Voice / Fax over IP Networks Quick Start Guide for Voice/IP Gateways Digital Models (T1, E1, ISDN-PRI): MVP-2400/2410/3010 Analog Models: MVP-210/410/810
Quick Start Guide 82000250, Revision A Analog MultiVOIP Units (Models MVP210, MVP410, and MVP810) Digital MultiVOIP Units (Models MVP2400, MVP2410, MVP3010,) This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2002, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc.
CONTENTS Introduction Safety Warnings Lithium Battery Caution Safety Warnings Telecom MultiVOIP Startup Tasks Phone/IP Details *Absolutely Needed* Before Starting the Installation Gather IP Information Gather Telephone Information Gather Telephone Information Gather Telephone Information Obtain Email Address for VOIP (for email call log reporting) Identify Remote VOIP Site to Call Idenitfy VOIP Protocol to be Used Placement The Command/Control Computer (Specs & Settings) Quick Hookups Load MultiVOIP Control
Safety Warnings MultiVOIP Quick Start Guide Introduction This manual will get your MultiVOIP up and running quickly. For more details, see the MultiVOIP User Guide. Safety Warnings Lithium Battery Caution A lithium battery on the voice/fax channel board provides backup power for the timekeeping capability. The battery has an estimated life expectancy of ten years. When the battery starts to weaken, the date and time may be incorrect.
MultiVOIP Quick Start Guide Startup Tasks MultiVOIP Startup Tasks Task Summary ● Collecting Phone/IP Details (vital!) The MultiVOIP must be configured to interface with your particular phone system and IP network. To do so, certain details must be known about those phone and IP systems. ● Placement Decide where you’ll mount the voip. ● The Command/Control Computer: Some modest minimum specifications must be met. A COM port must be set up.
Gathering Phone/IP Details MultiVOIP Quick Start Guide Phone/IP Details *Absolutely Needed* Before Starting the Installation The MultiVOIP will interface with both the IP network and the phone system. You must gather information about the IP network and about the phone system so that the MultiVOIP can be configured to operate with them properly. Gather IP Information ➼ Ask your computer network administrator. ( Info needed to operate: all MultiVOIP models.
MultiVOIP Quick Start Guide Gathering Phone/IP Details Phone/IP Details *Absolutely Needed* Gather Telephone Information ➼ E1 Phone Parameters Info needed to operate: MVP3010 Ask phone company or PBX maintainer.
Gathering Phone/IP Details MultiVOIP Quick Start Guide Phone/IP Details Often Needed/Wanted Obtain Email Address for VOIP (for email call log reporting) required if log reports of VOIP call traffic are to be sent by email Optional SMTP Parameters Preparation Task: To: I.T. Department Ask Mail Server administrator to set up email account (with password) for the MultiVOIP unit itself. Be sure to give a unique identifier to each individual MultiVOIP unit. re: email account for VOIP voip-unit2@biggytech.
MultiVOIP Quick Start Guide Voip Placement & PC Settings Placement Mount your MultiVOIP in a safe and convenient location where cables for your network and phone system are accessible. Rack-mounting instructions are in Chapter 3: Mechanical Installation & Cabling of the User Guide.
Quick Hookups MultiVOIP Quick Start Guide Quick Hookups Hookup for MVP2410 & MVP3010 10
MultiVOIP Quick Start Guide Quick Hookups Hookup for MVP410 & MVP810 11
Quick Hookups MultiVOIP Quick Start Guide Hookup for MVP2400 DIGITAL VOICE ETHERNET COMMAND 1 TRUNK 10/100 POWER RS232 0 Power Connection T1 : PBX PSTN Telephony Connection Command Port Connection Network Connection Hub Hookup for MVP210 CH1 CH2 E&M FXS/FXO E&M FXS/FXO ETHERNET RS232 10/100 COMMAND POWER 10BASET COMMAND PORT POWER Voice/Fax Channel 1 - 2 Connections E&M FXO/FXS GND Power Connection FXS E&M FXO Command Port Connection PSTN Ethernet Connection 12
MultiVOIP Quick Start Guide Software Installation Load MultiVOIP Control Software onto PC For more details, see Chapter 4: Software Installation in User Guide. 1. MultiVOIP must be properly cabled. Power must be turned on. 2. Insert MultiVOIP CD into drive. Allow 10-20 seconds for Autorun to start. If Autorun fails, go to My Computer | CD ROM drive | Open. Click Autorun icon. 3. At first dialog box, click Install Software. 4. At ‘welcome’ screen, click Next. 5. Follow on-screen instructions.
Phone/IP Starter Config. MultiVOIP Quick Start Guide Phone/IP Starter Configuration Full details here: MVP2400 MVP2410 MVP3010 MVP210 MVP410 MVP810 Chapter 5: Technical Configuration for Digital T1/E1 MultiVOIPs in User Guide. Chapter 6: Technical Configuration for Analog MultiVOIPs in User Guide 1. Open MultiVOIP program: Start | MultiVOIP xxx | Configuration. 2. Go to Configuration | IP. Enter the IP parameters for your voip site. 3. Go to Configuration | Voice/Fax. Select Coder | “Automatic.
MultiVOIP Quick Start Guide Phone/IP Starter Config. Phone/IP Starter Configuration (continued) 7. (continued) Enter this email address in the “Login Name” field. Type the password for this email account. Enter the IP address of the email server where the MultiVOIP’s email account is located in the “Mail Server IP Address” field. Typically the email log reports are sent to the Voip Administrator but they can be sent to any email address.
Phonebook Starter Config. MultiVOIP Quick Start Guide Phonebook Starter Configuration (with remote voip) To do this part of the quick setup, you need to know of another voip that you can call to conduct a test. It should be at a remote location, typically somewhere outside of your building. You must know the phone number and IP address for that site. We are assuming here that the MultiVOIP will operate in conjunction with a PBX. You must configure both the Outbound Phonebook and the Inbound Phonebook.
MultiVOIP Quick Start Guide Phonebook Starter Config. 4. Suppose you want to call a phone number outside of your building using a phone station that is an extension from your PBX system (if present). What digits must you dial? Often a “9” or “8” must be dialed to “get an outside line” through the PBX (i.e., to connect to the PSTN). Generally, “1 “or “11” or “0” must be dialed as a prefix for calls outside of the calling code area (long-distance calls, national calls, or international calls).
Phonebook Starter Config. MultiVOIP Quick Start Guide 5. In the “Destination Pattern” field of the Add/Edit Outbound Phonebook screen, enter the digits from step 4 followed by the digits from step 3. North America, Long-Distance Example Seattle-Chicago system. Answer: enter 81312 as Destination Pattern in Outbound Phone-book of Seattle voip. Euro, National Call Example London/Birming. system. Leading zero of Birmingham area code is dropped when combined with national-dialing access code.
MultiVOIP Quick Start Guide Phonebook Starter Config. 6. Tally up the number of digits that must be dialed to reach the remote voip site (including prefix digits of all types). Enter this number in the “Total Digits” field. North America, Long-Distance Example Euro, National Call Example Seattle-Chicago system. London/Birming. system. To complete Seattle-toChicago call, 81312 must be followed by the 7-digit local phone number in Chicago.
Phonebook Starter Config. MultiVOIP Quick Start Guide 8. Select the voip protocol that you will use (H.323 or SIP). 9. Click OK. to exit from the Add/Edit Outbound Phonebook screen. Inbound Phonebook 1. Open the MultiVOIP program. (Start | MultiVOIP xxx | Configuration 2. Go to Phone Book | PhoneBook Modify | Outbound Phonebook | Add Entry. 3. In the “Remove Prefix” field, enter your local calling code (area code, country code, city code, etc.
MultiVOIP Quick Start Guide Phonebook Starter Config. 4. In the “Add Prefix” field, enter any digits that must be dialed from your local voip to gain access to the PSTN. North America, Long-Distance Example Euro, National Call Example Seattle-Chicago system. London/Birming. system. On Seattle PBX, “9” is used to get an outside line. On London PBX, “9” is used to get an outside line. Answer: 9 is prefix to be added by local (Seattle) voip. Answer: 9 is prefix to be added by local (London) voip.
Phonebook Starter Config. MultiVOIP Quick Start Guide 6. In the “Description” field, it is useful to describe the ultimate destination of the calls. For example, in a New York City voip system, “incoming calls to Manhattan office,” might describe a phonebook entry, as might the descriptor “incoming calls to NYC local calling area.” The description should make the routing of calls easy to understand. (40 characters max.
Phonebook Tips MultiVOIP Quick Start Guide Phonebook Tips Preparing the phonebook for your voip system is a complex task that, at first, seems quite daunting. These tips may make the task easier. 1. Use Dialing Patterns, Not Complete Phone Numbers. You will not generally enter complete phone numbers in the voip phonebook. Instead, you’ll enter “destination patterns” that involve area codes and other digits.
Phonebook Tips MultiVOIP Quick Start Guide (b) access codes. There are digits (PSTN access codes) that must be dialed to gain access to an operator, to access the publicly switched ‘long-distance’ calling system(North America), to access the publicly switched ‘national’ calling system (Europe and elsewhere), or to access the publicly switched ‘international’ calling system (worldwide). There are digits (PBX access codes) that must be dialed by phones connected to PBX systems or key systems.
MultiVOIP Quick Start Guide Phonebook Tips 4. Using a Comma. Commas are used in telephone dialing strings to indicate a pause to allow a dial tone to appear (common on PBX and key systems). Commas may be used only in the “Add Prefix” field of the Inbound Phonebook. , Detail = 1-second pause in many PBX systems (not needed in all) 5. Ease of Use. The phonebook setup determines how easy the voip system is to use.
Phonebook Tips MultiVOIP Quick Start Guide NOTES 26
MultiVOIP Quick Start Guide Phonebook Example Phonebook Example One Common Situation Boise Office PBX System. Main Number: 333-2700 Area: 208 PSTN 90 extensions 204.16.49.73 24-Channel Digital VoIP (MVP2410) Voip Example. This company has offices in three different cities. The PBX units all operate alike. Notably, they all give access to outside lines using “9.” They all are ‘smart’ enough to identify voip calls without using a special access digit (“8” is used in some systems).
Phonebook Example MultiVOIP Quick Start Guide Boise Office PBX System. Main Number: 333-2700 Area: 208 Boise Voip Boise Voip Inbound Phonebook PSTN Outbound Phonebook Prefix to Remove 1208 Prefix to Add Description Incoming Calls 9 12083332 2 Incoming calls to PSTN, Boise Area Incoming calls to extensions of company’s PBX system in Boise 90 extensions 204.16.49.73 24-Channel Digital VoIP (MVP2410) Destin.
MultiVOIP Quick Start Guide Phonebook Example Sample Phonebooks Enlarged Boise Voip Boise Voip Inbound Phonebook Outbound Phonebook Prefix to Remove 1208 Prefix to Add Description Incoming Calls 9, 120833327 7 Incoming calls to PSTN, Boise Area Incoming calls to extensions of company’s PBX system in Boise Destin. Pattern 91505 Total Digits Prefix to Remove Prefix to Add IP Addr Description Outgoing Calls 12 9 none 204. 16.49. 74 2 3 none 1505 444 3 204. 16.49.
Phonebook Example MultiVOIP Quick Start Guide Phonebook Worksheet Voip Location/ID:____________________________ Inbound Phonebook Prefix to Remove Prefix to Add Outbound Phonebook Description Incoming Calls Destin. Pattern Total Digits Prefix to Remove Prefix to Add IP Addr Description Outgoing Calls Other Details: Voip Location/ID:____________________________ Inbound Phonebook Prefix to Remove Prefix to Add Description Incoming Calls Outbound Phonebook Destin.
MultiVOIP Quick Start Guide Phonebook Example Enlarged Phonebook Worksheet 31
Connectivity Test MultiVOIP Quick Start Guide Connectivity Test The procedures “Phone/IP Starter Configuration” and “Phonebook Starter Configuration” must be completed before you can do this procedure. 1.
MultiVOIP Quick Start Guide Connectivity Test 6. Use HyperTerminal to receive and record console messages from the MultiVOIP unit. To do so, set up HyperTerminal as follows (setup shown is for Windows NT4; details will differ slightly in other MS operating systems): In the upper toolbar of the HyperTerminal screen, click on the Properties button. In the “Connect To” tab of the Connection Properties dialog box, click on the Configure button.
Connectivity Test MultiVOIP Quick Start Guide 8. Read console messages recorded on HyperTerminal. Console Messages from Originating VOIP. The voip unit that originates the call will send back messages like that shown below.
MultiVOIP Quick Start Guide Connectivity Test Console Messages from Terminating VOIP. The voip unit connected to the phone where the call is answered will send back messages like that shown below.
Troubleshooting MultiVOIP Quick Start Guide Troubleshooting If you cannot establish connectivity between two voips in the system, follow the steps below to determine the problem. 1. Ping both MultiVOIP units to confirm connectivity to the network. 2. Verify the telephone connections. A. For MVP2400, MVP2410, or MVP3010. Check cabling. Are connections well seated? To correct receptacle? Is the ONL LED on? (If on, ONL indicates that the MultiVOIP is online on the network.
Warranty MultiVOIP Quick Start Guide Limited Warranty Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
Warranty, Service, & Tech Support MultiVOIP User Guide Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, or experience difficulty during installation you can contact Tech Support via the following: Contacting Technical Support Country By E-mail By telephone France support@multitech.
MultiVOIP Quick Start Guide Regulatory Info Regulatory Information EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility, and Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use
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