User guide

68
Chapter 6 - Warranty, Service and Tech Support
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical
abuse, or user-caused damages are billed on a time-plus-materials basis.
International Distributors
Procedures for international distributors of Multi-Tech products are on the Distributor Web site at http:/
/www.multitech.com/PARTNERS/login/ .
Replacement Parts
SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for selected
Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax or the Internet at the
following addresses:
Mail: SupplyNet, Inc.
614 Corporate Way
Valley Cottage, NY 10989
Phone: [phone]
Fax: [phone]
Email: [e-mail]
Internet: http://www.thesupplynet.com
Technical Support
Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the
most out of your Multi-Tech product. If you have any questions about the operation of this unit, please
call 800 972-2439 (USA and Canada) or 763 785-3500 (international and local). Please have modem
information available. You can also contact Technical Support by e-mail at the following addresses:
Country Email Telephone
France: [e-mail] +(33) 1-64 61 09 81
India: [e-mail] [phone]
U.K.: [e-mail] +(44) 118 959 7774
U.S.A., Canada [e-mail] 800 972-2439
Rest of world: [e-mail] [phone]
Please note the status of the modem before contacting Technical Support. Status information can
include the state of the LED indicators, screen messages, diagnostic test results, problems with a
specific application, etc.
Internet Sites
Multi-Tech is a commercial provider on the Internet. Multi-Tech has a Web site at
http://www.multitech.com
and an ftp site at ftp://ftp.multitech.com