User guide

Chapter 5 – Configuring the Phone Book
MultiVOIP® Voice/Fax over IP Gateways 85
Initially Configuring the Phonebook
This section describes setting up the phone book. It provides examples that help you enter the correct numbers
for proper MultiVOIP operation.
Initially, you set up two VOIP locations and establish VOIP communication. Once this is accomplished, you can
easily add other VOIP sites to the network.
Before You Begin
Before you configure the phone book:
● Obtain access to another VOIP that you can call for testing.
● Make sure the VOIP is at a remote location, typically somewhere outside of your building.
● Obtain the phone number and IP address for the remote site. It is assumed that the MultiVOIP is operating
with a PBX.
Configuring the Outbound Phonebook
1. Open the MultiVOIP program. (Start | MultiVOIP xxx | Configuration)
2. Go to Phone Book | Outbound Phonebook | Add Entry.
3. Record the calling code of the remote VOIP (area code, country code, city code, and so on) to be called.
Follow the example that best fits your situation:
North America,
Long-Distance Example
Euro, National Call Example
Euro, International Call Example
Technician in Seattle (area 206)
must set up one VOIP there,
another in Chicago (area 312,
downtown).
Answer: Write down 312.
Technician in central London (area
0207) to set up VOIP there, another
in Birmingham (area 0121).
Answer: write down 0121.
Technician in Rotterdam (country
31; city 010) to set up one VOIP
there, another in Bordeaux (country
33; area 05).
Answer: write down 3305.
4. Suppose you want to call a phone number outside of your building using a phone station that is an extension
from your PBX system (if present). What digits must you dial? Often a “9” or “8” must be dialed to “get an
outside line” through the PBX (that is, to connect to the PSTN). Generally, “1 “or “11” or “0” must be dialed
as a prefix for calls outside of the calling code area (long-distance calls, national calls, or international calls).
Write down the digits you must dial before you can dial a remote area code.
North America,
Long-Distance Example
Euro, National Call Example
Euro, International Call Example
Seattle/Chicago system.
Seattle VOIP works with PBX that
uses “8” for all VOIP calls. “1” must
immediately precede area code of
dialed number.
Answer: write down 81.
London/Birmingham system.
London VOIP works with PBX that
uses “9” for all out-of-building calls
whether by VOIP or by PSTN. “0”
must immediately precede area
code of dialed number.
Answer: write down 90.
Rotterdam/Bordeaux system.
Rotterdam VOIP works with PBX
where “9” is used for all out-of-
building calls. “0” must precede all
international calls.
Answer: write down 90.