User guide

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Chapter 10 - Service, Warranty and Technical Support
Technical Support
Multi-Tech provides free technical support for as long as your product remains in service. Before
calling Technical Support, please read through the Troubleshooting chapter of this User Guide. Also,
ensure you have completed the Recording RouteFinder Information section below.
To contact our Technical Support group, use one of the following contact options, keeping in mind
that phone calls are handled with first priority:
Contacting Technical Support
...Using email ...By phone
France [e-mail] +(33) 1-64 61 09 81
India [e-mail] +(91) 124-340778
U.K. [e-mail] +(44) 118 959 7774
Rest of World [e-mail] 800-972-2439 (U.S. & Canada)
or [phone]
Recording RouteFinder Information
Before placing a call to our Technical Support staff, record the following information about your Multi-
Tech RouteFinder.
Model no.:________________________________
Serial no.: ________________________________
Firmware version: _________________________
Software version: _________________________
Note the status of your RouteFinder in the space provided before calling tech support. Make certain
to include screen messages, diagnostic test results, problems with a specific application, etc.
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
On-line Warranty Registration
If you have access to the World Wide Web, you can register your Multi-Tech product online at the
following URL: http://www.multitech.com/register
About the Internet
Multi-Tech System’s is a commercial provider on the Internet.
The Multi-Tech Web site is located at http://www.multitech.com
The Multi-Tech FTP site is located at ftp://ftp.multitech.com