User guide

Chapter 4 – Configuring Your MultiVOIP
80 MultiVOIP® Voice/Fax over IP Gateways
that might be used to retrieve a waiting call via the PBX or PSTN.
Call Name Identification
Enable
Enables CNI function. Call Name Identification is not the same as Caller ID. When enabled on a given
VOIP unit currently being controlled by the MultiVOIP interface (the ‘home VOIP’), Call Name
Identification sends an identifier and status information to the administrator of the remote VOIP
involved in the call. The feature operates on a channel-by-channel basis (each channel can have a
separate identifier).
If the home VOIP is originating the call, only the Calling Party field is applicable. If the home VOIP
is receiving the call, then the Alerting Party, Busy Party, and Connected Party fields are the only
applicable fields (and any or all of these could be enabled for a given VOIP channel). The status
information confirms back to the originator that the home VOIP, is either busy, or ringing, or that the
intended call has been completed and is currently connected.
The identifier and status information are made available to the remote VOIP unit and appear in
the Caller ID field of its Statistics – Call Progress window. (This is how MultiVOIP units handle CNI
messages; in other VOIP brands, H.450 may be implemented differently and then the message
presentation may vary.)
Table is continued on next page…
Supplementary Services Definitions (continued)
Field Name
Description
Calling Party,
Allowed Name
Type (CNI)
If the ‘home’ VOIP unit is originating the call and Calling Party is selected, then the identifier (from the
Caller Id field) is sent to the remote VOIP unit being called. The Caller Id field gives the remote VOIP
administrator a plain-language identifier of the party that is originating the call occurring on a specific
channel.
This field is applicable only when the ‘home’ VOIP unit is originating the call.
Example. Suppose a VOIP system has offices in both Denver and Omaha. In the Omaha VOIP unit (the
‘home’ VOIP in this example), Call Name Identification has been enabled, Calling Party has been enabled as
an Allowed Name Type, and “Omaha Sales Office Voipchannel 2” has been entered in the Caller Id field.
When channel 2 of the Omaha VOIP is used to make a call to any other VOIP phone station (for example,
the Denver office), the message “Calling Party - Omaha Sales Office Voipchannel 2” appears in the “Caller
Id” field of the Statistics - Call Progress window of the Denver VOIP.
Alerting Party,
Allowed Name
Type (CNI)
If the ‘home’ VOIP unit is receiving the call and Alerting Party is selected, then the identifier (from the
Caller Id field) tells the originating remote VOIP unit that the call is ringing.
This field is applicable only when the ‘home’ VOIP unit is receiving the call.
Example. Suppose a VOIP system has offices in both Denver and Omaha. In the Omaha VOIP unit (the
‘home’ VOIP unit in this example), Call Name Identification has been enabled, Alerting Party has been
enabled as an Allowed Name Type, and “Omaha Sales Office Voipchannel 2” has been entered in the Caller
Id field of the Supplementary Services window.
When channel 2 of the Omaha VOIP receives a call from any other VOIP phone station (for example, the
Denver office), the message “Alerting Party - Omaha Sales Office Voipchannel 2” is sent back and appears in
the Caller Id field of the Statistics – Call Progress window of the Denver VOIP. This confirms to the Denver
VOIP that the phone is ringing in Omaha.
Busy Party,
Allowed Name
Type (CNI)
If the ‘home’ VOIP unit is receiving a call directed toward an already engaged channel or phone station and
Busy Party is selected, then the identifier (from the Caller Id field) tells the originating remote VOIP unit
that the channel or called party is busy.
This field is applicable only when the ‘home’ VOIP unit is receiving the call.
Example. Suppose a VOIP system has offices in both Denver and Omaha. In the Omaha VOIP unit (the
‘home’ VOIP unit in this example), Call Name Identification has been enabled, Busy Party has been enabled
as an Allowed Name Type, and “Omaha Sales Office Voipchannel 2” has been entered in the Caller Id field
of the Supplementary Services window.
When channel 2 of the Omaha VOIP is busy but still receives a call attempt from any other VOIP phone
station (for example, the Denver office), the message “Busy Party - Omaha Sales Office Voipchannel 2” is
sent back and appears in the Caller Id field of the Statistics – Call Progress window of the Denver VOIP. This
confirms to the Denver VOIP that the channel or phone station is busy in Omaha.
Connected Party,
Allowed Name
Type (CNI)
If the ‘home’ VOIP unit is receiving a call and Connected Party is selected, then the identifier (from the
Caller Id field) tells the originating remote VOIP unit that the attempted call has been completed and the
connection is made.
This field is applicable only when the ‘home’ VOIP unit is receiving the call.