User guide

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Chapter 9 - Troubleshooting
Troubleshooting
This chapter provides a list of common problems encountered while installing, configuring or
administering the RF102S. In the event you are unable to resolve your problem, refer to the Service,
Warranty and Technical Support chapter of this User Guide for information about contacting our
Technical Support representatives.
Common Problems
Problem #1
My computer can’t detect my RouteFinder on the LAN when I start one of the RouteFinder
Utilities (Device Not Found).
• Try pressing the Refresh Device List button.
• Unplug your network device and plug it back in, then press Refresh Device List.
• Verify that your computer has TCP/IP properly configured. You can check this by trying to
“ping” the computer you are using. If you can successfully ping the computer from itself, the
computer has TCP/IP correctly installed. Once you determine that you are able to ping the
computer, try to ping another computer in the same segment of your network. If this ping is
successful, your computer is properly connected to the network.
• Remove the TCP/IP Dial-up Adapter from your computer. For instructions, see Problem #2 in
this section.
• Verify that your network device is properly connected to your Ethernet hub by pressing Refresh
Device List in either RouteFinder Manager or RouteFinder Monitor. If your RouteFinder is
correctly connected, the WAN indicator light on your RouteFinder will flash. If no flash occurs, it
is not properly connected to the network. Reconnect your network device to the hub and try
again. If there is still no flash, it is possible the Ethernet cable or hub has a problem.
Problem #2
Other computers can connect to the network device, but my computer can’t.
Whenever I click on Internet Explorer or Netscape, I see the Windows Dial-up utility popping up
on my screen asking for my phone number and password to dial-up my ISP.
• Remove the TCP/IP dial-up adapter from all computers that will be using your RouteFinder to
access the Internet. TCP/IP dial-up adapter is not needed to use the RF102S to connect to the
Internet.
1. To remove the Dial-up Adapter, click Start | Settings | Control Panel.
2. Double-click the Network icon.
3. Click the Dial-up Adapter and press Remove. Restart the computer and try again.
• Verify that you have a correct IP address. From a DOS window in Windows 95/98, type
winipcfg. From Windows NT, type ipconfig. If the address field is listed as 0.0.0.0, the
computer does not have an IP address and you must ensure the automatic DHCP configuration
has been correctly set up for this computer.
• Verify that the Web browser is properly configured to connect to the Internet via the LAN.