User guide

Chapter 4: Configuring your VOIP
Multi-Tech Systems, Inc. 57
Save Settings
Save & Reboot
Saving the MultiVOIP Configuration. When values have been set for all of the MultiVOIP’s various
operating parameters, click on Save Setup in the sidebar, then Save & Reboot.
Creating a User Default Configuration. When a “Setup” (complete grouping of parameters) is being
saved, you will be prompted about designating that setup as a “User Default” setup. A User Default setup
may be useful as a baseline of site-specific values to which you can easily revert. Establishing a User
Default Setup is optional.
Connection
Settings
This is also accessible from the Start menu in the MultiVOIP software folder.
Set Baud Rate. The Connection option in the sidebar menu has a “Settings” item that includes the baud-
rate setting for the COM port of the computer running the MultiVOIP software.
First, it is important to note that the default COM port established by the MultiVOIP program is COM1. Do
not accept the default value until you have checked the COM port allocation on your PC. To do this,
check for COM port assignments in the system resource dialog box of your Windows operating system. If
COM1 is not available, you must change the COM port setting to COM2 or another COM port that you
have confirmed as being available on your PC.
Troubleshooting Software Issues
In the lower left corner of the screen, the connection status of the MultiVOIP will be displayed. The
messages in the lower left corner will change as detection occurs. The message “MultiVOIP Found”
confirms that the MultiVOIP is in contact with the MultiVOIP configuration program. If the message
displayed is “MultiVOIP Not Found!” please try the resolutions below.
Fixing a COM Port Problem
If the MultiVOIP main screen appears but is grayed out and seems inaccessible, the COM port that was
specified for its communication with the PC is unavailable and must be changed. An error message will
appear.
Figure 4-25: Error pop-up
To change the COM port setting, use the COM Port Setup dialog box, by going to the Connection pull-
down menu and choosing “Settings” or use the left side control panel. In the “Select Port” field, select a
COM port that is available on the PC (if no COM ports are currently available, re-allocate COM port
resources in the computer’s MS Windows operating system to make one available).
Figure 4-26: Settings