User guide

19 MultiVOIP® Voice/Fax over IP Gateways
Chapter 3 – Installing Software
Setting up your MultiVOIP involves the following tasks:
1. Install the software onto the PC. This step is described in further detail in this chapter.
2. Set values for telephony and IP parameters appropriate for your system. This step is described in detail in
Chapter 4.
3. Define phone books that contain the dialing patterns for VOIP calls made to different locations. This step is
described in greater detail in Chapter 5.
Installing MultiVOIP Software
These installation steps do not present every window or option in the installation. It is recommended that
someone familiar with Windows installs the software.
1. Download the firmware from the Multi-Tech website.
2. Ensure that your MultiVOIP is properly connected and that the power is turned on.
3. After you extract the downloaded firmware zip file, a setup.exe file appears. To start the installation
program, double-click this setup file.
4. The installation wizard starts. Click Next to continue.The wizard steps you through the installation. The first
pane asks you to select the destination for the MultiVOIP software. Specify a location and click Next.
5. Select a program folder location for the MultiVOIP software program icon. Click Next. Progress windows
appear while files are being copied.
6. In the next wizard panel, select the COM port that the command PC uses when communicating with the
MultiVOIP unit.
After you install the software, you can re-set the COM port using the MultiVOIP Software. To do so, from the
sidebar menu, select Connection | Settings. Or use keyboard shortcut Ctrl + G.
Note: If the COM port setting made here conflicts with the actual COM port resources available in the
command PC, the “Error in Opencomm handle” message appears when the MultiVOIP program is launched.
If this occurs, you must reset the COM port.
7. Click Finish. The software prompts you to run the MultiVOIP software to configure the VOIP.