User Guide ThinkPad T440p
Note: Before using this information and the product it supports, be sure to read and understand the following: • Safety, Warranty, and Setup Guide • Regulatory Notice • “Important safety information” on page vi • Appendix E “Notices” on page 159 The latest Safety, Warranty, and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at: http://www.lenovo.com/ThinkPadUserGuides First Edition (September 2013) © Copyright Lenovo 2013.
Contents Read this first . . . . . . . . . . . . . . v Important safety information . . . . . . . . . . vi Conditions that require immediate action . . vii Safety guidelines . . . . . . . . . . . . vii Chapter 1. Product overview . . . . . . 1 Locating computer controls, connectors, and indicators. . . . . . . . . . . . . . . . . Front view. . . . . . . . . . . . . . . Right-side view. . . . . . . . . . . . . Left-side view . . . . . . . . . . . . . Bottom view . . . . . . . . . . . . . . Rear view . . . .
Resetting your computer to the factory default settings. . . . . . . . . . . . . . . . Using the advanced startup options . . . . Recovering your operating system if Windows 8 fails to start . . . . . . . . . . . . . Creating and using recovery media . . . . . Chapter 6. Replacing devices . . . . . Static electricity prevention . . . . . . . . . Replacing the battery pack . . . . . . . . . Replacing the base cover assembly . . . . . Installing or replacing the SIM card. . . . . .
rated current less than or equal to 20 A phase . . . . . . . . . . . . . Lenovo product service information for Taiwan . . . . . . . . . . . . . Eurasian compliance mark . . . . . . . per . . . 149 . . . . . . 149 149 Appendix B. WEEE and recycling statements . . . . . . . . . . . . . Important WEEE information . . . . . . . . . Recycling information for Japan . . . . . . . . Battery recycling information for Brazil . . . . . Battery recycling information for Taiwan . . . . .
iv User Guide
Read this first Be sure to follow the important tips given here to get the most use and enjoyment out of your computer. Failure to do so might lead to discomfort or injury, or cause your computer to fail. Protect yourself from the heat that your computer generates. When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot. The temperature they reach depends on the amount of system activity and the level of charge in the battery.
Protect your computer and data when moving it. Before moving a computer equipped with a hard disk drive, do one of the following, and make sure that the power button is off or is blinking: • Turn it off. • Put it in sleep mode. • Put it in hibernation mode. This will help to prevent damage to the computer, and possible loss of data. Handle your computer gently. Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer, display, or external devices.
Conditions that require immediate action Products can become damaged due to misuse or neglect. Some product damage is serious enough that the product should not be used again until it has been inspected and, if necessary, repaired by an authorized servicer. As with any electronic device, pay close attention to the product when it is turned on. On very rare occasions, you might notice an odor or see a puff of smoke or sparks vent from your product. Or you might hear sounds like popping, cracking or hissing.
product are zero. Before you remove the covers from a product equipped with a power cord, always make sure that the power is turned off and that the product is unplugged from any power source. If you have any questions or concerns, contact the Customer Support Center. Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety. CAUTION: Hazardous moving parts. Keep fingers and other body parts away.
To prevent possible overheating, do not cover the power adapter with clothing or other objects when the power adapter is plugged into an electrical outlet. Extension cords and related devices Ensure that extension cords, surge protectors, uninterruptible power supplies, and power strips that you use are rated to handle the electrical requirements of the product. Never overload these devices. If power strips are used, the load should not exceed the power strip input rating.
Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. External devices CAUTION: Do not connect or disconnect any external device cables other than USB cables while the computer power is on; otherwise, you might damage your computer.
Products containing manganese dioxide lithium coin cell batteries may contain perchlorate. Perchlorate Material - special handling may apply, See www.dtsc.ca.gov/hazardouswaste/perchlorate Rechargeable battery notice DANGER Do not attempt to disassemble or modify the battery pack. Attempting to do so can cause an explosion, or liquid leakage from the battery pack. A battery pack other than the one specified by Lenovo, or a disassembled or modified battery pack is not covered by the warranty.
• Ventilation slots, fans and/or heat sinks are provided with the product for safety, comfort, and reliable operation. These features might inadvertently become blocked by placing the product on a bed, sofa, carpet, or other flexible surface. Never block, cover, or disable these features. • When the ac power adapter is connected to an electrical outlet and your computer, it generates heat. Do not place the adapter in contact with any part of your body while using it.
The power cord must be disconnected from the wall outlet or receptacle before installing all other electrical cables connected to the computer. The power cord may be reconnected to the wall outlet or receptacle only after all other electrical cables have been connected to the computer. Laser compliance statement CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: • Do not remove the covers.
If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1. If different headphones or earphones are used, ensure that they comply with EN 50332-1 (Clause 6.5 Limitation Values). Using headphones that do not comply with EN 50332-1 can be dangerous due to excessive sound pressure levels. Additional safety information DANGER Plastic bags can be dangerous.
Chapter 1. Product overview This chapter provides information about the locations of connectors, locations of important product labels, computer features, specifications, operating environment, and preinstalled programs.
1 Camera (on some models) Use the camera to take pictures or hold a video conference. For more information, see “Using the camera” on page 35. 2 Microphones The microphones capture sound and voice when used with a program capable of handling audio. 3 Power button Use the power button to turn on the computer. To turn off the computer, use the Start menu shutdown option on the Microsoft® Windows® 7 operating system.
Right-side view Figure 2. Right-side view 1 Smart card slot (on some models) 4 USB connector 2 Serial Ultrabay™ Enhanced bay 5 Security-lock slot 3 Always On USB connector 1 Smart card slot (on some models) Your computer might have a smart card slot. 2 Serial Ultrabay Enhanced bay Your computer has a bay for Serial Ultrabay Enhanced devices. For some models, an optical drive is installed in the bay. For certain models, a secondary hard disk drive is installed.
4 USB connector The USB connector is used for connecting USB-compatible devices, such as a USB printer or a digital camera. Attention: When you attach a USB cable to this connector, ensure that the USB mark is facing upward. Otherwise the connector might be damaged. 5 Security-lock slot To protect your computer from theft, you can purchase a security cable lock that fits the security-lock slot to lock the computer to a stationary object.
Left-side view Figure 3. Left-side view 1 1 Fan louvers 4 Mini DisplayPort connector 2 VGA connector 5 USB 3.0 connectors 3 Audio connector 6 Media card reader slot Fan louvers The fan louvers and internal fan enable air to circulate in the computer and to ensure proper cooling, especially the cooling of the microprocessor. Note: To ensure proper airflow, do not place any obstacles in front of the fan louvers.
• The audio connector does not support a conventional microphone. For more information, see “Using audio features” on page 35. 4 Mini DisplayPort connector Use the mini DisplayPort connector to connect your computer to a compatible projector, external monitor, or high-definition television. For more information, see “Using the mini DisplayPort connector” on page 34. 5 USB 3.0 connectors The USB 3.0 connectors are used for connecting USB-compatible devices, such as a USB printer or a digital camera.
3 Docking station connector You can use the connector to connect the computer to a supported docking station to extend the computer capabilities when you are at the office or at home. For more information about the supported docking stations, see “ThinkPad docking stations” on page 91. 4 Keyboard drainage holes The keyboard drainage holes can help drain out liquid from your computer if you accidentally spill water or drink over the keyboard.
Status indicators The status indicators show the current status of your computer. 1 Fn Lock indicator The Fn Lock indicator shows the status of Fn Lock function. For more information, see “Special keys” on page 21. 2 Speaker mute indicator When the speaker mute indicator is on, the speakers are muted. 3 Microphone mute indicator When the microphone mute indicator is on, the microphones are muted. 4 Camera status indicator When the camera status indicator is on, the camera is in use.
• Blinks for three times: The computer is initially connected to power. • On: The computer is on (in normal mode). • Blinks fast: The computer is entering sleep or hibernation mode. • Blinks slowly: The computer is in sleep mode. • Off: The computer is off or in hibernation mode.
The FCC ID and IC Certification number labels are affixed on the wireless LAN card 1 and wireless WAN card 2 installed on your computer. Note: Use only Lenovo-authorized wireless communication cards for the computer. If you install an unauthorized wireless communication card that is not approved for use in your computer, an error message will be displayed and the computer will beep when you turn on the computer.
The following figure shows the location of the Certificate of Authenticity label on the computer cover: Genuine Microsoft label The Genuine Microsoft label is provided on models that are licensed to use a Windows 8 operating system. The version of the Windows 8 operating system is printed on the label.
Storage device Depending on the model: • 2.5-inch form factor, 9.5-mm height hard disk drive • 2.5-inch form factor, 7-mm height hard disk drive • 2.5-inch form factor, 7-mm height solid-state drive • M.2 solid-state drive for caching only Display • Color display with the thin-film transistor (TFT) technology • Display size: 355.
Specifications Size • Width: 335 mm (13.2 inches) • Depth: 229 mm (9 inches) • Height: 29.95 mm (1.18 inches) Heat output • 65 W (222 Btu/hr) maximum • 95 W (324 Btu/hr) maximum • 135 W (460 Btu/hr) maximum Power source (ac power adapter) • Sine-wave input at 50 to 60 Hz • Input rating of the ac power adapter: 100 to 240 V ac, 50 to 60 Hz Battery status • For the percentage of the battery power remaining, check the battery status icon in the Windows notification area.
Do not eat or smoke over your keyboard. Particles that fall into your keyboard can cause damage. Lenovo programs Your computer comes with Lenovo programs to help you work easily and securely. The available programs might vary depending on the preinstalled Windows operating system. To learn more about the programs and other computing solutions offered by Lenovo, go to: http://www.lenovo.com/support.
follow the instructions on the screen. When the installation process completes, the program icon will be activated, and you can find the program in Control Panel. The following table lists the programs, the corresponding sections and green texts in Control Panel. Note: Depending on the model, some of the programs might not be available. Table 2.
• Lenovo QuickCast • Lenovo QuickControl • Lenovo QuickDisplay • Lenovo Settings • Lenovo Solution Center • Lenovo Support • Lenovo ThinkVantage Tools • Password Manager • System Update Note: The Password Manager program is not preinstalled on Windows 8 computers. You can download the Password Manager program from the Lenovo Support Web site http://www.lenovo.com/support. Lenovo program overview This topic provides information about some Lenovo programs.
• Lenovo Mobile Access The Lenovo Mobile Access program enables you to manage your mobile broadband connection. You can create an account, add money to the account, and purchase mobile broadband sessions using your account. • Lenovo QuickCast The Lenovo QuickCast program provides you with a quick and easy way to send files and uniform resource locators (URLs) between two devices.
• Rescue and Recovery The Rescue and Recovery program is a one-button recovery and restore solution. It includes a set of self-recovery tools to help you diagnose computer problems, get help, and recover from system crashes, even if you cannot start the Windows operating system.
Chapter 2. Using your computer This chapter provides information on using some of the computer components.
How do I use battery power more effectively when I am on the go? • To conserve power, or to suspend operation without exiting programs or saving files, see “Power-saving modes” on page 26. • To achieve the best balance between performance and power saving, change power plan settings. See “Managing the battery power” on page 26. • If your computer will be turned off for an extended period of time, you can prevent battery power from draining by removing the battery.
Special keys Your computer has several special keys to help you work easily and effectively. Function keys and key combinations The keyboard has several function keys, which consist of the Fn key 1 and the function keys 2 . • + Enables or disables the Fn Lock function. When the Fn Lock function is disabled: The Fn Lock indicator is off (default mode). To initiate the special function of each key, press the function keys directly. To input F1–F12, press Fn and the corresponding function key.
• For Windows 7: Opens Control Panel. For Windows 8: Opens the Settings charm. • For Windows 7: Opens Windows Search. For Windows 8: Opens the Search charm. • Views all the programs that you have opened. • For Windows 7: Opens Computer. For Windows 8: Views all the programs. • Fn+Spacebar: Controls the keyboard backlight. There are three modes for the keyboard backlight: Off, Low, and High. Press Fn+Spacebar to change the modes of the keyboard backlight.
Using the TrackPoint pointing stick To use the TrackPoint pointing stick, apply pressure to the nonslip cap on the pointing stick in any direction parallel to the keyboard. Then you can move the cursor. But the pointing stick itself does not move. The speed at which the cursor moves depends on the pressure you apply to the pointing stick.
Replacing the cap The cap 1 on the end of the TrackPoint pointing stick is removable. After you use the cap for a period of time, you can replace the cap with a new one. Note: The TrackPoint cap used in your computer has grooves a as shown in the following illustration. Ensure that you replace the TrackPoint cap with a correct one that has such grooves. Power management When you need to use your computer away from electrical outlets, you depend on battery power to keep your computer running.
Enabling the battery alarm on the Windows 7 operating system For the Windows 7 operating system, you can program your computer so that when the battery power falls below a certain level, three events occur: the alarm goes off, a message is displayed, and the LCD is turned off. To enable the battery alarm, do the following: 1. Start the Power Manager program. 2. Click the Global Power Settings tab. 3.
If an ac outlet is convenient, plug the ac power adapter into it, and then connect the ac power adapter to the computer. The battery will be fully charged in about three to six hours. The charging time is affected by the battery size and the physical environment. You can check the battery charging status at any time through the battery status icon in the Windows notification area.
• Hibernation mode By using this mode, you can turn off your computer completely without saving files or exiting from any programs that are running. When the computer enters hibernation mode, all open programs, folders, and files are saved to the hard disk drive or solid-state drive, and then the computer turns off. If you put your computer into hibernation mode with the wake-up function disabled, the computer does not consume any power. The wake-up function is disabled by default.
• If there are restrictions on the use of computer wireless features on an airplane, you need to disable the wireless features of your computer before boarding.
Checking the wireless LAN connection status You can check the wireless LAN connection status through the wireless network connection status icon in the Windows notification area. The more bars encompassed, the better the signal is. For the Windows 7 operating system, you also can check the Access Connections gauge, the Access Connections status icon, or the Access Connections wireless status icon in the Windows notification area.
• Place your computer on a flat surface and open your computer lid to an angle of slightly more than 90 degrees. • Place your computer away from concrete or brick walls that might dampen cellular signals. • Best reception will be available near windows and other locations where cellular phone reception is the strongest. Checking the wireless WAN connection status You can check the wireless WAN connection status through the wireless network connection status icon in the Windows notification area.
Note: If you use the wireless feature (the 802.11 standards) of your computer simultaneously with a Bluetooth option, the data transmission speed can be delayed and the performance of the wireless feature can be degraded. For more information, refer to the Windows help information system and the Bluetooth help information system. Using the NFC connection NFC is a high-frequency and short-range wireless communications technology. Depending on the model, your computer comes with an NFC card.
You can move the display output to the computer display, the external monitor, or both in the Display Settings window. Connecting an external monitor To connect an external monitor, do the following: 1. Connect the external monitor to the VGA connector or the mini DisplayPort connector of your computer. 2. Connect the external monitor to an electrical outlet. 3. Turn on the external monitor. 4. Change the display output location by pressing F7.
You can see other parts of the image by moving the screen with the TrackPoint pointing device or another pointing device. • If the external monitor you are using is outdated, the resolution and the refresh rate might be limited.
Using the mini DisplayPort connector Your computer has a mini DisplayPort connector, which is a digital display interface for connection to various external devices, such as Cathode Ray Tube (CRT) monitors, LCD monitors, projectors, or even high-definition televisions. This compact connector enables a plug-and-play setup and supports adapters that can plug into DVI, VGA, or High-Definition Multimedia Interface (HDMI) connectors.
• If your computer has the Intel graphics card, you can designate the primary display by doing the following: 1. Right-click on the desktop and select Screen Resolution. 2. Click the desired display image and select the Make this my main display check box. 3. Click OK. • When an application using DirectDraw or Direct3D is running in full-screen mode, only the primary display shows the output. • You cannot use the display switching function when you are in Extend desktop mode.
To start the camera, do the following: • For Windows 7: Start the Communications Utility program. See “Accessing Lenovo programs on the Windows 7 operating system” on page 14. • For Windows 8: Click Camera from the Start screen. When the camera is started, the green camera-in-use indicator turns on. You also can use the integrated camera with other programs that provide features such as photographing, video capturing, and video conferencing.
Inserting a flash media card Attention: Before you start installing a card, touch a metal table or a grounded metal object. This action reduces any static electricity from your body. The static electricity could damage the card. To insert a flash media card, do the following: 1. Ensure that the card is correctly oriented. 2. Insert the card firmly into the 4-in-1 media card reader slot or smart card slot.
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Chapter 3. You and your computer This chapter provides information about accessibility, comfort, and traveling with your computer. • “Accessibility and comfort” on page 39 • “Traveling with your computer” on page 41 Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform.
Display: Position the display to maintain a comfortable viewing distance of 510-760 mm (20-30 inches). Avoid glare or reflections on the display from overhead lighting or outside sources of light. Keep the display screen clean and set the brightness to levels that enable you to see the screen clearly. Press F5 or F6 to adjust display brightness. Head position: Keep your head and neck in a comfortable and neutral (vertical, or upright) position.
Assistive technologies enable users to access information in the most appropriate way. Some of these technologies are already provided in your operating system. Others can be purchased through vendors, or accessed through the World Wide Web http://www.lenovo.com/healthycomputing. Assistive technologies Some accessibility technologies are available through the Accessibility Options program. Depending on your operating system, the number of accessibility options available varies.
Travel accessories The following is a checklist of items to consider packing when you are going to travel: • ThinkPad ac power adapter • Mini DisplayPort to HDMI adapter • External mouse, if you are accustomed to using one • Ethernet cable • A quality carrying case that provides adequate cushion and protection • External storage device If you are traveling to another country, you might want to consider an ac power adapter for the country to which you are traveling.
Chapter 4. Security This chapter provides information about how to protect your computer from theft and unauthorized use.
3. Depending on your need, do one of the following: • To set a password, do the following: a. In the Enter New Password field, type a desired password and press Enter. b. In the Confirm New Password field, retype the password and press Enter. • To change a password, do the following: a. In the Enter Current Password field, type the current power-on password and press Enter. b.
– Internal wireless device – Internal Bluetooth device – Internal Network Option ROM – Internal wireless WAN device – Security mode – Fingerprint reader priority Notes: • The system administrator can set the same supervisor password on many ThinkPad notebook computers to make administration easier. • When Lock UEFI BIOS Settings option is enabled, all BIOS settings cannot be changed. To change the settings, a supervisor password is required.
If a user hard disk password has been set, but no master hard disk password has been, the user must enter the user hard disk password to access files and applications on the hard disk drive. • Master hard disk password The master hard disk password also requires a user hard disk password. The master hard disk password is usually set and used by a system administrator. It enables the administrator to access any hard disk drive in a system like a master key.
3. A Setup Notice window is displayed. Press Enter again to continue. The user hard disk password is changed. Note: The hard disk password cannot be removed in User HDP mode. – If you select Master HDP mode, follow the following steps to change the master hard disk password: 1. Type the current master hard disk password in the Enter Current Password field and press Enter. 2.
Enterprise editions of the Windows 7 operating system and Windows 8 operating system. See “Using Windows BitLocker Drive Encryption” on page 48. • Before you dispose of, sell, or hand over your computer, delete data stored on it. For more information, refer to “Notice on deleting data from your hard disk drive or solid-state drive” on page 52. The hard disk drive built into your computer can be protected by the UEFI BIOS.
To set an item on the Security Chip submenu, do the following: 1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Security ➙ Security Chip by using the directional keys. 3. Press Enter. The Security Chip submenu opens. 4. Move to an item you want to set by using the directional keys. When the item is highlighted, press Enter. 5. Set other items that you want to set. 6. Press F10. A Setup Confirmation window is displayed.
Swiping your finger over the fingerprint reader To swipe your finger over the fingerprint reader, do the following: 1. Place the top joint of your finger on the sensor. 2. Apply light pressure and swipe your finger toward you across the reader in one smooth motion. Do not lift your finger when you are swiping it.
Indicator behavior of the fingerprint reader Indicator behavior Description Green The fingerprint reader is ready for swiping. Amber The fingerprint cannot be authenticated. Associating your fingerprints with your power-on password and hard disk password To associate your fingerprints with your power-on password and hard disk password, do the following: 1. Turn off and then turn on the computer. 2. When prompted, swipe your finger over the fingerprint reader. 3.
• Security Mode: Specifies the settings of the security mode. • Password Authentication: Enables or disables the password authentication. Note: This item is displayed only if High security mode is enabled. • Reset Fingerprint Data: Select this item to erase all of the fingerprint data stored in either the internal or external fingerprint reader.
• Formatting your hard disk drive or solid-state drive, using the software for initializing it. • Using the recovery program provided by Lenovo to bring the hard disk drive or solid-state drive back to the factory default settings. These operations, however, only change the file location of the data; they do not delete the data itself. In other words, the data retrieval processing is disabled under an operating system such as Windows. The data is still there, even though it seems to be lost.
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Chapter 5. Recovery overview This chapter provides information about the recovery solutions. • “Recovery overview for the Windows 7 operating system” on page 55 • “Recovery overview for the Windows 8 operating system” on page 60 Recovery overview for the Windows 7 operating system This section provides information about the recovery solutions provided by Lenovo on the Windows 7 operating system.
Note: On the Windows 7 operating system, you can create recovery media using discs or external USB storage devices. To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen. Using recovery media On the Windows 7 operating system, you can use recovery media to restore the computer to the factory default settings only.
3. Click Back up your hard drive and select backup operation options. Then, follow the instructions on the screen to complete the backup operation. Performing a recovery operation To perform a recovery operation using the Rescue and Recovery program on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. 2.
• To rescue files from your hard disk drive or from a backup, click Rescue files and follow the instructions on the screen. • To restore your hard disk drive from a Rescue and Recovery backup or to restore your hard disk drive to the factory default settings, click Restore your system and follow the instructions on the screen. For more information about the features of the Rescue and Recovery workspace, click Help. Notes: 1.
3. In the Boot Menu window, select the USB hard disk drive as the first boot device and press Enter. The rescue medium starts. • If you have created a rescue medium using the secondary internal hard disk drive, set the secondary internal hard disk drive as the first boot device in the startup device sequence to start the rescue medium. When the rescue medium starts, the Rescue and Recovery workspace opens. The help information for each feature is available from the Rescue and Recovery workspace.
Solving recovery problems If you are unable to access the Rescue and Recovery workspace or the Windows environment, do one of the following: • Use a rescue medium to start the Rescue and Recovery workspace. See “Creating and using a rescue medium” on page 58. • Use recovery media if all other methods of recovery have failed and you need to restore the hard disk drive to the factory default settings. See “Performing backup and recovery operations” on page 56.
To reset your computer to the factory default settings, do the following: 1. Move your cursor to the top-right or bottom-right corner of the screen to display the charms. Click Settings ➙ Change PC settings ➙ General. 2. In the Remove everything and reinstall Windows section, click Get started. Then click Next to confirm the operation. 3. Depending on your needs, do one of the following: • To perform a quick format, click Just remove my files to start the process. The process will take several minutes.
Note: Ensure that your computer is connected to ac power. 1. Move your cursor to the top-right or bottom-right corner of the screen to display the charms, and click Search. 2. Type recovery in the Search field and click Settings. Then click Create a recovery drive. 3. Click Yes in the User Account Control window to allow the Recovery Media Creator program to start. 4. Ensure that you select the Copy the recovery partition from the PC to the recovery drive. option. Then click Next.
Chapter 6. Replacing devices This chapter contains the following items: • “Static electricity prevention” on page 63 • “Replacing the battery pack” on page 63 • “Installing or replacing the SIM card” on page 66 • “Replacing the hard disk drive or solid-state drive” on page 67 • “Replacing a memory module” on page 70 • “Replacing the M.2 wireless LAN card” on page 72 • “Installing or replacing the M.
Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and provides no warranties for failures or damage arising out of their use. DANGER If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery pack away from fire. • Do not expose it to excessive heat.
4. Insert a new battery pack until it clicks into place. After the replacement, turn over the computer and connect the ac power adapter and all cables to the computer. Replacing the base cover assembly Before you start, print these instructions. To replace the base cover assembly, do the following: 1. Turn off the computer, then disconnect the ac power adapter and all cables from the computer. 2. Remove the battery pack. See “Replacing the battery pack” on page 63. 3.
5. Install the battery pack. See “Replacing the battery pack” on page 63. 6. Turn over the computer and connect the ac power adapter and all cables. Note: If you remove the base cover assembly when your computer has the battery pack installed or is connected to ac power, there might be a risk of short circuits. Besides, the computer will not start after you reinstall the base cover assembly. To start the computer, disconnect the ac power adapter and then reconnect it to the computer.
4. Insert the new SIM card into the slot. Note: Ensure that you insert the SIM card all the way into the slot. 5. Install the battery pack. See “Replacing the battery pack” on page 63. 6. Turn over the computer and connect the ac power adapter and all cables. Replacing the hard disk drive or solid-state drive Before you start, print these instructions. Attention: The hard disk drive or solid-state drive is very sensitive. Incorrect handling can cause damage and permanent loss of data.
To replace the hard disk drive or solid-state drive, do the following: 1. Turn off the computer, then disconnect the ac power adapter and all cables from the computer. 2. Remove the battery pack. See “Replacing the battery pack” on page 63. 3. Loosen the screws 1 that secure the base cover assembly. Then remove the base cover assembly as shown by the arrow 2 . 4. Remove the screw that secures the hard disk drive or solid-state drive. 5. Remove the hard disk drive or solid-state drive with bracket.
6. Detach the bracket from the hard disk drive or solid-state drive. Then attach the bracket to the new hard disk drive or solid-state drive. 7. Install the new hard disk drive or solid-state drive with bracket. 8. Install the screw to secure the hard disk drive or solid-state drive. Chapter 6.
9. Install the base cover assembly 1 and tighten the screws 2 . 10. Install the battery pack. See “Replacing the battery pack” on page 63. 11. Turn over the computer and connect the ac power adapter and all cables. Replacing a memory module Before you start, print these instructions. Increasing memory capacity is an effective way to make programs run faster. You can increase memory capacity by replacing or adding a memory module.
3. Loosen the screws 1 that secure the base cover assembly. Then remove the base cover assembly as shown by the arrow 2 . 4. Open the latches on both sides of the slot at the same time 1 , and then remove the memory module 2 . Save the removed memory module for future use. Chapter 6.
5. Place the notched end of the new memory module toward the contact edge side of the memory slot, and insert the memory module 1 into the slot at an angle of about 20 degrees. Pivot the memory module downward until it snaps into place 2 . Ensure that the memory module is firmly installed in the slot and cannot be moved easily. Attention: • Do not touch the contact edge of the memory module. Otherwise the memory module might be damaged.
DANGER During electrical storms, do not connect the cable to or disconnect it from the telephone outlet on the wall. DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, disconnect the cables before opening the cover of this slot. Attention: Before handling a card, touch a metal table or a grounded metal object. This action reduces any static electricity from your body. Static electricity could damage the card. To replace the M.
4. If a tool is provided with the new card to help you disconnect cables, use the tool to disconnect the cables from the old card. If no such a tool is provided, hold the cable connector with your fingers and gently disconnect each cable from the old card. 5. Remove the screw. The card is released from the secured position and pivots upward. 6. Carefully remove the wireless LAN card out of the slot.
7. Align the notched edge of the new wireless LAN card with the key in the slot. Then carefully insert the card into the slot at an angle of about 20 degrees. 8. Pivot the new wireless LAN card downward 1 , and then install the screw to secure the card in place 2 . 9. Connect the antenna cables to the new wireless LAN card. Ensure that you attach the gray cable to the main connector on the card, and the black cable to the auxiliary connector on the card. 10.
11. Install the battery pack. See “Replacing the battery pack” on page 63. 12. Turn over the computer and connect the ac power adapter and all cables. Installing or replacing the M.2 wireless WAN card Before you start, print these instructions. DANGER During electrical storms, do not connect the cable to or disconnect it from the telephone outlet on the wall. DANGER Electric current from power, telephone, and communication cables is hazardous.
4. If your computer already is installed with a wireless WAN card, remove it. If a tool is provided with the new card to help you disconnect cables, use the tool to disconnect the cables from the old card. If no such a tool is provided, hold the cable connector with your fingers and gently disconnect each cable from the old card. 5. Remove the screw. The card is released from the secured position and pivots upward. Chapter 6.
6. Carefully remove the wireless WAN card out of the slot. 7. Align the notched edge of the new wireless WAN card with the key in the slot. Then carefully insert the card into the slot at an angle of about 20 degrees. 8. Pivot the new wireless WAN card downward 1 and then install the screw to secure the card in place 2 .
9. Connect the antenna cables to the new wireless WAN card. Ensure that you connect the red cable to the main connector on the card, and the blue cable to the auxiliary connector on the card. 10. Install the base cover assembly 1 and tighten the screws 2 . 11. Install the battery pack. See “Replacing the battery pack” on page 63. 12. Turn over the computer and connect the ac power adapter and all cables. Replacing the Ultrabay device Before you start, print these instructions.
4. Remove the screw that secures the Ultrabay device. 5. Remove the Ultrabay device. 6. Insert the new Ultrabay device into the bay.
7. Install the screw to secure the new Ultrabay device. 8. Reinstall the base cover assembly. See “Replacing the base cover assembly” on page 65. 9. Install the base cover assembly 1 and tighten the screws 2 . 10. Turn over the computer and connect the ac power adapter and all cables. Chapter 6.
Replacing the backup battery Before you start, print these instructions. DANGER If the backup battery is incorrectly replaced, there is danger of an explosion. The backup battery contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery pack away from fire. • Do not expose it to excessive heat. • Do not expose it to water or rain. • Do not short-circuit it.
5. Install the new backup battery 1 and attach the connector 2 . 6. Install the base cover assembly 1 and tighten the screws 2 . 7. Install the battery pack. See “Replacing the battery pack” on page 63. 8. Turn over the computer and connect the ac power adapter and all cables. Chapter 6.
Replacing the keyboard Before you start, print these instructions. DANGER During electrical storms, do not connect the cable to or disconnect it from the telephone outlet on the wall. DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, disconnect the cables before opening the cover of this slot. To remove the keyboard, do the following: 1. Turn off the computer, then disconnect the ac power adapter and all cables from the computer. 2.
4. To reveal the screw heads beneath the keyboard frame, use the flat end of the multi-tool to slide the keyboard forward by 2.5 mm (0.1 inch). Note: Do not press or hold the keys while sliding the keyboard frame, otherwise the keyboard frame cannot be moved. 5. Use the cross end of the multi-tool to loosen the screws. 6. Pivot the keyboard slightly upward as shown by the arrow 1 until you can see the connectors on the bottom side of the keyboard. Then turn over the keyboard as shown by the arrow 2 .
7. Put the keyboard on the palm rest and detach the connectors. Then remove the keyboard. To install the new keyboard, do the following: 1. Attach the connectors, and then turn over the keyboard.
2. Insert the keyboard into the keyboard bezel as shown. Ensure that the front edge of the keyboard is under the frame of the keyboard bezel. 3. Ensure that the screw heads are exposed completely. Otherwise, reveal the screw heads by sliding the keyboard frame forward with the flat end of the keyboard multi-tool. Chapter 6.
4. Tighten the screws with the cross end of the keyboard multi-tool to secure the keyboard in place. 5. Slide the keyboard frame backward by 2.5 mm (0.1 inch) with the flat end of the keyboard multi-tool to hide the latches of the keyboard frame under the keyboard bezel. Note: Do not press or hold the keys while sliding the keyboard frame, otherwise the keyboard frame cannot be moved.
6. Insert the flat end of the keyboard multi-tool into the gaps around the keys as shown to slide the keyboard frame backward. Ensure that there is no gap between the keyboard frame and keyboard bezel. Note: Do not press and hold the keys while sliding the keyboard frame, otherwise the keyboard frame cannot be moved. 7. Install the battery pack. See “Replacing the battery pack” on page 63. 8. Turn over the computer and connect the ac power adapter and all cables. Chapter 6.
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Chapter 7. Enhancing your computer This chapter provides instructions on how to use hardware devices to expand your computer capabilities. This chapter contains the following items: • “Finding ThinkPad options” on page 91 • “ThinkPad docking stations” on page 91 Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs.
ThinkPad Basic Dock Front view 1 Power button: Press the power button to turn on or turn off the computer . 2 Eject button: Press the eject button to release the computer from the docking station. 3 Sliding adjuster: Use the sliding adjuster as a guide to align the docking station connector on your computer when you attach the docking station. 4 Docking station connector: Used to attach your computer. Rear view 1 Always On USB connector: Used to connect devices that are compatible with USB 2.
4 Ethernet connector: Used to connect the docking station to an Ethernet LAN. Note: If you need to use an Ethernet connector or an external monitor connector when your computer is attached to a docking station, use the Ethernet connector or the external monitor connector on the docking station, instead of the one on the computer. 5 ac power connector: Used to connect the ac power adapter. 6 VGA connector: Used to connect the computer to a VGA-compatible video device, such as a VGA monitor.
Rear view 1 Always On USB connector: Used to connect devices that are compatible with USB 2.0 or charge some mobile digital devices and smartphones when your computer is in sleep or hibernation mode. 2 USB 2.0 connectors: Used to connect devices that are compatible with USB 2.0. 3 USB 3.0 connectors: Used to connect devices that are compatible with USB 3.0. 4 Ethernet connector: Used to connect the docking station to an Ethernet LAN.
ThinkPad Ultra Dock Front view 1 Power button: Press the power button to turn on or turn off the computer. 2 Key lock indicator: This indicator turns on when the system lock key is in the locked position. 3 Docking status indicator: This indicator turns on when your computer is docked. 4 Eject button: Press the eject button to release the computer from the docking station.
1 Always On USB connector: Used to connect devices that are compatible with USB 2.0 or charge some mobile digital devices and smartphones when your computer is in sleep or hibernation mode. 2 USB 2.0 connectors: Used to connect devices that are compatible with USB 2.0. 3 USB 3.0 connectors: Used to connect devices that are compatible with USB 3.0. 4 Ethernet connector: Used to connect the docking station to an Ethernet LAN.
3. Align the top-left corner of the computer with the position mark of the docking station. Insert your computer into the docking station vertically until you hear a click 1 . The computer is attached to the docking station. Then turn the system lock key to the locked position 2 . 4. Check the docking status indicator. If the docking status indicator is not turned on, it indicates that your computer is not correctly attached to the docking station.
3. Press the eject button until the computer moves up. Then, grasp both sides of the computer to remove it. Connecting external displays to a docking station For the ThinkPad Pro Dock, if you connect two displays to the DisplayPort connector and the DVI connector, the DVI connector is inactive. For the ThinkPad Ultra Dock, if you connect two displays to the DisplayPort connector and the DVI connector, the DVI connector is inactive.
For the ThinkPad Ultra Dock, if you connect two displays to the DisplayPort connector and the HDMI connector, the HDMI connector is inactive. Security features The system lock key has two positions as shown in the drawing. The security feature is different when the key is in different positions: • When the key is in the locked position (position 1), the eject button of the docking station is locked, and you cannot remove your computer. The key lock indicator is on when the eject button is locked.
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Chapter 8. Advanced configuration This chapter provides the following information to help you configure the computer: • “Installing a new operating system” on page 101 • “Installing device drivers” on page 103 • “Using the ThinkPad Setup program” on page 103 • “Using system management” on page 116 Installing a new operating system In some situations, you might need to install a new operating system. This topic provides instructions on how to install a new operating system.
Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program. Otherwise the operating system will not start correctly.
Country or region Code Country or region Code China SC Netherlands NL Denmark DK Norway NO Finland FI Spain SP France FR Sweden SV Germany GR Taiwan and Hong Kong TC Italy IT United States US Japan JP Installing device drivers Device driver is the program that operates a particular hardware device of the computer. If a device does not perform well or you install a new device, you need to install or update the corresponding device driver.
Note: Default values are in boldface. 4. To change other configurations, press the Esc key to exit the submenu and return to the parent menu. 5. When you complete the configuration, press F10 to save and exit. You also can select the Restart tab in the ThinkPad Setup menu, and restart your computer with one of the provided options. Note: You can press F9 to restore to the default settings.
Table 4. Config menu items (continued) Menu item Submenu item Value Comments function is enabled with any power sources. Notes: • The magic packet type Wake on LAN requires ac power. • The Wake on LAN function does not work when a hard disk password is set.
Table 4. Config menu items (continued) Menu item Submenu item Value • Auto Comments If you select Auto, it enables you to connect and route appropriate USB 3.0 or USB 2.0 connectors. If you select Enabled, it enables USB 3.0 mode and allows USB 3.0 to be supported in the operating system. If you select Disabled, it disables and hides the USB 3.0 controller, and USB 3.0 connectors will work as USB 2.0 connectors.
Table 4. Config menu items (continued) Menu item Submenu item Value Comments connector on a docking station. Power Intel SpeedStep® technology • Disabled Select the mode of Intel SpeedStep technology at runtime. • Enabled Mode for AC • Maximum Performance • Battery Optimized Mode for Battery • Maximum Performance • Battery Optimized Adaptive Thermal Management Scheme for AC • Maximize Performance Maximum Performance: Always the highest speed. Battery Optimized: Always the lowest speed.
Table 4. Config menu items (continued) Menu item Submenu item Value Comments Intel Rapid Start Technology • Disabled To use this feature, a special partition on the solid-state drive is required.
Table 4. Config menu items (continued) Menu item Submenu item Value Comments Intel AMT Intel AMT Control • Disabled If you select Enabled, Intel Active Management Technology (AMT) is configured and additional setup items are provided in Management Engine BIOS Extension (MEBx) Setup. • Enabled • Permanently Disabled If you select Permanently Disabled, you will never be able to enable it again. Be cautious when you want to use this option.
The following table lists the Security menu items. Default values are in boldface. Attention: The default configurations are already optimized for you. Improper change of the configurations might cause unexpected results. Table 5. Security menu items Menu item Submenu item Value Comments Password Hardware Password Manager • Disabled Manage your power-on password, supervisor password, and your hard disk passwords.
Table 5. Security menu items (continued) Menu item Submenu item Value Comments Fingerprint Predesktop Authentication • Disabled Enable or disable fingerprint authentication before the operating system is loaded. Reader Priority • External ➙ Internal • Enabled • Internal Only Security Mode • Normal • High Security Chip If External ➙ Internal is selected, an external fingerprint reader is used if attached. Otherwise, an internal fingerprint reader is used.
Table 5. Security menu items (continued) Menu item UEFI BIOS Update Option Memory Protection Virtualization Submenu item Value Comments Physical Presence for Clear • Disabled Enable or disable the confirmation message when you clear the security chip.
Table 5. Security menu items (continued) Menu item Submenu item Value Comments Fingerprint Reader • Disabled If you select Enabled, you can use the fingerprint reader. • Enabled NFC Device • Disabled • Enabled Internal Device Access Bottom cover Tamper Detection • Disabled Anti-Theft Intel AT Module Activation • Disabled • Enabled • Enabled • Permanently Disabled Intel AT Suspend • Enter If you select Enabled, you can use the NFC device. You can enable or disable the tamper detection.
Table 5. Security menu items (continued) Menu item Value Submenu item Comments signature databases including certificate for Windows 8 operating system. Startup menu To change the startup settings of your computer, select the Startup tab from the ThinkPad Setup menu. Attention: • After you change the startup sequence, ensure that you select a correct device during a copy, a save, or a format operation. Otherwise your data might be erased or overwritten.
Table 6. Startup menu items (continued) Menu item Value Comments system. If you select UEFI Only, CSM Support is selectable. For Both or Legacy Only mood, CSM Support is not selectable. Boot Mode • Quick Screen during the POST: • Diagnostics • Quick: The ThinkPad Logo screen is displayed. • Diagnostics: Text messages are displayed. Note: You also can enter Diagnostic mode by pressing Esc during the POST.
Using system management This topic is primarily intended for the network administrators. Your computer is designed for manageability, so that you can redirect more resources to better meet your business objectives. This manageability, known as Total Cost of Ownership (TCO), enables you to remotely operate client computers in the same way as you operate your own computer, such as turning on a client computer, formatting a hard disk drive, and installing a program.
Note: If a supervisor password has been set, you will be required to enter the supervisor password when you start the ThinkPad Setup program. Enabling or disabling the Wake on LAN feature When the Wake on LAN feature is enabled and the computer is connected to a LAN, the network administrator can start the computer remotely from a management console, using a remote network-management program. To enable or disable the Wake on LAN feature, do the following: 1. Start the ThinkPad Setup program.
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Chapter 9. Preventing problems An important part of owning a ThinkPad notebook computer is maintenance. With proper care, you can avoid common problems. This chapter provides information that can help you keep your computer running smoothly.
– Restart the computer and start the recovery operation. – If your computer uses discs as the recovery media, do not remove the disc from the drive until prompted to do so. • For suspected hard disk drive issues, refer to “Diagnosing problems” on page 125 and run a diagnostic test for the drive before you call the Customer Support Center. If your computer does not start up, download the files to create a bootable self-test medium from http://www.lenovo.com/hddtest.
For more information about how to use the System Update program, refer to the help information system of the program. Taking care of your computer Although your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following the important tips in this topic, you will get the most use and enjoyment out of your computer.
• When installing the hard disk drive, solid-state drive, or optical drive, follow the instructions shipped with your hardware, and apply pressure only where needed on the device. • Turn off your computer before you replace the hard disk drive or solid-state drive. • After you replace the primary hard disk drive or solid-state drive, reattach the cover of the drive slot.
7. Wipe the cover with the clean sponge. 8. Wipe the surface again with a dry, soft, lint-free cloth. 9. Wait for the surface to dry completely and remove any fibers from the cloth. Cleaning your computer keyboard To clean the computer keyboard, do the following: 1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth. Note: Avoid spraying cleaner directly onto the keyboard. 2. Wipe each keytop surface with the cloth.
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Chapter 10. Troubleshooting computer problems This chapter provides information on what to do if you experience a problem with your computer. • “Diagnosing problems” on page 125 • “Troubleshooting” on page 125 Diagnosing problems If you experience problems with your computer, use the Lenovo Solution Center program as a starting point for solving them. The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems.
Note: Do not remove the battery pack or the ac power adapter. 2. Remove all power sources from the computer (battery and the ac power adapter). Hold down the power button for 10 seconds. Plug in the ac power adapter while keeping the battery out of the computer. If the computer starts with ac power but does not start when ac power is removed, call the Customer Support Center for support. If the computer does not turn back on, continue with step 3. 3.
• Message: 0187: EAIA data access error Solution: The access to EEPROM is failed. Have the computer serviced. • Message: 0188: Invalid RFID Serialization Information Area Solution: The EEPROM checksum is not correct (block # 0 and 1). The system board should be replaced, and the box serial number needs to be reinstalled. Have the computer serviced. • Message: 0189: Invalid RFID configuration information area Solution: The EEPROM checksum is not correct (block # 4 and 5).
Errors without messages • Problem: My screen keeps blanking when I do not want it to. Solution: If your computer is preinstalled with the Windows 7 operating system, you can disable any system timers, such as the LCD turn-off timer or the blank timer by doing the following: 1. Start Power Manager. 2. Click the Power plan tab, and then select Maximum Performance from the predefined power plans.
Table 7. Beep errors (continued) Problem Solution Four cycles of four short beeps Shut down the computer immediately and have the computer serviced. Five short beeps The system board has a problem. Have the computer serviced. Memory module problems Print these instructions now and keep the instructions with your computer for reference later. If your memory module is not operating properly, check the following items: 1. Verify that the memory module is installed and seated correctly in your computer.
– You have installed all networking software that is necessary for your network environment. Check with your LAN administrator for the necessary networking software. • Problem: The adapter stops working for no apparent reason. Solution: The network driver files might be corrupt or missing. Update the driver by referring to the previous solution for the procedure to make sure that the correct device driver is installed.
• Problem: Sound does not come from the Bluetooth headset/headphone but comes from the local speaker even though the Bluetooth headset/headphone is connected using a Headset profile or AV profile. Solution: Do the following: 1. Exit the application that uses the sound device (for example, Windows Media Player). 2. Open Control Panel and click Hardware and Sound ➙ Sound ➙ Playback. 3. If you are using a Headset profile, select Bluetooth Hands-free Audio and click the Set Default button.
• Problem: All or some keys on the external numeric keypad do not work. Solution: Make sure that the external numeric keypad is correctly connected to the computer. Problems with the display and multimedia devices This topic includes the most common problems with displays and multimedia devices, including the computer display, the external monitor, audio devices, and the optical drive. Computer screen problems • Problem: The screen is blank. Solution: Do the following: – Press F7 to bring up the image.
• Problem: The screen stays on even after you turn off your computer. Solution: Press and hold the power button for four seconds or more to turn off your computer; then turn it on again. • Problem: Missing, discolored, or bright dots appear on the screen every time you turn on your computer. Solution: This is an intrinsic characteristic of the TFT technology. Your computer display contains multiple thin-film transistors (TFTs).
• Problem: If you use the Extend desktop function, you cannot set a higher resolution or higher refresh rate on the secondary display. Solution: Change the resolution and the color depth to lower settings for the primary display. • Problem: Display switching does not work. Solution: If you use the Extend desktop function, disable it, and change the display output location. If a DVD movie or a video clip is playing, stop the playback, close the program, and then change the display output location.
2. Click Hardware and Sound. 3. Click Sound. 4. Click the Recording tab in the Sound window. 5. Select Microphone, and click the Properties button. 6. Click the Levels tab, and move the Microphone Boost slider upwards. 7. Click OK. Note: For details about controlling volume, refer to your Windows online help. • Problem: A volume or balance slider cannot be moved. Solution: The slider might be grayed out. This means that its position is fixed by the hardware and cannot be changed.
2. Make sure that the over-discharged battery pack is in the computer. 3. Connect the ac power adapter to the computer and let it charge. If a quick charger is available, use it to charge the over-discharged battery pack. If the battery pack cannot be fully charged in 24 hours, use a new battery pack. • Problem: The computer shuts down before the battery status icon shows that the battery is empty, or the computer operates after the battery status icon shows that the battery is empty.
3. If the battery is charged but the computer does not run, replace the battery with a new one. A power button problem Problem: The system does not respond, and you cannot turn off the computer. Solution: Turn off the computer by pressing and holding the power button for 4 seconds or more. If the computer is still not reset, remove the ac power adapter and the battery. Boot problems Print these instructions now and keep them with your computer for reference later.
– If the system status indicator (illuminated ThinkPad logo) is off, your computer is in power-off state or in hibernation mode. Connect the ac power adapter to the computer; then press the power button to resume operation. If the system still does not return from sleep mode, your system might stop responding and you might not be able to turn off the computer. In this case, you need to reset the computer. If you have not saved your data, it might be lost.
Make sure that the drive connector is firmly connected to the computer. If you use an option that has a bay for installing the drive, make sure that the option is firmly connected to the computer and works properly. Make sure that the drive tray is firmly closed. Make sure that the device drivers are correctly installed. • Problem: You hear a noise from the drive when the CD, DVD, or CD-RW disc is spinning.
• Other applications run correctly on your computer. • The necessary device drivers are installed. • The application works when it is run on some other computer. If an error message is displayed while you are using the application program, refer to the manuals supplied with the application. If the application still does not run correctly, contact your place of purchase or a service representative for help.
Chapter 11. Getting support This chapter provides information about getting help and support from Lenovo. • “Before you contact Lenovo” on page 141 • “Getting help and service” on page 141 • “Purchasing additional services” on page 143 Before you contact Lenovo Often, you can solve your computer problems by referring to the information in the explanations of error codes, running diagnostic programs, or by consulting the Lenovo Web site. Registering your computer Register your computer with Lenovo.
Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer. That documentation includes printed books, online books, readme files, and help files. In addition, information about Lenovo products is available on the World Wide Web. Microsoft Service Packs are the latest software source for Windows product updates. They are available through Web download (connection charges might apply) or through disc.
• • • • • • Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts Identification of software problem sources Configuration of the UEFI BIOS as part of an installation or upgrade Changes, modifications, or upgrades to device drivers Installation and maintenance of network operating systems (NOS) Installation and maintenance of application programs For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see “Warranty information
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Appendix A. Regulatory Information Wireless related information Wireless interoperability The M.2 wireless LAN card is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS), Complementary Code Keying (CCK), and/or Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to: • The 802.11b/g Standard, 802.11a/b/g or 802.11n draft 2.
• Battery Status Profile Usage environment and your health Integrated wireless cards emit radio frequency electromagnetic energy like other radio devices. However, the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones. Due to the fact that integrated wireless cards operate within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes they are safe for use by consumers.
4 Wireless LAN antenna (main) Locating wireless regulatory notices For more information about the wireless regulatory notices, refer to the Regulatory Notice shipped with the computer. If the computer is shipped without the Regulatory Notice, you can find it on the Web site at: http://www.lenovo.com/ThinkPadUserGuides Export classification notice This product is subject to the United States Export Administration Regulations (EAR) and has an Export Classification Control Number (ECCN) of 4A994.b.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. European Union - Compliance to the Electromagnetic Compatibility Directive This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility.
Korea Class B compliance statement Japan VCCI Class B compliance statement Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Lenovo product service information for Taiwan Eurasian compliance mark Appendix A.
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Appendix B. WEEE and recycling statements Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.
Disposing of Lenovo computer components Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances. To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor.
Battery recycling information for the European Union Notice: This mark applies only to countries within the European Union (EU). Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union.
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Appendix C. Restriction of Hazardous Substances Directive (RoHS) European Union RoHS Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast” or “RoHS 2”). For more information about Lenovo progress on RoHS, go to: http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.
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Appendix D. ENERGY STAR model information ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with the ENERGY STAR qualified designation.
3. In the Device Manager window, expand Network adapters. 4. Right-click your network adapter device, and click Properties. 5. Click the Power Management tab. 6. Clear the Allow this device to wake the computer check box. 7. Click OK.
Appendix E. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Access Connections Active Protection System Rescue and Recovery Secure Data Disposal ThinkPad ThinkVantage TrackPoint UltraConnect Intel and Intel SpeedStep are trademarks of Intel Corporation in the U.S. and/or other countries. Microsoft, Windows, and BitLocker are trademarks of the Microsoft group of companies.
