User guide

Chapter 6 — Using the Software
Multi-Tech Systems, Inc. 97
Web locations
After you locate the updated firmware, you can download it from the website.
The firmware file is a self-extracting compressed file (with .zip extension), which you must expand
(decompressed, or “unzipped”) on the user’s PC in a user-specified directory. It is usually best to click the
Browse button and select a folder that is easy to get to and remember.
Extract files
Implementing a Software Upgrade
You can upgrade MultiVOIP software locally using a single command at the MultiVOIP Windows interface, namely Upgrade
Software. This command downloads firmware (including the H.323 stack), and factory default settings from the controller
PC to the MultiVOIP unit.
When using the MultiVOIP Windows interface, you can transfer firmware and factory default settings from controller PC to
MultiVOIP piecemeal using separate commands.
When using the MultiVOIP web browser interface to control/configure the VOIP remotely, upgrading of software must be
done on a piecemeal basis using the FTP Server function of the MultiVOIP unit.
When performing a software upgrade (whether from the Windows interface or web browser interface), follow these steps
in order:
1. Identify Current Firmware Version
2. Download Firmware
3. Download Factory Defaults
When upgrading firmware, implement the software commands “Download Firmware,” and “Download Factory Defaults” in
order. If not done in order, the upgrade is incomplete.