User guide

3
CONTENTS
CHAPTER 1: OVERVIEW......................................................................................................................................................6
ABOUT THIS MANUAL ..............................................................................................................................................................7
INTRODUCTION TO TALKANYTIME
®
DIGITAL CLICK-TO-TALK MEDIA SERVERS (TA2410 & TA3010) ................................8
DIGITAL TALKANYTIME LED DESCRIPTIONS ........................................................................................................................12
T1 Front Panel LEDs.........................................................................................................................................................12
T1 LED Descriptions .........................................................................................................................................................13
E1 Front Panel LEDs ........................................................................................................................................................14
E1 LED Descriptions.........................................................................................................................................................15
COMMAND COMPUTER REQUIREMENTS .................................................................................................................................16
CLIENT COMPUTER REQUIREMENTS.......................................................................................................................................16
SPECIFICATIONS .....................................................................................................................................................................17
Specs for Digital T1 TalkAnytime Units ............................................................................................................................17
Specs for Digital E1 TalkAnytime Units ............................................................................................................................18
INSTALLATION AT A GLANCE .................................................................................................................................................18
RELATED DOCUMENTATION...................................................................................................................................................19
CHAPTER 2: QUICK START INSTRUCTIONS................................................................................................................20
INTRODUCTION .......................................................................................................................................................................21
SAFETY WARNINGS ................................................................................................................................................................21
Lithium Battery Caution ....................................................................................................................................................21
Safety Warnings Telecom...................................................................................................................................................21
TALKANYTIME STARTUP TASKS ............................................................................................................................................22
Phone/IP Details *Absolutely Needed* Before Starting the Installation...........................................................................23
Gather IP Information........................................................................................................................................................................ 23
T1 Telephony Parameters (for TA2410)............................................................................................................................................ 23
E1 Telephony Parameters (for TA3010)............................................................................................................................................ 24
Obtain Email Address for TalkAnytime (for email call log reporting)............................................................................................. 25
Config Info CheckList....................................................................................................................................................................... 26
Placement ..........................................................................................................................................................................27
Command/Control Computer Setup (Specs & Settings) ....................................................................................................27
CLIENT COMPUTER REQUIREMENTS.......................................................................................................................................28
END-USER INFORMATION.......................................................................................................................................................28
QUICK HOOKUP FOR TA2410 & TA3010...............................................................................................................................29
INSTALL TALKANYTIME CONFIGURATION SOFTWARE ONTO COMMAND PC .........................................................................30
PHONE/IP STARTER CONFIGURATION.....................................................................................................................................31
INBOUND PHONEBOOK ...........................................................................................................................................................33
TALKANYTIME URL CONFIGURATION...................................................................................................................................34
TALKANYTIME SYSTEM EXAMPLES .......................................................................................................................................36
Introduction .......................................................................................................................................................................36
Calls into a Phone Pool.....................................................................................................................................................37
Technical Configuration for Phone Pool Call...................................................................................................................38
Calls to Specific Extensions Through an IVR ....................................................................................................................39
Technical Configuration for Specific Extension Calls via IVR..........................................................................................40
Inbound Phonebook List for Entire Example System.........................................................................................................41
Calls by Trusted Party into PBX and Beyond....................................................................................................................42
Technical Configuration for Trusted-Party Calling Through PBX ...................................................................................43
HOW WEB SITE MUST BE CONFIGURED .................................................................................................................................43
CONNECTIVITY TEST ..............................................................................................................................................................46
TROUBLESHOOTING................................................................................................................................................................47
CHAPTER 3: MECHANICAL INSTALLATION AND CABLING..................................................................................48
INTRODUCTION .......................................................................................................................................................................49
SAFETY WARNINGS ................................................................................................................................................................49
Lithium Battery Caution ....................................................................................................................................................49
Safety Warnings Telecom...................................................................................................................................................49
UNPACKING YOUR TALKANYTIME UNIT................................................................................................................................49