User guide

Chapter 6 — Using the Software
Multi-Tech Systems, Inc. 96
MultiVOIP Program Menu Items
After the MultiVOIP program is installed on the PC, it can be launched from the Programs group of the Windows
Start menu (Start | Programs | MultiVOIP n.nn | …). This section describes the software functions available on
this menu.
Menu Selection
Description
Configuration
Select this to enter the Configuration program where values for IP, telephony, and other
parameters are set.
Configuration Port Setup
Select this to access the COM Port Setup screen of the MultiVOIP Configuration program.
Date and Time Setup
Select this for access to set calendar/clock used for data logging.
Download Factory Defaults
Select this to return the configuration parameters to the original factory values.
Download Firmware
Select this to download new versions of firmware as enhancements become available.
Download IFM Firmware
Select this to download new versions of IFM firmware as enhancements become
available. The Interface Module (IFM) is the telephony interface for analog MultiVOIP
units. There is one IFM for each channel of the MultiVOIP unit. For each channel, the IFM
handles the analog signals to and from the attached telephone, PBX or CO line.
Download User Defaults
To be used after a full set of parameter values, values specified by the user, have been
saved (using Save Setup). This command loads the saved user defaults into the
MultiVOIP.
Set Password
Select this to create a password for access to the MultiVOIP software programs (Program
group commands, Windows interface, web browser interface, & FTP server). Only the
FTP Server function requires a password for access. The FTP Server function also requires
that a username be set along with the password.
Uninstall
Select this to uninstall the MultiVOIP software (most, but not all components are
removed from computer when this command is used).
Upgrade Software
Loads firmware (including H.323 stack) and settings from the controller PC to the
MultiVOIP unit. User can choose whether to load Factory Default Settings or Current
Configuration settings.
“Downloading” refers to transferring program files from the PC to the nonvolatile “flash” memory of the
MultiVOIP. Such transfers are made using the PC’s serial port. This is a “download” from the perspective of the
MultiVOIP unit.
When new versions of the MultiVOIP software become available, they are posted on Multi-Tech’s website.
Although transferring updated program files from the Multi-Tech website to the user’s PC can generally be
considered a download (from the perspective of the PC), this type of download cannot be initiated from the
MultiVOIP software’s Program menu command set.
Generally, you must download updated firmware from the Multi-Tech website to the PC before it can be loaded
from the PC to the MultiVOIP.
Updating Firmware
Generally, you must download updated firmware from the Multi-Tech website to the PC before it can be loaded
from the PC to the MultiVOIP.
Note that the structure of the Multi-Tech website may change without notice. However, you can find most
firmware updates by using standard web techniques. For example, you can access updated firmware by doing a
search or by clicking on Support.
If you choose Support, you can select “MultiVOIP” in the Product Support menu and then click on Firmware to
find MultiVOIP resources.