Model RF500S DSL/Cable Router with Built-in 4-port 10/100 Switch User Guide
User Guide DSL/Cable Router with Built-in 4-port 10/100 Switch P/N S0000093 Revision A This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2000 by Multi Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the content hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Contents Chapter 1 - Introduction Introduction ................................................................................................................................................ 7 Front Panel ................................................................................................................................................. 8 Front Panel Description .........................................................................................................................
Chapter 6 - RouteFinder Monitor RouteFinder Monitor ................................................................................................................................... 68 Running RouteFinder Monitor .............................................................................................................. 68 Refresh Device List ................................................................................................................................... 69 Test Connection ............
Appendix B - Tools for your RF500S ........................................................................................................ 125 RouteFinder Monitor .......................................................................................................................... 125 PING ................................................................................................................................................. 125 WINIPCFG and IPCONFIG ............................................
Chapter 1 - Introduction
Chapter 1 - Introduction Introduction Congratulations on the purchase of the Multi-Tech System’s RouteFinder model RF500S, one of the finest broadband routers available today. The RouteFinder connects a cable or DSL modem to an Ethernet LAN to provide high-speed broadband access to the Internet for multiple users. The RouteFinder router features a built-in 4-port 10/100 switch, one asynchronous port for backup Internet access or dial-in remote access, and firewall services.
RouteFinder RF500S User Guide Front Panel RF500S Front Panel Front Panel Description LAN Link/ACT 100 FDX/COL Lights when the LAN client is correctly connected to the 10 BaseT Ethernet LAN. Lights when the LAN client correctly establishes a 100M bs connection. A constant light indicates a successful LAN connection. A frequently flickering light indicates a potential network connection problem. Serial Data DCD Blinks when the Serial async port is receiving or transmitting data.
Chapter 1 - Introduction Typical Applications The following examples provide information about typical applications using the RF500S. They describe using the RF500S to connect a remote site via a cable modem, using the RF500S to segment a local area network, and using the RF500S to connect a LAN to the Internet using one shared IP address. Connecting a Remote Site via Cable Modem In the following example the RF500S is used to connect a LAN to the Internet via DSL or a cable modem.
RouteFinder RF500S User Guide Connecting a Local Site by Segmenting the LAN In this application, the RF500S is used to connect LAN segments within a local site. Kernal: External: Internal: IP Routing Static Routing (Routing table to External or Internal Gateways) • Firewall Fixed External IP or DHCP client (Dynamic IP only) Device Fixed IP DHCP Server Workstation IP Address 192.168.1.100 Workstation IP Address 192.168.0.106 Workstation IP Address 192.168.0.105 Workstation IP Address 192.168.1.
Chapter 1 - Introduction Connecting a Local Site to the Internet In this application, the RF500S is used to connect up to 253 Internal IP addresses to the Internet using a single shared external IP address.
RouteFinder RF500S User Guide Specifications Hardware ARM RISC CPU 32 bit, 40MHZ 4MB DRAM and 512k Flash ROM UART Serial port controller LAN Ports Number of Ports: 4 Interface: 10Base T/100BaseTX, - One port can be used for uplink Standard: 802.3 WAN Ports 1 x 10BaseT 1 x RS232 (V.24) DTE Speed: Up to 460K asynchronous Protocols Security: PAP/CHAP, MSCHAP, NAT Firewall, RADIUS and Callback for remote access.
Chapter 2 - Hardware Installation
RouteFinder RF500S User Guide Hardware Installation Safety 1. Never install telephone wiring during a lightning storm. 2. Never install telephone jacks in a wet location unless the jack is specifically designed for wet locations. 3. This product is to be used with UL and cUL listed computers. 4. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. 5. Avoid using a telephone (other than a cordless type) during an electrical storm.
Chapter 2 - Hardware Installation Cabling Cabling your RouteFinder requires making the appropriate connections to PCs, Cable or DSL modem, analog modem or ISDN TA (optional), AC power and the router. Because this device also acts as a DHCP server, after your device is properly cabled, you will need to follow the configuration instructions provided in the Software Installation and Configuration chapter.
Chapter 3 - Software Installation and Configuration
Chapter 3 - Software Installation and Configuration Software Installation and Configuration Before beginning the installation process, ensure that your system meets all hardware and software requirements: • Intel 486 or higher processor. • 10/100 BaseT cable to connect the RF500S to the network. • One DSL or Cable Modem. • A networked computer with Windows 95/98/2000, Windows NT 3.
RouteFinder RF500S User Guide Using RouteFinder Setup Wizard Note: Before beginning this procedure, ensure that your RF500S is properly connected to the network and is powered on. After installing the software, you may return to the RouteFinder Setup Wizard at any time, by clicking Start | Programs | RouteFinder Manager | RouteFinder Wizard. Before running the Setup Wizard, it is strongly recommended that you exit all Windows programs. 1. Insert the RF500S System CD into your computer’s CD-ROM drive.
Chapter 3 - Software Installation and Configuration 5. The Setup Wizard: Device List dialog box displays. The Setup Wizard automatically checks your network for available network devices and displays them on the screen. Select the device you wish to configure from the Device Name list. Record the values presented in the Device Information panel for later reference. Device IP Address ______________________ Device MAC Address ____________________ Device Firmware Version _________________ Click Next>>.
RouteFinder RF500S User Guide 6. The Setup Wizard: Device IP Address dialog box displays. • Enter your local internal network’s IP address for this device. The Setup Wizard will automatically detect the first three octets of your local IP address. You must enter the last octet only. • If you wish, you can change the network name of your RouteFinder. If your ISP requires your device to have a name, you may use the value entered in this field. • Click Next>> to continue.
Chapter 3 - Software Installation and Configuration 7. The Select Function dialog box displays. Select the function of the WAN Ethernet port by choosing IP Routing (NAT Enabled) or IP Routing (NAT Disabled). If you are using NAT Enabled, you may also select Enable PPPoE . • Select IP Routing (NAT Enabled) to allow local LAN clients to share one external IP address for accessing the Internet.
RouteFinder RF500S User Guide 8. The External IP Assignment dialog box displays. Enter the WAN Ethernet IP address information provided by your ISP or other external network administrator. • In the External IP Address box, enter the WAN Ethernet IP Address. • In the External IP Netmask box, enter the Netmask of the WAN Ethernet IP Segment (for Class C networks, the Netmask is generally set to 255.255.255.0).
Chapter 3 - Software Installation and Configuration 9. The Asynchronous port function dialog box displays. Select 1) Remote Access, 2) IP Routing (NAT Enabled) or 3) IP Routing (NAT Disabled). • Select Remote Access to allow remote users to dial-in to the network to access resources as if the remote user is connected to the network locally. Remote Access instructions continue on page 24.
RouteFinder RF500S User Guide 1.) Remote Access You must define the location of your remote user account database by selecting a) Use Local Client List or b) Use RADIUS Server . Note: The Local Client List allows you to add a maximum of 64 users. a.) Use Local Client List Use Local Client List allows you to create an authentication database consisting of user names, passwords and dial-in options for each remote user.
Chapter 3 - Software Installation and Configuration b.) Use RADIUS Server Select this option if you would like your remote clients to be authenticated on a RADIUS server. You must enter the following RADIUS Server Settings: RADIUS Access Server IP Address: Enter the IP address of the RADIUS Access Server. RADIUS Accounting Server IP Address: Enter the IP address of the RADIUS Accounting Server. Secret: Enter your Secret RADIUS code or password.
RouteFinder RF500S User Guide 2.) IP Routing (NAT Enabled) and 3.) IP Routing (NAT Disabled) If you select IP Routing for the asynchronous port, the Setup Wizard: IP Routing dialog box displays. Enter the information required to dial-up and login to your ISP’s remote server: Telephone Number: Enter the phone number used to dial your remote server (ISP). Note: If you must dial a number to get an outside line (e.g., “9”, or “0”), enter the required number plus a “w”(wait) or a comma in the Telephone box.
Chapter 3 - Software Installation and Configuration 10. The Setup Wizard: DNS IP Address dialog box displays. Enter your ISP’s DNS Server IP address. If you are not sure of the IP address, contact your ISP. Refer to the Glossary in the User Guide for more information about the DNS Server. Click Next>>. 11. The Setup Wizard: Modem Settings dialog box displays.
RouteFinder RF500S User Guide 13. The Modem Initial Command dialog box displays. Select your modem manufacturer, then select the model from the list provided. Click OK (if your modem is not listed and you have a driver disk, click Have Disk... to install your modem). Note: This setting configures the initial string of the asynchronous port on the RF500S so that it will know how to communicate with your modem.
Chapter 3 - Software Installation and Configuration 16. The Note dialog box displays indicating that you have completed the Setup Wizard. Read the “IMPORTANT!” information contained in the dialog box. Choose Run Monitor (recommended), Run Manager or Exit.
RouteFinder RF500S User Guide Testing your Connection When you select Run Monitor, the RouteFinder Monitor program loads. 1. To test your current settings, select Test Connection. Select Connect Port 1 to test the WAN port. Select Connect Port 2 to test the serial async port. The monitor activity will appear in the display window. Refer to the RouteFinder Monitor chapter in this User Guide for additional information about the monitoring capabilities of the RF500S. 2.
Chapter 4 - Telnet
RouteFinder RF500S User Guide Using Telnet to Configure your RouteFinder Telnet is a telecommunications software utility which allows you to access a remote device. The RouteFinder RF500S has a built-in Telnet Server that enables a Telnet client to remotely configure the device using a menu system.
Chapter 4 - Telnet Router IP Address Enter the IP address assigned to the RF500S on your local network. The new address will take effect after you have selected Save and Restart Server. Router Subnet Mask Enter the subnet mask for your local network. Router Name Enter a network name for the RF500S. If your ISP requires your device to have a name, you may use the value entered in this field. Router Password The default is no password.
RouteFinder RF500S User Guide Async Port Settings The async port may be used for IP Routing or Remote access. For more information, see the Async Port section of the RouteFinder Manager chapter. IP Routing If you will use the async port for IP Routing, enter the following information as described: Telephone number: Enter the phone number the async device must dial to connect to the remote system. User Name: Enter the User Name that will be used for authentication on the remote system.
Chapter 4 - Telnet Assign Remote IP: Select Enable or Disable. If you select Enable, you will be prompted to enter an address to be assigned to the remote system. Remote Access: To configure the async port for Remote Access, enter values for each of the following fields: Remote Access Port Settings IP Assigned Method: Select the method the client will use to have their IP address assigned. Protocols: Default value is Both IP and IPX enabled.
RouteFinder RF500S User Guide RADIUS Server: Select Enable to configure remote users to authenticate on a RADIUS Server. RADIUS Access Server IP: Enter the IP address of the RADIUS Access server. RADIUS Accounting Server IP: Enter the IP address of the RADIUS Accounting server. In most configurations, the Access and Accounting server are located on the same machine, so the IP address is the same for both fields. RADIUS Secret: Enter the secret code or password for the RADIUS Server.
Chapter 4 - Telnet Diagnostic The Diagnostic option performs basic testing of the RouteFinder, displays information about your firmware and offers options for assigning the LAN and WAN MAC addresses as may be required by your ISP. Type any key to return to the main menu.
Chapter 5 - RouteFinder Manager
Chapter 5 - RouteFinder Manager RouteFinder Manager RouteFinder manager is the main program used to configure all the settings of your RF500S. 1. To run RouteFinder Manager, click on the RouteFinder Manager icon on your desktop, or click Start | Programs | RouteFinder Manager | RouteFinder Manager. 2. The Manager dialog box displays. 3. The RF500S automatically searches your network for devices available for configuration and displays them in the Available Devices list box.
RouteFinder RF500S User Guide General Settings After selecting your device from the Available Devices list, select General Settings to view or change all of the major network settings for the RF500S including LAN and WAN Ethernet segment settings, DNS information, IP Routing and Remote Access settings. Most of the settings on these screens were entered in Setup Wizard; however, some important settings can be entered only in RouteFinder Manager.
Chapter 5 - RouteFinder Manager WAN Ethernet Segment Select NAT (Network Address Translation) to provide firewall protection and enable all local LAN users to share one IP address to access the Internet. If the NAT box is not checked, the WAN Ethernet is configured as a router to route network traffic between the LAN Ethernet segment and the WAN Ethernet segment. The External Port IP Addresses are provided by your ISP or remote system administrator.
RouteFinder RF500S User Guide Async Port The Async Port can be configured to provide either IP Routing or Remote Access. IP Routing is used to connect your network to another router through the Serial async port. Remote Access allows remote users to dial-in to the device to access and share network resources as if they were logged on to the network locally. 1. To configure the RF500S for IP Routing, select IP Routing in the Async Port section of the General Settings dialog box. 2. Click PPP Settings. 3.
Chapter 5 - RouteFinder Manager Allow Remote Dial-In This option allows a remote site to dial-in to this network. 1. From the IP Routing Settings dialog box, select Allow Remote Dial-In. 2. Click Remote Authentication Settings. 3. The Remote Connection Authentication dialog box displays. 4. You must select one of three methods to define the authentication protocol to be used when a remote site is dialing in to your site. You may select: • None - No authentication needed.
RouteFinder RF500S User Guide Remote Connection Authentication Settings When you select Allow Remote Dial-in, you must determine the method that remote users must use to be authenticated on your system. If you choose the PAP or CHAP authentication protocol, you must select Use Local Settings, Use Local Client List or Use RADIUS Server authentication. Use Local Setting You may create a Remote User Name and Remote Password to log in to the system.
Chapter 5 - RouteFinder Manager Assign a specific IP address for this user: Select this option if you would like to have a specific IP address assigned to this user. Enter the IP address in the field provided. This IP address will be used each time the client logs in and will override the Assign Remote Site an IP Address option as shown in the IP Router Setting dialog box, Async tab. Click Add to complete adding this client to the Local Client List.
RouteFinder RF500S User Guide Remote Access - Remote Access Settings 1. From the General Settings dialog box, Async Port section, select Remote Access and click Remote Access Settings. 2. The Remote Access Settings dialog box displays. Complete the fields as follows: IP Assigned Method for Remote Clients: A remote client must have an IP address to connect to the network. IP addresses may be assigned automatically from a designated IP address pool using DHCP, or the IP address may be manually assigned.
Chapter 5 - RouteFinder Manager Enable IP Mapping - Virtual Server IP Mapping is available only when NAT is enabled. If NAT is enabled for a particular port, that port is firewall protected. The Enable IP Mapping function allows you to open a “hole” in your firewall to allow access to your LAN via the Internet. For example, you can use the IP mapping function to access an FTP server on your LAN via the Internet. IP Mapping is most suitable to fixed or static IP addressing. 1.
RouteFinder RF500S User Guide Port Settings The Modem Settings options are used to configure the communication between your modem or ISDN TA and your RouteFinder serial port. You must specify the baudrate, modem and modem string settings for your device. 1. To view or change the port settings, from the main Manager dialog box, click Port Settings. The Port Settings dialog box displays. 2. Complete the fields as follows: Baudrate: Use the list to select the Remote Access DTE speed for your device.
Chapter 5 - RouteFinder Manager Edit Login Script for Remote Access 1. From the Port Settings, Async tab, click Edit Login Script. 2. The login Script dialog box displays. A sample remote access login script is shown below. If a remote access client is configured to “bring up a terminal window after dialing”, this remote access login script initiates. For Remote Access, the device will act as the server side... Send ‘Welcome’ displays “Welcome” to remote site.
RouteFinder RF500S User Guide Writing a login script for IP Routing To write an effective login script, you must obtain the correct login script information from your ISP and become familiar with using the login script commands. Every ISP has a unique login interface screen. Check with your ISP to determine how your ISP requests information from you when using a PPP connection.
Chapter 5 - RouteFinder Manager Example 2 : Script for Unreliable ISP (Redial until connected) # 1 2 3 4 Login Script Send‘ATZ‘ Send‘ATS0 =1‘ Send‘ATDT8881234 Wait‘CONNECT‘2 5 Wait‘username:‘12 6 7 8 9 10 11 12 Send‘JaneDoe‘ Wait‘password‘ SH‘1234‘ Wait‘====>‘ Send‘1‘ Go Hangup Meaning of Each Login Script Command Resets modem Sends initial string ‘ATS0 =1‘ to modem Dials phone number 888-1234 Wait for ISP to send reply ‘CONNECT‘. If no CONNECT, returns to line 2 to re-dial.
RouteFinder RF500S User Guide Modem String Settings The most important modem string is the initialization string because your network device uses it to establish communications with your modem or ISDN TA. The modem initialization string displayed is the modem or ISDN TA initialization string entered in the Setup Wizard. For most analog modems, the Standard Modem selection will work.
Chapter 5 - RouteFinder Manager LAN DHCP Server Note: Refer to the Glossary at the back of this User Guide for more information about the DHCP function. 1. From the main Manager dialog box, click LAN DHCP Server. Note: The LAN DHCP Server option indicates if DHCP is Enabled or Disabled. By default the DHCP function is Enabled. To Disable the function, you must open the DHCP Configuration dialog box, select Disabled and click OK. 2. The DHCP Configuration dialog box displays. 3.
RouteFinder RF500S User Guide To assign a static IP Address: Enter the MAC address manually or use the MAC address search tool. To use the MAC address search tool: 1. Enter the IP address of the computer. 2. Click Search to find the MAC address. 3. Once the address has been located, click Add to reserve the address. To delete a static IP Address: 1. Select the static address you would like to delete. 2. Click Delete.
Chapter 5 - RouteFinder Manager Routing Settings Routing is the process of moving a packet of data from source to destination. The RF500S acts as a router to enable messages to pass from one computer to another and eventually reach the target machine. Part of this process involves analyzing a routing table to determine the best path. Use the information below to create a routing table to connect your network to another network, or to connect subnets within your network.
RouteFinder RF500S User Guide Routing Table The routing table stores the routing information so that the RF500S knows how to route the IP packets to the proper network. PC 1 192.168.3.9 WAN Ethernet 192.168.3.1 RF500S - 1 LAN Ethernet 192.168.5.1 WAN Ethernet 192.168.5.254 RF500S - 2 LAN Ethernet 172.168.2.254 PC 2 172.168.2.1 What is the purpose of the routing table? In the diagram above, the RF500S-1 has the routing information to route between 192.168.3.x and 192.168.5.x.
Chapter 5 - RouteFinder Manager Filter Settings You can use Filter Settings to choose which packets are allowed to enter the network and which packets will be blocked. Filter Settings can be used to filter network services such as Mail, WWW, FTP, Telnet and News. 1. From the main Manager dialog box, select your RF500S, then Filter Settings. 2. The Filter Settings dialog box displays. 3. Select the Block tab or the Pass tab to define your filtering.
RouteFinder RF500S User Guide Privilege Level Use the Privilege list box to select an appropriate level for this filter. It is common to set many filter rules for a particular client. At times, the rules you have set may conflict with one another. When a conflict occurs, the filter with the higher privilege level will override the other filter(s). Note: Level one is the highest level, level sixteen is the lowest privilege level. Example: Let’s say you configure a filter rule for Source IP address 192.168.
Chapter 5 - RouteFinder Manager Enable Client Filter Settings The Client Filter allows you to decide which services are allowed into your network and which clients are authorized to access them. 1. From the Filter Settings dialog box, select Enable Client Filter Setting. 2. Click Client Filter Settings. 3. The Filter Settings dialog box displays. The filter works by filtering TCP/IP port numbers. The 5 most commonly used port numbers are listed for you.
RouteFinder RF500S User Guide 7. The Privileged Client Table dialog box displays. LAN Local Client List In the Privileged Client Table, enter the clients you wish to have privileged access to the services that you have selected in the Filter Settings dialog box. The filter uses MAC addresses to identify the privileged clients. You can enter the MAC address directly or you can use the MAC address search tool by entering the IP address of the computer, then using the Search button to find the MAC address.
Chapter 5 - RouteFinder Manager Refresh Device List 1. From the main Manager dialog box, click Refresh Device List to search the LAN for available network devices and display them in the Available Devices list. Note: If a device does not appear in the list, click Refresh Device List again to determine if the device will appear on the list. If the device still does not appear, ensure that all cables are correctly connected and that the RF500S is powered on.
RouteFinder RF500S User Guide Device Name and Password 1. From the main Manager dialog box, click Device Name and Password. You may use the default device name or use this dialog box to change the name or add a password for your device. Device Name: This field displays the name of your network device. To change the name, simply enter a new name in the field.
Chapter 5 - RouteFinder Manager Save Settings to File The Save Settings to File option allows you to save your settings to a file. This option provides a method for backing up your system configuration so that it can be used in the event your settings become accidently deleted. This option can also be used if you would like to have more than one set of settings for your RouteFinder. 1. From the main Manager dialog box, click Save Settings to File. 2. The Save Settings to File dialog box displays.
RouteFinder RF500S User Guide Load Settings The Load Settings option allows you to load either the default settings of your network device or to load settings previously saved to a file. 1. From the main Manager dialog box, click Load Settings. 2. The Load Settings dialog box displays. 3. To return the RouteFinder to factory default settings, select Load Default Setting. 4. To load a configuration from a file, select Load Settings From File.
Chapter 5 - RouteFinder Manager Upgrade Firmware Warning: Upgrade the firmware of your RouteFinder RF500S only under the advice and direction of the Multi-Tech Technical Support Group. Improperly upgrading the RF500S may disable the device! The Upgrade Firmware options allow you to upgrade your RF500S firmware. The Upgrade Firmware option upgrades the firmware of your RF500S, not the RouteFinder Manager or Monitor software. 1. From the main Manager dialog box, click Upgrade Firmware. 2.
RouteFinder RF500S User Guide General Diagnostic The General Diagnostic option on the main RouteFinder Manager dialog box displays network device information and allows you to determine if the RF500S is functioning properly. 1. From the main Manager dialog box, click General Diagnostic. 2. The General Diagnostic dialog box displays information about the RF500S. 3. Record the information if necessary and click OK to exit.
Chapter 6 - RouteFinder Monitor
RouteFinder RF500S User Guide RouteFinder Monitor RouteFinder Monitor is a utility that provides both monitoring and troubleshooting functions. Running RouteFinder Monitor 1. Click on the RouteFinder Monitor icon, or select Start | Programs | RouteFinder Manager | RouteFinder Monitor. 2. The RouteFinder Monitor dialog box displays. Note: If you receive a message stating “Device is not found”, refer to the Troubleshooting chapter in this User Guide.
Chapter 6 - RouteFinder Monitor Refresh Device List Click Refresh Device List from the main RouteFinder Monitor dialog box to display a list of network devices in the Available Devices window.
RouteFinder RF500S User Guide Test Connection The Test Connection option tests your connection settings and assist you in determining if problems are due to the modem, the RouteFinder, or an incorrect setting. Test Connection uses the attached modem(s) to dial-up the remote server (ISP) and establish a connection. 1. From the main RouteMonitor dialog box, click Test Connection to begin testing. 2. The Test Connection dialog box displays. 3.
Chapter 6 - RouteFinder Monitor Terminate Connection The Terminate Connection option is designed to allow the Network Administrator to terminate an RF500S connection instantly. 1. From the main RouteFinder Monitor dialog box, select Terminate Connection. 2. The Terminate Connection dialog box displays. 3. Select Disconnect Port 1 or Disconnect Port 2. 4. Click Terminate Connection. 5. Click Exit to return to the RouteFinder Monitor dialog box.
RouteFinder RF500S User Guide Save to File Click Save to a File to save a monitoring session to a file. This feature can be used to create an event log to send to our Technical Support group for evaluation. 1. From the main RouteFinder Monitor dialog box, select Save to File. 2. The Save Log Files dialog box displays. Save Now If you want to save the monitor display at any point in time, select the monitor you’d like to save to a file (TCP/IP, Event Message, etc.).
Chapter 6 - RouteFinder Monitor IP Address/Name The IP Address/Name function allows you to associate a name with a particular IP address and name on your network. This information will appear in the relevant monitor displays. The IP Address/Name option is used to assist the Network Administrator in determining which users are transmitting and receiving data without having to remember their specific IP addresses. Each computer listed must have a fixed IP address for your network.
RouteFinder RF500S User Guide Event Messages Event Messages are displayed in the lower half of the RouteFinder Monitor display. Event Messages provide information about the communication occurring between your network device, ISDN TA/modem and the remote server (ISP). To assist you in troubleshooting, you may point and click on any event message to bring up a help screen.
Chapter 6 - RouteFinder Monitor TCP/IP Tab The TCP/IP tab displays all TCP/IP requests made by your network device. You may select to view TCP/IP sessions for the WAN Ethernet or the Async Port. 1. The TCP/IP tab is the default tab displayed in the RouteFinder Monitor dialog box. If it is not displayed, click the TCP/IP tab. Note: The TCP/IP sessions displays the history of the TCP/IP session through the selected port.
RouteFinder RF500S User Guide Time Tab The Time Tab provides information about the amount of time the device has been powered on, the total connection time, the current connection time and the amount of data transferred and received. 1. From the main RouteFinder Monitor dialog box, click the Time tab. 2. The Time tab displays information for each port. Device Power Turned On: This field displays the time/date that your RF500S was powered on.
Chapter 6 - RouteFinder Monitor Status Tab The Status tab provides information about the status of the WAN Ethernet and Async ports. 1. From the RouteFinder Monitor dialog box, click the Status tab. 2. The Status tab information displays: WAN Ethernet: This indicator light shows that either the IP Routing or the Remote Access function is in use. Async Port Modem Power: The indicator light is lit when the modem power is turned on.
RouteFinder RF500S User Guide Statistics Tab The Statistics tab indicates, by port, how many bytes of data have come in and out through the RouteFinder.. 1. From the RouteFinder Monitor dialog box, click the Statistics tab. 2. The Statistics tab dialog box displays: 3. You may view the following information: IP Address: The IP address of the network device. Name: The Name as entered in the IP/Address name option of the Main RouteFinder Monitor dialog box.
Chapter 7 - LAN Client Settings
Route Finder RF500S User Guide LAN Client Settings In order for a computer to access the Internet, the TCP/IP protocol must be installed on the computer. Computers on your local LAN as well as computers dialing in to your network may use dynamic or static IP addresses. Dynamic IP addresses may be automatically assigned by the DHCP function of the RF500S or another DHCP server. Static IP addresses can either be reserved from the DHCP server or manually configured on the individual workstation.
Chapter 7 - LAN Client Settings Setting up Remote Access Clients Dial-in connections to Windows NT, Novell and Unix servers require slightly different configurations. This section discusses the settings necessary to connect a Windows 95/98/NT/2000 workstation to these various servers. Note: the Windows 2000 operating system has a Network Connection Wizard for making new connections, shown on the last page of this section. The basic process consists of installing a dial-up adapter and a network protocol.
Route Finder RF500S User Guide 3. Click Add; the Select Network Component Type dialog box opens. 4. Select (i.e., highlight) Adapter, then click Add. The Select Network adapters dialog box opens. Win95/98 5. In the Manufacturers option box, select Microsoft. In the Network Adapters option box select Dial-up adapter. 6. Click OK (twice) to return to, and then close, the Network dialog box.
Chapter 7 - LAN Client Settings Adding TCP/IP (NT Server Connection): Windows 95/98/NT: 1. In the Network dialog box, Configuration tab, click Add. 2. Select Protocol and click Add. 3. The Select Network Protocol dialog box is displayed. In the Manufacturers option box [Win95 only], select Microsoft. In the Network Protocols option box, select TCP/IP [Win95/98] or TCP/ IP Protocol [WinNT only]. [Note: Windows NT workstation has no Manufacturers option box.] Win95/98 4.
Route Finder RF500S User Guide Adding File and Print Sharing for Microsoft Networks (NT Server Connection): Windows 95/98: 1. In the Network dialog box, Configuration tab, click Add. 2. Select Services and click Add. 3. The Select Network Service dialog box displays. In the Manufacturers option box, select Microsoft. Select File and Printer sharing for Microsoft Networks. [Note: Windows 98 has no Manufacturers option box.] Win95 4.
Chapter 7 - LAN Client Settings Set up Properties of Components (NT Server Connection): Dial-up Adapter: Windows 95/98: 1. In the Network dialog box, Configuration tab, select the TCP/IP - Dial-up adapter. 2. Click Properties. The TCP/IP Properties dialog box opens with the IP Address tab selected. 3. Ensure that Obtain an IP Address Automatically is selected. (It’s the default.) 4. Click OK to close the TCP/IP Properties dialog box. Network Client: Windows 95/98: 1.
Route Finder RF500S User Guide Identification: Windows 95/98: 1. In the Network dialog box, select the Identification tab. 2. In the Workgroup field, enter the name of your NT domain or the name of your workgroup as provided by your Network Administrator. 3. Enter a name and description for your computer in the fields provided. 4. Click OK. Access: Windows 95/98: 1. In the Network dialog box, select the Access Control tab. 2.
Chapter 7 - LAN Client Settings Make Your New Connection (NT Server Connection): Windows 95/98: 1. Double-click My Computer. 2. Double-click the Dial-Up Networking folder. 3. Double-click Make New Connection (or Add New Connection, Win98). 4. Follow the onscreen instructions to configure your connection. Windows NT: 1. Double-click My Computer. 2. Double-click Dial-Up Networking. 3. When the Dial-Up Networking dialog box opens, click Install. 4.
Route Finder RF500S User Guide Accessing a Novell Server Novell NetWare products are used on up to 70 percent of PC-based local area networks (LANs). Perform the following procedures when you need to connect your PC workstation to a remote Novell Server. Adding the dial-up adapter (Novell Server Connection): Windows 95/98: 1. Click Start | Settings | Control Panel. 2. Double-click the Network icon to open the Network dialog box. Win95 3. 88 Win98 Click Add.
Chapter 7 - LAN Client Settings 4. Select (i.e., highlight) Adapter, then click Add. The Select Network adapters dialog box opens. Win95/98 5. In the Manufacturers option box, select Microsoft. In the Network Adapters option box select Dial-up adapter. 6. Click OK (twice) to return to, and then close, the Network dialog box.
Route Finder RF500S User Guide 3. In the Manufacturers option box, select Microsoft. In the Network Protocols option box, select IPX/SPX-compatible Protocol. 4. Click OK (twice) to return to, and then close, the Network dialog box. Windows NT: Note: NWLink IPX/SPX Compatible Transport is probably already installed, along with NWLink NetBIOS and TCP/IP Protocol; however, if NWLink IPX/SPX Compatible Transport does not appear on the Protocols tab of the Network dialog box, perform the following steps: 1.
Chapter 7 - LAN Client Settings Set Up Properties of Components (Novell Server Connection): Network Client: Windows 95/98: 1. In the Network dialog box, Configuration tab, select Client for Microsoft Networks. 2. Click Properties. The Client for Microsoft Networks Properties dialog box opens. 3. On the General tab, select (check) “Log on to Windows NT domain.” 4. Click the Windows NT domain field, then enter the name of your Windows NT domain, as provided by your Network Administrator. 5.
Route Finder RF500S User Guide 7. Click Properties. 8. On the General tab, in the Preferred server field, enter the name of your Novell Server Domain. If necessary, select the First Network Drive, then ensure that Enable logon script processing is checked (enabled). (It’s the default.) 9. Click OK to return to the Network dialog box. Set Your Primary Network Logon: Windows 95/98: 1. In the Network dialog box, Configuration tab, select Client for NetWare Networks as the Primary Network Logon. 2. Click OK.
Chapter 7 - LAN Client Settings Set Your Access Control (Novell Server Connection): Windows 95/98: 1. In the Network dialog box, select the Access Control tab. 2. In the Control Access to shared resources using option box, select Share-Level Access Control. Note: You must restart your system for the new settings to take effect. Make Your New Connection (Novell Server Connection): Windows 95/98: 1. Double-click My Computer. 2. Double-click the Dial-Up Networking folder. 3.
Route Finder RF500S User Guide Accessing a Windows NT Server and a Novell NetWare Server Note: Before configuring your remote site, ensure TCP/IP has been installed on your NT Server. Perform the following procedures if your PC workstation needs to access both a Windows NT Server and a Novel NetWare Server. Adding the dial-up adapter (Novell/NT Server Connection): Windows 95/98/NT: 1. Click Start | Settings | Control Panel. 2. Double-click the Network icon to open the Network dialog box. Win95 3.
Chapter 7 - LAN Client Settings 4. Select (i.e., highlight) Adapter, then click Add. The Select Network adapters dialog box opens. Win95/98 WinNT 5. (Win95/98 only) In the Manufacturers option box, select Microsoft. In the Network Adapters option box select Dial-up adapter. [Note: In Windows NT workstation there is no Manufacturers option box.] 6. Click OK (twice) to return to, and then close, the Network dialog box. Adding TCP/IP (Novell/NT Server Connection): Windows 95/98/NT: 1.
Route Finder RF500S User Guide Adding Client for Microsoft Networks (Novell/NT Server Connection): Windows 95/98: 1. In the Network dialog box, Configuration tab, click Add. 2. Select Network Client and click Add. 3. The Select Network Client dialog box displays. In the Manufacturer’s option box, select Microsoft. In the Network Clients option box, select Client for Microsoft Networks. 4. Click OK to add this Client and return to the Network dialog box.
Chapter 7 - LAN Client Settings Adding IPX/SPX (Novell/NT Server Connection): Windows 95/98: 1. In the Network dialog box, Configuration tab, click Add. The Select Network Component Type dialog box opens. 2. Select Protocol and click Add. The Select Network Protocol dialog box opens. 3. In the Manufacturers option box, select Microsoft. In the Network Protocols option box, select IPX/SPX-compatible Protocol. 4. Click OK (twice) to return to, and then close, the Network dialog box.
Route Finder RF500S User Guide 3. The Select Network Client dialog box displays. In the Manufacturer’s option box, select Microsoft. In the Network Clients option box, select Client for NetWare Networks. 4. Click OK to add this Client and return to the Network dialog box. Set Your Primary Network Logon (Novell/NT Server Connection): Windows 95/98: 1. In the Primary Network Logon option box on Configuration tab of the Network dialog box, select (the previously installed) Client for Microsoft Networks. 2.
Chapter 7 - LAN Client Settings Set Up Properties of Components (Novell/NT Server Connection): Dial-up Adapter: Windows 95/98: 1. In the Network dialog box, Configuration tab, select the TCP/IP - Dial-up adapter. 2. Click Properties. The TCP/IP Properties dialog box opens with the IP Address tab selected. 3. Ensure that Obtain an IP Address Automatically is selected. (It’s the default.) 4. Click OK to close the TCP/IP Properties dialog box. Network Client: Windows 95/98: 1.
Route Finder RF500S User Guide 7. Click Properties. 8. On the General tab, in the preferred Server field, enter the name of your Novell Server Domain. Select the First Network Drive and Enable Logon Script processing. 9. Click OK. Network Protocol: Windows 95/98: 1. In the Network dialog box, Configuration tab, select IPX/SPX Compatible Protocol. 2. Click Properties. 3. Disable Client for Microsoft Networks and File and Printer Sharing for Microsoft Networks.
Chapter 7 - LAN Client Settings Set Your Access Control: Windows 95/98: 1. In the Network dialog box, select the Access Control tab. 2. In the Control Access to Shared resources using group, select Share-Level access control. 3. Click OK (twice) to return to, and then close, the Network dialog box. Note: You must restart your system for the new settings to take effect. Once your machine has restarted, you may continue the configuration process.
Route Finder RF500S User Guide Set Dial-up type (NT/Novell Server Connection): Windows 95/98: 1. Right-click the newly created connection icon, then click Properties; the My Connection dialog box opens. 2. On the General tab, click Server Type; the Server Types dialog box opens. Select PPP: Windows 95, Windows NT 3.5, Internet. 3. Click (to check or enable) only the following items: Log on to network, Enable software compression, and TCP/IP.
Chapter 7 - LAN Client Settings Accessing a Unix Server Perform the following procedures to prepare your PC workstation to access a remote Unix Server. Adding the dial-up adapter (Unix Server Connection): Windows 95/98/NT: 1. Click Start | Settings | Control Panel. 2. Double-click the Network icon to open the Network dialog box. Win95 3. Win98 Click Add; the Select Network Component Type dialog box opens.
Route Finder RF500S User Guide 4. Select (i.e., highlight) Adapter, then click Add. The Select Network adapters dialog box opens. Win95/98 5. In the Manufacturers option box, select Microsoft. In the Network Adapters option box select Dial-up adapter. 6. Click OK (twice) to return to, and then close, the Network dialog box.
Chapter 7 - LAN Client Settings 3. The Select Network Protocol dialog box is displayed. In the Manufacturers option box [Win95 only], select Microsoft. In the Network Protocols option box, select TCP/IP [Win95/98] or TCP/ IP Protocol [WinNT only]. [Note: Windows NT workstation has no Manufacturers option box.] Win95/98 4. WinNT Click OK (twice) to return to, and then close, the Network dialog box. Set Up Properties of Components (Unix Server Connection): Dial-up Adapter: Windows 95/98: 1.
Route Finder RF500S User Guide Make Your New Connection (Unix Server Connection): Windows 95/98: 1. Double-click My Computer. 2. Double-click the Dial-Up Networking folder. 3. Double-click Make New Connection (or Add New Connection, Win98). 4. Follow the onscreen instructions to configure your connection. Windows NT: 1. Double-click My Computer. 2. Double-click Dial-Up Networking. 3. When the Dial-Up Networking dialog box opens, click Install. 4.
Chapter 7 - LAN Client Settings Make New Connection (Windows 2000 only) Perform the following procedures to prepare your Windows 2000 PC workstation to access any of the remote Servers and enable applications such as e-mail, Web browsing, file sharing, and printing. 1. Double-click My Computer. 2. Double-click the Network and Dial-up Connections folder. 3. Double-click Make New Connection. 4. Click Next >, then follow the onscreen instructions to configure your connection.
Chapter 8 - LAN -to- LAN Settings
Chapter 8 - LAN -to- LAN Settings LAN -to- LAN Settings Setting up LAN -to- LAN Routing The majority of settings for LAN -to- LAN Routing are set up through RouteFinder Wizard or RouteFinder Manager when IP routing (NAT disabled) is configured. This section provides an overview of LAN -to- LAN Routing and shows you some of the benefits and limitations of LAN -to- LAN Routing.
RouteFinder RF500S User Guide Using the Find Computer command If your clients are in different subnets or separated by a router, you will not be able to use the Find Computer function within Windows by selecting Start | Find | Computer. In the Find Computer dialog box, type the IP address of the computer you would like to find in the Named field.
Chapter 8 - LAN -to- LAN Settings Using LMHosts Important: Each computer on the LAN must have a copy of this lookup table. Once you have mapped the necessary computer or host names and IP addresses in the LMHosts file, copy this file to the appropriate folder on each computer on the LAN. This file is located in your x:\Windows folder, where x: is the drive letter associated with the location of your windows operating system.
Chapter 9 - Troubleshooting
Chapter 9 - Troubleshooting Troubleshooting This chapter provides a list of common problems encountered while installing, configuring or administering the RF500S. In the event you are unable to resolve your problem, refer to the Service, Warranty and Technical Support chapter of this User Guide for information about contacting our Technical Support representatives. Common Problems Problem #1 My computer can’t detect my RouteFinder on the LAN when I start one of the RouteFinder Utilities (i.e.
RouteFinder RF500S User Guide Problem #3 The RouteFinder is connected to the Cable/DSL, but has problems accessing the Internet. • Ensure the workstation has TCP/IP properly configured. • Attempt to ping the IP address of the RF500S. • Use RouteFinder Monitor to see if the WAN Ethernet port has successfully acquired a dynamic IP address from the ISP, or if the static IP address is valid.
Chapter 9 - Troubleshooting Problem #7 Sometimes when I try and use the Internet or get my mail, the application can’t connect to the Internet immediately. • The most common reason for this is not due to a problem or error. If you are the first person to make a connection to the Internet through the RF500S, there will be a delay when the Dial-OnDemand function automatically makes the connection and logs on to your ISP. Subsequent users will be able to use the connection you’ve established without a delay.
Chapter 10 - Service, Warranty and Technical Support
Chapter 10 - Service, Warranty and Technical Support Introduction This chapter begins with the terms of your RouteFinder’s warranty. In the Software User License Agreement section, you will find details about your software license agreement with Multi-Tech Systems. The Technical Support section offers information about on-line registration as well as phone numbers for contacting our Technical Support group.
RouteFinder RF500S User Guide Addendum for International Products Distributors should contact Amex, Inc., for information about the repairs for your Multi-Tech product. Amex, Inc. 2724 Summer Street NE Minneapolis, MN 55413 U.S.A. Tel: +(612) 331-3251 Fax: +(612) 331-3180 Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department nearest you. When calling the U.S.
Chapter 10 - Service, Warranty and Technical Support Software User License Agreement IMPORTANT - READ BEFORE OPENING THE SOFTWARE PACKAGE This license agreement is a legal agreement between you (either an individual or a single entity) and Multi-Tech Systems, Inc. for the Multi-Tech software product enclosed, which includes computer software and may include associated media, printed materials, and “online” or electronic documentation (“SOFTWARE PRODUCT”).
RouteFinder RF500S User Guide 4. WARRANTY. MTS warrants that the software will perform substantially in accordance to the product specifications in effect at the time of receipt by Customer. If it fails to perform accordingly, MTS will optionally repair any defect, or replace it. This warranty is void if the failure has resulted from accident, abuse, or misapplication. A signed Software Registration Card must be on file at MTS for this warranty to be in effect.
Chapter 10 - Service, Warranty and Technical Support Technical Support Multi-Tech provides free technical support for as long as your product remains in service. Before calling Technical Support, please read through the Troubleshooting chapter of this User Guide. Also, ensure you have completed the Recording RouteFinder Information section below.
RouteFinder RF500S User Guide Ordering Accessories SupplyNet, Inc. can provide you with replacement transformers, cables and connectors for select Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax or the Internet at: 122 Mail: SupplyNet, Inc. 614 Corporate Way Valley Cottage, NY 10989 Phone: (800) 826-0279 Fax: (914) 267-2420 Email: info@thesupplynet.com Internet: http://www.thesupplynet.
Appendix
RouteFinder RF500S User Guide Appendix A - Regulatory Compliance Information Class B Statement FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Appendix Appendix B - Tools for your RF500S RouteFinder Monitor If you are having problems, the RouteFinder Monitor can be a valuable tool to assist in troubleshooting. Additional troubleshooting information is available through the on-line help screens. Refer to Chapter 6 for more information about using the RouteFinder monitor. PING Ping is an acronym for Packet Internet Groper. The PING utility is used as a diagnostic tool to determine if a communication path exists between two devices on the network.
RouteFinder RF500S User Guide TRACERT TRACERT is an extensive PING utility that allows you to trace the route of an IP address. The utility reports the number of router hops, the time for each hop, and any failed attempts to cross a hop. The information provided by this utility assists you to locate the specific site of a failed PING. You can run TRACERT at the DOS prompt (e.g., c:\tracert www.yahoo.com).
Appendix Appendix C - Cabling Diagrams WAN/LAN Cables WAN 4 3 2 Pin Circuit Signal Name 1 TD+ Data Transmit Positive 2 TD- Data Transmit Negative 3 RD+ Data Receive Positive 6 RD- Data Receive Negative 1 Serial Cable 8 7 5 6 3 4 2 1 Serial Male 8-pin Mini-DIN Male DB-25 1 8 2 3 3 2 4 20 5 7 6 6 7 4 8 5 To RF500S To Modem 127
Glossary
Glossary The following is a glossary of terms used in this manual: B Baudrate Baudrate refers to the number of bits per second (Bps) that are transmitted between your network device and modem or ISDN TA. D DHCP (Dynamic Host Configuration Protocol) A protocol that was made to lessen the administrative burden of having to manually configure TCP/IP Hosts on a network.
RouteFinder RF500S User Guide IP Addresses A computer on the Internet is identified by an IP Address. A computer’s IP address is like a telephone number. It identifies one address or in this case one computing device. Every computer or device on the network must have a different IP address. An IP address consists of four groups of numbers called octets, which are separated by periods. For example, 213 .0.0.1 is an IP address. An IP address consists of a network portion and a host portion.
Glossary If someone on the Internet tries to access your network, the firewall function of the RouteFinder stops the request. The device will not reverse translate network addresses unless you have specifically allowed this feature using the Virtual Server function (IP Mapping). NetworkAddress The network portion of an IP address. For a class A network, the network address is the first byte of the IP address. For a class B network, the network address is the first two bytes of the IP address.
RouteFinder RF500S User Guide IP addresses at random as long as each one is unique. However, connecting a private network to the Internet requires using registered IP addresses to avoid duplication. The four groups of numbers (octets) are used to identify a particular network and host on that network. The InterNIC assigns Internet addresses as Class A, Class B, or Class C. Class A supports 16 million hosts on each of 127 networks. Class B supports 65,000 hosts on each of 16,000 networks.
Index Index A Adding TCP/IP ........................................ 83, 104 ASYNC ............................................................. 8 Async Port ...................................................... 42 Authentication ..................................................44 Available Devices ............................................39 B Back Panel ....................................................... 8 Baudrate .......................................................... 48 C Cabling ........
Route Finder RF500S User Guide R Radius ............................................................. 45 Refresh Device List ........................... 39, 61, 69 Registering your product ................................ 121 Regulatory Compliance .................................. 124 Remote Access ............................................... 46 Reset ................................................................ 8 RouteFinder Manager ....................................... 39 RouteFinder Monitor ...
