User guide

Chapter 6 Using the Software
Multi-Tech Systems, Inc. 98
Identifying Current Firmware Version
Before implementing a MultiVOIP firmware upgrade, be sure to verify the firmware version currently loaded on
it. The firmware version appears in the MultiVOIP Program menu. Go to Start | Programs | MultiVOIP n.nn. The
final expression, n.nn, is the firmware version number.
When a new firmware version is installed, the MultiVOIP software can be upgraded in one step using the
Upgrade Software command, or piecemeal using the Download Firmware command and the Download Factory
Defaults command.
Download Firmware transfers the firmware (including the H.323 protocol stack) in the PC’s MultiVOIP directory
into the nonvolatile flash memory of the MultiVOIP.
Download Factory Defaults sets all configuration parameters to the standard default values that are loaded at
the Multi-Tech factory.
Upgrade Software implements both the Download Firmware command and the Download Factory Defaults
command.
Downloading Firmware
1. The MultiVOIP Configuration program must be off when invoking the Download Firmware command. If it is
on, the command will not work.
2. To use the Download Factory Defaults command, go to Start | Programs | MultiVOIP n.nn | Download
Firmware.
3. If a password has been established, the Password Verification screen will appear.
Type in the password and click OK.
4. The MultiVOIP n.nn Firmware screen appears saying
“MultiVOIP [model number] is up. Reboot to Download Firmware?”
Click OK to download the firmware.
The “Boot” LED on the MultiVOIP will light up and remain lit during the file transfer process.
5. The program will locate the firmware “.bin” file in the MultiVOIP directory. Highlight the correct (newest)
“.bin” file and click Open.