User guide

Appendix F – Technical Support
Multi-Tech Systems, Inc. RF560VPN User Guide 74
Appendix F – Technical Support
The Technical Support section offers information about on-line registration as well as phone numbers
for contacting our Technical Support group. Also included is information about accessing our Internet
site, and information about ordering accessories for your RouteFinder.
Multi-Tech provides free technical support for as long as your product remains in service. Before
calling Technical Support, please read through the Troubleshooting chapter of this User Guide. Also,
ensure you have completed the Recording RouteFinder Information section below.
To contact our Technical Support group, use one of the following contact options, keeping in mind that
phone calls are handled with first priority:
Contacting Technical Support
Country Using Email By Phone
France
[e-mail] +(33) 1-64 61 09 81
India
[e-mail] +(91) 124-340778
U.K.
[e-mail] +(44) 118 959 7774
Rest of World
[e-mail] 800-972-2439 (U.S. & Canada)
or [phone]
Recording RouteFinder Information
Before placing a call to our Technical Support staff, record the following information about your Multi-
Tech RouteFinder.
Model no.:
________________________________________________________________
Serial no.: ________________________________________________________________
Firmware version: _________________________________________________________
Software version: _________________________________________________________
Note the status of your RouteFinder in the space provided before calling tech support. Make certain to
include screen messages, diagnostic test results, problems with a specific application, etc.