TalkAnytime R Click-to-Talk Media Server User Guide for Voice/IP Gateways Digital Models: TA2410 & TA3010
User Guide S000424, Rev. A Digital Click-to-Talk Media Servers Models TA2410 & TA3010 This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2006, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
CONTENTS CHAPTER 1: OVERVIEW......................................................................................................................................................6 ABOUT THIS MANUAL ..............................................................................................................................................................7 INTRODUCTION TO TALKANYTIME® DIGITAL CLICK-TO-TALK MEDIA SERVERS (TA2410 & TA3010) ................................
Contents TalkAnytime User Guide Unpacking the TA-2410/3010 TalkAnytime Unit...............................................................................................................50 RACK MOUNTING INSTRUCTIONS FOR TA2410 & TA3010 ....................................................................................................51 Safety Recommendations for Rack Installations ................................................................................................................
TalkAnytime User Guide ContentsVOIP Setting a Password (Windows GUI) ................................................................................................................................182 Setting a Password (Web Browser GUI) .........................................................................................................................185 Un-Installing the TalkAnytime Software.............................................................................................................
Chapter 1: Overview 6
TalkAnytime User Guide Overview About This Manual This manual is about Voice-over-IP products made by Multi-Tech Systems, Inc. It describes two digital TalkAnytime® units, models TA3010 and TA2410, that allow you to accept incoming audio/voice calls over the Internet or other IP network. The table below describes the vital characteristics of the various models in the TalkAnytime® product family.
Overview TalkAnytime User Guide ® Introduction to TalkAnyTime Digital Click-to-Talk Media Servers (TA2410 & TA3010) VOIP: The Free Ride. The analog TalkAnyTime units (TA2410 and TA3010) use Voice-Over-IP gateway technology to allow free incoming audio communication over the Internet or other IP network. To make this free voice service available , you simply connect the TalkAnyTime unit to your telephone equipment and your existing Internet connection.
TalkAnytime User Guide Overview While the web GUI’s appearance differs slightly, its contents and organization are essentially the same as that of the Windows GUI.
Overview TalkAnytime User Guide The primary advantage of the web GUI is remote access for control and configuration. The controller PC and the TalkAnyTime® unit itself must both be connected to the same IP network and their IP addresses must be known.
TalkAnytime User Guide Overview Once you’ve begun using the web browser GUI, you can go back to the TalkAnyTime® Windows GUI at any time. However, you must log out of the web browser GUI before using the TalkAnyTime® Windows GUI. Similarly, you must close the Windows GUI before opening the web GUI. The two GUIs cannot be used simultaneously else a conflict or error will occur. Logging of System Events. MultiTech has built SysLog Server functionality into the software of the TalkAnyTime units.
Overview TalkAnytime User Guide Digital TalkAnytime LED Descriptions T1 Front Panel LEDs The TA2410 and TA24-48 both use a common main circuit board or motherboard. Consequently the LED indicators are the same for both. Active LEDs. The TA2410 front panel has two sets of identical LEDs. In the TA2410 as shipped (that is, without an expansion card), the left-hand set of LEDs is functional whereas the right-hand set is not.
TalkAnytime User Guide Overview T1 LED Descriptions TA2410 Front Panel LED Definitions LED NAME DESCRIPTION Power Indicates presence of power. Boot After power up, the Boot LED will be on for about 10 seconds while the TA2410 is booting. LNK Link/Activity LED. This LED is lit if Ethernet connection has been made. It is off when the link is down (i.e., when no Ethernet connection exists). While link is up, this LED will flash off to indicate data activity. FDX Full-Duplex & Collision LED.
Overview TalkAnytime User Guide E1 Front Panel LEDs The TA3010 and TA30-60 both use a common main circuit card or motherboard. Consequently, the LED indicators are the same for both. Click-to-Talk Media Server Figure 1-4: TA3010 LEDs Active LEDs. The TA3010 front panel has two sets of identical LEDs. In the TA3010 as shipped (that is, without an expansion card), the left-hand set of LEDs is functional whereas the right-hand set is not.
TalkAnytime User Guide Overview E1 LED Descriptions TA3010 Front Panel LED Definitions LED NAME DESCRIPTION Power Indicates presence of power. Boot After power up, the Boot LED will be on for about 10 seconds while the TA3010 is booting. LNK Link/Activity LED. This LED is lit if Ethernet connection has been made. It is off when the link is down (i.e., when no Ethernet connection exists). While link is up, this LED will flash off to indicate data activity. FDX Full-Duplex & Collision LED.
Overview TalkAnytime User Guide Command Computer Requirements The computer on which the TalkAnytime unit’s configuration program is installed must meet these requirements: • must be IBM-compatible PC with MS Windows operating system; • must have an available COM port for connection to the TalkAnytime unit (or, for computers with USB2.0 ports but lacking serial ports, the computer must be fitted with a USB2.
TalkAnytime User Guide Overview Specifications Specs for Digital T1 TalkAnytime Units Digital T1 TalkAnytime Specifications Parameter ……/Model Operating Voltage/Current Mains Frequencies Power Consumption Mechanical Dimensions Weight 100-240 VAC 1.2 - 0.6 A 50/60 Hz TA2410 w/ TA24-48 Expansion Card 100-240 VAC 1.2 - 0.6 A 50/60 Hz 17 watts 27 watts 1.75”H x 17.4”W x 8.75”D 1.75”H x 17.4”W x 8.75”D 4.5cm H x 44.2 cm W x 22.2 cm D 7.1 lbs. (3.2 kg) 4.5cm H x 44.2 cm W x 22.2 cm D 7.5 lbs. (3.
Overview TalkAnytime User Guide Specs for Digital E1 TalkAnytime Units Digital E1 TalkAnytime Specifications Parameter ……/Model TA3010 Operating Voltage/Current Mains Frequencies Power Consumption Mechanical Dimensions 100-240 VAC 1.2 - 0.6 A 50/60 Hz TA3010 w/ TA30-60 Expansion Card 100-240 VAC 1.2 - 0.6 A 50/60 Hz 17 watts 27 watts 1.75”H x 17.4”W x 8.75”D 1.75”H x 17.4”W x 8.75”D 4.5cm H x 44.2 cm W x 22.2 cm D 7.1 lbs. (3.2 kg) 4.5cm H x 44.2 cm W x 22.2 cm D 7.5 lbs. (3.
TalkAnytime User Guide Overview Related Documentation The TalkAnytime User Guide (the document you are now reading) comes in electronic form and is included on your system CD. It presents in-depth information on the features and functionality of Multi-Tech’s digital TalkAnytime products. Chapter 2 of this manual consists of “Quick Start Instructions” meant to get the product up and running quickly with a simple configuration. A printed Cabling Guide is also included with the product.
Chapter 2: Quick Start Instructions 20
TalkAnytime Quick Start Instructions Gathering Phone/IP Details Introduction This chapter will get your TalkAnytime up and running quickly. More detailed treatment of setup topics can be found in the “Technical Configuration” and “Phonebook Configuration” chapters of this manual. Safety Warnings Lithium Battery Caution A lithium battery on the voice/fax channel board provides backup power for the timekeeping capability. The battery has an estimated life expectancy of ten years.
TalkAnytime Quick Start Instructions Startup Tasks TalkAnytime Startup Tasks Task Summary Collecting Phone/IP Details ( vital! ) The TalkAnytime must be configured to interface with your particular phone system and IP network. To do so, certain details must be known about those phone and IP systems. Placement Decide where you’ll mount the unit. Command/Control Computer Setup: Some modest minimum specifications must be met. A data connection to the TalkAnytime unit (whether via serial port, USB2.
TalkAnytime Quick Start Instructions Gathering Phone/IP Details Phone/IP Details *Absolutely Needed* Before Starting the Installation The TalkAnytime will interface with both the IP network and the phone system. You must gather information about the IP network and about the phone system so that the TalkAnytime can be configured to operate with them properly. A summary of this configuration information appears on page 26 (“Config Info CheckList”).
Gathering Phone/IP Details TalkAnytime Quick Start Instructions E1 Telephony Parameters (for TA3010) The following parameters must be known about the PBX or telco central office equipment to which the E1 TalkAnytime unit will connect: E1 Phone Parameters Ask phone company or PBX maintainer. # Info needed to operate: TA3010 E1 Parameters: Record for this TalkAnytime unit.
TalkAnytime Quick Start Instructions Gathering Phone/IP Details Phone/IP Details Often Needed/Wanted Obtain Email Address for TalkAnytime (for email call log reporting) required if log reports of TalkAnytime call traffic are to be sent by email Optional SMTP Parameters Preparation Task: Ask Mail Server administrator to set up email account (with password) for the TalkAnytime unit itself. Be sure to give a unique identifier to each individual TalkAnytime unit. To: I.T.
Gathering Phone/IP Details TalkAnytime Quick Start Instructions Config Info CheckList Type of Config Info Gathered TalkAnytime Configuration screen on which to enter Config Info √ IP info for TalkAnytime unit ● IP address ● Gateway ● DNS IP (if used) ● 802.
Placement & Command PC Settings TalkAnytime Quick Start Instructions Placement Mount your TalkAnytime unit in a safe and convenient location where cables for your network and phone system are accessible. Rack-mounting instructions are in Chapter 3: Mechanical Installation & Cabling of the User Guide.
Quick Hookup TalkAnytime Quick Start Instructions Client Computer Requirements To make an incoming call using TalkAnytime, the computer must meet the requirements described in the table below. Category Requirement Operating System Browser Audio Hardware O.S. Settings Windows 98 or Windows XP Internet Explorer 5.0 or higher Microphone & Speaker (in any form) Headset or microphone/speaker combo must be activated and not pre-empted by any other audio hardware or software.
TalkAnytime Quick Start Instructions Client PC Requirements Quick Hookup for TA2410 & TA3010 T1/E1 TalkAnytime Hookup (TA-2410/3010) R Cabling to your IP network. RJ-45 connector. T1/E1/PRI cabling to your PBX. RJ-45 connector. DIGITAL VOICE TRUNK Cabling to POTS line (RJ-11 connector) for remote configuration via the built-in modem. COMMAND WAN Grounding Screw Cabling to computer running TalkAnytime software. RJ-45 to serial connector (DB9).
TalkAnytime Quick Start Instructions Software Installation Install TalkAnytime Configuration Software onto Command PC For more details, see Chapter 4: Software Installation in User Guide. 1. TalkAnytime unit must be properly cabled. Power must be turned on. 2. Insert TalkAnytime CD into drive. Allow 10-20 seconds for Autorun to start. If Autorun fails, go to My Computer | CD ROM drive | Open. Click Autorun icon. 3. At first dialog box, click Install Software. 4. At ‘welcome’ screen, click Next. 5.
TalkAnytime Quick Start Instructions Phone/IP Starter Config. Phone/IP Starter Configuration Full details here: Technical Configuration chapter in User Guide 1. Open the TalkAnytime program: Start | TalkAnytime xxx | Configuration. Note: If you used the “Work-Around” on page 27 to operate using the TalkAnytime web GUI only, skip to step 4E. 2. Go to Configuration | Ethernet/IP. Enter the IP parameters for your TalkAnytime unit. Activate Packet Prioritization (802.1p) if desired.
Phone/IP Starter Config. TalkAnytime Quick Start Instructions Phone/IP Starter Configuration (continued) 8. Go to Configuration | Regional Parameters. In the Country Selection for Built-In Modem field (dropdown list), select the country that best fits your situation. (This may not be the same as your selection for the Country/Region field. The selections in the Country Selection for Built-In Modem field entail more detailed groupings of telephony parameters than do the Country/Region values.) Click OK. 9.
TalkAnytime Quick Start Instructions Phonebook Configuration Inbound Phonebook 1. Open the TalkAnytime program. ( Start | TalkAnytime xxx | Configuration ) 2. Go to Phone Book | Inbound Phonebook | Add Entry. 3. In the “Remove Prefix” field, enter the PBX extension to which you want to direct the incoming TalkAnytime calls. 4. In the “Add Prefix” field, enter the same digits as were entered in the “Remove Prefix” field. 5. In the “Channel Number” field, enter “Hunting.
URL Configuration TalkAnytime Quick Start Instructions TalkAnytime URL Configuration End users will access the TalkAnytime by clicking on an icon on a web site. The web server must include a URL link expression that not only directs the caller to the TalkAnytime unit but also specifies values for several other parameters (four parameters are required; two are optional). The general form of the URL expression is as follows: TalkAnytime URL Command Line http://a.b.c.d/tat.
TalkAnytime Quick Start Instructions URL Configuration TalkAnytime URL Command Line (cont’d) http://a.b.c.d/tat.cgi?Service=string1&Protocol=n&Codec=q&SC=w &Packetization=y&Digits=z Configuration Parameter Involved Packetization Digits allowed variant of tat.cgi? Note: Portion of URL in question Comment where y is a variable; Values: 30, 60, 90, & 120 (for G723); 10, 20, 30, 40, 50, 60, 70, 80, & 90 (for G711A & G711U). where z is a variable; Values: Yes, No Optional parameter.
End-User’s Perspective TalkAnytime Quick Start Instructions TalkAnytime System Examples Introduction The following example shows how the TalkAnytime unit operates in a specific telecommunications system. Home PC User A Command PC Whirlygig Gadget Company Offices Talk Anytime TA2410 T1 Ethernet LAN IVR Internet Web Server PBX PSTN x7301 x8651 Comblasticator Specialist x7302 MIC SPKR Home PC User B x8652 Zanfraditron Specialist Customer Service Dept. Sales Dept.
TalkAnytime Quick Start Instructions End-User’s Perspective Calls into a Phone Pool User-A Calls Sales Department. The drawing below shows a call coming into the Whirlygig Sales Department from a prospective customer. The PBX is set up to ‘hunt’ among a group of extensions allotted to the Sales Department. The TalkAnytime unit directs calls originating through the Whirlygig web server to the PBX and into the phone pool of sales representatives.
End-User’s Perspective TalkAnytime Quick Start Instructions Technical Configuration for Phone Pool Call 38
TalkAnytime Quick Start Instructions End-User’s Perspective Calls to Specific Extensions Through an IVR User-B Calls Customer Service Specialist. The drawing below shows a call coming into a particular product specialist in the Whirlygig Customer Service Department from customer concerned about a “Zanfraditron” device (a fictional product contrived for this example). The PBX is equipped with an IVR (which produces outgoing messages and allows DTMF in return from the caller) at extension 8600.
End-User’s Perspective TalkAnytime Quick Start Instructions Technical Configuration for Specific Extension Calls via IVR Alternative Method to Access Multiple Extensions. In this example, we used an IVR to allow access to various extensions of the PBX. Specifically, the end-user used the TalkAnytime keypad to dial digits in response to instructions given in the IVR’s outgoing message.
TalkAnytime Quick Start Instructions End-User’s Perspective Inbound Phonebook List for Entire Example System The three uses of the TalkAnytime described here can be implemented simultaneously in a single system. Each type of use entails its own entry in the Phonebook. The resulting phonebook list is shown below.
End-User’s Perspective TalkAnytime Quick Start Instructions Calls by Trusted Party into PBX and Beyond Employee Accesses PSTN of Home City Thru PBX. The drawing below shows a trusted party using TalkAnytime to access the PSTN of the company’s home office and, from there, to make a call to his home residence. In this case, the caller does not need to surf to the company’s home page to begin.
TalkAnytime Quick Start Instructions End-User’s Perspective Technical Configuration for Trusted-Party Calling Through PBX How Web Site Must Be Configured The webmaster must make several preparations for the TalkAnytime.
Website Configuration TalkAnytime Quick Start Instructions Graphic File for Mouse-Over Targeting. Any file will suffice. Typically the graphic image would include identify the department or product name associated with the call. For example, a web site might use separate graphic files to direct calls concerning various product lines or specially reduced-price products or promotions.
TalkAnytime Quick Start Instructions Website Configuration These are HTML expressions needed to insert the graphics onto the web site. 
Qualifications Query Window.
URL Configuration TalkAnytime Quick Start Instructions Connectivity Test The procedures “Phone/IP Starter Configuration” and “Phonebook Starter Configuration” must be completed before you can do this procedure. 1. The setup for testing connectivity is shown below. The settings in the T1/E1 Parameters screen must be made to fit your PBX and overall system.
TalkAnytime Quick Start Instructions Troubleshooting Troubleshooting If you cannot establish voice connectivity between the Command PC and the TalkAnytime, follow the steps below to determine the problem. 1. Ping the TalkAnytime unit to confirm connectivity to the network. 2. Verify the connections at the TalkAnytime unit, hub, and PC. Check cabling. Are connections well seated? To correct receptacle? Are the LNK LEDs on on both the TalkAnytime unit and the PC’s network card lit? 3.
Chapter 3: Mechanical Installation and Cabling 48
TalkAnytime User Guide Mechanical Installation & Cabling Introduction The TA2410 and TA3010 units are heavy enough to require two able-bodied persons to participate when installing one of these units in a rack. Please read the safety notices before beginning installation. Safety Warnings Lithium Battery Caution A lithium battery on the voice/fax channel board provides backup power for the timekeeping capability. The battery has an estimated life expectancy of ten years.
Mechanical Installation & Cabling TalkAnytime User Guide Unpacking the TA-2410/3010 TalkAnytime Unit TalkAnytime TalkAnytime R R Cabling Guide Figure 3-1: Unpacking the TA-2410/3010 50
TalkAnytime User Guide Mechanical Installation & Cabling Rack Mounting Instructions for TA2410 & TA3010 The TalkAnytime units can be mounted in an industry-standard EIA 19-inch rack enclosure, as shown in Figure 3-2. Figure 3-2: Rack-Mounting (TA2410 or TA3010) Safety Recommendations for Rack Installations Ensure proper installation of the unit in a closed or multi-unit enclosure by following the recommended installation as defined by the enclosure manufacturer.
Mechanical Installation & Cabling TalkAnytime User Guide When mounting the equipment in the rack, make sure mechanical loading is even to avoid a hazardous condition, such as loading heavy equipment in rack unevenly. The rack used should safely support the combined weight of all the equipment it supports. Ensure that the mains supply circuit is capable of handling the load of the equipment.
TalkAnytime User Guide Mechanical Installation & Cabling Cabling Procedure for TA-2410/3010 Cabling involves connecting the TalkAnytime unit to your telephone equipment, command computer, your network (WAN or LAN), to power, and to earth ground. 1. Connect the power cord supplied with your TalkAnytime unit to a live AC outlet and to the power connector on the back of the TalkAnytime unit as shown at top right in Figure 3-5.
Mechanical Installation & Cabling DIGITAL VOICE TRUNK DIGITAL VOICE COMMAND TalkAnytime User Guide ETHERNET COMMAND 10 BASET RS232 ETHERNET COMMAND Grounding Screw MODEM Telco POTS Line Figure 3-6. TA-2410/3010 TalkAnytime Connections for Remote Config Modem & GND 5. Ensure that the TalkAnytime unit is properly connected to earth ground.
TalkAnytime User Guide Mechanical Installation & Cabling 6. Turn on power to the TalkAnytime unit by placing the ON/OFF switch on the back panel to the ON position. Wait for the Boot LED on the TalkAnytime unit to go off before proceeding. This may take a few minutes. Proceed to Chapter 4 to load the TalkAnytime software.
Chapter 4: Software Installation 56
TalkAnytime User Guide Software Installation Introduction Configuring software for your TalkAnytime unit entails four tasks: (1) loading the software onto the command PC (this is “Software Installation and is discussed in this chapter), (2) setting values for telephony and IP parameters that will fit your system (this is “Technical Configuration” and it is discussed in Chapter 5), (3) establishing a “phonebook” that contains routing instructions and corresponding dialing patterns for TalkAnytime calls (th
TalkAnytime® User Guide Software Installation 3. When the Multi-Tech Installation CD dialog box appears, click the Install Software icon. 4. A ‘welcome’ screen appears. Press Enter or click Next to continue.
TalkAnytime User Guide Software Installation 5. Follow the on-screen instructions to install your TalkAnytime software. The first screen asks you to choose the folder location of the files of the TalkAnytime software. Choose a location and click Next.
TalkAnytime® User Guide Software Installation 6. At the next screen, you must select a program folder location for the TalkAnytime software program icon. Click Next. Transient progress screens will appear while files are being copied. 7. A completion screen will appear. Click Finish.
TalkAnytime User Guide Software Installation 8. When setup of the TalkAnytime software is complete, you will be prompted to run the TalkAnytime software to configure the TalkAnytime unit. Software installation is complete at this point. You may proceed with Technical Configuration now or not, at your convenience. Technical Configuration instructions are in the next chapter of this manual.
TalkAnytime® User Guide Software Installation Un-Installing the TalkAnytime Configuration Software 1. To un-install the TalkAnytime configuration software, go to Start | Programs and locate the entry for the TalkAnytime program. Select Uninstall.
TalkAnytime User Guide Software Installation 2. You will be asked to shut down other applications while uninstalling the TalkAnytime software. 3. Two confirmation screens will appear. Click Yes and OK when you are certain you want to continue with the uninstallation process. 4. A special warning message similar to that shown below will appear concerning the TalkAnytime software’s “.bin” file. Click Yes.
TalkAnytime® User Guide Software Installation 5. A completion screen will appear. Click Finish.
Chapter 5: Technical Configuration 65
Technical Configuration TalkAnytime User Guide Configuring the TalkAnytime When you begin using the TalkAnytime unit, you must (A) decide which graphic user interface (GUI) to use (there is a Windows GUI and a web-based GUI, and both can be accessed remotely), (B) set values for two broad groups of configuration parameters on the TalkAnytime unit (technical configuration parameters and phone book configuration parameters, both described below), and (C) complete the setup of the TalkAnytime unit for its in
TalkAnytime User Guide Technical Configuration includes describes several attributes of the TalkAnytime service. That link will involve a graphics file that will be used as an icon. The graphics file must be listed on the web page in a mouse-related command. TalkAnytime also requires that several operating parameters be specified in a short Java script command line.
Technical Configuration TalkAnytime User Guide T1 Telephony Parameters (for TA2410) The following parameters must be known about the PBX or telco central office equipment to which the T1 TalkAnytime unit will connect: T1 Phone Parameters Ask phone company or PBX maintainer. # Info needed to operate: TA2410 T1 Parameters: Record for this TalkAnytime unit.
TalkAnytime User Guide Technical Configuration E1 Telephony Parameters (for TA3010) The following parameters must be known about the PBX or telco central office equipment to which the E1 TalkAnytime unit will connect: E1 Phone Parameters Ask phone company or PBX maintainer. # Info needed to operate: TA3010 E1 Parameters: Record for this TalkAnytime unit.
Technical Configuration TalkAnytime User Guide Config Info CheckList Type of Config Info Gathered TalkAnytime Configuration screen on which to enter Config Info √ IP info for TalkAnytime unit ● IP address ● Gateway ● DNS IP (if used) ● 802.
TalkAnytime User Guide Technical Configuration Local Configuration Procedure (Summary) After the TalkAnytime configuration software has been installed in the ‘Command’ PC (which is connected to the TalkAnytime unit), several steps must be taken to configure the TalkAnytime unit to function in its specific setting. Although the summary below includes all of these steps, some are optional. 1. Check Power and Cabling. 2. Start TalkAnytime Configuration Program. 3. Confirm Connection. 4.
Technical Configuration TalkAnytime User Guide Local Configuration Procedure (Detailed) You can begin the configuration process as a continuation of the TalkAnytime software installation. You can establish your configuration or modify it at any time by launching the TalkAnytime program from the Windows Start menu. 1. Check Power and Cabling.
TalkAnytime User Guide Technical Configuration 3. Confirm Connection. If the TalkAnytime unit is set for an available COM port and is correctly cabled to the PC, the TalkAnytime main screen will appear. (If the main screen appears grayed out and seems inaccessible, go to step 4.) In the lower left corner of the screen, the connection status of the TalkAnytime will be displayed. The messages in the lower left corner will change as detection occurs.
Technical Configuration TalkAnytime User Guide 4. Solving Common Connection Problems. A. Fixing a COM Port Problem. If the TalkAnytime main screen appears but is grayed out and seems inaccessible, the COM port that was specified for its communication with the PC is unavailable and must be changed. An error message will appear.
TalkAnytime User Guide Technical Configuration Generally, you can reach the dialog box for these parameter groups in one of four ways: pulldown menu, toolbar icon, keyboard shortcut, or sidebar. 6. Set Ethernet/IP Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar. Accessing “Ethernet/IP Parameters” Pulldown Icon Shortcut Sidebar Ctrl + Alt + I In each field, enter the values that fit your particular network.
Technical Configuration TalkAnytime User Guide The Ethernet/IP Parameters fields are described in the tables and text passages below. Note that both DiffServ parameters (Call Control PHB and VoIP Media PHB) must be set to zero if you enable Packet Prioritization (802.1p). Nonzero DiffServ values negate the prioritization scheme. Field Name Values Ethernet/IP Parameter Definitions Description Ethernet Parameters Packet Prioritization (802.1p) Y/N Frame Type Type II, SNAP 802.
TalkAnytime User Guide Technical Configuration Ethernet/IP Parameter Definitions (cont’d) Field Name Values Description IP Parameter fields Gateway Name alphanumeric Descriptor of current voip unit to distinguish it from other units in system. Enable DHCP Y/N Dynamic Host Configuration Protocol is a method for disabled by default assigning IP address and other IP parameters to computers on the IP network in a single message with great flexibility.
Technical Configuration TalkAnytime User Guide The IP Datagram with Header, Its Type-of-Service field, & DiffServ bits => 0 VERS 4 HLEN 8 16 19 24 31 TOTAL LENGTH TYPE OF SERVICE FLAGS IDENTIFICATION FRAGMENT OFFSET TIME TO LIVE PROTOCOL HEADER CHECKSUM SOURCE IP ADDRESS DESTINATION IP ADDRESS IP OPTIONS (if any) PADDING … end of header DATA … The TOS field consists of eight bits, of which only the first six are used. These six bits are called the “Differentiated Service Codepoint” or DSCP bits.
TalkAnytime User Guide Technical Configuration About Service Records An SRV record holds the following information: • Service: the symbolic name of the desired service. • Protocol: this is usually either TCP or UDP. • Domain name: the domain for which this record is valid. • TTL: standard DNS time to live field. • Class: standard DNS class field (this is always IN). • Priority: the priority of the target host. • Weight: A relative weight for records with the same priority.
Technical Configuration TalkAnytime User Guide 8. Set Voice/FAX Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar.
TalkAnytime User Guide Technical Configuration In each field, enter the values that fit your particular network.
Technical Configuration TalkAnytime User Guide Note that Voice/FAX parameters are applied on a channel-by-channel basis. However, once you have established a set of Voice/FAX parameters for a particular channel, you can apply this entire set of Voice/FAX parameters to another channel by using the Copy Channel button and its dialog box. To copy a set of Voice/FAX parameters to all channels, select “Copy to All” and click Copy.
TalkAnytime User Guide Technical Configuration The Voice/FAX Parameters fields are described in the tables below. Field Name Default Select Channel Copy Channel Voice Gain Input Gain Voice/Fax Parameter Definitions Values Description -When this button is clicked, all Voice/FAX parameters are set to their default values. 1-24 (2410) Channel to be configured is selected here.
Technical Configuration TalkAnytime User Guide Voice/Fax Parameter Definitions (cont’d) Coder Parameters Coder Manual or Automatic Selected Coder Max bandwidth (coder) G.711 a/u law 64 kbps; G.726, @ 16/24/32 /40 kbps; G.727, @ nine bps rates; G.723.1 @ 5.3 kbps, 6.3 kbps; G.729, 8kbps; Net Coder @ 6.4, 7.2, 8, 8.8, 9.6 kbps 11 – 128 kbps Determines whether selection of coder is manual or automatic.
TalkAnytime User Guide Technical Configuration Field Name Values Dynamic Jitter Buffer Dynamic Jitter Buffer Minimum Jitter Value 60 to 400 ms Voice/Fax Parameter Definitions (cont’d) ) Description Dynamic Jitter defines a minimum and a maximum jitter value for voice communications. When receiving voice packets from a remote source, varying delays between packets may occur due to network traffic problems. This is called Jitter. To compensate, the TalkAnytime unit uses a Dynamic Jitter Buffer.
Technical Configuration TalkAnytime User Guide Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Auto Disconnect Automatic Disconnection -- The Automatic Disconnection group provides four options which can be used singly or in any combination. Jitter Value 1-65535 milliseconds The Jitter Value defines the average inter-arrival packet deviation (in milliseconds) before the call is automatically disconnected. The default is 300 milliseconds.
TalkAnytime User Guide Technical Configuration 9. Set T1/E1/ISDN Parameters. This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar.
Technical Configuration TalkAnytime User Guide In each field, enter the values that fit your particular network.
TalkAnytime User Guide Technical Configuration T1 Parameters. The parameters applicable to T1 and their values are shown in the figure below. These T1 Parameter fields are described in the tables that follow.
Technical Configuration TalkAnytime User Guide T1 Parameter Definitions Field Name Values Description T1/E1/ISDN T1 North American digital telephony standard. Long-Haul Mode Y/N In Long-Haul Mode, the TalkAnytime automatically recovers received signals as low as –36 dB. The maximum reachable length with 22 AWG cable is 2000 meters. When Long-Haul Mode is disabled, signals as low as –10 dB can be received. Default: disabled. CRC Check Y/N When enabled, allows generation and checking of CRC bits.
TalkAnytime User Guide Technical Configuration For TalkAnytime units, supervision of CAS protocols is supported only forFXS Ground Start and FXS Loop Start. The parameters described in the following table for FXS Ground Start also apply to FXS Loop Start.
Technical Configuration Field Name TalkAnytime User Guide T1 Parameter Definitions (cont’d) Values Description FXS Ground/Loop Start Supervision Parameters Tone Detection (Enable) Y/N After a specified tone (chosen from the Available Tones list) coming from the PBX is stopped, the FXS interface will send the ‘connect’ signal to the calling party. Available Tones (List) Busy Tone, Dial List from which tones can be chosen to signal call answer.
TalkAnytime User Guide Technical Configuration T1 Parameter Definitions (cont’d) Field Name Values Description ISDN Parameters Country see table, later this chapter Country in which TalkAnytime is operating with ISDN. Operator see table, later this chapter Indicates phone switch manufacturer/model or refers to telco so as to specify the switching system in question. ISDN is implemented somewhat differently in different switches. Note on Country & Operator options.
Technical Configuration Field Name TalkAnytime User Guide Values T1 Parameter Definitions (cont’d) Description General T1/E1/ISDN Parameters Line Build Out 0 dB, -7.5 dB, -15 dB, -22.5 dB To reduce the crosstalk on received signals, a transmit attenuator can be placed in the data path. Transmit attenuation is selectable. Default: O dB Pulse Shape Level 0 to 40 Meters 40 to 81 m 81 to 122 m 122 to 162 m 162 to 200 m Refers to length of cable between TalkAnytime and PBX/telco in meters.
TalkAnytime User Guide Technical Configuration T1 Parameter Definitions (cont’d) Field Name Values Description Line Coding AMI / B8ZS Match to PBX or telco. PCM Law A-Law/Mu-Law Match to PBX or telco. “ Mu-law” is analog-to-digital compression/expansion standard used in North America. “A-law” is European standard.
Technical Configuration TalkAnytime User Guide E1 Parameters. The parameters applicable to E1 and their values are shown in the figure below. These E1 Parameter fields are described in the tables that follow.
TalkAnytime User Guide Technical Configuration E1 Parameter Definitions Field Name Values Description T1/E1/ISDN E1 European standard. Long-Haul Mode Y/N In Long-Haul Mode, the TalkAnytime automatically recovers received signals as low as –36 dB. The maximum reachable length with 22 AWG cable is 2000 meters. When Long-Haul Mode is disabled, signals as low as –10 dB can be received. Default: disabled. CRC Check -- Not applicable to E1.
Technical Configuration TalkAnytime User Guide The values in the table below apply to both the FXS Ground Start CAS protocol and the FXS Loop Start CAS protocol. E1 Parameter Definitions Field Name Values Description FXS Ground/Loop Start Supervision Parameters Answer Delay (Enable) Y/N When this option is selected, the FXS interface sends the connection notice to the calling party only when the Answer Delay Timer expires.
TalkAnytime User Guide Technical Configuration E1 Parameter Definitions (cont’d) Field Name Values Description FXS Ground/Loop Start Supervision Parameters Tone Detection (Enable) Y/N After a specified tone (chosen from the Available Tones list) coming from the PBX is stopped, the FXS interface will send the ‘connect’ signal to the calling party. Available Tones (List) Busy Tone, Dial List from which tones can be chosen to signal call answer.
Technical Configuration TalkAnytime User Guide E1 Parameter Definitions (cont’d) Field Name Values Description ISDN Parameters Country see table, later this chapter Country in which TalkAnytime is operating with ISDN. Operator see table, later this chapter Indicates phone switch manufacturer/model or refers to telco so as to specify the switching system in question. ISDN is implemented somewhat differently in different switches. Note on Country & Operator options.
TalkAnytime User Guide Field Name Technical Configuration Values E1 Parameter Definitions (cont’d) Description General E1/E1/ISDN Parameters Line Build Out 0 dB, -7.5 dB, -15 dB, -22.5 dB To reduce the crosstalk on received signals, a transmit attenuator can be placed in the data path. Transmit attenuation is selectable. Default: O dB Pulse Shape Level 0 to 40 Meters 40 to 81 m 81 to 122 m 122 to 162 m 162 to 200 m Refers to length of cable between TalkAnytime and PBX/telco in meters.
Technical Configuration TalkAnytime User Guide E1 Parameter Definitions (cont’d) Field Name Values Description Line Coding AMI / B8ZS Match to PBX or telco. PCM Law A-Law/Mu-Law Match to PBX or telco. “ Mu-law” is analog-to-digital compression/expansion standard used in North America. “A-law” is European standard.
TalkAnytime User Guide Technical Configuration 10. Set ISDN Parameters (if applicable). These parameters are accessible in the T1/E1/ISDN Parameters screen. If your T1 or E1 phone line is a Primary Rate Interface ISDN line, enable ISDN-PRI and set it for the particular implementation of ISDN that your telco uses. The ISDN types supported by the digital TalkAnytime units (at press time) are listed below, organized by country.
Technical Configuration TalkAnytime User Guide 11. Set Regional Parameters (Phone Signaling Tones & Cadences). This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar. Accessing “Regional Parameters” Pulldown Icon Shortcut Sidebar Ctrl + R The Regional Parameters screen will appear. For the country selected, the standard set of frequency pairs will be listed for dial tone, busy tone, ‘unobtainable’ tone (fast busy or trunk busy), ring tone, and other, more specialized tones.
TalkAnytime User Guide Technical Configuration Country Selection for Built-In Modem field (drop-down list), select the country that best fits your situation. This may not be the same as your selection for the Country/Region field. The selections in the Country Selection for Built-In Modem field entail more detailed groupings of telephony parameters than do the Country/Region values. In each field, enter the values that fit your particular system.
Technical Configuration TalkAnytime User Guide Field Name Values Country/ Region USA, Japan, UK, Custom Note: “Survivability” tone indicates a special type of call-routing redundancy & applies to MultiVantage voip units only.
TalkAnytime User Guide Field Name Technical Configuration Values “Regional Parameter” Definitions (cont’d) Description Standard Tones fields (cont’d) Gain 1 gain in dB +3dB to –31dB and “mute” setting Amplification factor of lower frequency of pair. This applies to the dial, ring, busy and ‘unobtainable’ tones that the TalkAnytime unit outputs as audio to the FXS, FXO, or E&M port. Default: -16dB Gain 2 gain in dB +3dB to –31dB and “mute” setting Amplification factor of higher frequency of pair.
Technical Configuration Field Name Country Selection for Built-In Modem TalkAnytime User Guide Values “Regional Parameter” Definitions (cont’d) Description country name TalkAnytime units include a built-in modem. The administrator can dial into this modem to configure the TalkAnytime unit remotely. The country name values in this field set telephony parameters that allow the modem to work in the listed country. This value may be different than the Country/Region value.
TalkAnytime User Guide Technical Configuration 11. Set Custom Tones and Cadences (optional). The Regional Parameters dialog box has a secondary dialog box that allows you to customize DTMF tone pairs to create unique ring-tones, dial-tones, busytones or “unobtainable” tones (fast busy signal) or “re-order” tones (telling the user that she must hang up an off-hook phone) or “survivability” tones (an indication of call-routing redundancy) for your system.
Technical Configuration TalkAnytime User Guide The Custom Tone-Pair Settings fields are described in the table below. Custom Tone-Pair Settings Definitions Field Name Values Description Tone Pair dial tone, busy tone, ring tone, ‘unobtainable’ tone, survivability tone, re-order tone Identifies the type of telephony signaling tone for which frequencies are being specified. TONE PAIR VALUES About Defaults: US telephony values are used as defaults on this screen.
TalkAnytime User Guide Technical Configuration 12. Set SMTP Parameters (Log Reports by Email). The SMTP Parameters screen is applicable when the administrator has chosen to receive log reports by email (this is done by selecting the “SMTP” checkbox in the Others screen and selecting “Enable SMTP” in the SMTP Parameters screen.). The SMTP Parameters screen can be reached by pulldown menu, keyboard shortcut, or sidebar.
Technical Configuration TalkAnytime User Guide The SMTP Parameters screen is shown below “SMTP Parameters” Definitions Description Field Name Values Enable SMTP Y/N In order to send log reports by email, this box must be checked. However, to enable SMTP functionality, you must also select “SMTP” in the Logs screen. Requires Authentication Y/N If this checkbox is checked, the TalkAnytime unit will send Authentication information to the SMTP server.
TalkAnytime User Guide Technical Configuration . “SMTP Parameters” Definitions (cont’d) Field Name Values Description Password alphanumeric Login password for TalkAnytime unit’s email account. Mail Server IP Address n.n.n.n for n= 0 to 255 This is the mail server’s IP address. This mail server must be accessible on the IP network to which the TalkAnytime unit is connected. Port Number 25 25 is a standard port number for SMTP.
Technical Configuration TalkAnytime User Guide The SMTP Parameters dialog box has a secondary dialog box, Custom Fields, that allows you to customize email log messages for the TalkAnytime unit. The TalkAnytime software logs data about many aspects of the call traffic going through the TalkAnytime unit. The Custom Fields screen lets you pick which aspects will be included in the email log reports. “Custom Fields” Definitions Field Description Select All Log report to include all fields shown.
TalkAnytime User Guide Technical Configuration “Custom Fields” Definitions (cont’d) Field Description Field Description Bytes Sent Packets Lost Total bytes sent in call. Bytes Received Coder Total bytes received in call. Outbound Digits Received The DTMF dialing digits received by this gateway from the remote gateway presuming that DTMF is set to "Out of Band." Successful or unsuccessful. Prefix Matched Indicates call’s originating party.
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TalkAnytime User Guide Technical Configuration 13. Set Log Reporting Method. The Logs screen lets you choose how the Administrator (or webmaster) will receive log reports about the TalkAnytime unit’s performance and the phone call traffic that is passing through it. Log reports can be received in one of two ways: A. in the TalkAnytime program (GUI), or B. via email (SMTP).
Technical Configuration TalkAnytime User Guide Field Name Values Enable Console Messages Y/N Filters (button) Turn Off Logs Logs Buttons GUI SMTP “Logs” Screen Definitions Description Allows TalkAnytime debugging messages to be read via a basic terminal program like HyperTerminal ™ or equivalent. Normally, this should be disabled because it uses TalkAnytime processing resources. Console messages are meant for tech support personnel.
TalkAnytime User Guide Technical Configuration To customize console messages by category and/or by channel, click on “Filters” and use the Console Messages Filters Settings screen.
Technical Configuration TalkAnytime User Guide 14. Set Baud Rate. The Connection option in the sidebar menu has a “Settings” item that includes the baud-rate setting for the COM port of the computer running the TalkAnytime software. First, it is important to note that the default COM port established by the TalkAnytime program is COM1. Do not accept the default value until you have checked the COM port allocation on your PC.
TalkAnytime User Guide Technical Configuration This screen presents vital system information at a glance. Its primary use is in troubleshooting. System Information Parameter Definitions Field Name Values Description Boot Version nn.nn Indicates the version of the code that is used at the startup (booting) of the TalkAnytime. The boot code version is independent of the software version. Firmware Version alphanumeric Indicates version of TalkAnytime firmware.
Technical Configuration TalkAnytime User Guide The frequency with which the System Information screen is updated is determined by a setting in the Logs screen. 16. Saving the TalkAnytime Configuration. When values have been set for all of the TalkAnytime unit’s various operating parameters, click on Save Setup in the sidebar. 17. Creating a User Default Configuration.
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Phonebook & URL Configuration TalkAnytime User Guide Introduction After the TalkAnytime Configuration software has been installed and the unit has been configured with respect to IP address and telephony interface, etc.
TalkAnytime User Guide PhoneBook & URL Configuration 1. Select Inbound PhoneBook | List Entries. Click Add. 2. The Add/Edit Inbound PhoneBook screen appears.
Phonebook & URL Configuration TalkAnytime User Guide Enter Inbound PhoneBook data for your TalkAnytime unit. The fields of the Add/Edit Inbound PhoneBook screen are described in the table below. Add/Edit Inbound Phone Book: Field Definitions Field Name Values Accept Any Number Values: Y/N Description Description: When checked, “Any Number” appears as the value in the Remove Prefix field. When no external routing device is used.
TalkAnytime User Guide PhoneBook & URL Configuration TalkAnytime URL Configuration End users will access the TalkAnytime by clicking on an icon on a web site. The web server must include a URL link expression that not only directs the caller to the TalkAnytime unit but also specifies values for several other parameters (four parameters are required; two are optional). The general form of the URL expression is as follows: TalkAnytime URL Command Line http://a.b.c.d/tat.
Phonebook & URL Configuration TalkAnytime User Guide TalkAnytime System Examples Introduction The following example shows how the TalkAnytime unit operates in a specific telecommunications system. Home PC User A Command PC Whirlygig Gadget Company Offices Talk Anytime TA2410 T1 Ethernet LAN IVR Internet PBX Web Server PSTN x7301 x8651 Comblasticator Specialist x7302 MIC x8652 Zanfraditron Specialist SPKR Home PC User B Customer Service Dept. Sales Dept.
TalkAnytime User Guide PhoneBook & URL Configuration Calls into a Phone Pool User-A Calls Sales Department. The drawing below shows a call coming into the Whirlygig Sales Department from a prospective customer. The PBX is set up to ‘hunt’ among a group of extensions allotted to the Sales Department. The TalkAnytime unit directs calls originating through the Whirlygig web server to the PBX and into the phone pool of sales representatives.
Phonebook & URL Configuration TalkAnytime User Guide Technical Configuration for Phone Pool Call 130
TalkAnytime User Guide PhoneBook & URL Configuration Calls to Specific Extensions Through an IVR User-B Calls Customer Service Specialist. The drawing below shows a call coming into a particular product specialist in the Whirlygig Customer Service Department from customer concerned about a “Zanfraditron” device (a fictional product contrived for this example). The PBX is equipped with an IVR (which produces outgoing messages and allows DTMF in return from the caller) at extension 8600.
Phonebook & URL Configuration TalkAnytime User Guide Technical Configuration for Specific Extension Calls via IVR Alternative Method to Access Multiple Extensions. In this example, we used an IVR to allow access to various extensions of the PBX. Specifically, the end-user used the TalkAnytime keypad to dial digits in response to instructions given in the IVR’s outgoing message.
TalkAnytime User Guide PhoneBook & URL Configuration Inbound Phonebook List for Example System The three uses of the TalkAnytime described here can be implemented simultaneously in a single system. Each type of use entails its own entry in the Phonebook. The resulting phonebook list is shown below. Alternative Method to Access Multiple Extensions. In this example, we used an IVR to allow access to various extensions of the PBX.
Phonebook & URL Configuration TalkAnytime User Guide User’s Perspective of TalkAnytime For end-users TalkAnytime is an opportunity to conduct a toll-free voice call directly from their computers. The process begins when a user responds to a “click-to-talk” opportunity on a web site. In the example shown here, the user can click on a rectangular icon to speak to a sales agent or on a diamond-shaped icon to speak to a customer service representative.
TalkAnytime User Guide PhoneBook & URL Configuration These are the requirements: User PC Requirements for TalkAnytime Category Requirement Operating System Windows 98 or Windows XP Browser Internet Explorer 5.0 or higher Audio Hardware Microphone & Speaker (in any form) O.S. Settings Headset or microphone/speaker combo must be activated and not pre-empted by any other audio hardware or software.
Phonebook & URL Configuration TalkAnytime User Guide Installing the TalkAnytime Applet. Next the TalkAnytime applet program will begin downloading into the user’s computer. This occurs each time TalkAnytime is used. (The applet does not remain available on the user’s computer for future uses.) During the download, the following screen will appear. When the download of the TalkAnytime applet is complete, a message will appear indicating that a second download may be necessary.
TalkAnytime User Guide PhoneBook & URL Configuration A Security Warning screen will appear to confirm the download. Popup Blocking. If the TalkAnytime URL is set to “Digits = Yes,” which brings up a keypad for the user to dial specific extensions on the host PBX, then Popup Blocking must be disabled in the user’s Internet Explorer, at least for the IP address on which the TalkAnytime unit is operating.
Phonebook & URL Configuration TalkAnytime User Guide During the Call. When this download is complete and the Popup Blocking issue (if any) has been resolved, the TalkAnytime voice session will begin. During the speech session, the graphic representation will be different. Disconnection. At the end of the call, the user should click on the Disconnect button to end the connection. The applet screen will change accordingly. Ending the Session.
TalkAnytime User Guide PhoneBook & URL Configuration How Web Site Must Be Configured The webmaster must make several preparations for the TalkAnytime.
Phonebook & URL Configuration TalkAnytime User Guide These are HTML expressions needed to insert the graphics onto the web site. 
Qualifications Query Window.
TalkAnytime User Guide PhoneBook & URL Configuration The following is a JavaScript command that would create such a graphical qualifications query window. function confirmTalkAnytime() { if(confirm("TalkAnytime®, the communication service that allows you to talk to your \n" + "whirlygig representative via your Internet connection, requires a \n" + "headset/microphone-equipped, multimedia computer running Internet Explorer \n" + "5.0 or higher.
Phonebook & URL Configuration TalkAnytime User Guide Help Documents for End-Users MultiTech has provided documents in PDF format to explain to end-users the operating requirements of TalkAnytime. There are three of these files (one for calling into phone pools, a second for incoming calls to specific extensions, and a third for trusted users/employees who are granted access to the PBX via the TalkAnytime. These files are included on the TalkAnytime product CD.
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TalkAnytime User Guide Operation & Maintenance Operation and Maintenance Although most Operation and Maintenance functions of the software are in the Statistics group of screens, an important summary appears in the System Information of the Configuration screen group. System Information screen This screen presents vital system information at a glance. Its primary use is in troubleshooting.
Operation and Maintenance TalkAnytime User Guide System Information Parameter Definitions Field Name Values Description Boot Version nn.nn alphanumeric Indicates the version of the code that is used at the startup (booting) of the TalkAnytime. The boot code version is independent of the software version. Firmware Version nn.nn.nn alphanumeric Indicates the version of the TalkAnytime firmware. Configuration Version nn.nn. nn.
TalkAnytime User Guide Operation & Maintenance The frequency with which the System Information screen is updated is determined by a setting in the Logs screen 147
Operation and Maintenance TalkAnytime User Guide Statistics Screens Ongoing operation of the TalkAnytime unit can be monitored for performance using the Statistics functions of the TalkAnytime software. About Call Progress Accessing Call-Progress Statistics Channel Icons (Main Screen Lower Left) Pulldown Shortcut In the web GUI, call progress details can be viewed by clicking on an icon (one for each channel) arranged similarly on the webbrowser screen.
TalkAnytime User Guide Operation & Maintenance Field Name Call Progress Details: Field Definitions Values Description Channel 1-n Number of data channel or time slot on which the call is carried. This is the channel for which call-progress details are being viewed. Call Details Duration Hours: Minutes: Seconds The length of the call in hours, minutes, and seconds (hh:mm:ss). Mode Voice or FAX Indicates whether the call being described was a voice call or a FAX call. Voice Coder G.723, G.
Operation and Maintenance TalkAnytime User Guide Call Progress Details: Field Definitions (cont’d) DTMF/Other Details Field Name Values Description Prefix Matched specified dialing digits Displays the dialed digits that were matched to a phonebook entry. Outbound Digits Sent 0-9, #, * The digits transmitted by the TalkAnytime to the PBX/telco for this call.
TalkAnytime User Guide Operation & Maintenance About Logs Accessing “Statistics: Logs” Pulldown Icon Shortcut Ctrl + O The Logs Screen 151 Sidebar
Operation and Maintenance TalkAnytime User Guide Logs Screen Details: Field Definitions (cont’d) Field Name Values Description Log # column 1 or higher All calls are assigned an event number in chronological order, with the most recent call having the highest event number. Start Date,Time column dd:mm:yyyy hh:mm:ss The starting time of the call (event). The date is presented as a day expression of one or two digits, a month expression of one or two digits, and a four-digit year.
TalkAnytime User Guide Operation & Maintenance Logs Screen Details: Field Definitions (cont’d) Field Name Values Description Call Details (cont’d) FROM Details Gateway Name IP Address Options alphanumeric string x.x.x.x, where x has a range of 0 to 255 FEC, SC Identifier for the VOIP gateway that originated this call. IP address of the VOIP gateway from which the call was received. Displays VOIP transmission options used by the VOIP gateway originating the call.
Operation and Maintenance TalkAnytime User Guide About IP Statistics Pulldown Accessing IP Statistics Sidebar Shortcut Ctrl + P IP Statistics Screen 154 Icon
TalkAnytime User Guide Operation & Maintenance IP Statistics: Field Definitions . Field Name Values IP Address n.n.n.n 0 - 255 “Clear” button -- Total Packets Transmitted Received Received with Errors Description UDP versus TCP. (User Datagram Protocol versus Transmission Control Protocol). UDP provides unguaranteed, connectionless transmission of data across an IP network. By contrast, TCP provides reliable, connection-oriented transmission of data.
Operation and Maintenance TalkAnytime User Guide IP Statistics: Field Definitions (cont’d) Field Name Values Total Packets (cont’d) Received with Errors integer value UDP Packets Description Sum of data packets of all types. Total number of error-laden packets received by this VOIP gateway since the last “clearing” or resetting of the counter within the TalkAnytime software. User Datagram Protocol packets.
TalkAnytime User Guide Operation & Maintenance About Link Management The Link Management screen is essentially an automated utility for pinging endpoints on your voip network. This utility generates pings of variable sizes at variable intervals and records the response to the pings.
Operation and Maintenance Field Name Values Monitor Link fields TalkAnytime User Guide Link Management screen Field Definitions Description IP Address to Ping a.b.c.d 0-255 This is the IP address of the target endpoint to be pinged. Pings per Test 1-999 This field determines how many pings will be generated by the Start Now command. Response Timeout 500 – 5000 milliseconds The duration after which a ping will be considered to have failed.
TalkAnytime User Guide Operation & Maintenance About T1/E1 Statistics Accessing T1/E1 Statistics Pulldown Icon -- Shortcut Sidebar Ctrl + 1 The T1 Statistics screen is only accessible/applicable for the TA2410 and the E1 Statistics screen is only accessible/applicable for the TA3010.
Operation and Maintenance TalkAnytime User Guide T1 Statistics: Field Definitions Field Name Values Description Red Alarm Integer tally of alarms counted since last reset. The alarm condition declared when a device receives no signal or cannot synchronize to the signal being received. A Red Alarm is generated if the incoming data stream has no transitions for 176 consecutive pulse positions. Blue Alarm Tally since last reset.
TalkAnytime User Guide Operation & Maintenance T1 Statistics: Field Definitions (cont’d) Field Name Values Description Yellow Alarm Tally since last reset. The alarm signal sent by a remote T1/E1 device to indicate that it sees no receive signal or cannot synchronize on the receive signal. Frame Search Restart Flag [To be supplied.] Loss of MultiFrame Alignment Tally since last reset.
Operation and Maintenance TalkAnytime User Guide T1 Statistics: Field Definitions (cont’d) Field Name Values Description Bipolar Violation Integer tally of violation count since last reset. Receive Slip Tally since last reset. Two successive pulses of the same polarity have been received and these pulses are not part of zero substitution. On an AMI-encoded line, this represents a line error. On a B8ZS line, this may represent the substitution for a string of 8 zeroes.
TalkAnytime User Guide Operation & Maintenance E1 Statistics Screen E1 Statistics: Field Definitions Field Name Values Description Red Alarm Integer tally of alarms counted since last reset. The alarm condition declared when a device receives no signal or cannot synchronize to the signal being received. A Red Alarm is generated if the incoming data stream has no transitions for 176 consecutive pulse positions. Blue Alarm Tally since last reset.
Operation and Maintenance TalkAnytime User Guide E1 Statistics: Field Definitions (cont’d) Field Name Values Description Receive Timeslot 16 Alarm Indication Signal Detected alarm indication signal in timeslot 16 according to ITU-T G.775. Indicates the incoming time slot 16 contains less than 4 zeros in each of two consecutive time slot 16 multiframe periods. Transmit Line Short A short exists between the transmit pair for at least 32 consecutive pulses.
TalkAnytime User Guide Operation & Maintenance E1 Statistics: Field Definitions (cont’d) Field Name Values Description Receive Timeslot 16 Loss of MultiFrame Alignment The framing pattern '0000' in 2 consecutive CAS multiframes were not found or in all time slot 16 of the previous multiframe all bits were reset. Transmit Line Open At least 32 consecutive zeroes were transmitted. Transmit Data Underrun For use by MTS Technical Support Personnel.
Operation and Maintenance TalkAnytime User Guide TalkAnytime Program Menu Items After the TalkAnytime program is installed on the PC, it can be launched from the Programs group of the Windows Start menu ( Start | Programs | TalkAnytime ____ | … ). In this section, we describe the software functions available on this menu. Several basic software functions are accessible from the TalkAnytime software menu, as shown below.
TalkAnytime User Guide Operation & Maintenance TalkAnytime Program Menu (cont’d) Menu Selection Description Download Factory Defaults Select this to return the configuration parameters to the original factory values. Download CAS Protocol The CAS protocol code allows the digital TalkAnytime to interact properly with the PBX or central-office switch that it serves.
Operation and Maintenance TalkAnytime User Guide “Downloading” here refers to transferring program files from the PC to the nonvolatile “flash” memory of the TalkAnytime. Such transfers are made via the PC’s serial port. This can be understood as a “download” from the perspective of the TalkAnytime unit. When new versions of the TalkAnytime software become available, they will be posted on MultiTech’s web or FTP sites.
TalkAnytime User Guide Operation & Maintenance Date and Time Setup The dialog box below allows you to set the time and date indicators of the TalkAnytime system. Obtaining Updated Firmware Generally, updated firmware must be downloaded from the MultiTech web/FTP site to the user’s PC before it can be downloaded from that PC to the TalkAnytime. Note that the structure of the MultiTech web/FTP sites (www.multitech.com and ftp.multitech.com) may change without notice.
Operation and Maintenance TalkAnytime User Guide If you choose Support, you can select “TalkAnytime” in the Product Support menu and then click on Firmware to find TalkAnytime resources.
TalkAnytime User Guide Operation & Maintenance Once the updated firmware has been located, it can be downloaded from the web/ftp site using normal PC/Windows procedures. While the next 3 screens below pertain to the MVP3010 MultiVOIP which is closely related to the TalkAnytime, similar screens will appear for the TalkAnytime models described in this manual. MVP3000x.EXE from ftp.multitech.com Saving: MVP3000x.EXE from ftp.multitech.
Operation and Maintenance TalkAnytime User Guide Generally, the firmware file will be a self-extracting compressed file (with .zip extension), which must be expanded (decompressed, or “unzipped”) on the user’s PC in a user-specified directory.
TalkAnytime User Guide Operation & Maintenance Implementing a Software Upgrade TalkAnytime software can be upgraded locally using a single command at the TalkAnytime Windows GUI, namely Upgrade Software. This command downloads firmware (including the H.323 stack), and factory default settings from the controller PC to the TalkAnytime unit.
Operation and Maintenance TalkAnytime User Guide Downloading Firmware In the series of illustrations below, the firmware version is 10.08, made for the TalkAnytime TA410 or TA810. For TA-2410/3010, the first firmware version is 11.09 and subsequent versions increment as 11.xx (11.10, 11.11, etc.), but the firmware downloading procedure is the same. 1. The TalkAnytime Configuration program must be off when invoking the Download Firmware command. If it is on, the command will not work. 2.
TalkAnytime User Guide Operation & Maintenance 4. The TalkAnytime ___- Firmware screen appears saying “TalkAnytime [model number] is up. Reboot to Download Firmware?” Click OK to download the firmware. The “Boot” LED on the TalkAnytime will light up and remain lit during the file transfer process. 5. The program will locate the firmware “.bin” file in the TalkAnytime directory. Highlight the correct (newest) “.bin” file and click Open. 6.
Operation and Maintenance TalkAnytime User Guide Downloading Factory Defaults 1. The TalkAnytime Configuration program must be off when invoking the Download Factory Defaults command. If it is on, the command will not work. 2.To invoke the Download Factory Defaults command, go to Start | Programs | TalkAnytime____ x.xx | Download Factory Defaults.
TalkAnytime User Guide Operation & Maintenance 3. If a password has been established, the Password Verification screen will appear. Type in the password and click OK. 4. The TalkAnytime____- Firmware screen appears saying “TalkAnytime [model number] is up. Reboot to Download Firmware?” Click OK to download the factory defaults. The “Boot” LED on the TalkAnytime will light up and remain lit during the file transfer process. 5.
Operation and Maintenance TalkAnytime User Guide 6. Progress bars will appear at the bottom of the screen during the data transfer. The TalkAnytime’s “Boot” LED will turn off at the end of the transfer. 7. The Download Factory Defaults procedure is complete. Downloading CAS Protocol 1. The TalkAnytime Configuration program must be off when invoking the Download CAS Protocol command. 2.To invoke the Download CAS Protocol command, go to Start | Programs | TalkAnytime____ x.xx | Download CAS Protocol. 3.
TalkAnytime User Guide Operation & Maintenance 4. The directory containing the CAS protocol files (extension is .cas) will appear. Select the CAS protocol needed for your system. Click Open. 5. The chosen CAS protocol file will be loaded from the PC to the TalkAnytime unit. Progress bars will appear at the bottom of the screen while the download occurs. When the download is complete, the TalkAnytime will complete its rebooting process. 6.
Operation and Maintenance TalkAnytime User Guide Setting and Downloading User Defaults The Download User Defaults command allows you to maintain a known working configuration that is specific to your TalkAnytime system. You can then experiment with alterations or improvements to the configurations confident that a working configuration can be restored if necessary. 1.
TalkAnytime User Guide Operation & Maintenance 4. A confirmation screen will appear indicating that this action will entail rebooting the TalkAnytime. Click OK. 5. Progress bars will appear during the file transfer process. 6. When the file transfer process is complete, the Dialog-- IP Parameters screen will appear. 7. Set the IP values per your particular VOIP system. Click OK. Progress bars will appear as the TalkAnytime reboots itself.
Operation and Maintenance TalkAnytime User Guide Setting a Password (Windows GUI) After a user name has been designated and a password has been set, that password is required to gain access to any functionality of the TalkAnytime software. Only one user name and password can be assigned to a voip unit. The user name will be required when communicating with the TalkAnytime via the web browser GUI. NOTE: Record your user name and password in a safe place.
TalkAnytime User Guide Operation & Maintenance 3. You will be prompted to confirm that you want to establish a password, which will entail rebooting the TalkAnytime (which is done automatically). Click OK to proceed with establishing a password. 4. The Password screen will appear. If you intend to use the FTP Server function that is built into the TalkAnytime, enter a user name. (A User Name is not needed to access the local Windows GUI, the web browser GUI, or the commands in the Program group.
Operation and Maintenance TalkAnytime User Guide 6. After the password has been set, the user will be required to enter the password to gain access to the web browser GUI and any part of the TalkAnytime software listed in the Program group menu. User Name and Password are both needed for access to the FTP Server residing in the TalkAnytime. When TalkAnytime program asks for password at launch of program, the program will simply shut down if CANCEL is selected.
TalkAnytime User Guide Operation & Maintenance Setting a Password (Web Browser GUI) Setting a password is optional when using the TalkAnytime web browser GUI. Only one password can be assigned and it works for all TalkAnytime software functions (Windows GUI, web browser GUI, FTP server, and all Program menu commands, e.g., Upgrade Software – only the FTP Server function requires a User Name in addition to the password).
Operation and Maintenance TalkAnytime User Guide Un-Installing the TalkAnytime Software 1. To un-install the TalkAnytime configuration software, go to Start | Programs and locate the entry for the TalkAnytime program. Select Uninstall. 2. You will be asked to shut down other applications while uninstalling the TAT software.
TalkAnytime User Guide Operation & Maintenance 3. Two confirmation screens will appear. Click Yes and OK when you are certain you want to continue with the uninstallation process. 4. A special warning message similar to that shown below may appear concerning the TalkAnytime software’s “.bin” file. Click Yes.
Operation and Maintenance TalkAnytime User Guide 5. A completion screen will appear. Click Finish.
TalkAnytime User Guide Operation & Maintenance Upgrading Software As noted earlier (see the section Implementing a Software Upgrade above), the Upgrade Software command transfers, from the controller PC to the TalkAnytime unit, firmware and settings. The settings can be either Factory Default Settings or Current Configuration Settings.
Operation and Maintenance TalkAnytime User Guide FTP Server File Transfers (“Downloads”) MultiTech has built an FTP server into the TalkAnytime unit. Therefore, file transfers from the controller PC to the TalkAnytime unit can be done using an FTP client program or even using a browser (e.g., Internet Explorer, Netscape, or FireFox, used in conjunction with Windows Explorer). The terminology of “downloads” and “uploads” gets a bit confusing in this context.
TalkAnytime User Guide Operation & Maintenance 2. Establish User Name and Password. You must establish a user name and (optionally) a password for contacting the TalkAnytime unit over the IP network. (When connection is made via a local serial connection between the PC and the TalkAnytime unit, no user name is needed.) As shown above, the username and password can be set in the web GUI as well as in the Windows GUI. 3. Install FTP Client Program or Use Substitute.
Operation and Maintenance TalkAnytime User Guide 4. Enable FTP Functionality. Go to the IP Parameters screen and click on the “FTP Server: Enable” box. In order for the change to take effect, you must Save and Reboot the TalkAnytime unit.
TalkAnytime User Guide Operation & Maintenance 5. Identify Files to be Updated. Determine which files you want to update. Six types of files can be updated using the FTP feature. In some cases, the file to be transferred will have “Ftp” as the part of its filename just before the suffix (or extension). So, for example, the file “mvpt1Ftp.bin” can be transferred to update the bin file (firmware) residing in the TalkAnytime unit. Similarly, the file “fxo_loopFtp.
Operation and Maintenance TalkAnytime User Guide 7. Log In. Use the User Name and password established in item #2 above. The login screens will differ depending on whether the FTP file transfer is to be done with a web browser (see first screen below) or with an FTP client program (see second screen below).
TalkAnytime User Guide Operation & Maintenance 8. Invoke Download. Downloading can be done with a web browser or with an FTP client program. 8A. Download with Web Browser. 8A1. In the local Windows browser, locate the directory holding the TalkAnytime program files. The default location will be C:\Program Files \Multi-Tech Systems \TalkAnytime xxxx yyyy (where x and y represent TalkAnytime model numbers and software version numbers). 8A2. Drag-and-drop files from the local Windows browser (e.g.
Operation and Maintenance TalkAnytime User Guide The file transfer between the PC and the TalkAnytime unit will look like a transfer within TalkAnytime directories and a screen similar to the one below will appear. 8B. Download with FTP Client Program. 8B1. In the local directory browser of the FTP client program, locate the directory holding the TalkAnytime program files.
TalkAnytime User Guide Operation & Maintenance Some FTP client programs are more graphically oriented (see previous screen), while others (like the “WSFTP” client) are more text oriented. 9. Verify Transfer. The files transferred will appear in the directory of the TalkAnytime. 10. Log Out of FTP Session. Whether the file transfer was done with a web browser or with an FTP client program, you must log out of the FTP session before opening the TalkAnytime Windows GUI.
Operation and Maintenance TalkAnytime User Guide Web Browser Interface You can control the TalkAnytime unit with a graphic user interface (GUI) based on the common web browser platform. Qualifying browsers are InternetExplorer6, Netscape6, and Mozilla FireFox 1.0. TalkAnytime Configuration Web Browser GUI Overview Function Remote configuration and control of TalkAnytime units. Configuration Prerequisite Local Windows GUI must be used to assign IP address to TalkAnytime.
TalkAnytime User Guide Operation & Maintenance The initial configuration step of assigning the voip unit an IP address must still be done locally using the Windows GUI. However, all additional configuration can be done via the web GUI. The content and organization of the web GUI is directly parallel to the Windows GUI. For each screen in the Windows GUI, there is a corresponding screen in the web GUI. The fields on each screen are the same, as well.
Operation and Maintenance TalkAnytime User Guide The Windows GUI gives access to commands via icons and pulldown menus whereas the web GUI does not. The web GUI, however, cannot perform logging in the same direct mode done in the Windows GUI. However, when the web GUI is used, logging can be done by email (SMTP). The graphic layout of the web GUI is also somewhat larger-scale than that of the Windows GUI. For that reason, it’s helpful to use as large of a video monitor as possible.
TalkAnytime User Guide Operation & Maintenance To install the Java program, go to the Java directory on the TalkAnytime product CD. Double-click on the EXE file to begin the installation. Follow the instructions on the Install Shield screens. During the installation, you must specify which browser you’ll use in the Select Browsers screen.
Operation and Maintenance TalkAnytime User Guide When installation is complete, the Java program becomes accessible in your Start | Programs menu (Java resources are readily available via the web). However, the Java program runs automatically in the background as a plug-in supporting the TalkAnytime web GUI. No overt user actions are required. After the Java program has been installed, you can access the TalkAnytime using the web browser GUI. Close the TalkAnytime Windows GUI. Start the web browser.
TalkAnytime User Guide Operation & Maintenance SysLog Server Functions MultiTech has built SysLog server functionality into the software of the TalkAnytime units. SysLog is a de facto standard for logging events in network communication systems. The SysLog Server resides in the TalkAnytime unit itself. To implement this functionality, you will need a SysLog client program (sometimes referred to as a “daemon”).
Operation and Maintenance TalkAnytime User Guide Configuring the SysLog Client Program. Configure the SysLog client program for your own needs. In various SysLog client programs, you can define where log messages will be saved/archived, set the content and format of log messages, determine disk space allocation limits for log messages, and establish a hierarchy for the seriousness of messages (normal, alert, critical, emergency, etc.).
Chapter 8 Warranty, Service, and Tech Support 205
Warranty, Service, & Tech Support TalkAnytime User Guide Limited Warranty Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
TalkAnytime User Guide Warranty, Service, & Tech Support Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, or experience difficulty during installation you can contact Tech Support via the following: Contacting Technical Support Country By E-mail By telephone France support@multitech.
Chapter 9: Regulatory Information 208
TalkAnytime User Guide Regulatory Information EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility, and Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltag
Regulatory Information TalkAnytime User Guide FCC Part 68 Telecom 1. This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number. This information must be provided to the telephone company. 2. As indicated below, the suitable jack (Universal Service Order Code connecting arrangement) for this equipment is shown.
TalkAnytime User Guide Regulatory Information Canadian Limitations Notice Notice: The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction.
Regulatory Information TalkAnytime User Guide WEEE Statement (Waste Electrical and Electronic Equipment) July, 2005 The WEEE directive places an obligation on EU-based manufacturers, distributors, retailers and importers to take-back electronics products at the end of their useful life. A sister Directive, ROHS (Restriction of Hazardous Substances) compliments the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase.
Appendix A: Cable Pinouts 213
Cable Pinouts TalkAnytime User Guide Appendix A: Cable Pinouts Command Cable RJ-45 Connector End-to-End Pin Info RJ-45 DB9F PIN NO. PIN NO. 1 2 3 4 5 6 7 8 To Command Port Connector 1 4 2 7 3 8 CLEAR TO SEND 4 3 TRANSMIT DATA To DTE Device 5 2 RECEIVE DATA (e.g., PC) 6 6 7 1 8 5 SIGNAL GROUND RJ-45 connector plugs into Command Port of TalkAnytime. DB-9 connector plugs into serial port of command PC (which runs TalkAnytime configuration software).
TalkAnytime User Guide Cable Pinouts T1/E1 Connector T1/E1 Connector } 4 5} 1 2 1 2 3 4 5 6 7 8 Receive Pair (from line) Transmit Pair (to line) Voice/Fax Channel Connectors 1 2 3 4 5 6 7 8 1 2 3 4 Pin Functions (E&M Interface) Pin Descr Function 1 M Input 2 E Output 3 T1 4-Wire Output 4 R 4-Wire Input, 2-Wire Input 5 T 4-Wire Input, 2-Wire Input 6 R1 4-Wire Output 7 SG Signal Ground (Output) 8 SB Signal Battery (Output) 215
Cable Pinouts TalkAnytime User Guide Pin Functions (FXS/FXO Interface) FXS Pin Description FXO Pin Description 2 N/C 2 N/C 3 Ring 3 Tip 4 Tip 4 Ring 5 N/C 5 N/C 216
Appendix B: TCP/UDP Port Assignments 217
Expansion Cards TalkAnytime User Guide Well Known Port Numbers The following description of port number assignments for Internet Protocol (IP) communication is taken from the Internet Assigned Numbers Authority (IANA) web site (www.iana.org). “The Well Known Ports are assigned by the IANA and on most systems can only be used by system (or root) processes or by programs executed by privileged users.
Appendix C: Expansion Card Installation (TA24-48 & TA30-60) 219
Expansion Cards TalkAnytime User Guide Installation Both the TA2410 and the TA3010 use the same mechanical chassis. This chassis accommodates a second TalkAnytime circuit card or motherboard module. The add-on module for the TA2410 is the TA24-48 product; the add-on module for the TA3010 is the TA30-60 product. To install an expansion card into an TA2410 or TA3010, you must: 1. Power down and unplug the TA-2410/3010 unit. 2.
TalkAnytime User Guide Expansion Cards 5. Push the expansion card fully into the chassis. See Figure C-3. Figure C-3: Sliding Expansion Card into Chassis Secure the vertical plate of the expansion card to the chassis with a screw. Operation The TA-2410/3010 front panel has two sets of identical LEDs. In the TA-2410/3010 without an expansion card, only the left-hand set of LEDs is functional.
Index TalkAnytime User Guide Index INDEX Answer Tones (FXS answer supervision) field ........92, 99 Auto Disconnect field group...........................................86 Automatic Disconnection field .......................................86 Available Tones (FXS answer supervision, E1) field.....99 Available Tones (FXS answer supervision, T1) field.....92 battery caution ................................................................
TalkAnytime User Guide Index Calling Number Prefix (Caller ID, E1).........................101 Calling Number Prefix (Caller ID, T1)...........................94 Calling Number Suffix (Caller ID, E1) ........................101 Calling Number Suffix (Caller ID, T1) ..........................94 Calling Party Number Type E1..............................................................................100 T1................................................................................
Index TalkAnytime User Guide Outbound digits sent.................................................115 Packets Lost..............................................................115 Packets Received ......................................................114 Packets Sent..............................................................114 Prefix Matched .........................................................115 Select All ..................................................................114 Server Details ......
TalkAnytime User Guide Index PCM Law..................................................................102 Pulse Shape Level.....................................................101 Tone Detection (Enable).............................................99 Yellow Alarm Format...............................................102 E1 Parameters screen......................................................96 E1 Statistics field definitions ........................163, 164, 165 E1 Statistics fields Bipolar Variation ....
Index TalkAnytime User Guide frequency, power E1 models ...................................................................18 From (gateway, statistics, logs) field ............................152 front panel.......................................................................12 E1................................................................................15 T1................................................................................12 TA2410.....................................................
TalkAnytime User Guide Index Clear .........................................................................155 Received (RTCP Packets).........................................156 Received (RTP Packets) ...........................................156 Received (TCP Packets) ...................................155, 156 Received (Total Packets) ..........................................155 Received (UDP Packets)...................................155, 156 Received with errors (RTCP Packets) .....................
Index TalkAnytime User Guide Login Name (SMTP) field............................................112 Logs (Statistics) fields Bytes recvd ...............................................................152 Bytes Sent.................................................................152 Disconnect Reason ...................................................152 DTMF Capability .....................................................152 Duration....................................................................
TalkAnytime User Guide Index Optimization Factor field................................................85 Options (callee, statistics, logs) field ............................153 Options (caller, statistics, logs) field ............................153 Options, From Details (SMTP logs) field....................115 Options, To Details (SMTP logs) field.........................115 Others, Priorities (Ethernet/IP params, 802.1p) field......76 out of band, DTMF....................................................
Index TalkAnytime User Guide Regional Parameter fields Cadence ....................................................................106 Country/Region (tone schemes) ...............................105 Custom (tones)..........................................................106 Frequency 1 ..............................................................106 Frequency 2 ..............................................................106 Gain 1 .......................................................................
TalkAnytime User Guide Index Status Freeze Signalling Active (E1 stats) field ...........164 Status Freeze Signalling Active (T1 stats) field ...........160 Subject (email logs) field..............................................113 support, technical..........................................................207 switch types (phone) and ISDN-PRI ............................103 SysLog client ..................................................................11 SysLog client programs availability .............
Index TalkAnytime User Guide Yellow Alarm Format.................................................95 T1 Parameters screen......................................................89 T1 Statistics field definitions ................................161, 162 T1 Statistics fields Bipolar Violation ......................................................162 Frame Search Restart Flag........................................161 Line Loopback Activation Signal .............................
TalkAnytime User Guide Index TA3010.......................................................................50 Up Time System Info.......................................................121, 146 update interval (logging)...............................................117 updated firmware, obtaining .........................................169 upgrade card (T1/E1) installation .................................220 Upgrade Software option description TalkAnytime program menu.....................................
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