Standalone Voice/IP Gateway Model MVP800 Proprietary Mode Quick Start Guide
Quick Start Guide PN 82088350 Revision A MultiVOIP 800 (Model MVP800) This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2001, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Contents Introduction ................................................................................... 4 Related Documentation ................................................................. 4 Installing Your MultiVOIP ............................................................... 5 Configure and Install your Host MultiVOIP ............................. 5 Configure your Client MultiVOIPs ........................................... 6 Deploy the VOIP Network .............................................
MultiVOIP Quick Start Guide Introduction Welcome to Multi-Tech's new standalone Voice/IP Gateways, which allow analog voice and fax communication over an IP network. The MultiVOIP model number MVP800 has eight voice/fax channels. Multi-Tech’s new voice/fax over IP gateway technology allows voice and fax communication to ride, with no additional expense, over your existing IP network, which has traditionally been data-only.
Introduction System CD with your MVP800. The User Guide provides indepth information on the features and functionality of MultiTech’s MultiVOIP. The User Guide is provided in .pdf format on the system CD and is also available from our Web site. The User Guide is produced using Adobe AcrobatTM. To view or print your copy of a user guide, install Acrobat ReaderTM on your computer. The Acrobat Reader is included on your System CD or is available as a free download from Adobe’s Web site at http://www.adobe.com.
MultiVOIP Quick Start Guide configures the unit and builds the Phone Directory Database that will reside in the Host unit. Configure your Client MultiVOIPs The next step is to configure the MultiVOIPs designated as “Client” units. The Client units can be another MVP800 or MVP400 unit or a MultiVOIP 200 Series. Again, unique LAN IP addresses, subnet masks, and Gateway IP addresses are assigned, and each Voice/Fax channel is configured for the appropriate channel interface type.
Cabling Unpacking Your MultiVOIP www.multitech.com Remove all items from the box. Voice/Fax over IP Networks Figure 3. Unpacking Safety Warnings Caution: Danger of explosion if battery is incorrectly replaced. A lithium battery on the voice/fax channel board provides backup power for the time keeping capability. The battery has an estimated life expectancy of ten years. When the battery starts to weaken, the date and time may be incorrect.
MultiVOIP Quick Start Guide Cabling Your MultiVOIP Cabling your MultiVOIP involves connecting the host MultiVOIP to your LAN and telephone equipment. If you are connecting any Voice/Fax Channel to an E&M trunk other than type 2, perform the E&M Jumper Block Positioning procedure, which immediately follows the Cabling Procedure, before performing the Cabling Procedure. 1. Connect one end of the power supply to a live AC outlet and connect the other end to the MultiVOIP as shown in Figure 4.
Cabling 3. Connect a network cable to the ETHERNET 10BASET connector on the back of the MultiVOIP. Connect the other end of the cable to your network. 4. If you are connecting a station device such as an analog telephone, a fax machine, or a Key Telephone System (KTS) to your MultiVOIP, connect one end of an RJ11 phone cord to the Voice/Fax Channel 1 FXS connector on the back of the MultiVOIP and the other end to the station device.
MultiVOIP Quick Start Guide E&M Jumper Block Positioning Procedure A jumper block exists for each voice/fax channel. The jumper block is to the right of each set of channel jacks. The jumper block contains 8-pairs of pins. The jumper plug fits over three pairs of pins on the jumper block. The E&M type number is labeled on the pc board. The jumper plug needs to be centered on the E&M type number. Perform the following procedure to change E&M jumper position. 1.
Cabling Phillips quarter-turn screws and replace the four Phillips screws on the back and the four Phillips screws on the bottom. 8. If you are using a Magix 400 E&M Tie Card, connect the ground pin to the chassis ground screw as shown. MVP 400/800 Connection PIN NO. PIN NO.
MultiVOIP Quick Start Guide Configuring Your Host MultiVOIP The following software loading procedure does not provide every screen or option in the loading process. The assumption is that a technical person with a thorough knowledge of Windows and the software loading process is doing the installation. Additional information on the MultiVOIP software is provided in the User Guide supplied with your MultiVOIP.
Software Installation If the Multi-Tech Installation CD window does not display automatically, click My Computer, then right click the CD ROM drive icon, click Open, and then click the Autorun icon. 3. When the Multi-Tech Installation CD dialog box displays, click the Install Software icon. 4.
MultiVOIP Quick Start Guide Click Next to continue. 5. Follow the on-screen instructions to install your MultiVOIP software. You may choose the Destination Location of your MultiVOIP software or you can choose to select the default destination by clicking Next. If you click Browse, you can choose from several folders. It is recommended to choose the default destination. 6. The following dialog box selects the COM port of your PC connected to the Command port of the MultiVOIP.
Software Installation Click OK to continue. 7. The Setup Complete dialog displays. Click Finish to continue. 8. The following message displays: Click Yes to continue. 9. The IP Protocol Default Setup dialog box displays. The default Frame Type is TYPE_II. If this does not match your IP network, change the Frame Type by clicking the drop down box. The Frame Type choices are TYPE_II and SNAP.
MultiVOIP Quick Start Guide 10. In the Ethernet group, enter the IP Address, Subnet Mask, and Gateway Address, unique to your IP LAN. The IP address is your unique LAN IP address, and the Gateway address is the IP address of the device connected to the Internet/Intranet. Click OK when you are finished. 11. The Channel Setup dialog box displays. The Channel Setup dialog boxes define the channel interface, voice coder, fax parameters, and regional telephone parameters for each channel.
Software Installation panel of the MultiVOIP. If you are connecting a station device such as an analog telephone, a fax machine, or a Key Telephone System (KTS) to the Voice/Fax connector on the back of the unit, FXS (Loop Start) will most likely be the correct Interface option most of the time . If the station device uses ground start, then choose the FXS (Ground Start) option. Refer to the device’s user documentation. If you are using an extension from your PBX, then choose the FXO option.
MultiVOIP Quick Start Guide dialing a phone number. The default setting is 5. In the Inter Digit Time box, enter the maximum amount of time in milliseconds that the unit will wait before mapping the dialed digits to an entry in the Phone Directory Database. If too much time elapses between digits and the wrong numbers are mapped, you hear a rapid busy signal. If this happens, hang up and dial again. This option is available for all interface types.
Software Installation channel’s configuration to any other channel by clicking Copy. Everything on the Interface tab will be copied to the other channel. 13. Repeat the above steps to configure the interface type for each voice/fax channel. The Voice/Fax tab displays the parameters for the voice coder, faxing, and DTMF gain. 14. To change the voice coder, select the channel from the Select Channel list, then select the new voice coder entry from the Voice Coder list.
MultiVOIP Quick Start Guide Note: Only change the DTMF gain under the direction of Multi-Tech Technical Support. 16. The Fax group enables you to send and receive faxes on the selected voice/fax channel. You can select the maximum baud rate for faxes from the list in the Fax group. If you do not plan to send or receive faxes on a given voice/fax channel, you can disable faxes in the Fax group.
Software Installation 19. The Call Authentication option enables password protection for outbound and inbound calls on the selected voice/fax channel. If you enable password protection on inbound or outbound calls, you need to also enter a password of up to 14 numeric characters in the Password box. 20. The Automatic Disconnect option limits call duration to the number of seconds entered in the Disconnect After box. The default value of 180 seconds can be changed to any other value up to 65,535 (roughly 18.
MultiVOIP Quick Start Guide following steps. The MultiVOIP configured as a “Host” will contain the host database. The host database has the phone numbers of all the MultiVOIP’s available for communication on an IP network. This database is downloaded to each Client MultiVOIP as it comes online. Click Add to begin building your phone directory database. 24. The Add/Edit Phone Entry dialog displays.
Software Installation 25. The Description is optional, but can be useful in associating the channel to the extension. If you want, enter a description of your local phone number. This description identifies the phone number you entered in the previous step. 26. The Permit Hunting option lets the answering MultiVOIP roll over to its second channel if the first channel is busy. Click Permit Hunting if you want the calls to roll over to a second voice/fax channel.
MultiVOIP Quick Start Guide 28. Click OK and you are returned to the Phone Directory Database dialog box, which now includes phone number 101 with its IP address, channel number, and description. 29. Click Add and the Add/Edit Phone Entry dialog box displays again. 30. Enter the phone number for the remote MultiVOIP in the Station Information group Phone Number box. For example, 201.
Software Installation 31. Enter a description for the remote MultiVOIP phone number for Channel 1 in the Description box. Note: If the remote MultiVOIP is located behind a proxy server that uses a dynamically assigned IP address, select Dynamic (disabling Static IP Address) and leave the IP Address box blank. The Host MultiVOIP will learn the IP address when it is contacted by the remote MultiVOIP. 32.
MultiVOIP Quick Start Guide Note: If only Channel 1 is active, you must enter two phone numbers. The first number is the local MultiVOIP phone number for Channel 1, and the second number is the remote MultiVOIP phone number for Channel 1. 34. When you have finished, click OK to download the setup configuration to the MultiVOIP. 35. The Checking dialog box displays. Click OK to proceed. 36. After the setup is written to the MultiVOIP, the unit is rebooted. 37.
Software Installation 38. Windows 3.1 users - you are returned to your Program Manager where the MultiVOIP Program Group and Program Item (Windows icons) have been created. Windows 95/98/NT/2000 users - you are returned to your desktop. Configuring Your Client MultiVOIPs The client MultiVOIPs can be another MVP800 or MVP400 unit or a MultiVOIP 200-series. If your client MultiVOIP is an MVP400 or MVP800, perform the following software loading procedure.
MultiVOIP Quick Start Guide 1. Disconnect the pc from the command port of the Host MultiVOIP and connect it to the command port on the Client MultiVOIP. 2. Windows 3.1 users - from the Program Manager, doubleclick the MultiVOIP Configuration icon in the MultiVOIP Program Group. The main menu displays. Windows 95/98/NT/2000 users - from your desktop, click Start | Programs I MultiVOIP 800 v. 301E I Download Factory Defaults. The following dialog box displays: Click OK. 3.
Software Installation 4. In the Port Address group, enter the IP Address and IP Mask. In the Gateway Address group, enter the gateway IP address for the client unit. The IP address is your unique LAN IP address, and the Gateway address is the IP address of the device connected to the Internet/Intranet. Click OK when you are finished. The main menu displays. 5. From the main menu, click Voice Channels and the Channel Setup dialog box displays.
MultiVOIP Quick Start Guide If you are connecting a station device such as an analog telephone, a fax machine, or a Key Telephone System (KTS) to the Voice/Fax connector on the back of the unit, FXS (Loop Start) will likely be the correct Interface option most of the time. If the station device uses ground start, then choose the FXS (Ground Start) option. Refer to the device’s user documentation. If you are using an extension from your PBX, then choose the FXO option.
Software Installation in milliseconds that the unit will wait before mapping the dialed digits to an entry in the Phone Directory Database. If too much time elapses between digits and the wrong numbers are mapped, you hear a rapid busy signal. If this happens, hang up and dial again. This option is available for all interface types. In the Flash Timer box, enter the time, in milliseconds, for the duration of flash hook signals output on the FXO or FXS interface.
MultiVOIP Quick Start Guide 7. Repeat the above steps to configure the interface type for each voice/fax channel. The Voice/Fax tab displays the parameters for the voice coder, faxing, and DTMF gain. 8. To change the voice coder, select the channel from the Select Channel list, then select the new voice coder entry from the Voice Coder list. If you changed the voice coder, ensure that the same voice coder is used on the voice/fax channel you are calling. Otherwise, you will always get a busy signal. 9.
Software Installation 10. The Fax group enables you to send and receive faxes on the selected voice/fax channel. You can select the maximum baud rate for faxes from the list in the Fax group. If you do not plan to send or receive faxes on a given voice/fax channel, you can disable faxes in the Fax group. Note: After configuring a given channel, you can copy that channel’s configuration to any other channel by clicking Copy. Everything on the Voice/Fax tab will be copied to the other channel. 11.
MultiVOIP Quick Start Guide 13. The Call Authentication option enables password protection for outbound and inbound calls on the selected voice/fax channel. If you enable password protection on inbound or outbound calls, you need to also enter a password of up to 14 numeric characters in the Password box. 14. The Automatic Disconnect option limits call duration to the number of seconds entered in the Disconnect After box.
Software Installation 16. Click OK after the download is complete. Click Start | Programs| MultiVOIP 800 v. 301E | MultiVOIP Configuration. At the main menu, click Phone Book to display the Phone Directory Database dialog box. In the Database Type group, click the Client option. The Host IP Address box becomes active. 17. Enter the IP address of the host MultiVOIP in the Host IP Address box.
MultiVOIP Quick Start Guide 18. Click OK and you are returned to the main menu. 19. Click Download Setup to write the new configuration to the client unit. The Save Setup dialog displays. 20. Select the Save Current Setup as User Default Configuration check box, then click OK. After the setup is written to the MultiVOIP, the unit reboots. 21. Check that the BTG LED on the MultiVOIP is off after the download is complete. This may take several minutes as the MultiVOIP reboots. 22.
Software Installation Deploying the VOIP Network Deploying the VOIP network involves the VOIP Administrator developing the VOIP Dialing Directory and deploying the preconfigured client MultiVOIPs to their remote sites. The remote site administrators need only connect power to the preconfigured MultiVOIP, connect it to their Ethernet LAN and predefined telephone equipment, and then wait for the phone directory database to be downloaded.
MultiVOIP Quick Start Guide Remote Site Administrator 3. Unpack your MultiVOIP. 4. Connect one end of the power supply to a live AC outlet and connect the other end to the Power connection on your MultiVOIP. Voice/Fax Channel Connections 10BASET E&M FXO FXS E&M ETHERNET POWER FXS FXO Power Connection PSTN Ethernet Connection Figure 5. Remote Site Cable Connection 5. Connect a network cable to the ETHERNET 10BASET connector on the back of your MultiVOIP. 6.
Software Installation on the back of the MultiVOIP and the other end to the trunk phone jack. Refer to the MultiVOIP User Guide for E&M pin assignments. 7. Repeat the above step to connect the remaining telephone equipment to each Voice/Fax Channel on your MultiVOIP. 8. Turn on power to the MultiVOIP by placing the ON/OFF switch on the back panel to the ON position. Wait for the BOOT LED on the MultiVOIP to go off before proceeding. This may take a couple of minutes.
MultiVOIP Quick Start Guide Limited Warranty Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
Software Installation Contacting Technical Support Country By E-mail By telephone France: support@multitech.fr (33) 1-64 61 09 81 India: support@multitechindia.com (91) 124-340778 U.K.: support@multitech.co.uk (44) 118 959 7774 U.S. & Canada: support@multitech.com (800) 972-2439 Rest of World: support@multitech.com (763) 785-3500 Internet: http://www.multitech.com/support Please have your product information available, including model and serial number.
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