Voice / Fax over IP Networks Standalone Voice/IP Gateway Model MVP200 H.
Quick Start Guide S000335A Revision A MultiVOIP 200 (Model MVP200) This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2004, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Contents Introduction ................................................................................... 4 Related Documentation ................................................................. 5 Installing Your MultiVOIP 200 ........................................................ 6 Installing and Configuring Your MultiVOIP 200 ........................ 6 Deploying the VOIP Network ................................................... 7 Unpacking Your MultiVOIP 200 ..........................................
MultiVOIP Quick Start Guide Introduction Welcome to Multi-Tech's new stand-alone Voice/IP Gateway, the MultiVOIP, model MVP200. The MultiVOIP 200 allows analog voice and fax communication over an IP network. MultiTech’s voice/fax gateway technology allows voice/fax communication to be transmitted, with no additional expense, over your existing IP network, which has traditionally been data-only.
Introduction The MVP200 has two independent voice/fax channels (each with three voice/fax interfaces), a 10 Mbps Ethernet LAN interface, and a Command port for configuration. System management is provided through the Command port using bundled Windows® software which provides easy-to-use configuration menus and comprehensive on-line Help. Related Documentation The MultiVOIP 200 Quick Start Guide is intended to be used by qualified systems administrators and network managers.
MultiVOIP Quick Start Guide Installing Your MultiVOIP 200 The basic steps of installing your MultiVOIP 200 network involve unpacking the units, connecting the cables, and configuring the units using management software (MultiVOIP 200 Configuration). This process results in a fully functional Voice Over IP network. A brief description is provided below with detailed instructions provided later.
Introduction is set to Client, and the IP address of the Host MultiVOIP 200 is entered. Once all Client units are configured, the process moves on to the “Deploying the VOIP Network” section. Deploying the VOIP Network The final phase of the installation is deployment of the network. When the remote MultiVOIP 200s are sent to their remote sites, the remote site administrators need only connect the units to their LAN and telephone equipment.
MultiVOIP Quick Start Guide Unpacking Your MultiVOIP 200 www.multitech.com Remove all items from the box. (See Figure 2.) 200 Voice/Fax over IP Networks MADE IN U.S .A U.S.A MADE IN Figure 2. Unpacking Safety Warnings Caution: Danger of explosion if battery is incorrectly replaced. A lithium battery on the circuit board provides backup power for the time keeping capability. The battery has an estimated life expectancy of ten years.
Cabling Cabling Your MultiVOIP 200 Cabling your MultiVOIP 200 involves making the proper Power, Command Port, and Internet connections. Figure 6 shows the back panel connectors and the associated cable connections. The Cabling Procedure section provides step-by-step instructions for cabling your MultiVOIP 200.
MultiVOIP Quick Start Guide 3. Connect a network cable to the Ethernet 10Base-T connector on the back of the MultiVOIP 200. Connect the other end of the cable to your network. 4. If you are connecting a station device; e.g., analog telephone, fax machine, or Key Telephone System (KTS) to your MultiVOIP 200, connect the smaller end of a special adapter cable (supplied) to the Voice/Fax Channel 1 FXS connector on the back of the MultiVOIP 200 and the other end to the station device.
Cabling E&M Jumper Block Positioning Procedure Each voice/fax channel on the MultiVOIP 200 has a separate E&M jumper block located near the jacks on the back panel of the MultiVOIP 200. Each jumper block has 8 pairs of pins with a jumper plug on three adjacent pairs of pins. The jumper plug must be centered on the E&M type number (see Figure 4) that matches the E&M connection for that channel. Perform the following procedure if you need to move the E&M jumper block from its default (Type 2) position. 1.
MultiVOIP Quick Start Guide 4. Change the jumper block position for any voice/fax channel to be connected to an E&M trunk that is not a Type 2 (the default position). 5. Slide the base all the way into the cabinet until it stops. 6. Turn the MultiVOIP 200 upside down and replace the cabinet mounting screw that was removed in step 2. 7. If you are using a Magix 400 E&M Tie Card, connect the ground pin to the chassis ground screw as shown. MVP 200 Connection PIN NO. PIN NO.
Installing the Software Installing Your MultiVOIP 200 Software The following installation procedures do not provide every screen or option in the process of installing the MultiVOIP 200 software. It is assumed that a technical person with a thorough knowledge of Windows and the software loading process is doing the installation. Once you have installed the software, you will be instructed on how to configure your MultiVOIP 200, and finally, on how to deploy your MultiVOIP 200.
MultiVOIP Quick Start Guide If the Multi-Tech Installation CD Screen does not appear automatically, click My Computer, then right-click the CDROM drive icon, click Open, then click the Autorun icon. 3. When the Multi-Tech Installation CD Screen is displayed, click the Install Software icon. 4. The MultiVOIP 200 Setup welcome screen is displayed. Press Enter or click Next> to continue.
Installing the Software 5. The Choose Destination Location dialog box is displayed. Follow the on-screen instructions. You can either choose the Destination Location of your MultiVOIP 200 software or select the default destination by clicking Next>. If you click Browse, you can select a different destination folder for the MultiVOIP 200 software. 6. The Select Program Folder dialog box enables you to choose where you want the program file to be located. Verify the path and click Next > to continue.
MultiVOIP Quick Start Guide 7. The Copying program files ... screen is displayed followed by the MultiVOIP 200 Setup dialog box. This dialog box enables you to select the COM port of your PC that is connected to the Command port of the MultiVOIP 200. From the Select Port drop-down list, choose the COM port of your PC. Click OK to continue. 8. The Setup Complete dialog is displayed. Click Finish to continue.
Installing the Software 9. The following message is displayed: Click Yes to continue. 10. The following message is displayed. Click Yes to continue.
MultiVOIP Quick Start Guide Configuring Your MultiVOIP 200 The following steps provide instructions for configuring your MultiVOIP 200. The configuration sequence includes IP Protocol default setup, Channel setup, and Phone Directory Database setup. The Phone Directory Database setup is configured differently depending on whether or not the Gatekeeper function is available and enabled on the Phone Directory Database dialog box. 11. The IP Protocol Default Setup dialog box is displayed.
Configuring the MultiVOIP Configure each channel for the type of interface you are connecting to. The Interface tab defaults to Channel 1 in the Select Channel field. To change the channel number, click the drop-down arrow and the list of channels is displayed. Highlight the channel you want to configure. Note: Feature options are enabled or disabled (grayed out) according to the interface type that you select. The one option available for all interface types is the Inter Digit Time option.
MultiVOIP Quick Start Guide FXS (Loop Start): If a station device; e.g., an analog telephone, fax machine, or KTS (Key Telephone System) is connected to the Voice/Fax connector on the back of the unit, FXS (Loop Start) will likely be the correct Interface. FXS (Ground Start): If the station device uses ground start, then choose the FXS (Ground Start) option. Refer to the device’s user documentation.
Configuring the MultiVOIP For FXO-to-FXO communications, you can enable a specific type of FXO Disconnect; Current Loss, Tone Detection, or Silence Detection. (Check with your inhouse phone personnel to verify the preferred type of disconnect to use.) Enabling Tone Detection activates the Disconnect Tone Sequence options.
MultiVOIP Quick Start Guide 16. The Voice/Fax tab displays the parameters for the voice gain, DTMF (Dual Tone Multi-Frequency) gain, voice coder, faxing, and advanced features such as Silence Compression, Echo Cancellation, and Forward Error Correction. 17. You can set up the input and output voice gain so that the volume can be increased or decreased.
Configuring the MultiVOIP Note: Only change the DTMF gain under the direction of Multi-Tech Technical Support supervision. 18. To change the voice coder, first select the channel by clicking the Select Channel down arrow (highlighting the channel number) then click Manual in the Coder group. To select the appropriate coder, click the Selected Coder down arrow and highlight your new voice coder entry.
MultiVOIP Quick Start Guide The Silence Compression option defines whether silence compression is enabled (checked) for this voice channel. If silence compression is enabled, the MultiVOIP 200 will not transmit voice packets when silence is detected, thereby reducing the amount of network bandwidth that is being used by the voice channel. The Echo Cancellation option defines whether echo cancellation is enabled (checked) for this voice channel.
Configuring the MultiVOIP 21. The Billing/Misc tab displays the parameters for auto call, automatic disconnection, billing options, and dynamic jitter buffer. If you want to dedicate a local voice/fax channel to a remote voice/fax channel (so you will not have to dial the remote channel), click the Auto Call Enable option in the Auto Call group. Then enter the phone number of the remote MultiVOIP 200 in the Phone Number field. 22.
MultiVOIP Quick Start Guide Consecutive Packets Lost defines the number of consecutive packets that are lost after which the call is automatically disconnected. The default setting is 30. Call Duration defines the maximum length of time (in seconds) that a call remains connected before the call is automatically disconnected. The default setting is 180 seconds. A call limit of three minutes may be too short for most configurations. Therefore, you may want to increase this default value. 23.
Configuring the MultiVOIP If your country/region is not the default USA, click the Regional tab and proceed to step 25; otherwise, proceed to step 26 to begin building your phone directory database. 25. To change the Tone Pairs on the Regional tab, click the Country/Region down arrow and highlight your specific country or region. Note: If your country or region is not listed, click the Custom button to define it. The Tone Pairs group enables you to select/modify the parameters according to choice.
MultiVOIP Quick Start Guide 26. The Phone Directory Database dialog box is displayed with the Proprietary PhoneBook option enabled and no phone numbers entries displayed in the database. This dialog box enables you to select either the GateKeeper or Proprietary PhoneBook.
Configuring the MultiVOIP Registering with a Gatekeeper Phone Directory This section describes how to register H.323 endpoints with the Gatekeeper. The H.323 Gatekeeper function resides at a PC acting as the central point for all calls within its zone and providing call control services to registered endpoints.
MultiVOIP Quick Start Guide 28. If the GateKeeper network employs Fast Start, then accept the Use Fast Start option (default). You may have to verify this with the GateKeeper administrator. 29. Enter the Gatekeeper IP Address in the IP Address field of the RAS Parameters group. 30. Accept the default Port Number 1719. CAUTION: The default setting for the Gatekeeper Port Number is 1719. This can be changed to a different value by the Gatekeeper administrator.
Configuring the MultiVOIP 35. Fill in the H.323 ID field with a description to identify the phone number. For this example, you could enter “New York Office 1.” 36. Enter the IP Address of the MultiVOIP you are currently configuring in the IP Address field. 37. Click OK when you are finished and the Phone Directory Database dialog box is displayed with your first entry in the window.
MultiVOIP Quick Start Guide 38. Click the Add (+) to enter your next phone listing and the Add/Edit Phone Entry dialog box is displayed. 39. Enter the second unique phone number of the local device in the Phone Number field (e.g., 102). 40. Again, skip the Description field (leave it blank). 41. Enter the Voice Channel number corresponding to the phone number entered. (Hint: for voice channel 2, use your mouse to select the 1, then change it to a 2.) 42. Fill in the H.
Configuring the MultiVOIP 44. Click the OK button when you are finished and the Phone Directory Database dialog box is displayed with your second entry in the window. 45. Click OK to download the new phone directory database to the unit. 46. The following dialog box is displayed. Click OK to download default setup.
MultiVOIP Quick Start Guide 47. Once the setup program receives a response from the MultiVOIP 200, the Writing Setup dialog box is displayed indicating that the setup configuration is being written to the MultiVOIP 200. 48. After the setup has been written to the MultiVOIP 200, the unit is rebooted. 49. Check to ensure that the BOOT LED on the MultiVOIP 200 is Off after the download is complete. This may take several minutes as the MultiVOIP 200 reboots.
Configuring the MultiVOIP 50. You are returned to the Multi-Tech Installation CD screen from which you can load the Acrobat Reader to your PC. This allows you to view and/or print the User Guide by clicking on the Install Manuals icon. At this time your MultiVOIP 200 is configured. Proceed to “Deploying the VOIP Network” section.
MultiVOIP Quick Start Guide Building a Proprietary Phonebook Directory 27. To build your proprietary MultiVOIP 200 Phone Directory (i.e., in an H.323 environment without the Gatekeeper option enabled), you will first need to enable (check) the Proprietary Phonebook option and then configure the “Host” MultiVOIP 200 and then add the “Client” MultiVOIP 200s (or other H.323 endpoints). Configuring the “Client” MultiVOIP 200 is discussed later.
Configuring the MultiVOIP The Client Status button displays the Client VOIP Status dialog box used for viewing phone number, IP address, status, and description of Client units (See “Configuring Your Client MultiVOIP 200s” for details). Note: In the Q.931 Parameters group, Use Fast Start is checked for compatibility with other H.323 devices that support Fast Start Capability. Click Add (+) to begin building your phone directory database. The Add/Edit Phone Entry dialog box is displayed. 29.
MultiVOIP Quick Start Guide 31. The Station Identification group includes a Hunt Group drop-down list. This list enables you to indicate which Hunt Group you want the phone number to be associated with; or, you can select NO HUNT if you don’t want this entry to participate in hunting. Note: Hunting is a series of telephone lines organized in such a way that if the first line is busy the next line is hunted and so on until a free line is found. For this example, assign the phone entry to HUNT GROUP #1.
Configuring the MultiVOIP 33. To configure Channel 2 on the Host MultiVOIP 200, click Add (+) and the Add/Edit Phone Entry dialog box is displayed again. 34. Enter the phone number for the MultiVOIP 200 in the Station Information group Phone Number field (e.g., 102).
MultiVOIP Quick Start Guide 35. Click inside the Description field and enter a description for the remote MultiVOIP 200 phone number for Channel 2. For example, “New York Office 2.” Then, enter the voice channel number in the Voice Channel field. 36. In the Station Identification group, select HUNT GROUP #1 from the Hunt Group drop-down list, enter the New York Office 2’s IP Address (204.022.122.118), and accept the H.323 industry standard Port value (1720) used to communicate with other H.323 endpoints.
Configuring the MultiVOIP 38. At this point it is time to add all other phone numbers (Client units and stand-alone units) to the Phone Directory database. To add Channel 1 of the Client MultiVOIP 200, click Add (+) and the Add/Edit Phone Entry dialog box is displayed again. 39. Enter the phone number for the “Client” MultiVOIP 200 in the Phone Number field (e.g., 201). 40.
MultiVOIP Quick Start Guide 43. To add Channel 2 of the Client MultiVOIP 200, click Add (+) and the Add/Edit Phone Entry dialog box is displayed again. 44. Enter the phone number for the remote (Client) MultiVOIP 200 in the Station Information group Phone Number field (e.g., 202). 45. Click inside the Description field and enter a description for the remote MultiVOIP 200 phone number for Channel 2. For example, “London Office 2.” 46.
Configuring the MultiVOIP 47. Click OK and you are returned to the Phone Directory Database dialog box which now includes the remote phone number and related information in the Phone Number list. 48. To configure a stand-alone endpoint (e.g., a PC with NetMeeting software), click Add (+) and the Add/Edit Phone Entry dialog box is displayed again.
MultiVOIP Quick Start Guide 49. Enter the phone number for the stand-alone endpoint in the Station Information group Phone Number field (e.g., 301). 50. Click inside the Description field and enter a description for the remote MultiVOIP 200 phone number. For example, “Human Resources Desk.” Note: Because the H.323 endpoint is not a MultiVOIP 200, the Phone Directory database ignores the Voice Channel entry, i.e., it does not matter what value is entered. 51.
Configuring the MultiVOIP 53. When you have finished, click OK to download the setup configuration to the MultiVOIP 200. 54. The Checking MultiVOIP 200 dialog box is displayed.
MultiVOIP Quick Start Guide 55. Once the setup program receives a response from the MultiVOIP 200, the Writing Setup dialog box is displayed indicating that the setup configuration is being written to the MultiVOIP 200. 56. After the setup has been written to the MultiVOIP 200, the unit is rebooted. 57. Check to ensure that the BOOT LED on the MultiVOIP 200 is Off after the download is complete. This may take several minutes as the MultiVOIP 200 reboots.
Configuring MultiVOIP Slaves 58. You are returned to the Multi-Tech Installation CD screen from which you can load the Acrobat Reader to your PC. This allows you to view and/or print the User Guide by clicking on the Install Manuals icon. At this time your Host MultiVOIP 200 is configured. Proceed to the “Configuring Your Client MultiVOIP 200s” section.
MultiVOIP Quick Start Guide Configuring Your Client MultiVOIP 200s If the Proprietary Phonebook option on the Phone Directory Database dialog box was enabled, then you will need to configure all remote H.323 endpoints as “Client” units. For example, the MultiVOIP 200 at the company’s subsidiary office in London would need to be configured as a “Client.”. CAUTION: If you are installing a MultiVOIP 200 behind a Firewall, the Firewall must support H.323. Refer to your Firewall user documentation to enable H.
Configuring MultiVOIP Slaves Click (check) the Enable Diffserv box if you have routers that support Diffserv (sometimes called IP Precedence). This feature gives priority to voice packets so they are not delayed because of large data files being downloaded. The default Frame Type is TYPE_II. If this does not match your IP network, change the Frame Type by clicking on the drop-down arrow. The Frame Type choices are TYPE_II and SNAP. 4. In the Port Address group, enter the IP Address and IP Mask.
MultiVOIP Quick Start Guide Channel Setup dialog box. The Channel Setup dialog box is displayed. The four tabs in this dialog box define the channel interface, voice/fax parameters, Billing/Misc parameters, and regional telephone parameters for each channel. Configure each channel for the type of interface you are connecting to. The Interface tab defaults to Channel 1 in the Select Channel field. To change the channel number, click the drop-down arrow and the list of channels is displayed.
Configuring MultiVOIP Slaves 6. The Interface group defaults to FXS (Loop Start). Select the interface option that corresponds to the interface type being connected to the Voice/Fax Channel 1 jack on the back panel of the MultiVOIP 200. FXS (Loop Start): If a station device; e.g., an analog telephone, fax machine, or KTS (Key Telephone System) is connected to the Voice/Fax connector on the back of the unit, FXS (Loop Start) will likely be the correct Interface option.
MultiVOIP Quick Start Guide set the number of rings received on the FXO interface before the MultiVOIP 200 answers the incoming call. The default setting is 2 counts. Note: Zero (0) means that the MultiVOIP 200 never answers. For FXO-to-FXO communications, you can enable a specific type of FXO Disconnect; Current Loss, Tone Detection, or Silence Detection. (Check with your inhouse phone personnel to verify the preferred type of disconnect to use.
Configuring MultiVOIP Slaves 7. Repeat the above step to configure the interface type for voice/fax channel 2. 8. The Voice/Fax tab displays the parameters for the voice gain, DTMF (Dual Tone Multi-Frequency) gain, voice coder, faxing, and advanced features such as Silence Compression, Echo Cancellation, and Forward Error Correction. 9. You can set up the input and output voice gain so that the volume can be increased or decreased.
MultiVOIP Quick Start Guide down lists in the DTMF Gain group. Note: Only change the DTMF gain under the direction of Multi-Tech Technical Support supervision. 10. To change the voice coder, first select the channel by clicking the Select Channel down arrow (highlighting the channel number) then click Manual in the Coder group. To select the appropriate coder, click the Selected Coder down arrow and highlight your new voice coder entry.
Configuring MultiVOIP Slaves 12. You can enable the voice/fax advanced features by clicking (checking) the silence compression, echo cancellation, or forward error correction options. The Silence Compression option defines whether silence compression is enabled (checked) for this voice channel. If silence compression is enabled, the MultiVOIP 200 will not transmit voice packets when silence is detected, thereby reducing the amount of network bandwidth that is being used by the voice channel.
MultiVOIP Quick Start Guide The Billing/Misc tab displays the parameters for auto call, automatic disconnection, billing options and dynamic jitter buffer. 13. If you want to dedicate a local voice/fax channel to a remote voice/fax channel (so you will not have to dial the remote channel), click the Auto Call Enable option in the Auto Call group. Then enter the phone number of the remote MultiVOIP 200 in the Phone Number field. 14.
Configuring MultiVOIP Slaves Consecutive Packets Lost defines the number of consecutive packets that are lost after which the call is automatically disconnected. The default setting is 30 packets. Call Duration defines the maximum length of time (in seconds) that a call remains connected before the call is automatically disconnected. The default setting is 180 seconds. A call limit of three minutes may be too short for most configurations. Therefore, you may want to increase this default value. 15.
MultiVOIP Quick Start Guide Note: After configuring a given channel (1 or 2), you can copy that channel’s configuration to the other channel by clicking the Copy button. Everything on the Billing/Misc tab will be copied to the other channel. If your country/region is not the default USA, click the Regional tab and proceed to step 17; otherwise, proceed to step 18 to begin building your phone directory database. 17.
Configuring MultiVOIP Slaves 18. From the Main menu, click Phone Book to display the Phone Directory Database dialog box. Make certain the Proprietary Phonebook option is enabled and in the Database Type group, click the Client option. The Host IP Address field becomes active. Note: After you have enabled the Client option, the Client Status button is replaced by the Update button.
MultiVOIP Quick Start Guide 20. Click OK to return to the Main menu. 21. Click Download Setup to write the new configuration to the Client unit. The Save Setup dialog box is displayed. 22. Select (check) the Save Current Setup as User Default Configuration and click OK. The Writing Setup dialog box is displayed as the setup configuration is written to the MultiVOIP 200. After the setup is written to the MultiVOIP 200, it reboots. 23.
Deploying the VOIP Network Deploying the VOIP Network For a Proprietary Phone Directory database, the VOIP administrator can deploy the pre-configured Client MultiVOIP 200s to their remote sites. The remote site administrators need only connect power to the pre-configured MultiVOIP 200, connect the MultiVOIP 200 to their Ethernet LAN and predefined telephone equipment, and then wait for the phone directory database to be downloaded.
MultiVOIP Quick Start Guide Remote Site Administrator The following steps are for MultiVOIP 200 H.323 endpoints. For non-MultiVOIP 200 H.323 endpoints, refer to the appropriate installation documentation. 1. Unpack your MultiVOIP 200. 2. Connect one end of the power supply to a live AC outlet and connect the other end to the Power connection on your MultiVOIP 200 (See Figure 5).
Deploying the VOIP Network If you are connecting an E&M trunk from a telephone switch to your MultiVOIP 200, connect one end of an RJ45 phone cord to the Voice/Fax Channel 1 E&M connector on the back of the unit and the other end to the trunk phone jack. If you are connecting to an E&M trunk, you need to ensure that the E&M trunk jumper is in the correct position for the E&M type trunk. The default E&M jumper position is E&M type 2.
MultiVOIP Quick Start Guide If your H.323 endpoint is not a MultiVOIP 200 (e.g., a PC with NetMeeting software), the Systems Administrator for your VOIP network should do the following. 1. Make certain that the H.323 endpoint (e.g., PC with NetMeeting, router with voice, etc.) have been properly connected to the network. Refer to the appropriate end user documentation. 2. Acquire the relevant IP Addresses and/or H323 IDs (H323 IDs are required if Gatekeeper is enabled) from the other H.
Warranty and Regulatory Information Limited Warranty Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
MultiVOIP Quick Start Guide Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your MultiTech product. If you have any questions about the operation of this unit, or experience difficulty during installation you can contact Tech Support via the following: Phone: (800) 972-2439 (USA and Canada) (763) 785-3500 (international and local) Internet: http://www.multitech.
Warranty and Regulatory Information FCC Declaration NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
S000335A
