................................................................44
Unpacking the TA-410/810................................................................................................................................................45
RACK MOUNTING INSTRUCTIONS FOR TA410 & TA810 ........................................................................................................46
Safety Recommendations for Rack Installations................................................................................................................46
19-Inch Rack Enclosure Mounting Procedure...................................................................................................................47
CABLING PROCEDURE FOR TA-410/810 .................................................................................................................................48
CHAPTER 4: SOFTWARE INSTALLATION ....................................................................................................................51
INTRODUCTION .......................................................................................................................................................................52
LOADING MULTIVOIP SOFTWARE ONTO THE PC...................................................................................................................52
UN-INSTALLING THE TALKANYTIME CONFIGURATION SOFTWARE........................................................................................55
Multi-Tech Systems, Inc. TalkAnytime User Guide 3