User guide

Contents TalkAnytime User Guide
4
Unpacking the TA-2410/3010 TalkAnytime Unit...............................................................................................................50
RACK MOUNTING INSTRUCTIONS FOR TA2410 & TA3010 ....................................................................................................51
Safety Recommendations for Rack Installations................................................................................................................51
19-Inch Rack Enclosure Mounting Procedure...................................................................................................................52
CABLING PROCEDURE FOR TA-2410/3010 .............................................................................................................................53
CHAPTER 4: SOFTWARE INSTALLATION ....................................................................................................................56
INTRODUCTION .......................................................................................................................................................................57
LOADING MULTIVOIP SOFTWARE ONTO THE PC...................................................................................................................57
UN-INSTALLING THE TALKANYTIME CONFIGURATION SOFTWARE........................................................................................62
CHAPTER 5: TECHNICAL CONFIGURATION...............................................................................................................65
CONFIGURING THE TALKANYTIME.........................................................................................................................................66
LOCAL CONFIGURATION.........................................................................................................................................................67
Pre-Requisites....................................................................................................................................................................67
IP Parameters..................................................................................................................................................................................... 67
T1 Telephony Parameters (for TA2410)............................................................................................................................................ 68
E1 Telephony Parameters (for TA3010)............................................................................................................................................ 69
SMTP Parameters (for email call log reporting)................................................................................................................................ 69
Config Info CheckList....................................................................................................................................................................... 70
Local Configuration Procedure (Summary) ......................................................................................................................71
Local Configuration Procedure (Detailed)........................................................................................................................72
CHAPTER 6: PHONEBOOK AND URL CONFIGURATION........................................................................................123
INTRODUCTION .....................................................................................................................................................................124
INBOUND PHONEBOOK .........................................................................................................................................................124
TALKANYTIME URL CONFIGURATION.................................................................................................................................127
TALKANYTIME SYSTEM EXAMPLES .....................................................................................................................................128
Introduction .....................................................................................................................................................................128
Calls into a Phone Pool...................................................................................................................................................129
Technical Configuration for Phone Pool Call.................................................................................................................130
Calls to Specific Extensions Through an IVR ..................................................................................................................131
Technical Configuration for Specific Extension Calls via IVR........................................................................................132
Inbound Phonebook List for Example System..................................................................................................................133
USER’S PERSPECTIVE OF TALKANYTIME..............................................................................................................................134
HOW WEB SITE MUST BE CONFIGURED ...............................................................................................................................139
Graphic File for Mouse-Over Targeting. ........................................................................................................................139
Qualifications Query Window..........................................................................................................................................140
Help Documents for End-Users.......................................................................................................................................142
CHAPTER 7: OPERATION AND MAINTENANCE .......................................................................................................144
OPERATION AND MAINTENANCE ..........................................................................................................................................145
System Information screen...............................................................................................................................................145
Statistics Screens .............................................................................................................................................................148
About Call Progress.........................................................................................................................................................148
About Logs.......................................................................................................................................................................151
About IP Statistics............................................................................................................................................................154
About Link Management..................................................................................................................................................157
About T1/E1 Statistics......................................................................................................................................................159
TALKANYTIME PROGRAM MENU ITEMS...............................................................................................................................166
Configuration Option.......................................................................................................................................................168
Configuration Port Setup.................................................................................................................................................168
Date and Time Setup........................................................................................................................................................169
Obtaining Updated Firmware..........................................................................................................................................169
Implementing a Software Upgrade..................................................................................................................................173
Identifying Current Firmware Version ............................................................................................................................................ 173
Downloading Firmware................................................................................................................................................................... 174
Downloading Factory Defaults........................................................................................................................................................ 176
Downloading CAS Protocol ............................................................................................................................................................ 178
Setting and Downloading User Defaults .........................................................................................................................180