® MultiVOIP Voice/Fax over IP Gateways Digital Models: MVP2410 MVP3010 User Guide
User Guide S000384B Digital MultiVOIP Units (Models MVP2410, MVP3010) Upgrade Units (MVP24-48 and MVP30-60) Copyright © 2009, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc.
CONTENTS Chapter 1 – Description and Specifications ...................................................................................................... 6 Introduction ............................................................................................................................................................ 6 Computer Requirements ....................................................................................................................................... 6 Specifications ........
Connection...................................................................................................................................................................... 57 Settings ..................................................................................................................................................................... 57 Troubleshooting Software Issues ..........................................................................................................................
SysLog Server Functions ..................................................................................................................................117 Appendix A – Cable Pin-outs .......................................................................................................................... 118 Appendix B – TCP/UDP Port Assignments....................................................................................................
Chapter 1 – Description and Specifications Introduction The MVP2410/3010 are rack-mount models; and the MVP24-48/30-60 are add-on expansion cards that double the capacity of the base units without adding another chassis. These voice-over-IP products have fax capabilities. The 2410 models adhere to the North American standard of T1 trunk telephony using digital 24channel time-division multiplexing, which allows 24 phone conversations to occur on the T1 line simultaneously.
Chapter 1: Description & Specifications Interface While the web interface appears differs slightly, its content and organization are essentially the same as that of the Windows interface (except for logging). These will be addressed in the following chapters. Front Panel LEDs The MVP2410/3010 and MVP24-48/30-60 both use a common main circuit board or motherboard. Consequently the LED indicators are the same for both. Active LEDs. The MVP2410/3010 front panel has two sets of identical LEDs.
Chapter 2 – Installing and Cabling the MultiVOIP Introduction The MVP2410 and 3010 MultiVOIP are somewhat heavy units. When these units are to be installed into a rack, two able-bodied persons should participate. Please read the safety notices before beginning installation. Safety Warnings Lithium Battery Caution A lithium battery on the voice/fax channel board provides backup power for the timekeeping capability. The battery has an estimated life expectancy of ten years.
Chapter 2: Installing and Cabling the MultiVOIP Rack Mounting Instructions for MVP2410/3010 The MultiVOIPs can be mounted in an industry-standard EIA 19-inch rack enclosure. Safety Recommendations for Rack Installations Ensure proper installation of the unit in a closed or multi-unit enclosure by following the recommended installation as defined by the enclosure manufacturer. Do not place the unit directly on top of other equipment or place other equipment directly on top of the unit.
Chapter 2: Installing and Cabling the MultiVOIP Cabling Procedure for MVP2410/3010 Cabling your MultiVOIP entails making the proper connections for power, command port, phone system (T1/E1 line connected to PBX or telco office), and Ethernet network. Figure 2-3 shows the back panel connectors and the associated cable connections. The following procedure details the steps necessary for cabling your MultiVOIP. 1.
Chapter 2: Installing and Cabling the MultiVOIP Figure 2-4: MVP2410/3010 connections for ground & modem 5. Ensure that the unit is properly connected to earth ground by verifying that it is reliably grounded when mounted within a rack. This can be accomplished by connecting a grounding wire between the chassis grounding screw (see Figure 2-4) and a metallic object that will provide an electrical ground. 6.
Chapter 3 – Software Installation Introduction Configuring software for your MultiVOIP entails three tasks: Loading the software onto the PC (this is “Software Installation” and is discussed in this chapter). Setting values for telephony and IP parameters that will fit your system (a detailed discussion of this is found in Chapter 4). Establishing “phonebooks” that contain the various dialing patterns for VOIP calls made to different locations (a detailed discussion of this is found in Chapter 5).
Chapter 3: Software Installation Figure 3-2: Install screen Press Enter or click Next to continue. 5. Follow the on-screen instructions to install your MultiVOIP software. After the screen asks you continue installation, you will be asked to verify the destination for the MultiVOIP software. Figure 3-3: Destination Choose a location and click Next. 6. At the next screen, you must select a program folder location for the MultiVOIP software program icon. Click Next.
Chapter 3: Software Installation 7. On the next screen you can select the COM port that the command PC will use when communicating with the MultiVOIP unit. After software installation, the COM port can be re-set in the MultiVOIP Software (from the sidebar menu, select Connection | Settings to access the COM Port Setup screen or use keyboard shortcut Ctrl + G).
Chapter 3: Software Installation Setup Overview With the software now installed, you are ready to get your MultiVOIP set up and working. There are a few necessary settings that need to be entered in the configuration software to achieve this and they are noted in the action lists for the categories below. The following chapters will cover all aspects in detail, but here we will cover the basic configuration needed to start VOIP communications.
Chapter 3: Software Installation Ethernet/IP A unique LAN IP address is required for the MultiVOIP unit as well as a subnet mask and Gateway IP for minimal functionality. Other settings in this category pertain to specific features and protocols that can be used, but are not necessary for basic operation. Details for all settings are provided in chapter 4. Figure 3-7: IP settings Actions: • Select Packet Prioritization if used o Set 802.
Chapter 3: Software Installation Voice/Fax The individual channels must be set up before use. The Copy Channel button can save a lot of time during this step if channels are to be set with the same parameters. Some options should be noted for future changes if necessary, but the defaults are likely to work without adjustment. Figure 3-8: Voice & Fax settings Multi-Tech Systems, Inc.
Chapter 3: Software Installation Actions: • Select Channel o Choose channel parameters: Set the Fax parameters to meet your needs • Set Max Baud Rate to match fax machine (2400 to 14400 bps) • Fax Volume should not be changed as it may impair function • Jitter Value affects the time for packet reassembly • Mode: Select T.
Chapter 3: Software Installation Call Signaling There are three choices for Call Signaling: H.323, SIP and SPP. It is best to select one of these as the protocol to be used, rather than mixing them. Single Port Protocol (SPP) is a non-standard protocol created by Multi-Tech that allows dynamic IP allocation. Generally, the default settings will work for most users and the individual parameters may be changed if the need arises. Additional details for all settings are found in Chapter 4.
Chapter 3: Software Installation Actions: • Configure your chosen Call Signal type o H.
Chapter 3: Software Installation T1/E1/ISDN Parameters The T1, E1 or ISDN parameters are the settings that pertain to the connection type that the MultiVOIP will attach to. The MVP2410 is designed to operate under North American or T1 standards; the MVP3010 is designed to operate under European or E1 standards ISDN Parameters (if applicable) are accessible in the T1/E1/ISDN Parameters screen.
Chapter 3: Software Installation Actions: Select Connection Type (T1 or E1) • T1: o Long Haul Mode When enabled, will recover received signals as low as -36dB. Default: Disabled o Line Build Out (in dB) Select from 0, -7.5, -15, or -22.5 o CRC Check When enabled, it generates and checks CRC bits.
Chapter 3: Software Installation Actions: • E1: o Line Build Out Select from 0, -7.5, -15, or -22.5 o Long Haul Mode When enabled, will recover received signals as low as -36dB. Default: Disabled o CRC Check When enabled, it generates and checks CRC bits.
Chapter 3: Software Installation Regional Select the country or region that the MultiVOIP unit will operate in, or use the custom option if the available settings are not adequate. Figure 3-11: Regional Parameters Actions: • Select the choice that matches the location of the MultiVOIP from the Country/Region field o If there is not a selection to fit your needs, you may select Custom and set the tones manually Multi-Tech Systems, Inc.
Chapter 3: Software Installation Phone Book Without a populated phone book, the VOIP unit is unable to translate call traffic. You will need the information for both a local and any remote sites that are to be used. Detailed descriptions and examples are available in chapter 5. Figure 3-12: Phone Book screens Multi-Tech Systems, Inc.
Chapter 3: Software Installation Actions: • Select Outbound Phone Book o Select Add Entry o Accept Any Number may be selected to allow unmatched destinations an alternative o Enter the number necessary to get out from the PBX system followed by the calling code of the destination in the Destination Pattern field o Enter the PBX access digit (same number as needed to get out of the PBX system) in the Remove Prefix field o Any digits that need to be added should be put in the Add Prefix field o Enter the IP a
Chapter 4 – Configuring Your MultiVOIP Introduction There are two methods of using your MultiVOIP; one is through a web interface, and the other is through the Windows software interface. There are eight necessary parameters that must be set for the MultiVOIP unit to operate properly, with some additional settings that are optional. You must know the IP address that will be used, the IP mask, the Gateway IP, the Domain Name Server information, and the telephone interface type.
Chapter 4: Configuring your VOIP How to Navigate Through the Software The MultiVOIP software is launched from the Start button and is found in the All Programs area under the title of MultiVOIP x.xx (where x represents version number). The top option is “Configuration” – choose this. Within the software, there are several ways to arrive at the parameter that you want to use: through the left-hand panel, from the drop-down menu, clicking a taskbar icon (if available) or a keyboard shortcut (if available).
Chapter 4: Configuring your VOIP Ethernet/IP This section covers the Ethernet settings need for the MultiVOIP unit. In each field, enter the values that fit the network to which the MultiVOIP will be connected to. For many of the settings, the default values will work best – try these settings first unless you know you definitely need to change a parameter. Figure 4-1: Network parameters The Ethernet/IP Parameters fields are described in the tables and text passages below.
Chapter 4: Configuring your VOIP Ethernet/IP Parameter Definitions Field Name Values Description Ethernet Parameters Packet Prioritization Y/N Select to activate prioritization under 802.1p protocol (described below). (802.1p) Frame Type Type II, SNAP Must be set to match network’s frame type. Default is Type II. 802.1p A draft standard of the IEEE about data traffic prioritization on Ethernet networks. The 802.1p draft is an extension of the 802.1D bridging standard. 802.
Chapter 4: Configuring your VOIP Ethernet/IP Parameter Definitions (continued) Field Name DiffServ Parameter fields Values Description Diff Serv PHB (Per Hop Behavior) values pertain to a differential prioritizing system for IP packets as handled by Diff Serv-compatible routers. There are 64 values, each with an elaborate technical description.
Chapter 4: Configuring your VOIP Voice/Fax Setting the Voice/FAX Parameters. The Voice/Fax section needs to be set for each channel to be used. However, once you have established a set of Voice/FAX parameters for a particular channel, you can apply this entire set of Voice/FAX parameters to another channel by using the Copy Channel button and its dialog box. To copy a set of Voice/FAX parameters to all channels, select “Copy to All” and click Copy.
Chapter 4: Configuring your VOIP Voice/Fax Parameter Definitions Field Name Default Select Channel Copy Channel Voice Gain Input Gain Output Gain DTMF Gain Values -1-2 (210) 1-4 (410) 1-8 (810) --+31dB to –31dB +31dB to –31dB -- DTMF Gain, High Tones +3dB to -31dB & “mute” DTMF Gain, Low +3dB to Tones -31dB & “mute” DTMF Parameters Duration (DTMF) 60 – 3000 ms DTMF Out of In/Out of Band Band, or Inband Out of Band RFC 2833, Mode SIP Info FAX Parameters Fax Enable Y/N Modem Relay Y/N Enable Max Baud Rat
Chapter 4: Configuring your VOIP Voice/Fax Parameter Definitions (continued) Coder Parameters Manual or Automatic Coder Selected Coder G.711 A-/U- law 64 kbps; G.726, @ 16/24/32/40 kbps; G.727, @ nine bps rates; G.723.1 @ 5.3 kbps, 6.3 kbps; G.729, 8kbps; Net Coder @ 6.4, 7.2, 8, 8.8, 9.6 kbps G.711, G.729 -orG.729, G.711 Max bandwidth (coder) 11 – 128 kbps Determines whether selection of coder is manual or automatic.
Chapter 4: Configuring your VOIP Voice/Fax Parameter Definitions (continued) Field Name Values AutoCall/Offhook Alert Parameters Auto Call / Offhook AutoCall, Alert Offhook Alert Description The AutoCall option enables the local MultiVOIP to call a remote MultiVOIP without the user having to dial a Phone Directory Database number. As soon as you access the local MultiVOIP voice/fax channel, the MultiVOIP immediately connects to the remote MultiVOIP identified in the Phone Number box of this option.
Chapter 4: Configuring your VOIP Voice/Fax Parameter Definitions (continued) Field Name Values Dynamic Jitter Dynamic Jitter Buffer Minimum Jitter Value 60 to 400 ms Maximum Jitter Value 60 to 400 ms Optimization Factor 0 to 12 Auto Disconnect Automatic -Disconnection Description Dynamic Jitter defines a minimum and a maximum jitter value for voice communications. When receiving voice packets from a remote MultiVOIP, varying delays between packets may occur due to network traffic problems.
Chapter 4: Configuring your VOIP Call Signaling There are three types of Call Signaling available: H.323, SIP and SPP. Each type has some individual features that may make it more appealing to use than the others, depending on your needs. H.323 H.323 is an ITU-T recommended set of standards for audio and video communications. The fields for this screen are defined in the table below. Figure 4-13: H.323 call signaling Multi-Tech Systems, Inc.
Chapter 4: Configuring your VOIP H.323 Call Signaling Parameter Definitions. Field Name Values Description Use Fast Start Y/N Enables the H.323 Fast Start procedure. May need to be enabled/disabled for compatibility with third-party VOIP gateways. Signaling Port port Default: 1720 (H.323) Register with Gatekeeper Y/N Check this field to have traffic on current VOIP gateway controlled by a gatekeeper.
Chapter 4: Configuring your VOIP SIP Session Initiation Protocol is the second option available for application layer control of the MultiVOIP. The fields are detailed in the table below. Figure 4-14: SIP call signaling Multi-Tech Systems, Inc.
Chapter 4: Configuring your VOIP SIP Call Signaling Parameter Definitions Field Name Values Description SIP Proxy Parameters Signaling Port port Port number on which the MultiVOIP UserAgent software module will be waiting for any incoming SIP requests. Default = 5060 Use SIP Proxy Y/N Allows the MultiVOIP to work in conjunction with a proxy server. Allow Incoming Calls Through SIP Proxy Only Y/N When selected, incoming calls are accepted only if those calls come through the proxy.
Chapter 4: Configuring your VOIP SPP Single Port Protocol was developed by Multi-Tech to allow for dynamic IP addressing when it is set to Registrar/Client mode. The other choice, Direct mode, has IP addresses assigned to the gateways. The table below describes all fields in the general SPP Call Signaling screen. Figure 4-17: SPP call signaling Multi-Tech Systems, Inc.
Chapter 4: Configuring your VOIP SPP Call Signaling Parameter Definitions Field Name Values Description Mode Direct, Client, or Registrar In direct mode, all VOIP gateways have static IP addresses assigned to them. In registrar/client mode, one VOIP gateway serves as registrar and all other gateways, being its clients, point to that registrar. The registrar assigns IP addresses dynamically.
Chapter 4: Configuring your VOIP SNMP If you intend to manage your MultiVOIP remotely using the MultiVoipManager software, you will need to set the Simple Network Management Protocol parameters. To make the MultiVOIP controllable by a remote PC running the MultiVoipManager software, check the “Enable SNMP Agent” box on the SNMP Parameters screen. The SNMP Parameter fields are described in the table below.
Chapter 4: Configuring your VOIP Regional The Regional Parameters are used to set the phone signaling tones and cadences. For the country selected, the standard set of frequency pairs will be listed for dial tone, busy tone, ‘unobtainable’ tone (fast busy or trunk busy), ring tone, and other, more specialized tones. If you need settings that are not available, the Custom selection will let you set the tones to what is necessary. The Regional Parameters fields are described in the table below.
Chapter 4: Configuring your VOIP “Regional Parameter” Definitions Field Name Country/Region Values USA, Japan, UK, Custom Description Name of a country or region that uses a certain set of tone pairs for dial tone, ring tone, busy tone, unobtainable tone (fast busy tone), survivability tone (tone heard briefly, 2 seconds, after going off hook denoting survivable mode of VOIP unit), re-order tone (a tone pattern indicating the need for the user to hang up the phone), and intercept tone (a tone that warns
Chapter 4: Configuring your VOIP “Regional Parameter” Definitions (continued) Field Name Country Selection for Built-In Modem Values country name User Defined Tones fields Type column alphanumeric name Frequency 1 Freq. in Hertz Frequency 2 Freq. in Hertz Gain 1 +3dB to –31dB and “mute” setting Gain 2 +3dB to –31dB and “mute” setting Cadence n/n/n/n (ms) On/Off four integer time values in milliseconds; (zero value indicates continuous tone) Description MultiVOIP units operating with the X.
Chapter 4: Configuring your VOIP SMTP Setting the SMTP Parameters (Log Reports by Email). The SMTP Parameters screen is applicable when the VOIP administrator has chosen to receive log reports by email (this is done by selecting the “SMTP” checkbox in the Others screen and selecting “Enable SMTP” in the SMTP Parameters screen.) Email Address for VOIP (for email call log reporting) This is needed only if log reports of VOIP call traffic are to be sent by email.
Chapter 4: Configuring your VOIP “SMTP Parameters” Definitions Field Name Enable SMTP Values Y/N Requires Authentication Y/N Login Name Password Mail Server IP Address Port Number Mail Type Subject alpha-numeric alpha-numeric n.n.n.n 25 text or html text Reply-To Address email address Recipient Address email address Mail Criteria Number of Records integer Number of Days integer Multi-Tech Systems, Inc. Description In order to send log reports by email, this box must be checked.
Chapter 4: Configuring your VOIP The SMTP Parameters dialog box has a secondary dialog box, accessed by the Select Fields button, that allows you to customize email logging. The MultiVOIP software logs data about many aspects of the call traffic going through the MultiVOIP. The Custom Fields screen lets you pick which aspects will be included in the email log reports. “Custom Fields” Definitions Field Description Field Description Select All Log report to include all fields shown.
Chapter 4: Configuring your VOIP RADIUS In general, RADIUS is concerned with authentication, authorization, and accounting. The MultiVOIP supports the accounting and authentication functions. The accounting function is well suited for billing of VOIP telephony services. In the Select Attributes secondary screen (accessed by clicking on Select Attributes button), the VOIP administrator can select the parameters to be tallied by the RADIUS server. Figure 4-21: RADIUS settings Multi-Tech Systems, Inc.
Chapter 4: Configuring your VOIP The fields of the RADIUS screen are described in the table below. RADIUS Screen Field Definitions Field Name Enable Accounting Values Y/N Description When checked, the MultiVOIP will access the accounting functionality of the RADIUS server. Server Address n.n.n.n IP address of the RADIUS server that handles accounting (billing) for the current MultiVOIP unit.
Chapter 4: Configuring your VOIP Logs/Traces The Logs/Traces screen lets you choose how the VOIP administrator will receive log reports about the MultiVOIP’s performance and the phone call traffic that is passing through it. Log reports can be received in one of three ways: • in the MultiVOIP program (interface), • via email (SMTP), or • at the MultiVoipManager remote VOIP system management program (SNMP).
Chapter 4: Configuring your VOIP NAT Traversal Setting the NAT Traversal parameters. NAT (Network Address Translation) parameters are applicable only when the MultiVOIP is operating in SIP mode. The use of STUN (Simple Traversal of UDP NATs) servers to aid networks with NAT devices can be found in RFC 3489, the Request for Comments document available from the Internet Engineering Task Force. Figure 4-23: NAT Traversal Descriptions for NAT Traversal screen fields are presented in the table below.
Chapter 4: Configuring your VOIP Supplementary Services Supplementary Services features derive from the H.450 standard, which brings to the VOIP telephony functionality once only available with PSTN or PBX telephony. Supplementary Services features can be used under H.323 only and not under SIP. Even though the H.450 standard refers only to H.323, Supplementary Services are still applicable to the SIP and SPP VOIP protocols.
Chapter 4: Configuring your VOIP Supplementary Services Parameter Definitions Field Name Select Channel Values 1-24 (2410); 1-30 (3010) Description The channel to be configured is selected here. Call Transfer Enable Y/N Select to enable the Call Transfer function in the VOIP unit. This is a “blind” transfer and the sequence of events is as follows: Callers A and B are having a conversation. Caller A wants to put B into contact with C. Caller A dials call transfer sequence.
Chapter 4: Configuring your VOIP Supplementary Services Definitions (continued) Field Name Calling Party, Allowed Name Type (CNI) Description If the ‘home’ VOIP unit is originating the call and Calling Party is selected, then the identifier (from the Caller Id field) will be sent to the remote VOIP unit being called. The Caller Id field gives the remote VOIP administrator a plain-language identifier of the party that is originating the call occurring on a specific channel.
Chapter 4: Configuring your VOIP Save Settings Save & Reboot Saving the MultiVOIP Configuration. When values have been set for all of the MultiVOIP’s various operating parameters, click on Save Setup in the sidebar, then Save & Reboot. Creating a User Default Configuration. When a “Setup” (complete grouping of parameters) is being saved, you will be prompted about designating that setup as a “User Default” setup.
Chapter 4: Configuring your VOIP Figure 4-27: Select Port and Baud Rate Fixing a Cabling Problem If the MultiVOIP cannot be located by the computer, two error messages will appear (saying “Multi-VOIP Not Found” and “Phone Database Not Read”). Figure 4-28: Cabling errors In this case, the MultiVOIP is simply disconnected from the network. For instructions on MultiVOIP cable connections, see the Cabling section of Chapter 3. Multi-Tech Systems, Inc.
Chapter 5 – Phone Book Configuration Introduction When a VOIP serves a PBX system, it’s important that the operation of the VOIP be transparent to the telephone end user. That is, the VOIP should not entail the dialing of extra digits to reach users elsewhere on the network that the VOIP serves.
Chapter 5: Phonebook Configuration Phonebook Starter Configuration This section will walk you through the phone book setup with examples that will aid in entering the correct numbers needed to have the MultiVOIP working correctly. To do this part of the setup, you need access to another VOIP that you can call to conduct a test. It should be at a remote location, typically somewhere outside of your building. You must know the phone number and IP address for that site.
Chapter 5: Phonebook Configuration 5. In the “Destination Pattern” field of the Add/Edit Outbound Phonebook screen, enter the digits from step 4 followed by the digits from step 3. North America, Long-Distance Example Seattle/Chicago system. Answer: enter 81312 as Destination Pat-tern in Outbound Phone-book of Seattle VOIP. Euro, National Call Example London/Birmingham system. Leading zero of Birmingham area code is dropped when combined with national-dialing access code. (Such practices vary by country.
Chapter 5: Phonebook Configuration Inbound Phonebook 1. Open the MultiVOIP program. (Start | MultiVOIP xxx | Configuration) 2. Go to Phone Book | Inbound Phonebook | Add Entry. 3. In the “Remove Prefix” field, enter your local calling code (area code, country code, city code, etc.) preceded by any other “access digits” that are required to reach your local site from the remote VOIP location (think of it as though the call were being made through the PSTN – even though it will not be).
Chapter 5: Phonebook Configuration Phone Book Descriptions Outbound Phone Book/List Entries Fields in the “Details” section will differ depending on the protocol (H.323, SIP, or SPP) of the selected list entry to which the details pertain. Figure 5-1: Outbound Phone Book Multi-Tech Systems, Inc.
Chapter 5: Phonebook Configuration Add/Edit Outbound Phone Book Figure 5-2: Add/Edit screen Enter Outbound Phone Book data for your MultiVOIP unit. Note that the Advanced button gives access to the Alternate IP Routing feature, if needed. Alternate IP Routing can be implemented in a secondary screen (as described after the primary screen field definitions below). The fields of the Add/Edit Outbound Phone Book screen are described in the table below. Multi-Tech Systems, Inc.
Chapter 5: Phonebook Configuration Add/Edit Outbound Phone Book: Field Definitions Field Name Accept Any Number Values Y/N Description When checked, “Any Number” appears as the value in the Destination Pattern field. The Any Number feature works differently depending on whether or not an external routing device is used (Gatekeeper for H323 protocol, Proxy for SIP protocol, Registrar for SPP protocol). When no external routing device is used.
Chapter 5: Phonebook Configuration Add/Edit Outbound Phone Book: Field Definitions (continued) Field Name Use Proxy Values SIP Fields Y/N Description Transport Protocol TCP or UDP VOIP administrator must choose between UDP and TCP transmission protocols. UDP is a high-speed, low-overhead connectionless protocol where data is transmitted without acknowledgment, guaranteed delivery, or guaranteed packet sequence integrity.
Chapter 5: Phonebook Configuration Clicking on the Advanced button brings up the Alternate Routing secondary screen. This feature provides an alternate path for calls if the primary IP network cannot carry the traffic. Often in cases of failure, call traffic is temporarily diverted into the PSTN. However, this feature could also be used to divert traffic to a redundant (backup) unit in case one VOIP unit fails.
Chapter 5: Phonebook Configuration PSTN Failover Feature. The MultiVOIP can be programmed to divert calls to the PSTN temporarily in case the IP network fails. See Figure below for example. 3. Call diverts to Alt IP address in voip accessing PSTN line. 4. Call completed via PSTN. PSTN Line FXO VOIP FXS IP NETWORK VOIP 2. IP network fails. PBX 1. Call originates. Figure 5-4: PSTN failover Inbound Phone Book/List Entries Figure 5-5: Inbound phonebook entries Multi-Tech Systems, Inc.
Chapter 5: Phonebook Configuration Add/Edit Inbound Phone Book Figure 5-6: Add/Edit Inbound Phone Book Multi-Tech Systems, Inc.
Chapter 5: Phonebook Configuration Enter Inbound Phone Book data for your MultiVOIP. The fields of the Add/Edit Inbound Phone Book screen are described in the table below. Add/Edit Inbound Phone Book: Field Definitions Field Name Values Description Accept Any Number Y/N When checked, “Any Number” appears as the value in the Remove Prefix field. The Any Number feature of the Inbound Phone Book does not work when an external routing device is used (Gatekeeper for H.
Chapter 5: Phonebook Configuration Authorized User Name and Password for SIP To enable the Registration Options on the Add/Edit Inbound Phone Book, you have to activate Use SIP Proxy Option on the Call Signaling, SIP Parameters Screen. Then add the IP address for the Primary Proxy in the SIP Proxy Parameters. This allows you to add a Username and Password to the Inbound Phone Book entry.
Chapter 5: Phonebook Configuration Phonebook Examples North America The following example demonstrates how Outbound and Inbound Phonebook entries work in a situation of multiple area codes. Consider a company with offices in Minneapolis and Baltimore. Notice first the area code situation in those two cities: Minneapolis’s local calling area consists of multiple adjacent area codes; Baltimore’s local calling area consists of a base area code plus an overlay area code.
Chapter 5: Phonebook Configuration The screen below shows Outbound Phonebook entries for the VOIP located in the company’s Baltimore facility. Figure 5-9: Baltimore example The entries in the Minneapolis VOIP’s Inbound Phonebook match the Outbound Phonebook entries of the Baltimore VOIP, as shown below. Figure 5-10: Minneapolis example To call the Minneapolis/St. Paul area, a Baltimore employee must dial eleven digits.
Chapter 5: Phonebook Configuration The simplest case is a call from Baltimore to a phone within the Minneapolis/St. Paul area code where the company’s VOIP and PBX are located, namely 763. In that case, that local VOIP removes 1763 and dials 9 to direct the call to its local 7-digit PSTN. Finally, consider the longest entry in the Minneapolis Inbound Phonebook, “17637175. Note that the main phone number of the Minneapolis PBX is 763-717-5170.
Chapter 5: Phonebook Configuration Europe The most direct use of the VOIP system is making calls between the offices where the VOIPs are located. Consider, for example, the Wren Clothing Company. This company has VOIP-equipped offices in London, Paris, and Amsterdam, each served by its own PBX. VOIP calls between the three offices completely avoid international long-distance charges. These calls are free.
Chapter 5: Phonebook Configuration This next example will have the following features: • Employees in all cities will be able to call each other over the VOIP system using 4-digit extensions. • Calls to Outer London and Inner London, greater Amsterdam, and greater Paris will be accessible to all company offices as local calls. • Vendors in Guildford, Lyon, and Rotterdam can be contacted as national calls by all company offices.
Chapter 5: Phonebook Configuration An outline of the equipment setup in these three offices is shown below. Wren Clothing Co. London Office Country Code: +44 Area Code: 0208 E1 PBX -5174 Digital VoIP 200.2.10.3 -5173 -5172 IP Network -5171 979-5170 Wren Clothing Co. Paris Office Country Code: +33 Area Code: 01 PBX -29 83 E1 Digital VoIP 200.2.9.7 R o u t e r Digital VoIP Wren Clothing Co. Amsterdam Office Country Code: +31 Area/City Code: 020 200.2.8.
Chapter 5: Phonebook Configuration The screen below shows Outbound Phone Book entries for the VOIP located in the company’s London facility. Figure 5-18: London example outbound The Inbound Phone Book for the London VOIP is shown below. Figure 5-19: London example inbound NOTE: Commas are allowed in the Inbound Phonebook, but not in the Outbound Phonebook. Commas denote a brief pause for a dial tone, allowing time for the PBX to get an outside line. Multi-Tech Systems, Inc.
Chapter 5: Phonebook Configuration The screen below shows Outbound Phone Book entries for the VOIP located in the company’s Paris facility. Figure 5-20: Paris example outbound The Inbound Phone Book for the Paris VOIP is shown below. Figure 5-21: Paris example inbound Multi-Tech Systems, Inc.
Chapter 5: Phonebook Configuration The screen below shows Outbound Phone Book entries for the VOIP in the company’s Amsterdam facility. Figure 5-22: Amsterdam example outbound The Inbound Phone Book for the Amsterdam VOIP is shown below. Figure 5-23: Amsterdam example inbound Multi-Tech Systems, Inc.
Chapter 5: Phonebook Configuration Variations of Caller ID The Caller ID feature has dependencies on both the telco central office and the MultiVOIP phone book. See the diagram series below: CID Flow Call is received here. CID FXS CID Terminating VoIP xxxyyyzzzz J.Q. Public Clock: 5-31, 1:42pm Display shows: Generating VoIP IP Network FXO Central Office with standard telephony Caller ID service Call originates here at 1:42pm, May 31. xxxyyyzzzz J.Q. Public phone of: H.
Chapter 5: Phonebook Configuration CID Flow Call is received here. FXS Terminating VoIP x xxy yy zz zz J.Q. Pu bl ic Clock: 15:26, 5-31 Display shows: Ch1 Generating VoIP FXO Ch2 IP Network Ch3 Call originates here at 5:47pm, Sept 27. Central Office without standard telephony Caller ID service Ch4 xx xyy yz zz z J.Q.
Chapter 5: Phonebook Configuration CID Flow Call is received here. CID CID FXS Terminating VoIP xxxyyyzzzz J.Q. Public Clock: 11/15, 6:17pm Display shows: IP Network Ch2 DID Ch3 * Central Office without standard telephony Caller ID service In x.06 release, when SIP protocol is used, CID Name field will duplicate value in CID Number field. Call originates here at 6:17pm, Nov 15. xxxyyyzzzz J.Q. Public phone of: Ch4 H.
Chapter 6 – Using the Software Introduction This chapter will primarily cover the day to day operation and maintenance sections of the MultiVOIP software. How to update the firmware and software are also covered here should either be needed. This section will mainly focus on the Statistics section of the configuration software, but there are references to a few of the other sections as they are used more in the daily operations than in a setup situation.
Chapter 6: Using the Software System Information screen This screen presents system information at a glance. It is found under the Configuration section and its primary use is in troubleshooting. The information presented in figure 6-1 is for reference only and is not meant to be an exact match of your system. Figure 6-1: System information System Information Parameter Definitions Field Name Boot Version Values nn.
Chapter 6: Using the Software The frequency with which the System Information screen is updated is determined by a setting in the Logs/Traces screen (which is under the Configuration section). Figure 6-2: Logs/Traces screen Statistics Section Ongoing operation of the MultiVOIP, whether it is in a MultiVOIP/PBX setting or MultiVOIP/telco-office setting, can be monitored for performance using the Statistics functions of the MultiVOIP software.
Chapter 6: Using the Software Call Progress Details: Field Definitions Field Name Channel Values 1-n Call Details H/M/S Voice or FAX G.723, G.729, G.711, etc. IP Call Type H.323, SIP, or SPP IP Call Direction incoming, outgoing Packet Details Packets Sent integer value Duration Mode Voice Coder Packets Rcvd integer value Bytes Sent integer value Bytes Rcvd integer value Packets Lost integer value From – To Details Gateway Name alphanumeric (from) string IP Address (from) n.n.n.
Chapter 6: Using the Software Call Progress Details: Field Definitions (continued) Field Name Values Supplementary Services Status Call on Hold alphanumeric Call Waiting alphanumeric Caller ID “Calling Party + identifier”; “Alerting Party + identifier”; “Busy Party + identifier”; “Connected Party + identifier” Call Status fields Call Status hangup, active Call Control Status Tun, FS + Tun, AE, Mux Silence Compression SC Forward Error Correction FEC Description Describes held call by its IP address
Chapter 6: Using the Software Logs Screen Details: Field Definitions Field Name Log # column Values 1 or higher Start Date,Time column dd:mm:yyyy hh:mm:ss Duration column Type Status column IP Direction hh:mm:ss H.323, SIP, SPP success or failure incoming, outgoing Mode column voice or FAX From column gateway name To column gateway name Special Buttons Previous Next First Last Delete File -----Call Details Voice coder Coder protocol Disconnect Reason "Normal" or "Local" disconnection.
Chapter 6: Using the Software IP Statistics Figure 6-5: IP statistics screen UDP versus TCP. (User Datagram Protocol versus Transmission Control Protocol). UDP provides unguaranteed, connectionless transmission of data across an IP network. By contrast, TCP provides reliable, connection-oriented transmission of data. Both TCP and UDP split data into packets called “datagrams.
Chapter 6: Using the Software IP Statistics: Field Definitions Field Name IP Address Values n.n.n.n “Clear” button -Total Packets Transmitted integer value Received integer value Received with integer Errors value UDP Packets Description IP address of the MultiVOIP. For an IP address to be displayed here, the MultiVOIP must have DHCP enabled. Its IP address, in such a case, is assigned by the DHCP server. Clears packet tallies from memory. Sum of data packets of all types.
Chapter 6: Using the Software Link Management The Link Management screen is essentially an automated utility for pinging endpoints on your VOIP network. This utility generates pings of variable sizes at variable intervals and records the response to the pings. Figure 6-6: Link management Link Management screen Field Definitions Field Name Values Monitor Link fields IP Address to Ping n.n.n.
Chapter 6: Using the Software Registered Gateway Details The Registered Gateway Details screen presents a real-time display of the special operating parameters of the Single Port Protocol (SPP). These are configured in the Call Signaling screen and in the Add/Edit Outbound Phone Book screen. Figure 6-7: Registered endpoints Registered Gateway Details: Field Definitions Field Name Values Column Headings Description alphanumeric IP Address Port Register Duration Status n.n.n.
Chapter 6: Using the Software Servers H.323 GateKeepers Figure 6-8: H.323 GateKeepers H.323 Gatekeepers (Statistics, Servers): Field Definitions Field Name Values Column Headings IP Address n.n.n.n Port n GK Name Type Priority Status alphanumeric string Primary, Predefined n registered, not registered Multi-Tech Systems, Inc. Description The IP address of the gatekeeper. TDMA time slot used for communication between MultiVOIP unit and the gatekeeper that serves it.
Chapter 6: Using the Software SIP Proxies Figure 6-9: SIP proxies SIP Proxies (Statistics, Servers): Field Definitions Field Name Values Column Headings IP Address n.n.n.n Port port Type Status Primary, Alternate registered, not registered Multi-Tech Systems, Inc. Description The IP address of the SIP proxy by which the MultiVOIP is governed. TDMA time slot used for communication between MultiVOIP unit and the SIP Proxy that governs it.
Chapter 6: Using the Software SPP Registrars Figure 6-10: SPP registrars SPP Registrars (Statistics, Servers): Field Definitions Field Name Values Column Headings IP n.n.n.n Address Port port Type Status Primary, Predefined registered, not registered Multi-Tech Systems, Inc. Description The IP address of the gatekeeper. TDMA time slot used for communication between MultiVOIP unit and the gatekeeper that serves it.
Chapter 6: Using the Software Advanced Packetization Time You can use the Packetization Time screen to specify definite packetization rates for coders selected in the Voice/FAX Parameters screen (in the “Coder Options” group of fields). The Packetization Time screen is accessible under the “Advanced” options entry in the sidebar list of the main VOIP software screen. In dealing with RTP parameters, the Packetization Time screen is closely related to both Voice/FAX Parameters and to IP Statistics.
Chapter 6: Using the Software MultiVOIP Program Menu Items After the MultiVOIP program is installed on the PC, it can be launched from the Programs group of the Windows Start menu ( Start | Programs | MultiVOIP x.xx | … ). In this section, we describe the software functions available on this menu. Figure 6-12: Program menu Several basic software functions are accessible from the MultiVOIP software menu, as shown below.
Chapter 6: Using the Software “Downloading” here refers to transferring program files from the PC to the nonvolatile “flash” memory of the MultiVOIP. Such transfers are made via the PC’s serial port. This can be understood as a “download” from the perspective of the MultiVOIP unit. When new versions of the MultiVOIP software become available, they will be posted on Multi-Tech’s website.
Chapter 6: Using the Software Implementing a Software Upgrade MultiVOIP software can be upgraded locally using a single command at the MultiVOIP Windows interface, namely Upgrade Software. This command downloads firmware (including the H.323 stack), and factory default settings from the controller PC to the MultiVOIP unit. When using the MultiVOIP Windows interface, firmware and factory default settings can also be transferred from controller PC to MultiVOIP piecemeal using separate commands.
Chapter 6: Using the Software Downloading Firmware 1. The MultiVOIP Configuration program must be off when invoking the Download Firmware command. If it is on, the command will not work. 2. To use the Download Factory Defaults command, go to Start | Programs | MultiVOIP x.xx | Download Firmware. 3. If a password has been established, the Password Verification screen will appear. Figure 6-15: Password verification Type in the password and click OK. 4. The MultiVOIP x.
Chapter 6: Using the Software Downloading Factory Defaults 1. The MultiVOIP Configuration program must be off when invoking the Download Factory Defaults command. If it is on, the command will not work. 2. To use the Download Factory Defaults command, go to Start | Programs | MultiVOIP x.xx. | Download Factory Defaults. 3. If a password has been established, the Password Verification screen will appear. Figure 6-18: Password verify Type in the password and click OK. 4. The MVP x.
Chapter 6: Using the Software Downloading CAS Protocol CAS protocols beyond the standard choices in the configuration software are available for your VOIP unit. This is the procedure to implement them, should one be needed. 1. The MultiVOIP Configuration program may be on or off when using the Download CAS Protocol command. 2. To use the Download CAS Protocol command, go to Start | Programs | MVP____ x.xx | Download CAS Protocol. Figure 6-21: Download CAS Protocol 3.
Chapter 6: Using the Software 4. The directory containing the CAS protocol files (extension is .cas) will appear. NOTE: Filenames that have “Ftp” in them cannot be downloaded through the software, but instead must be obtained with ftp client software. This is why there are two of each protocol available. Figure 6-23: Protocol files Your selection of CAS protocol must match the protocol of the device at the other end; otherwise a mismatch can result in the devices not working at all.
Chapter 6: Using the Software Setting and Downloading User Defaults The Download User Defaults command allows you to maintain a known working configuration that is specific to your VOIP system. You can then experiment with alterations or improvements to the configurations confident that a working configuration can be restored if necessary. 1.
Chapter 6: Using the Software Setting a Password Windows Interface After a user name has been designated and a password has been set, that password is required to gain access to any functionality of the MultiVOIP software. Only one user name and password can be assigned to a VOIP unit. The user name will be required when communicating with the MultiVOIP via the web browser interface. NOTE: Record your user name and password in a safe place.
Chapter 6: Using the Software Figure 6-29: Password verification When MultiVOIP program asks for password at launch of program, the program will simply shut down if CANCEL is selected. The MultiVOIP program will produce an error message if an invalid password is entered. Figure 6-30: Invalid password Web Browser Interface Setting a password is optional when using the MultiVOIP web browser interface.
Chapter 6: Using the Software Upgrading Software As noted earlier the Upgrade Software command transfers, from the controller PC to the MultiVOIP unit, firmware (including the H.323 stack) and settings. The settings can be either Factory Default Settings or Current Configuration Settings. Figure 6-32: Upgrade software path NOTE: To upgrade a MultiVOIP from software version 6.04 or earlier, an ftp primer file must first be sent to the VOIP.
Chapter 6: Using the Software FTP Server File Transfers (“Downloads”) Multi-Tech has built an FTP server into the MultiVOIP unit. Therefore, file transfers from the controller PC to the VOIP unit can be done using an FTP client program or even using a browser (e.g., Internet Explorer, Netscape, or Firefox, used in conjunction with Windows Explorer). The terminology of “downloads” and “uploads” gets a bit confusing in this context. File transfers from a client to a server are typically considered “uploads.
Chapter 6: Using the Software 3. Install FTP Client Program or Use Substitute. You should install an FTP client program on the controller PC. FTP file transfers can be done using a web browser (e.g., Netscape or Internet Explorer) in conjunction with a local Windows browser a (e.g., Windows Explorer), but this approach is somewhat clumsy (it requires use of two application programs rather than one) and it limits downloading to only one VOIP unit at a time.
Chapter 6: Using the Software 5. Identify Files to be Updated. Determine which files you want to update. Six types of files can be updated using the FTP feature. In some cases, the file to be transferred will have “Ftp” as the part of its filename just before the suffix (or extension). So, for example, the file “mvpt1Ftp.bin” can be transferred to update the bin file (firmware) residing in the MultiVOIP. Similarly, the file “fxo_loopFtp.
Chapter 6: Using the Software Download with Web Browser: • In the local Windows browser, locate the directory holding the MultiVOIP program files. The default location will be C:\Program Files \Multi-Tech Systems \MultiVOIP xxxx yyyy (where x and y represent MultiVOIP model numbers and software version numbers). • Drag-and-drop files from the local Windows browser (e.g., Windows Explorer) to the web browser.
Chapter 6: Using the Software Download with FTP Client Program: • In the local directory browser of the FTP client program, locate the directory holding the MultiVOIP program files. The default location will be C:\Program Files \Multi-Tech Systems \MultiVOIP xxxx yyyy (where x and y represent MultiVOIP model numbers and software version numbers). • In the FTP client program window, drag-and-drop files from the local browser pane to the pane for the MultiVOIP FTP server. FTP client interface operations vary.
Chapter 6: Using the Software Web Browser Interface Figure 6-41: Web interface You can control the MultiVOIP unit with a graphic user interface (interface) based on the common web browser platform. Qualifying browsers are Internet Explorer 6+, Netscape 6+, and Mozilla Firefox 1.0+. MultiVOIP Web Browser interface Overview Function Configuration Prerequisite Browser Version Requirement Java Requirement Remote configuration and control of MultiVOIP units.
Chapter 6: Using the Software Figure 6-42: Web interface expanded The Windows interface gives access to commands via icons and pull-down menus whereas the web interface does not. The web interface, however, cannot perform logging in the same direct mode done in the Windows interface. However, when the web interface is used, logging can be done by email (SMTP). The graphic layout of the web interface is also somewhat larger-scale than that of the Windows interface.
Chapter 6: Using the Software Figure 6-43: Java install screen During the installation, you must specify which browser you’ll use in the Select Browsers screen. Figure 6-44: Browser choice When installation is complete, the Java program runs automatically in the background as a plug-in supporting the MultiVOIP web interface. No user actions are required. After the Java program has been installed, you can access the MultiVOIP using the web browser interface. Close the MultiVOIP Windows interface.
Chapter 6: Using the Software SysLog Server Functions Multi-Tech has built SysLog server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems. The SysLog Server resides in the MultiVOIP unit itself. To implement this functionality, you will need a SysLog client program (sometimes referred to as a “daemon”).
Appendix A – Cable Pin-outs Command Cable RJ-45 Connector End-to-End Pin Info 1 2 3 4 5 6 7 8 RJ-45 connector plugs into Command Port of MultiVOIP. DB-9 connector plugs into serial port of command PC (which runs MultiVOIP configuration software). Ethernet Connector The functions of the individual conductors of the MultiVOIP’s Ethernet port are shown on a pin-by-pin basis below.
Appendix A: Cable Pinouts Voice/Fax Channel Connectors Figure B-1: RJ-48 & RJ-11 Connectors Pin Functions (E&M Interface) Pin 1 2 3 4 5 6 7 8 Description M E T1 R T R1 SG SB Function Input Output 4-Wire Output 4-Wire Input, 2-Wire Input 4-Wire Input, 2-Wire Input 4-Wire Output Signal Ground (Output) Signal Battery (Output) Pin Functions (FXS/FXO Interface) FXS Pin 2 3 4 5 Description N/C Ring Tip N/C Multi-Tech Systems, Inc.
Appendix B – TCP/UDP Port Assignments Well Known Port Numbers The following description of port number assignments for Internet Protocol (IP) communication is taken from the Internet Assigned Numbers Authority (IANA) web site (www.iana.org). “The Well Known Ports are assigned by the IANA and on most systems can only be used by system (or root) processes or by programs executed by privileged users. Ports are used in the TCP [RFC793] to name the ends of logical connections which carry long term conversations.
Appendix C – Installation Instructions for T1/E1 Upgrade Card Installing the MVP24-48/30-60 Upgrade Card Both the MVP2410 and the MVP3010 use the same mechanical chassis. This chassis accommodates a second MultiVOIP circuit card or motherboard module. The add-on module for the MVP2410 is the MVP24-48 product; the add-on module for the MVP3010 is the MVP30-60 product. The MVP2410G will not accept an expansion card because its second card slot is occupied by gatekeeper circuitry.
Appendix C: MVP428 Upgrade Card 4. While keeping the power cable out of the way, fit the MVP24-48 or MVP30-60 card into the grooves of the expansion slot. Push it in far enough to allow connection of the power cable to the receptacle on the vertical plate of the expansion card. (See Figure C-2.) Connect the power cable. 5. Push the expansion card fully into the chassis. See Figure C-3. Figure C-3: Sliding Expansion Card into chassis 6.
Appendix D – Regulatory Information EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility, and Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage limits, an
Appendix D: Regulatory Information FCC Part 68 Telecom This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number. This information must be provided to the telephone company. As indicated below, the suitable jack (Universal Service Order Code connecting arrangement) for this equipment is shown.
Appendix E – Waste Electrical and Electronic Equipment (WEEE) Statement July, 2005 The WEEE directive places an obligation on EU-based manufacturers, distributors, retailers and importers to take-back electronics products at the end of their useful life. A sister Directive, ROHS (Restriction of Hazardous Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase.
Appendix F – C-ROHS HT/TS Substance Concentration 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染控制管理办法》（第 39 号），也称作中国 RoHS，下表列出了 Multi-Tech Systems Inc.
INDEX Advanced Features fields .......................................................... 34 Auto Disconnect ....................................................................... 36 AutoCall/Offhook ..................................................................... 35 Cabling procedure..................................................................... 10 Call Hold .................................................................................. 54 Call Name Identification............................
