User guide

Multi-Tech Systems, Inc. 4
Connection ...................................................................................................................................................................... 57
Settings ..................................................................................................................................................................... 57
Troubleshooting Software Issues .............................................................................................................................. 57
Chapter 5 – Phone Book Configuration ........................................................................................................... 59
Introduction .......................................................................................................................................................... 59
Identify Remote VOIP Site to Call ....................................................................................................................... 59
Identify VOIP Protocol to be Used ....................................................................................................................... 59
Phonebook Starter Configuration ........................................................................................................................ 60
Outbound Phonebook ..................................................................................................................................................... 60
Inbound Phonebook ........................................................................................................................................................ 62
Phone Book Descriptions .................................................................................................................................... 63
Outbound Phone Book/List Entries ................................................................................................................................. 63
Add/Edit Outbound Phone Book ............................................................................................................................... 64
Inbound Phone Book/List Entries .................................................................................................................................... 68
Add/Edit Inbound Phone Book .................................................................................................................................. 69
Phone Book Save and Reboot ........................................................................................................................................ 71
Phonebook Examples ......................................................................................................................................... 72
North America ................................................................................................................................................................. 72
Europe ............................................................................................................................................................................ 75
Variations of Caller ID ......................................................................................................................................... 81
Chapter 6 – Using the Software ........................................................................................................................ 84
Introduction .......................................................................................................................................................... 84
Software Categories Covered in This Chapter .................................................................................................... 84
Statistics Section ................................................................................................................................................. 86
Call Progress .................................................................................................................................................................. 86
Logs ................................................................................................................................................................................ 88
IP Statistics ..................................................................................................................................................................... 90
Link Management ........................................................................................................................................................... 92
Registered Gateway Details ........................................................................................................................................... 93
Servers ........................................................................................................................................................................... 94
H.323 GateKeepers .................................................................................................................................................. 94
SIP Proxies ............................................................................................................................................................... 95
SPP Registrars .......................................................................................................................................................... 96
Advanced ........................................................................................................................................................................ 97
Packetization Time .................................................................................................................................................... 97
MultiVOIP Program Menu Items .......................................................................................................................... 98
Updating Firmware ......................................................................................................................................................... 99
Implementing a Software Upgrade ............................................................................................................................... 100
Identifying Current Firmware Version ...................................................................................................................... 100
Downloading Firmware ........................................................................................................................................... 101
Downloading Factory Defaults ................................................................................................................................ 102
Downloading CAS Protocol ..................................................................................................................................... 103
Setting and Downloading User Defaults ....................................................................................................................... 105
Setting a Password ....................................................................................................................................................... 106
Windows Interface ................................................................................................................................................... 106
Web Browser Interface ............................................................................................................................................ 107
Upgrading Software ...................................................................................................................................................... 108
FTP Server File Transfers (“Downloads”) ......................................................................................................... 109
Web Browser Interface ...................................................................................................................................... 114