User guide

Phonebook & URL Configuration TalkAnytime User Guide
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User’s Perspective of TalkAnytime
For end-users TalkAnytime is an opportunity to conduct a toll-free voice call directly from their computers.
The process begins when a user responds to a “click-to-talk” opportunity on a web site.
In the example shown here, the user can click on a rectangular icon to speak to a sales agent or on a
diamond-shaped icon to speak to a customer service representative.
When the user clicks on either of these icons, the website will respond first by checking that the user’s PC
meets the basic requirements to use TalkAnytime.