® MultiVOIP Voice/Fax over IP Gateways MVP130 MVP130-FXS User Guide
User Guide S000386D Analog MultiVOIP Units, Models MVP130, Models MVP130-FXS This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2011, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranty with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Chapter 1 – Product Overview ........................................................................................................................6 Introduction.................................................................................................................................................................. 6 Interface .......................................................................................................................................................................
Regional ...................................................................................................................................................................... 45 SMTP .......................................................................................................................................................................... 48 RADIUS ...................................................................................................................................................
Command Cable........................................................................................................................................................ 112 Ethernet Connector .................................................................................................................................................. 112 Voice/Fax Channel Connectors .................................................................................................................................
Introduction The MultiVOIP gateway provides toll-free voice and fax communications over the Internet or Intranet. The MVP130 and MVP130FXS models are a single-channel units. The MVP130FXS supports the FXS telephony interface only. Both units have a 10/100Mbps Ethernet interface and a command port for configuration. These MultiVOIPs inter-operate with a telephone switch or PBX, acting as a switching device that directs voice and fax calls over an IP network.
Chapter 2 — Quick Start Front Panel LEDs On both the MVP130 and MVP130-FXS models, there are eight LEDs. These are explained in the table below. LED Description Power Indicates presence of power Boot After power up, the Boot LED will be on briefly while the MultiVOIP is booting. It lights whenever the MultiVOIP is booting or downloading a setup configuration data set Ethernet FD.
Chapter 2 — Quick Start Specifications MVP130 & MVP130-FXS Operating Voltage/Current 100-240VAC / 1.0 A Mains Frequencies 50/60 Hz Power Consumption 4.5 watts (9.7 watts with phone off hook) Mechanical Dimensions 1.0” H x 4.3” W x 5.6” D (2.5 cm H x 10.9 cm W x 14.2 cm D) Weight 8 oz. (23 g) Ambient temperature range Maximum: 14060 degrees Celsius (140 degrees Fahrenheit) @ 2090% non-condensing relative humidity. Minimum: 0 degrees Celsius (32 degrees Fahrenheit).
Introduction MVP130 MultiVOIP models must be installed by qualified service personnel in a restricted-access area, in accordance with Articles 110-16, 10-17, and 110-18 of the National Electrical Code, ANSI/NFPA 70. Safety Warnings Lithium Battery Caution ● A lithium battery located within the product provides backup power for the timekeeping. This battery has an estimated life expectancy of ten years. ● When this battery starts to weaken, the date and time may be incorrect.
Chapter 2— Installing and Cabling the MultiVOIP Avertissements de sécurité télécom analogique Avant de l'entretien, débrancher ce produit de son réseau d'alimentation et de téléphone. également: ● Ne jamais installer du câblage téléphonique pendant un orage électrique. ● Ne jamais installer de prises téléphoniques à des endroits mouillés à moins que la prise ne soit conçue pour de tels emplacements. ● Utilisez ce produit avec UL et cUL ordinateurs répertoriés seulement.
Chapter 2— Installing and Cabling the MultiVOIP 3. Connect a network cable to the ETHERNET connector on the back of the MultiVOIP. Connect the other end of the cable to your network. a. For an FXS or FXO connection (MVP130-FXS). FXS Examples: analog phone, fax machine FXO Examples: PBX extension, POTS line from telco central office Connect one end of an RJ-11 phone cord to the FXS/FXO connector on the back of the MultiVOIP. Connect the other end to the device or phone jack. b. For a DID connection.
Introduction Configuring software for your MultiVOIP entails three tasks: Loading the software onto the PC (this is “Software Installation” and is discussed in this chapter). Setting values for telephony and IP parameters that will fit your system (details are in Chapter 4). Establishing “phonebooks” that contain the various dialing patterns for VOIP calls made to different locations (a detailed discussion of this is found in Chapter 5). Installing the Software To download and install the software: 1.
Chapter 3—Software Installation Ethernet/IP For basic operation, you need a unique LAN IP address the MultiVOIP, a subnet mask, and Gateway IP. Other settings in this category pertain to specific features and protocols that can be used, but are not necessary for basic operation. Details for all settings are provided in chapter 4. IP settings Actions 1. If used, select Packet Prioritization and set 802.1 Priority Parameters as needed.
Chapter 3—Software Installation Voice/Fax The individual channels must be set up before use. The Copy Channel button can save a lot of time during this step if channels are to be set with the same parameters. Some options should be noted for future changes if necessary, but the defaults are likely to work without adjustment. Voice & Fax settings Multi-Tech Systems, Inc.
Chapter 3—Software Installation Actions: 1. Select Channel a. Choose channel parameters: ● Set the Fax parameters to meet your needs Set Max Baud Rate to match fax machine (2400 to 14400 bps) Fax Volume should not be changed as it may impair function Jitter Value affects the time for packet reassembly Mode: Select T.
Chapter 3—Software Installation Interface Parameters Actions: 1. Select Channel a. Select Interface Type: FXS, FXO, or DID (FXS only for the MVP130-FXS) b. Regeneration ● Choose how signal is regenerated; as Pulse or DTMF c. Inter Digit Timer ● Time the MultiVOIP waits between digits d. Message Waiting Indication is available if desired e. Inter Digit Regeneration Timer ● 2. Length of time between sent DTMF digits Flash Hook Options a. Generation (used in conjunction with FXO) b.
Chapter 3—Software Installation a. Bellcore is the only option available b. CallerID Manipulation is available if needed 4. Pass Through (opens an audio path through the MultiVOIP) 5. FXS Options a. Set Ring Count (the number of rings allowed before call abandoned; default is 8) b. Use Current Loss (MultiVOIP interrupts current to disconnect) c. Generate Current Reversal (activates Answer/Disconnect Supervision to FXO) 6. FXO Options (not available for the MVP130-FXS) a.
Chapter 3—Software Installation Call Signaling There are three choices for Call Signaling: H.323, SIP and SPP. It is best to select one of these as the protocol to be used, rather than mixing them. Single Port Protocol (SPP) is a non-standard protocol created by Multi-Tech that allows dynamic IP allocation. Generally, the default settings will work for most users and the individual parameters may be changed if the need arises. Additional details for all settings are found in Chapter 4.
Chapter 3—Software Installation Actions: 1. Configure your chosen Call Signal type a. H.
Chapter 3—Software Installation Regional Select the country or region that the MultiVOIP unit will operate in, or use the custom option if the available settings are not adequate. Regional Parameters Actions: 1. Select the choice that matches the location of the MultiVOIP from the Country/Region field d. If there is not a selection to fit your needs, you may select Custom and set the tones manually e.
Chapter 3—Software Installation Phone Book Without a populated phone book, the VOIP unit is unable to translate call traffic. You will need the information for both a local and any remote sites that are to be used. Detailed descriptions and examples are available in chapter 5. Phone Book screens Multi-Tech Systems, Inc.
Chapter 3—Software Installation Actions 1. Select Outbound Phone Book a. Select Add Entry b. Accept Any Number may be selected to allow unmatched destinations an alternative c. Enter the number necessary to get out from the PBX system followed by the calling code of the destination in the Destination Pattern field d. Enter the PBX access digit (same number as needed to get out of the PBX system) in the Remove Prefix field e. Any digits that need to be added should be put in the Add Prefix field f.
Access your MultiVOIP through either a web browser or Windows software interface. There are eight parameters required for MultiVOIP to operate properly. To configure the device, you need the IP address, IP mask, Gateway IP, DNS, and the telephone interface type. Initially, the MultiVOIP must be configured locally. After initial configuration, make changes locally or remotely. Local configuration requires a connection between the MultiVOIP Command port and the computer’s COM port.
Chapter 4—Configuring your VOIP Configuration Information Checklist To assist with the organization of the information needed, below is a chart summarizing what is necessary. Type of Configuration Info Gathered: IP info for VOIP unit Configuration screen where info is entered: Info Info Obtained? Entered? Ethernet/IP parameters IP address Gateway DNS IP (if used) 802.
Chapter 4—Configuring your VOIP Ethernet/IP This section covers the Ethernet settings needed for the MultiVOIP unit. In each field, enter the values that fit the network to which the MultiVOIP will be connected to. For many of the settings, the default values will work best – try these settings first unless you know you definitely need to change a parameter. Network parameters The Ethernet/IP Parameters fields are described in the tables and text passages below.
Chapter 4—Configuring your VOIP Field Name Values Description 802.1p PRIORITY LEVELS: Call Control Priority VOIP Media Priority Others (Priorities) VLAN ID LOWEST PRIORITY 1 – Background: Bulk transfers and other activities permitted on the network, but should not affect the use of network by other users and applications. 2 – Spare: An unused (spare) value of the user priority. 0 – Best Effort (default): Normal priority for ordinary LAN traffic.
Chapter 4—Configuring your VOIP Field Name Values Description Enable SRV Y/N DNS Server IP Address n.n.n.n Enables ‘service record’ function. Service record is a category of data in the Internet Domain Name System specifying information on available servers for a specific protocol and domain, as defined in RFC 2782. Newer internet protocols like SIP, STUN, H.323, POP3, and XMPP may require SRV support from clients.
Chapter 4—Configuring your VOIP Field Name Values Description Default Select Channel -1-2 (210) 1-4 (410) 1-8 (810) -- When this button is clicked, all Voice/FAX parameters are set to their default values. Channel to be configured is selected here.
Chapter 4—Configuring your VOIP Field Name Selected Coder: “Coder Priority” Max bandwidth (coder) Values Description bps rates; G.723.1 @ 5.3 kbps, 6.3 kbps; G.729, 8kbps; Net Coder @ 6.4, 7.2, 8, 8.8, 9.6 kbps G.711, G.729 -orG.729, G.711 To make selections from the Selected Coder drop-down list, the Manual option must be enabled. 11 – 128 kbps Coder Priority has two options (G.711, G.729 or G.729, G711) on the Selected Coder listing of the Coder group on the Voice/Fax screen. If G.
Chapter 4—Configuring your VOIP Field Name Values Description phonebook of the local MultiVOIP and a matched setting in the Inbound Phonebook of the remote VOIP. Generate Local Dial Tone Y/N Used for AutoCall only. If selected, dial tone will be generated locally while the call is being established between gateways. The capability to generate dial tone locally would be particularly useful when there is a lengthy network delay.
Chapter 4—Configuring your VOIP Configurable Payload Type The Configurable Payload Type is located on the bottom of the Voice/Fax screen. The Configurable Payload Type is used when the remote side uses a different payload type for the associated features. In previous firmware versions, MultiVOIP’s used 101 for DTMF RFC2833. If the remote side uses some other dynamic payload type such as 110, it will fail. To avoid these failures, the payload types are made configurable.
Chapter 4—Configuring your VOIP FXS Loop Start Parameters The parameters applicable to FXS Loop Start are shown in the figure below and described in the table that follows. FXS Loop Start parameters Field Name Values Description Dialing Options fields FXS (Loop Start) Y/N Inter Digit Timer Enables FXS Loop Start interface type. 1 - 10 seconds This is the length of time that the MultiVOIP will wait between digits.
Chapter 4—Configuring your VOIP Field Name Values Description Flash Hook Options fields Generation -- Not applicable to FXS interface Detection Range for Min. and Max., 50 - 1500 milliseconds For a received flash hook to be regarded as such by the MultiVOIP, its duration must fall between the minimum and maximum values given here Pass Through Enable Y/N When enabled, this parameter creates an open audio path through the MultiVOIP.
Chapter 4—Configuring your VOIP Message Waiting Message Waiting Indication is a feature that displays an audible or visible indication that a message available. A type of message waiting is sounding a special dial tone (called stutter dial tone), lighting a light, or indicator on the phone. When a user enables a subscription for message waiting indication, a subscription is made with the Voice Mail Server (VMS) for that particular event.
Chapter 4—Configuring your VOIP FXO Parameters The parameters applicable to the FXO telephony interface type are shown in the figure below and described in the table that follows. FXO parameters Field Name Values Description Interface Type FXO Enables FXO functionality Dialing Options Regeneration Pulse, DTMF Determines whether digits generated and sent out will be pulse tones or DTMF. Inter Digit Timer 1 to 10 seconds This is the length of time that the MultiVOIP will wait between digits.
Chapter 4—Configuring your VOIP Field Name Values Description No Response Timer 1 – 65535 (in seconds) Length of time before call connection attempt is abandoned. Flash Hook Options fields Generation 50 - 1500 milliseconds Length of flash hook that will be generated and sent out when the remote end initiates a flash hook and it is regenerated locally. Default = 600 ms. Detection Range -- Not applicable to FXO.
Chapter 4—Configuring your VOIP FXO Supervision Field Name Values Description Answer Supervision fields Current Reversal Y/N Answer Delay Y/N Answer Delay Timer Tone Detection 1 – 65535 (in seconds) Y/N Available Tones dial tone, ring tone, busy tone, unobtainable tone (fast busy), survivability tone, re-order tone Answer Tones any tone from Available Tones list Disconnect Supervision fields Current Reversal Multi-Tech Systems, Inc.
Chapter 4—Configuring your VOIP Field Name Values Description Current Loss Y/N Disconnection to be triggered by loss of current. That is, when Current Loss is enabled (“Y”), the MultiVOIP will hang up the call at a specified interval after it detects a loss of current initiated by the attached device. Current Loss Timer 200 to 2000 (in milliseconds) Determines the interval after detection of current loss at which the call will be disconnected.
Chapter 4—Configuring your VOIP DID Parameters The parameters applicable to the Direct Inward Dial (DID) telephony interface type are shown in the figure below and described in the table that follows. The DID interface allows one phone line to direct incoming calls to any one of several extensions without a switchboard operator. Of course, one DID line can handle only one call at a time.
Chapter 4—Configuring your VOIP Call Signaling There are three types of Call Signaling available: H.323, SIP and SPP. Each type has some individual features that may make it more appealing to use than the others, depending on your needs. H.323 H.323 is an ITU-T recommended set of standards for audio and video communications. H.323 call signaling Field Name Values Description Use Fast Start Y/N Enables the H.323 Fast Start procedure.
Chapter 4—Configuring your VOIP Field Name Values Description Use Online Alternate Gatekeeper List When selected, VOIP will seek an alternate gatekeeper (when none of the 3 gatekeepers shown on this screen are available) from a list. The list will reside on the Primary gatekeeper or one of the Alternate gatekeepers. The gatekeeper holding the list would download that list onto the VOIP gateways within the system. H.323 Version 4 Options H.
Chapter 4—Configuring your VOIP Field Name Values Description SIP Proxy Parameters Signaling Port port Port number on which the MultiVOIP UserAgent software module will be waiting for any incoming SIP requests. Default = 5060 Use SIP Proxy Y/N Allows the MultiVOIP to work in conjunction with a proxy server. Allow Incoming Calls Through SIP Proxy Only Y/N When selected, incoming calls are accepted only if those calls come through the proxy.
Chapter 4—Configuring your VOIP SPP Single Port Protocol was developed by Multi-Tech to allow for dynamic IP addressing when it is set to Registrar/Client mode. The other choice, Direct mode, has IP addresses assigned to the gateways. The table below describes all fields in the general SPP Call Signaling screen. SPP call signaling Field Name Values Description Mode Direct, Client, or Registrar In direct mode, all VOIP gateways have static IP addresses assigned to them.
Chapter 4—Configuring your VOIP Field Name Values Description Primary Registrar -- This is the preferred SPP registrar gateway for controlling the traffic of the current VOIP. Alternate Registrar 1 and 2 -- A first and a second alternate SPP Registrar gateway can be specified for use by the current VOIP for situations where the Primary Registrar gateway is busy or otherwise unavailable. Registrar IP Address n.n.n.n This is the IP address of the registrar VOIP to which this client is assigned.
Chapter 4—Configuring your VOIP Field Name Values Description Enable SNMP Agent Y/N Enables the SNMP code in the firmware of the MultiVOIP. This must be enabled for the MultiVOIP to communicate with and be controllable by the MultiVOIP Manager . Default: disabled Trap Manager Parameters Address n.n.n.n MultiVOIP Manager computer IP address. Community Name -- A community is a group of VOIP endpoints that can communicate with each other.
Chapter 4—Configuring your VOIP Field Name Values Description Country/Region USA, Japan, UK, Custom Name of a country or region that uses a certain set of tone pairs for dial tone, ring tone, busy tone, unobtainable tone (fast busy tone), survivability tone (tone heard briefly, 2 seconds, after going off hook denoting survivable mode of VOIP unit), re-order tone (a tone pattern indicating the need for the user to hang up the phone), and intercept tone (a tone that warns an a party that has gone off ho
Chapter 4—Configuring your VOIP Field Name Values Description Country Selection for Built-In Modem (not applicable to MVP130 or 130FXS) country name MultiVOIP units operating with the X.06 software release (and above) include a built-in modem. The administrator can dial into this modem to configure the MultiVOIP unit remotely. The country name values in this field set telephony parameters that allow the modem to work in the listed country. This value may be different than the Country/Region value.
Chapter 4—Configuring your VOIP Field Name Values Description for dial-tone indicates continuous tone duration of first period of tone being “on” in the cadence of the telephony signal. Cadence 2 duration in milliseconds Cadence 2 is duration of first “off” period in signaling cadence. Cadence 3 duration in milliseconds Cadence 3 is duration of second “on” period in signaling cadence. Cadence 4 duration in milliseconds Cadence 4 is duration of second “off” period in the signaling cadence.
Chapter 4—Configuring your VOIP Field Name Values Description Enable SMTP Y/N In order to send log reports by email, this box must be checked. However, to enable SMTP functionality, you must also select “SMTP” in the Logs screen. Requires Authentication Y/N If this checkbox is checked, the MultiVOIP will send Authentication information to the SMTP server. The authentication information indicates whether or not the email sender has permission to use the SMTP server.
Chapter 4—Configuring your VOIP Received gateway from the remote gateway presuming that DTMF is set to "Out of Band." Call Status Successful or unsuccessful. Call Direction Indicates call’s originating party. Server Details The IP address of the traffic control server (if any) being used (whether an H.323 gatekeeper, a SIP proxy, or an SPP registrar gateway) will be displayed here if the call is handled through that server.
Chapter 4—Configuring your VOIP RADIUS settings The fields of the RADIUS screen are described in the table below. Field Name Values Description Enable Accounting Y/N When checked, the MultiVOIP will access the accounting functionality of the RADIUS server. Server Address n.n.n.n IP address of the RADIUS server that handles accounting (billing) for the current MultiVOIP unit. Accounting Port 1 - 65535 TDM time slot at which RADIUS accounting information will be transmitted and received.
Chapter 4—Configuring your VOIP Field Description Field Description Select All Log report to include all fields shown. Start Date, Time Date and time the phone call began. Channel Number Data channel carrying call. Call Mode Voice or fax. Duration Length of call. Packets Received Total packets received in call. Packets Sent Total packets sent in call. Bytes Received Total bytes received in call. Bytes Sent Total bytes sent in call.
Chapter 4—Configuring your VOIP If you enable console messages, you can customize the types of messages to be included/excluded in log reports by clicking on the Filters button and using the Console Messages Filter Settings screen. If you use the logging function, select the logging option that applies to your VOIP system design. If you intend to use a SysLog Server program for logging, click in that Enable check box. The common SysLog logical port number is 514.
Chapter 4—Configuring your VOIP Field Name Values Description Enable (STUN) Y/N Enables STUN client functionality in the MultiVOIP. STUN (Simple Traversal of UDP through NATs (Network Address Translation)) is a protocol that allows a server to assist client gateways behind a NAT firewall or router with their packet routing. Name/IP (Server) n.n.n.n IP address of the STUN server.
Chapter 4—Configuring your VOIP Field Name Values Description Select Channel Channel 1 The channel to be configured is selected here. Call Transfer Enable Y/N Select to enable the Call Transfer function in the VOIP unit. This is a “blind” transfer and the sequence of events is as follows: Callers A and B are having a conversation. Caller A wants to put B into contact with C. Caller A dials call transfer sequence. Caller A hears dial tone and dials number for caller C.
Chapter 4—Configuring your VOIP Field Name Values Description Identification sends an identifier and status information to the administrator of the remote VOIP involved in the call. The feature operates on a channel-by-channel basis (each channel can have a separate identifier). If the home VOIP is originating the call, only the Calling Party field is applicable.
Chapter 4—Configuring your VOIP Field Name Values Description When channel 2 of the Omaha VOIP completes an attempted call from any other VOIP phone station (for example, the Denver office), the message “Connect Party - Omaha Sales Office Voipchannel 2” will be sent back and will appear in the Caller Id field of the Statistics – Call Progress screen of the Denver VOIP. This confirms to the Denver VOIP that the call has been completed to Omaha.
Chapter 4—Configuring your VOIP Troubleshooting Software Issues In the lower left corner of the screen, the connection status of the MultiVOIP will be displayed. The messages in the lower left corner will change as detection occurs. The message “MultiVOIP Found” confirms that the MultiVOIP is in contact with the MultiVOIP configuration program. If the message displayed is “MultiVOIP Not Found!” please try the resolutions below.
Introduction When a VOIP serves a PBX system, it’s important that the operation of the VOIP be transparent to the telephone end user. That is, the VOIP should not entail the dialing of extra digits to reach users elsewhere on the network that the VOIP serves. On the contrary, VOIP service more commonly reduces dialed digits by allowing users (served by PBXs in facilities in distant cities) to dial their co-workers with 3-, 4-, or 5-digit extensions as if they were in the same facility.
Chapter 5 — Phonebook Configuration Phonebook Starter Configuration This section will walk you through the phone book setup with examples that will aid in entering the correct numbers needed to have the MultiVOIP working correctly. To do this part of the setup, you need access to another VOIP that you can call to conduct a test. It should be at a remote location, typically somewhere outside of your building. You must know the phone number and IP address for that site.
Chapter 5 — Phonebook Configuration 4. 5. In the “Destination Pattern” field of the Add/Edit Outbound Phonebook screen, enter the digits from the previous examples. North America, Long-Distance Example Euro, National Call Example Euro, International Call Example Seattle/Chicago system. Answer: enter 81312 as Destination Pat-tern in Outbound Phone-book of Seattle VOIP. London/Birmingham system. Leading zero of Birmingham area code is dropped when combined with national-dialing access code.
Chapter 5 — Phonebook Configuration 4. Euro, National Call Example North America, Long-Distance Example Seattle/Chicago system. London/Birmingham system. Seattle is area 206. Chicago employees must dial 81 before dialing any Seattle number on the VOIP system. Inner London is 0207 area. Birmingham employees must dial 9 before dialing any London number on the VOIP system. Answer: 1206 is prefix to be removed by local (Seattle) VOIP. Answer: 0207 is prefix to be removed by local (London) VOIP.
Chapter 5 — Phonebook Configuration Phone Book Descriptions Outbound Phone Book/List Entries Fields in the “Details” section will differ depending on the protocol (H.323, SIP, or SPP) of the selected list entry to which the details pertain. Outbound Phone Book Multi-Tech Systems, Inc.
Chapter 5 — Phonebook Configuration Add/Edit Outbound Phone Book Add/Edit screen Enter Outbound Phone Book data for your MultiVOIP unit. Note that the Advanced button gives access to the Alternate IP Routing feature, if needed. Alternate IP Routing can be implemented in a secondary screen (as described after the primary screen field definitions below). Field Name Values Description Accept Any Number Y/N When checked, “Any Number” appears as the value in the Destination Pattern field.
Chapter 5 — Phonebook Configuration Field Name Values Description Total Digits as needed Number of digits the phone user must dial to reach specified destination. This field not used in North America Remove Prefix dialed digits Portion of dialed number to be removed before completing call to destination. Add Prefix dialed digits Digits to be added before completing call to destination. IP Address n.n.n.
Chapter 5 — Phonebook Configuration Field Name Values Description Port Number numeric When operating in “Registrar/Client” mode, this is the port by which the gateway receives all SPP data and control messages from the registrar gateway. (This ability to receive all data and messages via one port allows the VOIP to operate behind a firewall with only one port open.) When operating in “Direct” mode, this is the Port by which peer VOIPs receive data and messages.
Chapter 5 — Phonebook Configuration The Alternate Routing function facilitates PSTN Failover protection, that is, it allows you to re-route VOIP calls automatically over the PSTN if the VOIP system fails. The MultiVOIP can be programmed to respond to excessive delays in the transmission of voice packets, which the MultiVOIP interprets as a failure of the IP network.
Chapter 5 — Phonebook Configuration Add/Edit Inbound Phone Book Add/Edit Inbound Phone Book Field Name Values Description Accept Any Number Y/N When checked, “Any Number” appears as the value in the Remove Prefix field. The Any Number feature of the Inbound Phone Book does not work when an external routing device is used (Gatekeeper for H.323 protocol, Proxy for SIP protocol, Registrar for SPP protocol). When no external routing device is used.
Chapter 5 — Phonebook Configuration Field Name Values Description Channel Number channel, or “Hunting” Channel number to which the call will be assigned as it enters the local telephony equipment (often a local PBX). “Hunting” directs the call to any available channel. Description -- Describes the facility or geographical location at which the call originated.
Chapter 5 — Phonebook Configuration Phone Book Save and Reboot When Outbound and Inbound Phonebook entries are completed, click on Save Setup in the sidebar menu to save your configuration. You can change your configuration at any time as needed for your system. Remember that the initial MultiVOIP setup must be done locally or via the built-in Remote Configuration/Command Modem using the MultiVOIP program.
Chapter 5 — Phonebook Configuration An outline of the equipment setup in both offices is shown below. Equipment setup example The screen below shows Outbound Phonebook entries for the VOIP located in the company’s Baltimore facility. Baltimore example Multi-Tech Systems, Inc.
Chapter 5 — Phonebook Configuration The entries in the Minneapolis VOIP’s Inbound Phonebook match the Outbound Phonebook entries of the Baltimore VOIP, as shown below. Minneapolis example To call the Minneapolis/St. Paul area, a Baltimore employee must dial eleven digits. (In this case, we are assuming that the Baltimore PBX does not require an “8” or “9” to seize an outside phone line.
Chapter 5 — Phonebook Configuration Inbound Baltimore example Notice the extended prefix to be removed: 14103257. This entry allows Minneapolis users to contact Baltimore co-workers as though they were in the Minneapolis facility, using numbers in the range 7000 to 7999. Note also that a comma (as in the entry 9,443) denotes a delay in dialing. A one-second delay is commonly used to allow a second dial tone to be generated for calls going outside of the facility’s PBX system.
Chapter 5 — Phonebook Configuration Europe The most direct use of the VOIP system is making calls between the offices where the VOIPs are located. Consider, for example, the Wren Clothing Company. This company has VOIP-equipped offices in London, Paris, and Amsterdam, each served by its own PBX. VOIP calls between the three offices completely avoid international long-distance charges. These calls are free.
Chapter 5 — Phonebook Configuration This next example will have the following features: Employees in all cities will be able to call each other over the VOIP system using 4-digit extensions. Calls to Outer London and Inner London, greater Amsterdam, and greater Paris will be accessible to all company offices as local calls. Vendors in Guildford, Lyon, and Rotterdam can be contacted as national calls by all company offices.
Chapter 5 — Phonebook Configuration An outline of the equipment setup in these three offices is shown below. Setup example Multi-Tech Systems, Inc.
Chapter 5 — Phonebook Configuration The screen below shows Outbound Phone Book entries for the VOIP located in the company’s London facility. London example outbound The Inbound Phone Book for the London VOIP is shown below. London example inbound NOTE: Commas are allowed in the Inbound Phonebook, but not in the Outbound Phonebook. Commas denote a brief pause for a dial tone, allowing time for the PBX to get an outside line. Multi-Tech Systems, Inc.
Chapter 5 — Phonebook Configuration The screen below shows Outbound Phone Book entries for the VOIP located in the company’s Paris facility. Paris example outbound The Inbound Phone Book for the Paris VOIP is shown below. Paris example inbound Multi-Tech Systems, Inc.
Chapter 5 — Phonebook Configuration The screen below shows Outbound Phone Book entries for the VOIP in the company’s Amsterdam facility. Amsterdam example outbound The Inbound Phone Book for the Amsterdam VOIP is shown below. Amsterdam example inbound Multi-Tech Systems, Inc.
Chapter 5 — Phonebook Configuration Variations of Caller ID The Caller ID feature has dependencies on both the telco central office and the MultiVOIP phone book. See the diagram series below: VOIP Caller ID Case #1 – Call, through telco central office with standard CID, enters VOIP system. CID Flow Call is received here. CID FXS Terminating VoIP Generating VoIP IP Network xxxyyyzzzz J.Q. Public Display shows: Call originates here at 1:42pm, May 31.
Chapter 5 — Phonebook Configuration VOIP Caller ID Case #3 – Call, through telco central office without standard CID, enters SPP VOIP system. CID Flow Call is received here. Call originates here at 5:47pm, Sept 27. Ch1 Terminating VoIP FXS x xxy yy zz zz J.Q. Pu bl ic Generating VoIP Ch2 IP Network Ch3 Clock: 15:26, 5-31 Display shows: FXO Central Office without standard telephony Caller ID service Ch4 xx xyy yz zz z J.Q.
Chapter 5 — Phonebook Configuration VOIP Caller ID Case #5 – Call through telco central office without standard CID enters DID channel in H.323 VOIP system. CID Flow Call is received here. FXS xxxyyyzzzz J.Q. Public Generating Ch1 VoIP IP Network Ch2 Central Office without standard telephony Caller ID service Ch4 In x.06 release, when SIP protocol is used, CID Name field will duplicate value in CID Number field. xxxyyyzzzz J.Q. Public phone of: * H.
This chapter describes the day to day operation and maintenance sections of the MultiVOIP software. How to update the firmware and software are also covered here should either be needed. This section will mainly focus on the Statistics section of the configuration software, but there are references to a few of the other sections as they are used more in the daily operations than in a setup situation.
Chapter 6 — Using the Software System Information screen This screen presents system information at a glance. It is found under the Configuration section and its primary use is in troubleshooting. The information presented in figure 6-1 is for reference only and is not meant to be an exact match of your system. System information Field Name Values Description Boot Version nn.nn alphanumeric Indicates the version of the code that is used at the startup (booting) of the VOIP.
Chapter 6 — Using the Software The frequency with which the System Information screen is updated is determined by a setting in the Logs/Traces screen (which is under the Configuration section). Logs/Traces screen Statistics Section Ongoing operation of the MultiVOIP, whether it is in a MultiVOIP/PBX setting or MultiVOIP/telco-office setting, can be monitored for performance using the Statistics functions of the MultiVOIP software.
Chapter 6 — Using the Software Field Name Channel Values 1-n Description Number of data channel or time slot on which the call is carried. This is the channel for which call-progress details are being viewed. Duration H/M/S The length of the call in hours, minutes, and seconds (hh:mm:ss). Mode Voice Coder Voice or FAX G.723, G.729, G.711, and so on H.323, SIP, or SPP Indicates whether the call being described was a voice call or a FAX call. The voice coder being used on this call.
Chapter 6 — Using the Software Field Name Values Description Supplementary Services Status Call on Hold alphanumeric Describes held call by its IP address source, location/gateway identifier, and hold duration. Location/gateway identifiers come from Gateway Name field in Phone Book Configuration screen of remote VOIP.
Chapter 6 — Using the Software Field Name Values Description Log # column 1 or higher All calls are assigned an event number in chronological order, with the most recent call having the highest event number. Start Date, Time column dd:mm:yyyy hh:mm:ss The starting time of the call. The date is presented as a day and a month of one or two digits, and a four-digit year. This is followed by a time-of-day in a two-digit hour, a two-digit minute, and a two-digit seconds value.
Chapter 6 — Using the Software FROM Details Gateway Name alphanumeric Identifier for the VOIP gateway that originated this call. IP Address n.n.n.n IP address of the VOIP gateway from which the call was received. Options FEC, SC Displays VOIP transmission options used by the VOIP gateway originating the call. These may include Forward Error Correction or Silence Compression. TO Details Gateway Name alphanumeric Identifier for the VOIP gateway that completed (terminated) this call. IP Address n.
Chapter 6 — Using the Software Field Name Values Description IP Address n.n.n.n IP address of the MultiVOIP. For an IP address to be displayed here, the MultiVOIP must have DHCP enabled. Its IP address, in such a case, is assigned by the DHCP server. “Clear” button -- Clears packet tallies from memory. Total Packets Sum of data packets of all types.
Chapter 6 — Using the Software Link Management The Link Management screen is essentially an automated utility for pinging endpoints on your VOIP network. This utility generates pings of variable sizes at variable intervals and records the response to the pings. Link management Field Name Values Monitor Link fields IP Address to Ping n.n.n.n Description Pings per Test 1-999 This field determines how many pings will be generated by the Start Now command.
Chapter 6 — Using the Software Registered Gateway Details The Registered Gateway Details screen presents a real-time display of the special operating parameters of the Single Port Protocol (SPP). These are configured in the Call Signaling screen and in the Add/Edit Outbound Phone Book screen. Registered endpoints Field Name Values Description Description alphanumeric This is a descriptor for a particular VOIP gateway unit.
Chapter 6 — Using the Software Servers H.323 GateKeepers Field Name Values Description Column Headings IP Address n.n.n.n The IP address of the gatekeeper. Port n TDMA time slot used for communication between MultiVOIP unit and the gatekeeper that serves it. GK Name alpha-numeric string Identifier for gatekeeper Type Primary, Predefined This field describes the type of gateway as which the MultiVOIP is defined with respect to the gatekeeper Priority n Priority level given.
Chapter 6 — Using the Software Field Name Values Description Column Headings IP Address n.n.n.n The IP address of the SIP proxy by which the MultiVOIP is governed. Port port TDMA time slot used for communication between MultiVOIP unit and the SIP Proxy that governs it. Type Primary, Alternate This field describes the type of gateway as which the MultiVOIP is defined with respect to the gatekeeper.
Chapter 6 — Using the Software Packetization time Packetization rates can be set separately for each channel. The table below presents the ranges and increments for packetization rates. The final column represents recommended settings (based on the most common found) when operating with third party devices.
Chapter 6 — Using the Software MultiVOIP Program Menu Items After the MultiVOIP program is installed on the PC, it can be launched from the Programs group of the Windows Start menu (Start | Programs | MultiVOIP n.nn | …). This section describes the software functions available on this menu. Menu Selection Description Configuration Select this to enter the Configuration program where values for IP, telephony, and other parameters are set.
Chapter 6 — Using the Software Web locations After you locate the updated firmware, you can download it from the website. The firmware file is a self-extracting compressed file (with .zip extension), which you must expand (decompressed, or “unzipped”) on the user’s PC in a user-specified directory. It is usually best to click the Browse button and select a folder that is easy to get to and remember.
Chapter 6 — Using the Software Identifying Current Firmware Version Before implementing a MultiVOIP firmware upgrade, be sure to verify the firmware version currently loaded on it. The firmware version appears in the MultiVOIP Program menu. Go to Start | Programs | MultiVOIP n.nn. The final expression, n.nn, is the firmware version number.
Chapter 6 — Using the Software 6. Progress bars will appear at the bottom of the screen during the file transfer. The MultiVOIP’s “Boot” LED will turn off at the end of the transfer. 7. 7. The Download Firmware procedure is complete. Downloading Factory Defaults 1. The MultiVOIP Configuration program must be off when invoking the Download Factory Defaults command. If it is on, the command will not work. 2. To use the Download Factory Defaults command, go to Start | Programs | MultiVOIP n.nn.
Chapter 6 — Using the Software The user should verify that the correct IP parameter values are listed on the screen and revise them if necessary. Then click OK. 6. Progress bars will appear at the bottom of the screen during the data transfer. The MultiVOIP’s “Boot” LED will turn off at the end of the transfer. 7. The Download Factory Defaults procedure is complete. Downloading IFM Firmware The Interface Module (IFM) is the telephony interface for analog MultiVOIP units.
Chapter 6 — Using the Software 7. The IFM Firmware Download screen will appear. Select “Copy to All IFMs” and click OK. (Only in very special circumstances would different IFMs in the same VOIP be loaded with different IFM firmware.) The main MultiVOIP Configuration screen appears. Progress bars can be seen at the bottom of the screen while files are being copied. Then a completion screen entitled IFM Test will appear. 8. Click OK to close. The MultiVOIP reboots.
Chapter 6 — Using the Software Setting and Downloading User Defaults The Download User Defaults command allows you to maintain a known working configuration that is specific to your VOIP system. You can then experiment with alterations or improvements to the configurations confident that a working configuration can be restored if necessary. 1.
Chapter 6 — Using the Software Setting a Password Windows Interface After a user name has been designated and a password has been set, that password is required to gain access to any functionality of the MultiVOIP software. Only one user name and password can be assigned to a VOIP unit. The user name will be required when communicating with the MultiVOIP via the web browser interface. Note: Record your user name and password in a safe place.
Chapter 6 — Using the Software When MultiVOIP program asks for password, the program shuts down if you select CANCEL . An error message appears if you enter invalid password is entered. Web Browser Interface A passwords is optional for the MultiVOIP web browser interface. Only one password can be assigned and it works for all MultiVOIP software function. If a password has been set, it is required to access the MultiVOIP web browser interface.
Chapter 6 — Using the Software Upgrading Software As noted earlier the Upgrade Software command transfers, from the controller PC to the MultiVOIP unit, firmware (including the H.323 stack) and settings. The settings can be either Factory Default Settings or Current Configuration Settings. NOTE: To upgrade a MultiVOIP from software version x.04 or earlier, an ftp primer file must first be sent to the VOIP. Contact Multi-Tech Technical Support if you need this the FTP_Primer.bin file.
Chapter 6 — Using the Software As shown above, the user name and password can be set in the web interface as well as in the Windows interface. 3. Install FTP Client Program or Use Substitute. You should install an FTP client program on the controller PC.
Chapter 6 — Using the Software 5. Identify Files to be Updated. Determine which files you want to update. Six types of files can be updated using the FTP feature. In some cases, the file to be transferred has “Ftp” as the part of its filename just before the suffix (or extension). So, for example, the file “mvpt1Ftp.bin” can be transferred to update the bin file (firmware) residing in the MultiVOIP. Similarly, the file “fxo_loopFtp.
Chapter 6 — Using the Software Download with Web Browser: a. In the local Windows browser, locate the directory holding the MultiVOIP program files. The default location will be C:\Program Files \Multi-Tech Systems \MultiVOIP xxxx yyyy (where x and y represent MultiVOIP model numbers and software version numbers). b. Drag-and-drop files from the local Windows browser (for example, Windows Explorer) to the web browser. c. You may be asked to confirm the overwriting of files on the MultiVOIP. Do so. d.
Chapter 6 — Using the Software Download with FTP Client Program: a. In the local directory browser of the FTP client program, locate the directory holding the MultiVOIP program files. The default location will be C:\Program Files \Multi-Tech Systems \MultiVOIP xxxx yyyy (where x and y represent MultiVOIP model numbers and software version numbers). b. In the FTP client program window, drag-and-drop files from the local browser pane to the pane for the MultiVOIP FTP server.
Chapter 6 — Using the Software The initial configuration step of assigning the VOIP unit an IP address must still be done locally using the Windows interface. However, all additional configurations can be done via the web interface. The content and organization of the web interface is directly parallel to the Windows interface. For each screen in the Windows interface, there is a corresponding screen in the web interface. The fields on each screen are the same, as well.
Chapter 6 — Using the Software The IP Address used is that of the MultiVOIP itself. In the Port field, entered by default, is the standard (‘well-known’) logical port, 514. Configuring the SysLog Client Program. Configure the SysLog client program for your own needs.
Command Cable RJ-45 Connector End-to-End Pin Info RJ-45 connector plugs into Command Port of MultiVOIP. DB-9 connector plugs into serial port of command PC (which runs MultiVOIP configuration software). Ethernet Connector The functions of the individual conductors of the MultiVOIP’s Ethernet port are shown on a pin-by-pin basis below.
Well Known Port Numbers The following description of port number assignments for Internet Protocol (IP) communication is taken from the Internet Assigned Numbers Authority (IANA) web site (www.iana.org). “The Well Known Ports are assigned by the IANA and on most systems can only be used by system (or root) processes or by programs executed by privileged users. Ports are used in the TCP [RFC793] to name the ends of logical connections which carry long term conversations.
EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: Council Directive 2004/108/EC of 15 December 2004 on the approximation of the laws of Member States relating to electromagnetic compatibility; and Council Directive 2006/95/EC of 12 December 2006 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage limits; and Council Directive 1999/5/E
Appendix C — Regulatory Information FCC Part 68 Telecom 1. This equipment complies with Part 68 of the 47 CFR rules and the requirements adopted by the ACTA. Located on this equipment is a label that contains, among other information, the registration number and Ringer Equivalence Number (REN) for this equipment or a product identifier in the format: For current products: US:AAAEQ##Txxxx. For legacy products: AU7USA-xxxxx-xx-x If requested, this number must be provided to the telephone company. 2.
Appendix C — Regulatory Information Registration Number: US:AU7CN06BMTIFM Ringer Equivalence: 0.6B Modular Jack (USOC): RJ-48C Multi-Tech Systems, Inc. 2205 Woodale Drive Service Center in USA: Mounds View, MN 55112 USA (763)785-3500 (763) 785-9874 (Fax) Industry Canada This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Reglement Canadien sur le matériel brouilleur.
Appendix C — Regulatory Information Waste Electrical and Electronic Equipment Statement WEEE Directive The WEEE Directive places an obligation on EU-based manufacturers, distributors, retailers, and importers to take-back electronics products at the end of their useful life. A sister directive, ROHS (Restriction of Hazardous Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase.
Appendix C — Regulatory Information Restriction of the Use of Hazardous Substances (RoHS) Multi-Tech Systems, Inc.
Appendix C — Regulatory Information Information on HS/TS Substances According to Chinese Standards In accordance with China’s Administrative Measures on the Control of Pollution Caused by Electronic Information Products (EIP) # 39, also known as China RoHS, the following information is provided regarding the names and concentration levels of Toxic Substances (TS) or Hazardous Substances (HS) which may be contained in Multi-Tech Systems Inc.
Appendix C — Regulatory Information Information on HS/TS Substances According to Chinese Standards (in Chinese) 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染控制管理办法》（第 39 号），也称作中国 RoHS，下表列出了 Multi-Tech Systems, Inc.
