Voice / Fax over IP Networks Standalone Voice/IP Gateway Model MVP200 Proprietary Mode Quick Start Guide
Quick Start Guide S000336A Revision A MultiVOIP 200 (Model MVP200) This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2004, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Contents Introduction ................................................................................... 4 Related Documentation ................................................................. 5 Installing Your MultiVOIP ............................................................... 6 Unpacking Your MultiVOIP ............................................................ 8 Safety Warnings ............................................................................ 8 Cabling Your MultiVOIP ................
MultiVOIP Quick Start Guide Introduction Welcome to Multi-Tech's stand-alone Voice/IP Gateway, the MultiVOIP, model MVP200. The MultiVOIP allows analog voice and fax communication over an IP network. Multi-Tech’s new voice/fax gateway technology allows voice and fax communication to ride, with no additional expense, over your existing IP network, which has traditionally been data-only.
Introduction Related Documentation The MultiVOIP200 Quick Start Guide is intended to be used by qualified systems administrators and network managers. This quick start provides the necessary information for a qualified person to unpack, cable, load software, and configure the unit for proper operation. A detailed MultiVOIP200 User Guide is also provided on the system CD with your unit and provides in-depth information on the features and functionality of Multi-Tech’s MultiVOIP.
MultiVOIP Quick Start Guide Installing Your MultiVOIP The basic steps of installing your MultiVOIP network involve unpacking the units, connecting the cables, and configuring the units using the included management software (MultiVOIP Configuration). The recommended installation process includes three phases that, when completed, result in a fully functional Voice Over IP network. A general description of each phase is provided below, and detailed instructions follow throughout the rest of this section.
Introduction Deploy the VOIP Network The final phase of the installation is deployment of the network. Through the first two phases, the VOIP administrator controls configuration, so when the Client MultiVOIPs are sent to their remote sites, the remote site administrators need only to connect the units to their LAN and telephone equipment. A full Phone Directory Database (supplied by the Host MultiVOIP) will be loaded into their unit within minutes of being connected and turned on.
MultiVOIP Quick Start Guide Unpacking Your MultiVOIP www.multitech.com Remove all items from the box (See Figure 2). 200 Voice/Fax over IP Networks MADE IN U.S.A U.S.A MADE IN Figure 2. Unpacking Safety Warnings Caution: Danger of explosion if battery is incorrectly replaced. A lithium battery on the voice/fax channel board provides backup power for the time keeping capability. The battery has an estimated life expectancy of ten years.
Cabling Cabling Your MultiVOIP Cabling your MultiVOIP involves making the proper Power, Command Port, phone system, and Internet connections. Figure 3 shows the back panel connectors and the associated cable connections. The following procedure details the steps necessary for cabling your MultiVOIP.
MultiVOIP Quick Start Guide 3. Connect a network cable to the Ethernet 10BASE-T connector on the back of the MultiVOIP. Connect the other end of the cable to your network. 4. If you are connecting a station device such as an analog telephone, a fax machine, or a Key Telephone System (KTS) to your MultiVOIP, connect the smaller end of a special adapter cable (supplied) to the Voice/Fax Channel 1 FXS connector on the back of the MultiVOIP and the other end to the station device.
Cabling E&M Jumper Block Positioning Procedure Each voice/fax channel on the MultiVOIP has a separate E&M jumper block, located near the jacks on the back panel of the MultiVOIP. Each jumper block has 8 pairs of pins with a jumper plug on three adjacent pairs of pins. The jumper plug must be centered on the E&M type number (see Figure 4) that matches the E&M connection for that channel. Perform the following procedure if you need to move the E&M jumper block from its default (Type 2) position. 1.
MultiVOIP Quick Start Guide 4. Change the jumper block position for any voice/fax channel to be connected to an E&M trunk that is not a Type 2 (the default position). 5. Slide the base all the way into the cabinet until it stops. 6. Turn the MultiVOIP 200 upside down and replace the cabinet mounting screw that was removed in step 2. 7. Return the MultiVOIP 200 to its upright position, then perform the cabling procedure. 8. Return to the Cabling Procedure.
Configure Host MultiVOIP Configuring Your Host MultiVOIP Configuring your Host MultiVOIP involves software loading and configuration. The software loading procedure does not provide every screen or option in the loading process. It is assumed that a technical person with a thorough knowledge of Windows and the software loading process is performing the installation. Additional information on the MultiVOIP software is provided in the User Guide supplied with your MultiVOIP.
MultiVOIP Quick Start Guide If the Multi-Tech Installation CD window does not display automatically, click My Computer, then right click the CD ROM drive icon, click Open, and then click the Autorun icon. 3. When the Multi-Tech Installation CD dialog box displays, click the Install Software icon. 4. The Welcome dialog box displays. Press Enter or click Next to continue.
Configure Host MultiVOIP 5. Follow the on-screen instructions to install your MultiVOIP software. 6. The following dialog box selects the COM port of your PC connected to the Command port of the MultiVOIP. From the Select Port list, choose the COM port of your PC. Click OK to continue.
MultiVOIP Quick Start Guide 7. The Setup Complete dialog displays. Click Finish to continue. 8. The following message displays: Click No to continue. 9. In the v. 201E program group, double-click Upgrade Software. 10. The following window displays. Click Yes to continue.
Configure Host MultiVOIP 11. The IP Protocol Default Setup dialog box displays. The default Frame Type is TYPE_II. If this does not match your IP network, change the Frame Type by selecting SNAP from the Frame Type list. The available Frame Type choices are TYPE_II and SNAP. 12. In the Ethernet group, enter your unique LAN IP address in the IP Address box, then enter the Subnet Mask and Gateway Address for your LAN in the corresponding boxes.
MultiVOIP Quick Start Guide 13. The Channel Setup dialog box displays. It is used to define the voice/fax channel interface, voice coder, fax parameters, billing options, security settings, and regional phone parameters (tone pairs) for each channel. Configure each channel for the type of interface you are connecting to. To change the channel number, select the channel you want to configure from the Select Channel list. 14. The Interface group defaults to FXS (Loop Start).
Configure Host MultiVOIP the FXO option. Check with your in-house telephone personnel to verify connection type. If you are connecting to an E&M trunk on your PBX, then choose E&M option. If the E&M interface is selected, the E&M Options group is enabled. Check with your in-house phone personnel to determine if the signaling is Dial Tone or Wink and if the connection is 2-wire or 4-wire. If Wink signaling is used, then the Wink Timer is enabled with a default of 250 milliseconds.
MultiVOIP Quick Start Guide specific type of FXO Disconnect: current loss, tone detection, or silence detection. Check with your inhouse phone personnel to verify the preferred type of disconnect to use. For tone detection, you can select from the lists either one or two tones that will cause the line to disconnect. The person hanging up a call must then hit the key or keys that will produce those tones.
Configure Host MultiVOIP 16. To change the voice coder, select the channel from the Select Channel list, then select the new voice coder entry from the Voice Coder list. If you changed the voice coder, ensure that the same voice coder is used on the voice/fax channel you are calling. Otherwise, you will always get a busy signal. 17.
MultiVOIP Quick Start Guide Note: After configuring a given channel, you can copy that channel’s configuration to any other channel by clicking Copy. Everything on the Voice/Fax tab will be copied to the other channel. 19. The Billing/Security tab displays the parameters for automatic disconnection, billing options, and dialing options. 20.
Configure Host MultiVOIP If your country/region is not the default USA, click the Regional tab and proceed to step 23. Otherwise, proceed to step 24 to begin building your phone directory database. 23. To change the Tone Pairs on the Regional tab, select your country or region from the Country/Region list. The Tone Pairs group parameters change per your choice. Click OK when finished. 24. The following dialog box displays. Click OK.
MultiVOIP Quick Start Guide The MultiVOIP configured as a “Host” will contain the host database. The host database has the phone numbers of all the MultiVOIPs available for communication on an IP network. This database is downloaded to each Client MultiVOIP as it comes online. Click Add to begin building your phone directory database. 26. The Add/Edit Phone Entry dialog box displays.
Configure Host MultiVOIP 27. The Description is optional, but can be useful in associating the channel to the extension. If you want, enter a description of your local phone number. This description identifies the phone number you entered in the previous step. 28. The Permit Hunting option enables the answering unit to roll over to a second channel if the first channel is busy. Click Permit Hunting if you want the calls to roll over to a second voice/fax channel.
MultiVOIP Quick Start Guide 30. Click OK and you are returned to the Phone Directory Database dialog box, which now includes phone number 101 with its IP address, channel number, and description. 31. Click Add and the Add/Edit Phone Entry dialog box displays again. 32. Enter the phone number for the remote MultiVOIP in the Station Information group Phone Number box. For example, 201. 33. Enter a description for the remote MultiVOIP phone number for Channel 1 in the Description box.
Configure Host MultiVOIP 34. Enter the IP address of the remote MultiVOIP in the IP Address box in the MultiVOIP Identification group. For example, 202.56.39.100. 35. Click OK and you are returned to the Phone Directory Database dialog box, which now includes the second number and related information in the Phone Number list. Note: If only Channel 1 is active, you must enter two phone numbers.
MultiVOIP Quick Start Guide 37. The Checking MultiVOIP dialog box displays. Click OK to proceed. 38. After the setup is written to the MultiVOIP, the unit is rebooted. 39. Verify that the BOOT LED on the MultiVOIP is off after the download is complete. This may take several minutes as the MultiVOIP reboots. 40. You are returned to your MultiVOIP folder which is open and visible on your desktop. At this time, your host MultiVOIP is configured. Proceed to the next section to configure the client MultiVOIPs.
Configure Client MultiVOIPs Configuring Your Client MultiVOIPs If you are installing a MultiVOIP behind a firewall, you need to add the following UDP ports to your firewall. Q.931 Signaling, Ch1 [900] Q.931 Signaling, Ch2 [902] Status [5000] Ch1 RTP [5004] Ch1 RTCP [5005] Ch2 RTP [5006] Ch2 RTCP [5007] Refer to your firewall user documentation to enter and open these ports. 1. Disconnect the PC from the command port of the Host MultiVOIP and connect it to the command port on the Client MultiVOIP. 2.
MultiVOIP Quick Start Guide 4. In the Port Address group, enter the IP Address and IP Mask. In the Gateway Address group, enter the gateway IP address for the client unit. The IP address is your unique LAN IP address, and the Gateway address is the IP address of the device connected to the Internet/Intranet. Click OK when you are finished. The Channel Setup dialog box displays. 5.
Configure Client MultiVOIPs (KTS) to the Voice/Fax connector on the back of the unit, FXS (Loop Start) will likely be the correct Interface option most of the time. If the station device uses ground start, then choose the FXS (Ground Start) option. Refer to the device’s user documentation. If you are using an extension from your PBX, then choose the FXO option. Check with your in-house telephone personnel to verify connection type. If you are connecting to an E&M trunk on your PBX, then choose E&M option.
MultiVOIP Quick Start Guide elapses between digits and the wrong numbers are mapped, you hear a rapid busy signal. If this happens, hang up and dial again. This option is available for all interface types. In the Flash Timer box, enter the time, in milliseconds, for the duration of flash hook signals output on the FXO or FXS interface. To dedicate a local voice/fax channel to a remote voice/fax channel, (so you will not have to dial the remote channel) select the Auto Call Enable check box.
Configure Client MultiVOIPs 7. Repeat the above steps to configure the interface type for each voice/fax channel. The Voice/Fax tab displays the parameters for the voice coder, faxing, and DTMF gain. 8. To change the voice coder, select the channel from the Select Channel list, then select the new voice coder entry from the Voice Coder list. If you changed the voice coder, ensure that the same voice coder is used on the voice/fax channel you are calling. Otherwise, you will always get a busy signal. 9.
MultiVOIP Quick Start Guide maximum baud rate for faxes from the list in the Fax group. If you do not plan to send or receive faxes on a given voice/fax channel, you can disable faxes in the Fax group. Note: After configuring a given channel, you can copy that channel’s configuration to any other channel by clicking Copy. Everything on the Voice/Fax tab will be copied to the other channel. 11. The Billing/Security tab displays the parameters for automatic disconnection, billing options, and dialing options.
Configure Client MultiVOIPs box. The default value of 180 seconds can be changed to any other value up to 65,535 (roughly 18.2 hours). If your country/region is not the default USA, click the Regional tab and proceed to step 15. Otherwise, proceed to step 16 to begin building your phone directory database. 15. To change the Tone Pairs on the Regional tab, select your specific country or region from the Country/Region list. The Tone Pairs group parameters change per your selections. Click OK.
MultiVOIP Quick Start Guide In the Database Type group, click the Client option. The Update Database From group becomes active. 17. Enter the IP address of the host MultiVOIP in the Host IP Address box. 18. Click OK and you are returned to the main menu. 19. Click Download Setup to write the new configuration to the client unit. The Save Setup dialog box displays. 20. Select the Save Current Setup as User Default Configuration check box and click OK.
Deploy VOIP Network Repeat this procedure for each of the client units. When all clients have been configured, proceed with deploying the VOIP network. Deploying the VOIP Network Deploying the VOIP network involves the VOIP Administrator developing the VOIP Dialing Directory and deploying the preconfigured client MultiVOIPs to their remote sites.
MultiVOIP Quick Start Guide Remote Site Administrator 3. Unpack your MultiVOIP. 4. Connect one end of the power supply to a live AC outlet and connect the other end to the Power connection on your MultiVOIP. Voice/Fax Channel Connections 10BASET E&M FXO FXS E&M ETHERNET POWER FXS FXO Power Connection PSTN Ethernet Connection Figure 5. Remote Site Cable Connection 5. Connect a network cable to the ETHERNET 10Base-T (RJ-45) connector on the back of your MultiVOIP. 6.
Deploy VOIP Network on the back of the MultiVOIP and the other end to the trunk phone jack. 7. Repeat the above step to connect the remaining telephone equipment to each Voice/Fax Channel on your MultiVOIP. 8. Turn on power to the MultiVOIP by placing the ON/OFF switch on the back panel to the ON position. Wait for the Boot LED on the MultiVOIP to go off before proceeding. This may take a couple of minutes. 9. At this time your VOIP network should be fully operational.
MultiVOIP Quick Start Guide Limited Warranty Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
Warranty and Regulatory Information Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your MultiTech product. If you have any questions about the operation of this unit, or experience difficulty during installation you can contact Tech Support via the following: Contacting Technical Support Country telephone By E-mail By France: support@multitech.fr (33) 1-64 61 09 81 India: support@multitechindia.
MultiVOIP Quick Start Guide FCC Declaration NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
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