SOHO Internet Security Appliance RF560VPN User Guide
User Guide RouteFinder SOHO Internet Security Appliance RF560VPN PN S000302A Revision A Copyright © 2003 This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc.
Contents Chapter 1 – Introduction and Description .............................................................................. 5 Key Features ...................................................................................................................... 5 RouteFinder Documentation ............................................................................................... 7 RF560VPN Front Panel ......................................................................................................
Appendix E – Regulatory Compliance Information ..............................................................72 FCC Part 15 Regulation.....................................................................................................72 EMC, Safety, and R&TTE Directive Compliance................................................................73 Other Approvals.................................................................................................................73 Appendix F – Technical Support...
Chapter 1 – Introduction and Description Chapter 1 – Introduction and Description Welcome to the world of Internet security. Your Multi-Tech SOHO RouteFinder VPN Internet security appliance, Model RF560VPN, is ideal for the small branch office or telecommuter who needs secure access to the corporate LAN. In addition to providing a WAN Ethernet port for DSL or cable broadband Internet access, it also offers both client-to-LAN and LAN-to-LAN connectivity based on the IPSec protocol.
Chapter 1 – Introduction and Description · Secure VPN Connections. The SOHO RouteFinder VPN uses the IPSec industry standard protocol, data encryption, and the Internet to provide high-performance, secure VPN connections. · For LAN-to-LAN connectivity, the RouteFinder utilizes the IPSec protocol to provide up to 10 tunnels with strong 168-bit 3DES encryption using IKE and PSK key management. In addition, it provides very high performance with 1.5 Mbps with 3 DES encryption throughput.
Chapter 1 – Introduction and Description RouteFinder Documentation The Quick Start Guide The Quick Start Guide is a shorter version of this User Guide. It is included in printed form with your RF560VPN. Both guides are intended to be used by systems administrators and network managers. They provide the necessary information for a qualified person to unpack, cable, and configure the device for proper operation.
Chapter 1 – Introduction and Description RF560VPN Front Panel RF560VPN Light Panel LEDs Description Link ACT Lights when the LAN client is correctly connected to the Ethernet port. Blinks when there is activity on the Ethernet port. 100/10 Lights when the LAN client is connected at 100MB. Off when the LAN client is connected at 10MB. FDX COL Lights when the LAN client is connected as full duplex. Off when the LAN client is connected as half duplex. Blinks when there are collisions on the network.
Chapter 1 – Introduction and Description RF560VPN Back Panel RF560VPN Back Panel 12VDC Power The power port connects the AC power adapter. 10/100 BT WAN (10/100BaseT) The WAN port connects the xDSL modem or cable modem. Serial The Serial port connects a standard modem (optional). Reset The Reset button resets the router to factory defaults. Press and hold the Reset button until the Status LED of the RF560VPN blinks, and then release it.
Chapter 2 – Installation Chapter 2 – Installation Safety Warnings 1. Never install telephone wiring during a lightning storm. 2. Never install telephone jacks in a wet location unless the jack is specifically designed for wet locations. 3. This product is to be used with UL and cUL listed computers. 4. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. 5. Avoid using a telephone during an electrical storm.
Chapter 2 – Installation Cabling Your RouteFinder Cabling your RouteFinder requires making the appropriate connections to PCs, Cable or DSL modem, analog modem or ISDN TA (optional), AC power and the router. Because this device also provides DHCP server functions, remote access, routing and firewall protection, after your device is properly cabled, you will need to complete your configuration by following the instructions provided in the following chapter or in the Quick Start Guide.
Chapter 3 – Configuring the PC Chapter 3 – Configuring the PC You must establish TCP/IP communication on each PC (make sure a Network Card or Adapter has been installed into each PC). If Your Operating System Is Windows 98/Me: Note: The following procedures are based on Windows 98. Procedures may differ slightly in Windows Me. For Windows 98, check to see that you have installed the Windows 98 patch dated August 1998. 1. Click Start | Settings | Control Panel. 2. Double-click the Network icon. 3.
Chapter 3 – Configuring the PC 6. The TCP/IP Properties window displays. Click the IP Address tab to set your workstation’s IP Address. 7. In the IP Address dialog box, choose one of the following: · To set a Dynamic IP Address, check Obtain an IP Address Automatically. Dynamic Addresses are used in the Example Reference Guide in Example 2 – Site B and Example 3 – Site B. · To set a Fixed IP Address, check Specify an IP address.
Chapter 3 – Configuring the PC If Your Operating System Is Windows NT: 1. Click Start | Settings | Control Panel. 2. Double-click the Network icon. 3. The Network dialog box displays. Click the Protocols tab. Select the TCP/IP protocol line associated with your network card/adapter. If TCP/IP is not listed, see Appendix B for installation directions. Multi-Tech Systems, Inc.
Chapter 3 – Configuring the PC 4. Click the Bindings tab. The Bindings dialog box displays. In the Show Bindings for drop-down list box, select all adapters. A list of all adapters displays on the lower part of the screen. Double-click the entry for your Ethernet card adapter. This expands the list. Verify that TCP/IP Protocol is included in the list below your adapter name. 5. TCP/IP and your adapter are now setup. Multi-Tech Systems, Inc.
Chapter 3 – Configuring the PC 6. Next, select the Protocol tab to set your workstation’s IP Address. 7. Click the Properties button and choose one of the following: · To obtain an IP Address automatically, check the Obtain an IP Address Automatically checkbox. · To specify a Fixed IP Address, check the Specify an IP Address checkbox. 8. Click OK. 9. 10. Close out of the Control Panel. Repeat these steps for each PC on your network. Multi-Tech Systems, Inc.
Chapter 3 – Configuring the PC If Your Operating System Is Windows 2000/XP 1. Click Start | Settings | Control Panel. Double-click the Network and Dial-Up Connections icon. 2. The Network and Dial-Up Connections screen displays. Right-click the Local Area Connection icon and choose Properties. Multi-Tech Systems, Inc.
Chapter 3 – Configuring the PC 3. The Local Area Connection Properties dialog box displays. · Select Internet Protocol [TCP/IP]. Once the protocol is selected, the name of your adapter card should display in the Connect using box. · Click the Properties button. 4. The Internet Protocol (TCP/IP) Properties dialog box displays. Set your workstation’s IP Address. · To set a Dynamic IP Address, check Obtain an IP Address Automatically. · To set a Fixed IP Address, check Specify an IP address.
Chapter 4 – Navigating the Screens Chapter 4 – Navigating the Screens Buttons on the Main Menu When you select a function by clicking the button at the top of the screen, the button will change from red to blue denoting that this is now the active screen. Buttons on the Function Screens · Buttons at the Top of the Screen: These are the main function buttons. They allow you to move from one function to another: Device Information, Device Status, Setup Wizard, Advanced Settings, System Tools, and Help.
Chapter 5 – Configuring the RouteFinder Using a Web Browser Chapter 5 – Configuring the RouteFinder Using a Web Browser Now that the cabling is completed and each PC on the network is configured to accept the IP addresses that the RouteFinder will provide, you are ready to configure your Router. About the Browser Interface Initial configuration is required in order for you to begin operation. The browser-based interface eases VPN configuration and management.
Chapter 5 – Configuring the RouteFinder Using a Web Browser 5. The Password dialog box displays. Type your network password. · Type admin (admin is the default user name) in the user name box. Leave the password box empty. · Click OK. The Setup Wizard screen displays. Note: To change your password, select Advanced Settings, and then choose Administrative Settings. See Chapter 6. 6. The Main Menu displays. On the Main Menu, click the Setup Wizard Multi-Tech Systems, Inc. RF560VPN User Guide button.
Chapter 5 – Configuring the RouteFinder Using a Web Browser Setup Wizard When the Setup Wizard screen displays, the Setup Wizard button will turn blue to indicate that the screen is active. The following screen is the first Setup Wizard screen. From here you will follow a step-by-step process that lets you input all of the basic settings to configure your RF560VPN. – Time Zone Selection Select the time zone, and then click the Next button to continue.
Chapter 5 – Configuring the RouteFinder Using a Web Browser – Device IP Settings On this screen, enter the internal LAN IP address that you want to assign to the LAN port of the RF560VPN. This is not the IP address from your ISP – it is the local internal LAN IP address. · Device IP Address: The default IP address of your RF560VPN: 192.168.2.1. · Device IP Subnet Mask: The subnet mask can usually be left at its default of 255.255.255.0. · Click the Next button. Multi-Tech Systems, Inc.
Chapter 5 – Configuring the RouteFinder Using a Web Browser – ISP Settings On this screen you can select to have the program automatically get your IP settings from your ISP DHCP server or you can choose one of four options for manually inputting your IP settings. 1. From the drop down list box, select the type of settings you will be entering. The default screen is Static IP Settings. 2a.
Chapter 5 – Configuring the RouteFinder Using a Web Browser 2b. Manually Input IP Settings: st 1 Option – Connect to Cable ISP Option – Use this screen to have the program retrieve your IP settings from the ISP DHCP server and to see a description of each option. · Select Connect to Cable ISP and click Next. Multi-Tech Systems, Inc.
Chapter 5 – Configuring the RouteFinder Using a Web Browser 2b. Manually Input IP Settings: nd 2 Option – PPPoE Settings – Use this screen when your ISP requires you to enter your ISP settings and you want to use PPPoE settings. · Enter your User Name, Password, Retype the Password (for verification), and select your idle time. · Select your Connection Type by clicking on the desired connection type button. · Choose either Dynamic or Fixed. This will determine how you IP address will be assigned.
Chapter 5 – Configuring the RouteFinder Using a Web Browser 2b. Manually Input IP Settings: rd 3 Option – PPTP Settings – Use this screen when your ISP requires you to enter your ISP settings and you want to use PPTP settings. · Enter your User Name, Password, Retype the Password (for verification), select your idle time, enter your PPTP Client IP address, PPTP Server IP address, and your Connection ID or Name. · Select your Connection Type by clicking on the desired connection type button.
Chapter 5 – Configuring the RouteFinder Using a Web Browser 2b. Manually Input IP Settings: th 4 Option – Telstra Settings – Use this screen when your ISP requires you to enter your ISP settings and you want to use Telstra settings. · Enter your User Name, Password, Retype the Password (for verification), and your Default Domain name. · Click Next. Multi-Tech Systems, Inc.
Chapter 5 – Configuring the RouteFinder Using a Web Browser – ISP Additional Settings If your ISP requires you to manually input your system information, use the fields on this screen to fulfill that requirement. 1. Check the box labeled Your ISP requires you to manually setup DNS settings if your ISP requires this. Then enter the DNS (Domain Name Server) address or addresses. These can be left as 0.0.0.0 for a LAN-to-LAN RouteFinder connection. 2.
Chapter 5 – Configuring the RouteFinder Using a Web Browser – Modem Settings (Optional) A modem can be used as a dialup backup to the Cable/xDSL connection. Modem Settings The checkbox Dialup Modem When Cable/xDSL is not connected should be checked in order to use the modem as a backup to cable or xDSL when the cable or xDSL are not working. To add the modem to your setup, connect the modem and input the ISP account settings.
Chapter 5 – Configuring the RouteFinder Using a Web Browser – VPN Settings Use this screen to input your LAN-to-LAN VPN settings and/or your Client-to-LAN VPN settings. VPN Settings for IPSec If you select Setup IPSEC Settings, the following screen displays: · Check the Enable IPSec Function checkbox. · In the Connection Name field, type a name that describes a connection you would like to establish. Example: Site A. · Click the Add button. The VPN Settings detail screen will display.
Chapter 5 – Configuring the RouteFinder Using a Web Browser – Enter the VPN IPSec Connection Settings VPN Setting Name Description Example Connection Name The Connection Name entered on the previous screen displays here Accept the default Disable UID (when this is selected, Local and Remote IPSEC Identifier are not active). Enable UID is an option for compatibility purposes only (other IPSEC VPN gateways might require you to input a Local and Remote IPSec Identifier).
Chapter 5 – Configuring the RouteFinder Using a Web Browser VPN Setting Name Description Example Enable NetBIOS Broadcast Remote Site When enabled, will allow Microsoft File and Printer sharing to communicate information about computers on the network. Enabled Remote IP Network Remote IP Netmask Remote Gateway IP/FQDN Network Interface Choose whether the remote site will be used by a single user or a LAN. Enter Remote IP Network address (LAN) for Site B. Enter Remote IP Netmask address for Site B.
Chapter 5 – Configuring the RouteFinder Using a Web Browser Optional Aggressive Secure Association Selection If you selected Aggressive for the Secure Association, the following fields display: Enter the Required Information for Aggressive, an Optional Secure Association Selection: VPN Setting Name Description Example Perfect Forward Secure Encryption Protocol Check the Enabled button. Enabled Select 3DES.
Chapter 5 – Configuring the RouteFinder Using a Web Browser Optional Manual Secure Association Selection If you Selected Manual for the Secure Association, the following fields display: Enter the Required Information for Manual Secure Association: VPN Setting Name Description Example Incoming SPI Outgoing SPI The SPI is a unique hexadecimal identifier in the SA that allows the receiving computer to select the SA under which a packet will be processed.
Chapter 5 – Configuring the RouteFinder Using a Web Browser – VPN PPTP Connection Settings If you prefer to use PPTP Settings instead of IPSec, click the PPTP Settings button on the left side of the screen. The following screen displays: VPN Setting Name Description Example Enable PPTP Function PPTP IP Pool Check the box to enable the PPTP function. Enter a range of IP addresses. Enable 190 - 200 Multi-Tech Systems, Inc.
Chapter 5 – Configuring the RouteFinder Using a Web Browser VPN Setting Name Description Example NetBIOS Enable When enabled, will allow Microsoft File and Printer sharing to communicate information about computers on the network. DNS Server – Enter the address of the DNS Server to be used. WINS Server – Enter the address of WINS Server to be used. Select the User Authentication method to be used. Options are PAP, CHAP, and MS-CHAP Select the Encryption Strength. Options are 128 bit or None.
Chapter 5 – Configuring the RouteFinder Using a Web Browser – Save and Restart After you have finished entering and/or editing the information on the previous screens, click the Save and Restart button on the left-hand side of the screen. This will save all of the preceding settings and restart the device. After the restart, the device will function according to the saved settings.
Chapter 6 – Managing the RouteFinder Using a Web Browser Chapter 6 – Managing the RouteFinder Using a Web Browser Once the RF560VPN has been configured using the Setup Wizard, the other menu options can be used for managing your router. They allow you to perform the following functions: Find information about your current settings. Find information about your current connection status. Set Advanced Setup features. Use Tools for managing the system. Device Information Click the Device Information button.
Chapter 6 – Managing the RouteFinder Using a Web Browser Device Status Click the Device Status button. The Device Status screen displays. Use the Device Status screen to view the status of the current connections. This screen shows the status of the Cable/xDSL modem, the Modem Dialup, and the Device IP addresses. You can view the status of other items by clicking the buttons on left side of the screen.
Chapter 6 – Managing the RouteFinder Using a Web Browser · VPN Status Button – Click this button to view the status of the IPSec and PPTP connections. · DHCP Log Button – Click this button to view the current DHCP client information. The information is displayed on the screen as illustrated on the Device Status screen above. · VPN Log Button – Click this button to view the current VPN activity. You will see a screen similar to this one.
Chapter 6 – Managing the RouteFinder Using a Web Browser Advanced Settings Click the Advanced Settings button. The DHCP Server Settings screen displays first. Use the Advanced Settings screens to establish DHCP server settings, virtual server settings, a static routing table, dynamic settings, modem string settings, and administrative settings. – DHCP Server Settings · · · · · The DHCP server is enabled by default. If you would like to disable it, uncheck the Enable DHCP Server Functions box.
Chapter 6 – Managing the RouteFinder Using a Web Browser – Virtual Server Settings To access this screen, click the Virtual Server Settings button on the left side of the screen. · Port Range Mapping: When established, Virtual Server Settings allow clients on the Internet to access your LAN via the Internet. ▪ ▪ The Internal IP Address is the LAN. The External IP Address is your WAN IP. If this address is dynamically assigned, then enter all zeroes.
Chapter 6 – Managing the RouteFinder Using a Web Browser – Routing Settings To access this screen, click the Routing Settings button on the left side of the screen. Routing is the process of moving a packet of data from source to destination. Use this screen to create a routing table that stores routing information so that your network device knows where to redirect the IP packets on the proper network. · Static Routing Enter the details for each routing table entry. Click the Add button after each entry.
Chapter 6 – Managing the RouteFinder Using a Web Browser – Filter Settings LAN Filter Settings To access this screen, click the Filter Settings button on the left side of the Advanced Settings screen. The LAN Filter Settings function allows the network administrator to define whether local users have the permission to access the Internet. 1. Check the LAN Side Filter Enabled box to begin a list of users and permissions. 2. Select the LAN side filter: Block or Pass. 3.
Chapter 6 – Managing the RouteFinder Using a Web Browser – WAN Filter Settings To access this screen, click the Filter Settings button on the left side of the Advanced Settings screen. Then click the WAN Filter Settings button on the left side of the screen. The WAN Filter Settings screen displays. The WAN Filter Settings function allows the network administrator to define whether remote/outside users have the permission to access the local network. To activate, check the WAN Side Filter Enabled box.
Chapter 6 – Managing the RouteFinder Using a Web Browser – Administrative Settings To access this screen, click the Administrative Settings button on the left side of the Advanced Settings screen. Use this screen to change your RF560VPN password, set the HTTP port number, set remote user configuration, and establish system log settings. · Password Settings To set a new password, type a new one in the New Password box and re-type it for verification in the Retype Password box.
Chapter 6 – Managing the RouteFinder Using a Web Browser Multi-Tech Systems, Inc.
Chapter 6 – Managing the RouteFinder Using a Web Browser – Dynamic DNS Settings DNS (Domain Name Service) is the “middleman” who translates domain names such as multitech.com or yahoo.com into numbers (and, occasionally, the other way around). The Dynamic DNS service allows you to alias a dynamic IP address to a static host name such as youname.dyndns.org or any other name in one of many domains offered by the service. You must sign up with a DNS service provider in order to use this option.
Chapter 6 – Managing the RouteFinder Using a Web Browser – URL Filter Settings Enabled URL Filter Settings can prevent users from accessing certain Internet sites. · To enable this option, check Enable URL Filter Functions. · Enter the name of the Internet address in the Filter String box. · Click the Add button. The URL address then displays in the box in the middle of the screen. Once the URL appears here, you can delete one or all entries. Multi-Tech Systems, Inc.
Chapter 6 – Managing the RouteFinder Using a Web Browser – Email Alert Email alerts will be sent to the system administrator when users have tried to access URLs that have been filtered (see the screen on the previous page). · To enable this option, check Turn Email Notification On. · Enter the name of your outgoing mail server. · Enter the email address of the person who receives this alert. · Indicate how often you would like the alert to be sent.
Chapter 6 – Managing the RouteFinder Using a Web Browser System Tools Click the Systems Tools displays first. button on the Main Menu. The Intruder Detection Log The System Tools functions allow you to view the Intruder Detection Log, the Routing Table, and a System Diagnosis screen. You can also choose to save your settings, load the RF560VPN default settings, upgrade firmware, and restart the device.
Chapter 6 – Managing the RouteFinder Using a Web Browser – Display Routing Table To access this screen, click the Display Routing Table button from the System Tools screen. The Display Routing Table screen displays. This table shows the current routing configuration that you setup on the Routing Table screen. To exit this screen, select another button on the left side of the screen. Multi-Tech Systems, Inc.
Chapter 6 – Managing the RouteFinder Using a Web Browser – System Diagnostics Click the System Diagnostics button from the System Tools screen to display (the screen is pictured on the next page). This screen displays even when one component is not functioning properly. This is the screen you can turn to for troubleshooting your system. When selected, the System Diagnostics function performs a check-up on your RF560VPN to make sure that everything is functioning properly.
Chapter 6 – Managing the RouteFinder Using a Web Browser Multi-Tech Systems, Inc.
Chapter 6 – Managing the RouteFinder Using a Web Browser – Save Settings to a File Use this screen to save your configuration settings to a file. This will provide a backup of your settings in case, for some reason, you have to reset your RF560VPN. 1. Click the Save File button. 2. Then click Save This File to Disk in the browsing wizard. Multi-Tech Systems, Inc.
Chapter 6 – Managing the RouteFinder Using a Web Browser – Load Default Settings To access this screen, click the Load Settings button from the System Tools screen. The Load Default Settings screen displays. ▪ ▪ Use this screen to load the original RF560VPN factory defaults. Click the Start button to load the default settings. – Load Settings from a File 1. To load settings from a file, click the Load Settings from File button under Load Settings. The screen displays. 2.
Chapter 6 – Managing the RouteFinder Using a Web Browser – Upgrade Firmware To access this screen, click the Upgrade Firmware button from the System Tools screen. The Upgrade Firmware screen displays. The Upgrade Firmware option allows you to upgrade the newest firmware to your RF560VPN. How will I be notified of new router firmware upgrades? All Multi-Tech firmware upgrades are posted on the Multi-Tech Web site at www.multitech.com, where they can be downloaded for free.
Chapter 6 – Managing the RouteFinder Using a Web Browser – Restart Device To access this screen, click the Restart Device button from the System Tools screen. The Restart Device screen displays. Click on the Start button to save the current settings and restart the device. Multi-Tech Systems, Inc.
Chapter 7 – Troubleshooting Chapter 7 – Troubleshooting This chapter provides a list of common problems encountered while installing, configuring or administering the RF560VPN. In the event you are unable to resolve your problem, refer to the Service, Warranty and Technical Support chapter of this User Guide for information about contacting our Technical Support representatives.
Chapter 7 – Troubleshooting Problem #2 The RouteFinder is connected to the Cable/DSL, but has problems accessing the Internet. · · · • · • • Ensure the workstation has TCP/IP properly configured. Attempt to ping the IP address of the RF560VPN. Use Web browser interface to see if the WAN Ethernet port has successfully acquired a dynamic IP address from the ISP, or if the static IP address is valid.
Chapter 7 – Troubleshooting Problem #6 After installing my RF560VPN, my modem connection seems to be slower. • The RouteFinder device should have no effect on the modem speed. However, if more than one client is using the same modem through the RouteFinder, the speed will be reduced. • Run RouteFinder Web browser management interface to view the number of concurrent client connections to your ISP.
Chapter 8 – Frequently Asked Questions Chapter 8 – Frequently Asked Questions Where is the xDSL/Cable Router installed on the network? In a typical environment, the Router is installed between the Cable/DSL Modem and the LAN. Plug the Cable/DSL Router into the Cable/DSL Modem’s Ethernet port. Does the Router support IPX or AppleTalk? No. TCP/IP is the only protocol standard for the Internet and has become the global standard for communications.
Chapter 8 – Frequently Asked Questions Will the Router function in a Mac environment? Yes, as long as you have a browser to configure the router. Will the Router allow you to use your own public IPs and Domain, or do you have to use the IPs provided by the router? The router mode allows for customization of your public IPs and Domain.
Chapter 8 – Frequently Asked Questions Why does the Router not obtain the IP address assigned by my ISP? • Make sure that your cable or DSL modem is connected properly. • Try resetting your cable or DSL modem by powering the modem off and on. • If you are using dynamic IP addressing, make sure that your cable or DSL modem is DHCPcapable. • Some ISPs require a MAC address to be registered with them.
Appendix A – Specifications Appendix A – Specifications Processor 50 MHz 32-bit RISC CPU Memory RAM: 16MB Flash ROM: 1MB LAN Ports Number of Ports: 4 Interface: 10BaseT/100BaseTX Standards: 802.
Appendix B – Installing TCP/IP Appendix B – Installing TCP/IP Windows 98/Me 1. Click Start | Settings | Control Panel, and then double-click the Network icon. In the Network dialog box, Configuration tab, click the Add button. 2. Select Protocol and click Add. 3. The Select Network Protocol dialog box displays. In the Manufacturers box, select Microsoft and then select TCP/IP in the Network Protocols box. 4. Click OK and you will be returned to the Network dialog box.
Appendix B – Installing TCP/IP Windows NT 1. Click Start | Settings | Control Panel, and then double-click the Network icon. In the Network dialog box, click the Protocols tab, and click the Add button. (This screen shows TCP/IP already installed) 2. The Select Network Protocol screen displays. Select TCP/IP and follow the on-screen instructions to complete installation. 3. Allow your system to reboot. Windows 2000/XP TCP/IP is automatically installed in Windows 2000 and Windows XP.
Appendix C – Tools for Your RF560VPN Appendix C – Tools for Your RF560VPN PING Ping is an acronym for Packet Internet Groper. The PING utility is used as a diagnostic tool to determine if a communication path exists between two devices on the network. The utility sends a packet to the specified address and then waits for a reply. PING is used primarily to troubleshoot Internet connections, but it can be used to test the connection between any devices using the TCP/IP protocol.
Appendix D – Warranty and Repairs Appendix D – Warranty and Repairs This chapter covers with the terms of your RouteFinder’s warranty and repair policies. Warranty Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.
Appendix D – Warranty and Repairs Repair Procedures for International Customers (Outside U.S.A. and Canada) Your original point of purchase Reseller may offer the quickest and most economical repair option for your MultiTech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product. http://www.multitech.com/COMPANY/offices/DEFAULT.
Appendix E – Regulatory Compliance Appendix E – Regulatory Compliance Information FCC Part 15 Regulation This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Appendix E – Regulatory Compliance EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this Multi-Tech product to confirm compliance with the following European Community Directives: Council Directive 89 / 336 / EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility.
Appendix F – Technical Support Appendix F – Technical Support The Technical Support section offers information about on-line registration as well as phone numbers for contacting our Technical Support group. Also included is information about accessing our Internet site, and information about ordering accessories for your RouteFinder. Multi-Tech provides free technical support for as long as your product remains in service.
Appendix F – Technical Support On-line Warranty Registration If you have access to the World Wide Web, you can register your Multi-Tech product online at the following URL: http://www.multitech.com/register Contacting Multi-Tech by Internet Multi-Tech System, Inc. maintains a Web and an FTP site at: http://www.multitech.com ftp://ftp.multitech.com Ordering Accessories SupplyNet, Inc. can provide you with replacement transformers, cables and connectors for select Multi-Tech products.
Glossary Glossary A Authentication The process of determining the identity of a user attempting to access a system and the process of verifying that a particular name really belongs to a particular entity. Asynchronous A method of transmitting data which allows characters to be sent at irregular intervals. B Baud Rate Baud Rate refers to the number of bits per second (Bps) that are transmitted between your network device and modem or ISDN TA.
Glossary Dynamic Routing Routing is the process of selecting the correct path for a message. Dynamic routing adjust automatically to changes in network topologies or traffic. It automatically accomplishes load balancing and optimizes performance of the network “on the fly.” E Encryption In general use, the transformation of data into a form unreadable by anyone without a secret decryption key. Its purpose is to ensure privacy by keeping the information hidden from anyone for whom it is not intended.
Glossary telephone number. It identifies one address or in this case one computing device. Every computer or device on the network must have a different IP address. An IP address consists of four groups of numbers called octets, which are separated by periods. For example, 213 .0.0.1 is an IP address. An IP address consists of a network portion and a host portion. The network portion identifies the subnet that the computer belongs to.
Glossary NetworkAddress The network portion of an IP address. For a class A network, the network address is the first byte of the IP address. For a class B network, the network address is the first two bytes of the IP address. For a class C network, the network address is the first three bytes of the IP address. In each case, the remainder is the host address. In the Internet, assigned network addresses are globally unique.
Glossary S Server A provider of resources (e.g., file servers and name servers). For example, your RouteFinder provides Internet access and is, therefore, an Internet Access Server. Static Routing Involves the selection of a route for data traffic on the basis of routing options preset by the network administrator. Subnet A portion of a network that shares a common address component. On TCP/IP networks, subnets are all devices whose IP Addresses have the same prefix.
Index Index A Administrative Settings, 47 Advanced Settings, 42 Approvals, 66 Asynchronous, 76 Authentication, 76 B Back Panel, 9 Baud Rate, 76 Blocked Cipher, 76 buttons, screen, 19 C Cable/xDSL ISP Settings, 24 Cabling Your RouteFinder, 11 Client, 76 Configuring in Windows 2000/XP, 17 Configuring the PC, 12 Contacting Technical Support, 74 continuous PING, 69 D Data Encryption Standard (DES), 76 Data Key, 76 Detail Debug IPSec Log, 47 Device Information, 39 Device IP Settings, 23 Device Status, 40 DHCP,
Index Modem Settings, 30 MP or MPPP, 78 MTU setting, 47 N NAT Technology, 78 navigating, 19 Network Address, 79 Network Security Protection, 6 O Open a Web browser, 20 Ordering Accessories, 75 P Packet, 79 password, 21 Password, New, 47 PING, 69, 79 Port Number, 79 Power 5VDC, 9 Power Requirements, 66 PPP (Point -to- Point Protocol), 79 PPPoE, 79 PPTP, 79 Prevention of DoS, 6 Private Key, 79 Processor, 66 Protocol, 79 Protocols, 66 R Registering Your Product, 75 Related Documentation, 7 repair, 70 Reset, 9
